Chapter 1
THE INFORMATION AGE IN WHICH YOU LIVE
Changing the Face of Business
Chapter 1
Today’s Economic Environment
Information
MIS
People
Roles and Goals of IT
Information Technology
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What is a system?
2
What is an Information
System?

A set of interrelated components that collect, manipulate,
and disseminate data and information and provide a
feedback mechanism to meet an objective.
Control of System Performance
Input of
Data
Resources
Processing
Data
Storage of Data Resources
Output of
Information
Products
3
Management information
systems (MIS)
Deals with the __________ for,
__________, management, and use of
information technology tools to help people
perform all tasks related to information
processing and management.
4
Introduction
Today we live in an Information age
Where knowledge is power to gain and sustain a competitive advantage.
Once you finish your program, you will enter the marketplace as
a knowledge worker.


Knowledge worker works with and produces __________.
A knowledge worker outnumbers all other types of workers by a 4-to-1
margin.

5
Introduction Continued

MIS is important , Because it deals
with the coordination and use of 3
important organizational resources:



Information
Information Technology
__________
6
"From Brazil to Russia and yes, even to
China, manufacturing jobs are
disappearing around the globe".


22 million jobs cut in manufacturing
sector, a decline of 11 percent
"gains in technology and competitive
pressure have forced factories to
become more efficient, boosting
output with far fewer workers",
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Chapter 1
Today’s Economic Environment
Information
MIS
People
Roles and Goals of IT
Information Technology
For a business to be successful today, it has to
understand and operate in dynamic, fast-paced and
changing economic environment.
What does today’s economic environment entail?
The E.Conomy
The “Now” Economy
The Global Economy
The Arriving Digital Economy
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Today’s Economic Environment
The E.conomy



E-commerce - commerce accelerated and enhanced
by information technology, in particular the Internet.
Telecommuting - the use of communications
technologies (such as the Internet) to work in a place
other than a central location.
Virtual workplace - a technology-enabled workplace
with no walls and no boundaries. One can work
anytime, anyplace, linked to other people and
information, wherever they are.
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The E.conomy
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The “Now” Economy

Characterized by the __________
customers have to the ordering of
products and services.

M-commerce – electronic commerce
conducted over a wireless device such as a
cell phone or personal digital assistant. Case
study
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Wagamama Benefits
12
Today’s Economic Environment
The Global Economy

Global economy – one in which
customers, businesses, suppliers,
distributors, and manufacturers all operate
without regard to physical and
geographical boundaries.

Transnational firms – produce and sell
products and services in countries all over the
world.
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Today’s Economic Environment
The Global Economy
Figure 1.2
2000
Total Import and Export Figures, 1998 to
(millions of Canadian dollars)
page 9
14
Today’s Economic Environment
The Arriving Digital Economy

Digital economy – marked by the electronic
movement of all types of information including
physiological information such as:




Voice recognition
Speech synthesization
Biometrics
Holograms
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Information as a Key Resource
Chapter 1
Today’s Economic Environment
Information
MIS
People
Roles and Goals of IT
Information Technology
Information is one of the three components of MIS.
Information leads to knowledge and knowledge is power.
Knowledge comes from having timely access to information
and knowing what to do with it.
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MIS
Information
People
Information Technology
There are three aspects to
information:
1.
2.
3.
Data V.S. Information.
Personal dimensions of information.
Organization’s dimensions of
information.
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Data versus Information
Data and Information
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MIS
Information
People
Information Technology
Personal Dimensions of Information
Figure 1.3
Personal
Dimensions of
Information
page 10
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MIS
Organizational
Dimensions of Information
Information
People
Information Technology
Information flows
 Information granularity and
 What information describes.

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MIS
Organizational
Dimensions of Information Granularity
Information

People
Information Technology
Information granularity – refers to the extent
of __________ within the information.
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Organizational
Dimensions of Information
Information
MIS
People
Information Technology
What information describes

What the information describes can include:

Internal information – specific operational aspects of

External information – the environment surrounding

Objective information – something that is

Subjective information – something that is
the organization.
the organization.
__________.
__________.
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People as a Key Resource
Chapter 1
Today’s Economic Environment
Information
People
1. Set goals
2. Carry out tasks
3. Make decisions
4. Serve customer
5. Provide a stable
and reliable
technology
environment.
MIS
Roles and Goals of IT
People
Information Technology
When it comes to you
(the people) there are
two important issues
to be aware of:
1. Information and
technology
literacy.
2. You ethical
responsibilities.
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MIS
Information
People
Information Technology
Information and Technology Literacy
A Technology-literate knowledge worker
knows how and when to apply technology.


HOW is knowing what technology to buy and how to
exploit it benefits.
When is knowing the right time to apply technology.
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MIS
Information
People
Information Technology
Information and Technology Literacy

Information-literate knowledge
workers:




Define what information they need.
Know how and where to obtain information.
Understand the information.
Act appropriately based on the information to
help the organization achieve the greatest
advantage.
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MIS
Information
People
Information Technology
Your Ethical Responsibilities

Ethics – the principals and standards that

Ethics are different from laws as they are a
matter of personal interpretation.

Ethics have a right and wrong outcome
according to different people.
guide our behavior toward other people.
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MIS
Information
People
Information Technology
Which ones are ethical / legal or not?

Consider:

Copying software you purchased, making copies
for your friends and charging them for the copies.


.
Making extra backup copies.


Giving out the phone numbers of your friends and
relatives without their permission to a provider of
some sort.
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MIS
Information
People
Information Technology
Your Ethical Responsibilities
Electronic Mail
or Expensive Mail?
(p. 17)
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IT as a Key Resource
Chapter 1
Today’s Economic Environment
Information
MIS
Roles and Goals of IT
People
Information
Technology
Information Technology is any computerbased tool that people use to work with
information and __________ the information and
information processing needs of an organization.
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MIS
Information

People
Information
Technology
There are two basic categories of
technology:

Hardware – physical devices that make up a
computer.

Software – set of instructions that the
hardware executes to carry out a specific
task.
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MIS
Information
People
Information
Technology
Decentralized Computing and Shared Information
Shared
Information
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Roles and Goals of
Information Technology
Chapter 1
Today’s Economic Environment
MIS
Information
People
Roles and Goals of IT
Information Technology
Roles and Goals of IT relates to the reasons you
wish to buy, create, implement, use, and integrate
IT into your business strategy.
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Roles and Goals of
Information Technology
1.
2.
3.
4.
5.
6.
Roles and Goals of IT
See figure 1.8
Increase employee productivity
Enhance __________ making
Improve team collaboration
Create business partnerships and
alliances
Enable __________ reach
Facilitate organizational transformation
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6 - Facilitate Organizational
Transformation
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

Read the case study on p. 3 - Information
Technology at Ritz-Carlton Hotels Helps
Staff Deliver Excellent Service Quality.
How many of the roles and goals of
technology has the Ritz-Carlton
accomplished? How have they
accomplished them?
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