Mgt 2070 Assignment 1 – Solutions
1.2
Joanna produces Christmas tree ornaments for resale at local craft fairs and Christmas
bazaars. She is currently working a total of 15 hours per day to produce 300 ornaments.
a) What is Joanna’s productivity?
Productivity =
300 ornaments
Output
=
= 20 ornaments / hour
15 hours
Input
(1 mark)
b) Joanna thinks that by redesigning her ornaments and switching from contact cement to a hotglue gun she can increase her total production to 400 ornaments per day. What would be her
new productivity?
Productivity =
Output
400 ornaments
=
= 26.7 ornaments / hour
15 hours
Input
(1 mark)
c) What would be the increase in productivity?
Increase in Productivity =
Productivi ty 2 - Productivi ty 1 6.7
=
= 33.5%
20
Productivi ty 1
(1 mark)
2.4
Note: In the assignment text on the web page I asked you to determine the mission,
strategy, and critical success factors of an organization of your choice, but I don’t believe I wrote
this down on the board in class, so I will accept either answer.
Determine from library or internet research the mission of the following:
AT&T – Build shareowner value be providing universal communications services that put our
customers in touch with the people or information they need, whenever they want, wherever they
are, in the form most useful to them, and at a competitive price.
United Way – United Way is a national service and training center for local United Ways
nationwide. We support our members with national services that include advertising, training,
corporate relations, research, networks, and government relations. Our members voluntarily
support us through membership investments of less than 1% of the funds they raise.
Microsoft – At Microsoft, our long-held vision of a computer on every desk and in every home
continues to be at the core of everything we do. We are committed to the belief that software is
the tool that empowers people both at work and at home. Since our company was founded in
1975, our charter has been to deliver on this vision of the power of personal computing.
Southwest – Southwest Airlines is dedicated to the highest quality of Customer Service delivered
with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to
provide our employees a stable work environment with equal opportunity for learning and
personal growth. Creativity and innovation are encouraged for improving the effectiveness of
Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring
attitude within the Organization that they are expected to share externally with every Southwest
customer.
(4 marks)
3.5
Prentice Hall publishing is going to add two additional distribution centers to its
European theater of operations. One center will be located in each of two countries selected
from the set of four candidates. The four potential countries and 15 CSF ratings are given below.
The CSFs were evaluated on a basis of a 1 to 5 rating system, where 1 means least desirable
country and 5, the most desirable. On the assumption that each of the 15 CSFs is equally
important, which two countries would be the best choices for locating the two new distribution
centers?
Critical Success
Factors
1. rate of technology change
2. innovations in process design
3. number of skilled workers
4. national literacy rate
5. stability of government
6. product liability laws
7. export restrictions
8. similarity in language
9. work ethic
10. tax rates
11. inflation
12. availability of raw materials
13. interest rates
14. population
15. number of miles of highway
Total
Average
Spain
1
3
1
2
5
1
4
1
4
1
5
5
4
1
1
39
2.60
Candidate Country Ratings
England
Italy
3
5
5
5
5
3
5
2
1
1
2
1
2
1
3
1
2
5
3
5
3
5
3
5
5
2
3
4
5
5
52
50
3.47
3.33
Poland
2
4
5
3
1
2
5
2
2
2
2
5
4
1
1
41
2.73
England is the top choice, followed by Italy. Note: either determining the total or determining the
average is acceptable.
(3 marks)