SMALL BUSINESS
MANAGEMENT
Chapter 12
Human Resources Management
Patriot Computers
Human Resources Management and the
Small Business
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Planning
Hiring
Management
Planning for Human Resources
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Determine Personnel Requirements
Set _______ Structure
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Report to one person
Similar functions grouped together
Limit span of control
Prepare _______ Descriptions
Develop Personnel Policies
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job _______, working conditions, holidays
and leaves, remuneration and pay, employee
benefits, grievance procedure
The Hiring Process
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Sources of Employees
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from within, other businesses, employee
referrals, advertising, employment agencies,
educational institutions
 The _______
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Process
Application form, the employment interview,
checking references, tests
Notification of the Hiring Decision
Personnel Management
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The Introduction Period
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The first week
The _______ Period
Training
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On-the-job training, formal classroom training
Personnel Management
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The Owner-Manager as Personnel
Manager
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_______ Style
Time Management
Recognize the Importance of Time
Re-examine and Clarify Priorities
_______ Present Time-Consuming
Activities
Implement Time Management
Principles
Personnel Management
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Motivation and Loyalty
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working conditions , employee needs
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_______ employees
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Fringe benefits
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job rotation, job sharing, working from home,
flexible hours, employee suggestion systems
_______ and Evaluating Performance
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pinpoint, record, involve, coach, evaluate
Personnel Management
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Handling Grievances
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implement a method for expression
grievances
_______ that concerns will not affect
relationships
minimal red tape
offer _______ methods for concerns
(suggestion box)
Personnel Management
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Handling Grievances (cont.)


unionization and the small business
Labor Relations Act
deals with wages , benefits and working
conditions
 _______ in good faith
 no discrimination for participation
 binding terms and conditions
 interpretations _______ by an arbitrator

Personnel Management
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Government Requirements and
Assistance

Federal Government
job _______ program
 skill shortage and skill investment
programs
 job development program
 innovation programs
 community _______ programs

Personnel Management

Provincial Government
job discrimination
 pay and employment equity
 working conditions and compensation
 employment standards
 employment safety and health
 workers’ compensation
 wage subsidy programs
 provincial training programs

Personnel Management

Municipal Government
licensing
 zoning
 operation hours
 property taxes
 building codes
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Personnel Management
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Recordkeeping for Employers
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Employee Remittance Number
Payroll Book
Monthly Remittance
Year-End Statements
Contract Employees
Concept Checks
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1. Why is sound personnel
management important for small
business managers ?
2. What is the purpose of the
organizational chart ?
3. Why is it important for small
business to have written personnel
policies ?
Concept Checks
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4. What are some policies which
should be included in the policy
manual ?
5. What are potential sources of
employees for small business ?
6. What are the methods for screening
employees ?
Concept Checks
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7. Why is it important that an
interviewer use a common interview
format for each applicant ?
8. What are some of the general
personnel management principles
that an owner-manager can apply ?
9. What can be done to improve the
owner-manager’s use of time ?
Concept Checks
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10. What can be done to ensure
that the employee has a smooth
transition into a new job ?
11. What are the two major
principles of human relations
management ?
12. List the different types of
compensation plans that may be
used by a small business.
Concept Checks
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13. What are the fringe benefits
available to the employee ?
14. What are the five steps in the
simplified M.B.O. process ?
!5. What are some of the important
principles of grievance management
?
16. What are the steps in
administering a payroll for a small
business ?
Appendices
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Interview Guide for a Small
Business
Labour Legislation Jurisdiction
Provincial Labour Departments