Sacramento City College
Unit Plans
Completed Spring 2003
Department Name: Learning Skills & Tutoring Program
Department Spokesperson: Sandy Warmington
Division Dean: Gregg Atkins
Place an X in the boxes of included elements:
X
Accomplishments
X
Three-Year Plan
X
Action Plan
X
Budget Request
X
Budget Narrative
X
Key Performance Indicators
Learning Skills & Tutoring Program Department / Accomplishments 2002 – 2003
#
1a
Goal 1: Increase services to improve student success.
Linkage to
Action Plan
Year-End Status and Accomplishments
Other Plans
Increase by 5% the number of disciplines represented in the
Beacon PAL Program
1b
Increase by 5% the number of new professors participating
in the Beacon PAL Program
1c
Increase by 5% the number of disciplines tutored in the
Learning Skills and Tutoring Center.
1d
Revise and expand tools used to evaluate tutoring needs of
students.
1e
Explore the option of opening a Writing Center on
Campus.
1,2,3,4,5
Budgetary limitations inhibited Unit’s ability to meet this goal.
1,2,3,4,5
9 new faculty members participated in the Beacon program this academic
year (Includes one adjunct faculty member). This represents an increase of
over 5% in faculty participation.
Political Science, Psychology and Physics were added to the list of
disciplines offered this semester. This resulted in an increase of 14% in the
number of disciplines tutored.
Continuing to research and develop a collaborative project with campus
faculty to create a “Program Planning” sheet for student consultations. This
will be an ongoing project.
Met with Writing Lab staff to discuss Writing Center option. They are
currently in the process of applying for a “Writing across the Disciplines”
grant. No further discussions have taken place.
Significantly increased walk-in tutoring assistance this year with a special
focus on increased walk-in coverage during the evening and Saturday hours
of operation. The increase in walk-in tutoring assistance was largely due to
increased instructor participation in our student (tutor) referral process.
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
1f
Explore the option of increasing walk-in tutoring assistance
in response to instructor requests.
Goal 2: Provide adequate staffing for program operation.
1,2,3,4
2a
2b
2c
Introduce Evening and Saturday Coordinator to the
Learning Skills and Tutoring Program. Help her/him
establish a work space and familiarize with courses,
programs, staff, and policies.
Supervise temporary staff more closely to insure a
professional, customer-friendly environment for the
students coming to the center for services and those who
work as tutors.
Evaluate and adjust Clerk and Instructional Assistant
schedules to insure evening and Saturday coverage as well
as other peak times of the day.
1,2,3,4
1,2,3,4
Jennifer Rodden was hired as the Evening and Saturday Coordinator. She
established a functional workspace. In addition she reviewed, revised, and
taught HS 200, HS 43a and HCD 10 during the Fall and Spring semesters.
She is continuing to become more familiar with programs, staff, and
Division and Campus-wide policies (Ongoing).
Since it is imperative that the Center maintains a professional and customerfriendly environment, continual supervision and training of temporary staff
will be necessary (Ongoing).
Staffing hours have been adjusted to provide Clerk and Instructional
Assistant coverage during the evening and Saturday hours of operation.
Goal 3: Program Development
1,2,3,4,5
3a
Through consultations with colleagues, evaluate and assess
learning skills and tutoring program.
Through the use of faculty surveys, meetings, and discussions, staff has
continued to evaluate and assess the Learning Skills and Tutoring Program
(Ongoing).
Learning Skills & Tutoring Program Department / Accomplishments 2002 – 2003
#
Action Plan
3b
Explore and implement additional marketing and
communication tools.
Curriculum updating, ongoing effort to keep program
current with course revisions and development of
new courses.
Develop a Procedures Manual for the Learning Skills
and Tutoring Program.
Develop file retention guidelines. Identify what to
keep and why.
Continue to refine research tools and consult with
Institutional Research regarding the Learning
Assistance and Tutoring programs. Develop
marketing documents, which support the beneficial
effects of tutoring on student success.
Professional development for staff.
Linkage to
Other Plans
1,2,3,4,5
3c
3d
3e
3f
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
3g
Year-End Status and Accomplishments
Ongoing project. Researched and identified signboards to be purchased and used
to advertise Learning Skills and Tutoring Center services and events.
Updated tutor training and academic skills courses to keep current with
curriculum developments in the field and better address students’ needs
(Ongoing).
Manual was developed and distributed to all staff. It will need constant revisions
to be a viable tool. (Ongoing).
Have begun to develop file retention guidelines in an effort to maintain efficient
program records (Ongoing).
Continuing to consult with Institutional Research in an on-going effort to develop
and utilize statistical data gained from learning assistance and tutoring support.
Data is used as a means of tracking and assessing student academic success.
Regional ACCTLA conference was held at SCC. All staff attended. One of the
Coordinators was a presenter at the ACCTLA Conference in San Diego. Both
Coordinators have provided professional development training for other faculty
members at SCC.
Goal 4: Update Learning Skills and Tutoring Program technology.
4a
4b
4c
4d
Explore, assess and evaluate online tutoring projects.
Investigate, install and implement a new student
check-in tracking system.
1,2,3,4,5
1,2,3,4,5
Update Website. Put all study skills handouts online.
Make all tutoring forms available online to students
and faculty.
Explore option of offering online scheduling of
tutoring appointments.
1,2,3,4,5
1,2,3,4,5
Continuing to explore online tutoring options.
Trackit was installed in the Center at the beginning of the Spring Semester, and is
currently being used.
The website has been updated and improved.
In addition, staff is in the process of entering the study skills handouts into the
website. Website will continue to need updating and revision as changes dictate
(Ongoing).
Continuing to research the technological requirements necessary to offer online
scheduling (Ongoing project).
Other Accomplishments:
-Continued to offer extensive services to the SCC student community even in light of a $30,000 decrease in budget resources during the
spring semester.
-Offered a variety of study skills workshops.
-Open House
-Accommodated increased enrollment in HS 92 (200). Enrollment increased from 17 students in Fall 2001 to 107 students in Spring 2003.
Three-Year Plan
Learning Skills & Tutoring Program Department
Long Range Plan
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Restore tutor budget to 2002-03 level, before
administrative cuts
Acquire separate server for learning skills
computers in order to support networked
software applications.
Purchase upgraded, networked version of HS
92 software.
Upgrade five learning skills computers per
year. Acquire additional computers as the
enrollment in HS 92 and HCD 360 requires.
Upgrade staff computers every 5 years.
Remodel and expand Learning Skills and
Tutoring Services reception area in order to
provide workspace for the clerk and
instructional assistants.
Hire an Adjunct Coordinator to cover all the
hours not currently covered by Coordinators’
schedules (summers and Monday evenings).
Submit request for new classified hire, halftime, 9-month Instructional Assistant.
Provide professional development for staff
Regain use of LRC 145.
Submit request for new classified hire,
fulltime, 9-month Clerk.
Evaluate and reassess Human Services 92
Prerequisite Skills Course. Develop
appropriate curriculum paper work to
implement changes.
Change one of the half-time, nine-month
Instructional Assistant positions to a fulltime,
9-month position.
Learning Skills and Tutoring Program walkup computer kiosk which would provide an
online orientation to the Tutoring Center,
opportunity to sign up for tutoring online,
access to our website and study skills
handouts, etc.
Set up a staff office for Instructional
Assistants and Clerks.
20042005
20052006
20062007
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Learning Skills & Tutoring Program Department / Action Plan 2003 – 2004
#
Action Item
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Increase services to improve student success.
1a
Develop rubrics that will be used to evaluate tutors in the
LRC and used to evaluate the tutoring program.
1b
Develop and implement a writing lab to serve the whole SCC
student body not just those students enrolled in writing
classes.
2a
Hire a Coordinator to supervise and teach courses during
hours not currently staffed by a Coordinator (summer and
Monday evenings) in accordance with Title V regulations for
apportionment.
2b
Through consultations with colleagues, evaluate and assess
learning skills and tutoring program.
PT1,2,3,4,5 DSS
1,5,6 DAG 4,5,7,9
DTL 1-4 DED 1,3,4
DOE 1,2,7
PT1,2,3,4,5 DDS
1,5,6 DAG 4,5,7,9
DTL 1-4 DOE
1,2,3,7,8
Goal 2: Program Development
2c
2d
2e
2f
Explore and implement additional marketing and
communication tools.
Revise Procedures Manual for the Learning Skills and
Tutoring Program.
Develop a file retention guideline. Identify what to keep, why
and for how long. Implement file retention guidelines.
Continue to refine research tools and consult with Institutional
Research regarding the Learning Assistance and Tutoring
Program. Develop marketing documents, which support the
beneficial effects of tutoring on student success.
Explore various scheduling options in order to optimize
restricted budget.
2g
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL 1-4
DOE 1,2,3,7,8
PT1,2,3,4,5
DSS1,2,5,6 DAG
4,5,7,9 DTL 1-4
DOE 1,2,3,7,8
PT1,2,3,4,5 DSS2
DOE1-9
PT1,2,3,4,5 DS1,5
DAG4,5,7,9 DTL1-4
PT2,3,5
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE1-9 DED1,3,4,7
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE7,8,9
Goal 3: Update Learning Assistance and Tutorial Center technology
3a
Upgrade staff computers
3b
Upgrade learning skills computers.
Acquire additional computers as the enrollment in HS 92 and
HCD 360 increases.
DOE4,5
PT1,2,3,4,5 M8
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE6
Learning Skills & Tutoring Program Department / Action Plan 2003 – 2004
#
Action Item
3c
Put all study skills handouts online. Make all tutoring forms
available online to students and faculty. Update website.
3d
Research, acquire and implement upgraded software for HCD
360 and HS 92.
3e
Acquire separate server for learning skills computers in order
to support networked software applications.
Linkage to
Other Plans
Year-end Status and Accomplishments
M8 DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE6
PT1,2,3,4,5
DS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE6 M8
PT1,2,3,4,5
DS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE6 M8
Goal 4: Research and interaction with other departments
4a
Collaborate with faculty to develop and implement a general
“program planning” sheet for student consultations.
4b
Collaborate with selected faculty on a longevity study of
student academic performance/matriculation/transfer based on
the use of learning skills and tutoring support services.
PT1,2,4,5 DS1,2,5,6
DAG4,5,7,9 DTL1-4
DED1,3,4 DOE1,2,3
M8
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE1,2,3 DED1,3,4
M8
Goal 5: Curriculum Development/Improvement
5a
Continue to evaluate our current prerequisite skills (HS 92)
software application performance and viability in meeting
students’ needs.
5b
Evaluate and assess comparable prerequisite skills software
(HS 92) applications for possible implementation.
5c
Examine and assess student performance (pre and post) in
Prerequisite Skills Course (HS 92) in an effort to determine
current curriculum effectiveness.
5d
Evaluate and revise tutor training curriculum (HS 370) to
meet CRLA certification requirements.
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE7 M8
PT1,2,4,5
DSS1.2.5.6
DAG4.5.7,9 M8
DTL1-4 DOE7 M8
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 M8
DTL1-4 DOE7
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 DT1-4
Learning Skills & Tutoring Program Department / Action Plan 2003 – 2004
#
Action Item
Linkage to
Other Plans
5e
Revise and update tutor training handbook to reflect current
tutor training practices (HS 370).
5f
Continue to evaluate our current academic skills (HCD 360)
software application performance and viability in meeting
students’ needs.
5g
Evaluate and assess comparable academic skills (HCD 360)
software applications for possible implementation.
Year-end Status and Accomplishments
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 M8
DTL1-4 DOE7
PT1,2,4,5
DSS1,2,5,6
DAG4,5,7,9 M8
DTL1-4 DOE7
Goal 6: Professional Development
6a
Organize regular meetings with the Coordinators of the
Tutoring Program at our sister colleges.
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE1,2,3,8,9
DED1,3,4
6b
Encourage permanent staff to participate in at least one
professional development workshops or Instructional
Technology trainings per year.
PT1,2,5 DOE4
Goal 7: Online Tutoring for Student Success
7a
Examine and evaluate online tutoring at other institutions.
7b
Assess advisability of continuing or changing our current
online tutoring service.
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE7 M8
PT1,2,3,4,5
DSS1,2,5,6
DAG4,5,7,9 DTL1-4
DOE7 M8
Learning Skill & Tutoring Program Department Budget Request 2004 – 2005
Line
#
1
2
3
4
5
6
Description
Restore student
funds budget for
tutors to the 200203 level before
administrative cuts.
Acquire separate
server for learning
skills computers in
order to support
networked
software
applications.
Purchase upgraded,
networked version
of HS 92 software.
Upgrade five
learning skills
computers per
year.
Upgrade staff
computers every 5
years.
Remodel and
expand Learning
Skills and Tutoring
Services reception
area in order to
provide workspace
for the clerk and
instructional
assistants.
Operating
Budget
Increase
Instruction
Supplies
Computers
Equipment
Furniture
New
Program
Start-up
Marketing
Materials
Remodel
Space
Faculty
Hires
Staff
Hires
Student
Hires
$25,000
$5,031.92
$5,7898.67
$9,000
$9,000
$5,000
Temp
Hires
7
8
Totals
Hire an Adjunct
Coordinator to
cover all the hours
not currently
covered by
Coordinators’
schedules
(summers and
Monday evenings).
Submit request for
new classified hire,
half-time, 9-month
Instructional
Assistant.
$12,685
Budget Narrative 2004 – 2005
Learning Skills & Tutoring Program Department
Line
#
1
7
2
Description
Restore student funds budget for
tutors to the 2002-03 level before
administrative cuts.
Hire an Adjunct Coordinator to
cover all the hours not currently
covered by Coordinators’ schedules
(summers and Monday evenings).
Acquire separate server for learning
skills computers in order to support
networked software applications.
Total
Amount
Priority
Rank
$25,000
1
Program must continue to provide learning assistance and instructional
support for all students.
$ 9,240
2
Program is currently losing apportionment due to a lack of faculty oversight
on Monday evenings during the academic year and during the summer
session.
$ 5,032
3
Program must continue to offer the most current prerequisite skills courses to
support all new, re-entry, and at-risk students needing basic skills review
and/or support.
3
Purchase upgraded, networked
version of HS 92 software.
$ 5,789
4
4
Upgrade five learning skills
computers per year.
Upgrade staff computers every 5
years.
Remodel and expand Learning Skills
and Tutoring Services reception area
in order to provide workspace for
the clerk and instructional assistants.
$ 9,000
5
$ 9,000
6
5
6
8
Submit request for new classified
hire, half-time, 9-month
Instructional Assistant.
$ 5,000
$12,685
Justification
Program must continue to offer the most current prerequisite skills courses to
support all new, re-entry, and at-risk students needing basic skills review
and/or support.
Program must continue to offer the most current prerequisite skills courses to
support all new, re-entry, and at-risk students needing basic skills review
and/or support.
Program staff must stay in-step with technological changes as they occur in
order to maintain the highest level of programmatic efficiency.
7
Program has outgrown the current workspace configuration. As a result,
expansion is necessary in order to meet all students’ tutoring requests in a
timely and efficient manner without compromising our high quality personal
attention.
8
Instructional Assistant’s provide ongoing assistance to the Human Services
92 students. In addition, they assist students with walk-in, one-time
conceptual issues. A permanent Instructional Assistant would bring
consistence and commitment to the position that is not available when hiring
part-time, temporary employees.
Sacramento City College’s
Tutoring Programs
Learning Skills and Tutoring Program, LRC
Number of Tutors
Subjects
Anthropology
Art
ASL
Biology
Cantonese
Chemistry
Economics
English
ESL
ESL/Eng Walk-in
French
Geography
History
Japanese
Mandarin
Mathematics
Philosophy
Physics
Political Science
Psychology
Russian
Spanish
Statistics
Vietnamese
Total HRS/WK
Sp. 2001
56
Fall 2001
55
Sp 2002
57
Hours/Week Hours/Week Hours/Week
4
0
21
10
4
26
4
23
17
0
16
0
6
11
5
69
9
14
0
10
2
29
11
4
295
8
0
22
10
3
9
0
52
17
0
12
0
3
14
3
91
19
0
0
0
4
33
2
6
308
Fall 2002
49
Sp 2003
44
Hours/Week
Hours/Week
11
3
27
17
0
30
3
25
22
8
14
4
8
6
0
95
26
0
0
9
2
19
10
0
20
0
44
44
4
6
0
14
5
0
96
27
11
0
7
0
19
12
0
29
2
47
47
26
4
0
2
12
0
89
12
4
1
0
12
8
5
22
5
6
337
5
25
0
8
361
6
20
19
2
368
Sacramento City College’s
Tutoring Programs
Occupational Tutoring Labs
Sp. 2001
Subjects
Accounting
Aeronautics
Cosmetology
Dental Hygiene
Electronics
Engineering Design
Tech
Family & Consumer
Science
Graphic
Communications
Nursing
Photography
Railroad Operations
Typing
TOTAL
Fall 2001
Sp 2002
Fall 2002
Sp 2003
Hours/Week Hours/Week Hours/Week Hours/Week Hours/Week
20
25
20
20
20
4
0
0
0
0
0
0
4
6
0
0
0
14
5
0
0
0
6
0
0
0
0
3
4
8
12
10
12
12
14
11
15
0
5
5
0
10
8
13
78
0
0
6
30
86
4
0
5
27
95
0
0
0
22
74
0
0
6
23
76
Sacramento City College’s
Tutoring Programs
Outreach Centers
Sp. 2001
Center
Davis
West Sac
Fall 2001
Sp 2002
Fall 2002
Sp 2003
Hours/Week Hours/Week Hours/Week Hours/Week Hours/Week
10
10
2
5
14
6
0
6
10
9
Main Campus Tutoring Labs
Sp. 2001
Subjects
Academic
Computing
Athletics
Communication
Lab
Computer
Resource
Computer
Science
English/ESL
Mathematics
Music
Science
Total
Fall 2001
Sp 2002
Fall 2002
Sp 2003
Hours/Week Hours/Week Hours/Week Hours/Week Hours/Week
49
49
49
50
50
31
28
31
28
31
28
15
21
20
20
46
46
46
40
44
137
137
137
107
89
370
138
4
3
806
370
138
4
3
806
370
138
4
3
806
270
69
5
0
577
270
69
6
6
574
Learning Skills and Tutoring Program
Positive Attendance
Semester
Fall 1996
Spring 1997
Fall 1997
Spring 1998
Fall 1998
Spring 1999
Fall 1999
Spring 2000
Positive Attendance
Hours
4,022
4,086
3,552
3,742
4,547
Fall 2000
6,189
3,980
5,361
5,074
Spring 2001
Fall 2001
Spring 2002
Fall 2002
5,859
4,486
5,395
4,819
Learning Skills and Tutoring Program
Instructional Assistants
Semester
Human Services 200
Prerequisite Skills Course
Enrollment
Fall 1997
Spring 1998
Fall 1998
Spring 1999
Fall 1999
Spring 2000
Fall 2000
Spring 2001
Fall 2001
Spring 2002
Fall 2002
Spring 2003
Number of
contacts with
Students
5
19
15
11
10
8
7
18
18
43
68
107
374
523
897
Instructional Assistance
Discipline
Requests of Service
2001-02
2002-03
Math
English
ESL
Business
Chemistry
History
Biology
Nursing
Others
TOTAL
500
464
262
82
0
24
0
7
3
1342
729
369
239
94
159
16
11
0
51
1668
Hours
2001-02
168
155
87
27
0
8
0
2
3
450
2002-03
243
123
80
41
53
5
4
0
17
566
Beacon Group Tutoring
Program Growth
Number of Beacon Tutors
Number of Beacon Groups
Number of Beacon Students
Number of Courses offering
Beacon Tutors
Fall 1996
4
6
74
Fall 2000
35
39
316
Spring 2002
40
46
464
Spring 2003
37
44
208
2
21
32
23
The number of Beacon Tutors decreased in Spring 2003 due to a $5,000 reduction in the Beacon Budget.
There were nearly as many groups in Spring 2003 and Spring 2002, this is because several tutors tutored
more than one group.
Disciplines offering Beacon
Tutors
Art
ASL

Biology

Business

Chemistry

CIS

English

ESL

French

Geography

History

Math

Psychology

Statistics
TOTAL # of Beacon Groups


TOTAL # of Departments
Fall 1996
Fall 2000
Spring 2002
Spring 2003
# of groups
0
0
0
0
4
0
0
0
0
0
0
2
0
0
6
# of groups
0
2
1
0
14
2
1
2
0
0
3
13
0
1
39
# of groups
4
3
1
1
14
5
1
2
1
1
2
7
0
2
46
# of groups
0
5
1
0
19
4
0
2
0
0
3
9
1
0
44
2
9
13
8
Beacon Program Outcomes
Fall 2001
Class
Biology 10
Chem 1A
Chem 1B
Chem 2A
Chem 12A
Hist 14
Hist 17
Hist 18
CIS 2
CIS 32A
Math 9B
Math 15
Math 51B
Stat 1
Sign Lang 1
Sign Lang 2
Sign Lang 3
Psych 9
Beacon
70.0
71.4
78.3
60.0
100.0
33.3
70.0
70.0
65.0
53.3
68.8
52.4
75.0
58.3
79.3
100.0
100.0
79.1
Success Rate
Non-Beacon
55.5
41.6
73.5
50.3
70.0
60.4
61.9
58.8
50.0
28.4
48.7
57.7
50.0
64.5
66.7
80.7
83.1
64.7
Non-Penalty Withdrawals
Beacon
Non-Beacon
2
133
71
290
6
47
9
139
4
12
3
78
13
404
17
486
7
284
7
128
1
49
13
180
6
93
11
399
6
124
5
135
3
33
8
80