No Class Next Week!!!!!
Quiz on Oct. 9
(communication, feedback, presentations)
Today:
• We will:
– Learn how to give/receive feedback
– Design a feedback session when doing
performance appraisals
– Learn some tips for effective presentations
Managerial Skills
Providing Constructive Feedback
Exhibit : Guides for Giving and Receiving Feedback
Criteria for Giving Feedback
1. Make sure your comments are intended to help recipient.
2. Describe what the person is doing and the effect the
person is having.
3. Be specific, not general (use clear and recent examples;
avoid exaggerations).
4. Include only things the receiver can do something about.
5. Don’t overwhelm the person with more than can be
handled.
Feedback
“I” statements
1. Describe the behavior
2. State the effects of the behavior
3. Tell your feelings about the behavior
e.g.You have been late to the last three meetings. I am
angry because we have to wait for you to arrive before
we can make any important decisions and it makes me
late for my next meeting.
Scenarios for resolution
1. Your roommate doesn’t bath often enough, and it
bothers you
2. Your co-worker regularly calls you personal and
affectionate nicknames (e.g. toots), and it bothers you.
3. Your boss sometimes uses profanity, and it bothers you
4. Your children argue too often when they are together,
and it bothers you.
Descriptive Communication: Feedback
• STEP 1
– Describe as objectively as possible the event, behavior, or
circumstance. Do not discuss personal characteristics.
– Avoid accusations.
• STEP 2
– Describe your own reactions to or feelings about the event, behavior
or circumstance.
– Describe the objective consequences that have or will likely result.
– Focus on the behavior and on your own reaction, not on the other
individual or their personal attributes.
• STEP 3
– Suggest a more acceptable alternative.
– Be prepared to discuss additional alternatives.
– Focus on the alternative solutions, not on who is right or wrong.
Can you identify problems?
1. You simply can’t keep making these stupid mistakes
2. You never have anything to offer when I ask for
suggestions
3. People think you are a good leader
Counseling vs Coaching
• Coaching is passing along advice or setting
standards
– Involves active listening and feedback
– Dealing with skill or performance problems
• Counseling is supportive
– Involves active listening
– Dealing with personality or emotional issues
– Do not try to “fix” the problem but allow the person to
find their own solution
Performance Appraisal as a Means of
Providing Constructive Feedback
• The Value of Feedback in a Performance
Appraisal
– Knowledge, reinforcement, goal setting
Performance Appraisal as a Means of
Providing Constructive Feedback (Continued)
• The Performance Appraisal Feedback
Interview Process
– Preparation
• Schedule the Appraisal Interview in Advance
and Be Prepared
– Opening
• Put the Employee at Ease
• Be Sure That the Employee Understands the
Purpose of the Appraisal Interview
Performance Appraisal as a Means of
Providing Constructive Feedback (continued)
• The Performance Appraisal Feedback
Interview Process (Continued)
– Questioning and Discussion
• Keep It Goal-oriented
• Obtain Employee Participation
• Encourage the Employee to Engage in Selfevaluation
• Minimize Threats by Discussing Performance but
Not the Person
• Focus on a Few Specific Behaviors
Performance Appraisal as a Means of
Providing Constructive Feedback (continued)
• The Performance Appraisal Feedback
Interview Process (Continued)
• Questioning and Discussion
(Continued)
• Don’t Exaggerate
• Give Positive As Well As Negative Feedback and
Always Start with the Positive
• Tailor the Feedback to Fit the Person
Performance Appraisal as a Means of
Providing Constructive Feedback (continued)
• Conclusion
– Ensure Understanding
– Detail a Future Plan of Action
• Goal setting approach - specific
actions by target dates
– Summarize before closing
Managerial Skills
Oral Presentation Skills
Planning and Preparing
• Analyze your audience
• Organize the presentation
– The main idea or “the big idea”
– Introduction
• Present your agenda
• Write out completely (first sentence or two at least)
• Start with something interesting
– Main message
• Audience involvement
– Conclusion
• Repeat the main ideas
• Practice
• 4-5 times
Delivering a Successful Presentation
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•
•
•
Dress appropriately
Check your location and equipment
Create eye contact
Use proxemics (physical space)
– Podium?