An attempt to provide an objective estimate of a natural phenomenon ◦ e.g. measuring height ◦ or weight Marketing Research 7/17/2016 1 Nominal Scales ◦ Categories -- mutually exclusive and collectively exclusive. Ordinal Scales ◦ Rank order – e.g. most important to least important. Interval Scales ◦ Ordinal + the intervals between data points are equal. Ratio Scales ◦ Above + a meaningful absolute zero or origin. Marketing Research 7/17/2016 2 How could you measure height using the following levels of measurement? ◦ Nominal Scales ◦ Ordinal Scales ◦ Interval Scales ◦ Ratio Scales Marketing Research 7/17/2016 3 Evaluate my bathroom scale: Is it ACCURATE? Marketing Research 7/17/2016 4 Consistent results over time. Measures are free from random error. Test-Retest Reliability: Obtained by repeating the measurement using the same instrument under as nearly the same conditions as possible. Marketing Research 7/17/2016 5 Addresses the issue of whether what we tried to measure was actually measured. How do I know if my bathroom scale is valid? That is, does 160 really MEAN anything? How could I know this with my bathroom scale? 1. JUST using the same scale 2. Using ANOTHER scale. Marketing Research 7/17/2016 6 • Face validity • Content validity • Criterion-Related Validity • Predictive Validity • Concurrent Validity • Construct Validity • Convergent Validity • Discriminant Validity All types of validity are related. Marketing Research 7/17/2016 7 • Situation 1: A lack of reliability • my scale varies a lot (150, 160, 170) • Situation 2: High reliability, but lacks validity • My scale always shows 160, but other scales are different • Situation 3: Reliable, consistent, and valid • ALL scales show a consistent 160 Marketing Research 7/17/2016 8 Scaling Defined In order to decrease noise: you measure something several times • Unidimensional scaling • Multidimensional scaling Graphic Rating Scales Present to respondents with a graphic continuum typically anchored by two extremes Marketing Research 7/17/2016 9 Marketing Research 7/17/2016 10