DATA ANALYSIS several different software packages – 1. EXCEL – 2. MINITAB – 3. SPSS • (Statistical Package for the Social Sciences) – 4. SAS 7/17/2016 Marketing Research 1 Data analysis 1. Preparing the data – Coding • open-ended responses – Errors • double-check data – Omissions • missing values – Ambiguities, Inconsistencies, Lack of cooperation • almost impossible to solve 7/17/2016 Marketing Research 2 Data analysis 2. Entering the data – Add an ID number to each questionnaire – Create category headers at top of each column – Enter ID as the first field – Enter each person across 7/17/2016 Marketing Research 3 Data analysis ID Q1 1 james madison university 2 Babson College 3 Frostburg State University 7/17/2016 Marketing Research Q2 Q3 Q4 Q5 1 0 2 2 1 1 6 5 1 0 7 7 4 Data analysis 3. Recoding – creating “dummy variables” • categories (hi versus low) – outliers • scores between 1 and 50, one person has a 75 – standardization • mean = 0. Useful for combining questions 7/17/2016 Marketing Research 5 Data analysis • First steps: – 1. look at frequency distributions • number of responses – how many missing values? • consistent with the response categories? – make sure there are no “unreasonable” answers • includes the full range? – e.g, all the numbers in a 1 to 7 scale 7/17/2016 Marketing Research 6 Univariate statistics • Nominal measures -– Percentages – easy to compare • divide the # of responses • by the total – for example 15 of 60 = 25% 7/17/2016 Marketing Research 7 Examples of “Output” SPSS: Descriptive Descriptive Statistics N SEX Valid N (listwise) 7/17/2016 Min 747 747 .00 Max 1.00 Marketing Research Mean .6212 Std. Dev. .4854 8 SPSS: Frequencies (Table) SEX Valid Missing Total 7/17/2016 male female Total System Frequency 283 464 747 49 796 Percent 35.6 58.3 93.8 6.2 100.0 Marketing Research Valid Percent 37.9 62.1 100.0 Cumulative Percent 37.9 100.0 9 SPSS: Frequencies (Statistics) Statistics SEX N Valid Mis sing Mean Median Mode Std. Deviation 7/17/2016 Marketing Research 747 49 .6212 1.0000 1.00 .4854 10 SPSS: Frequencies (Chart) SEX 500 400 300 200 100 0 male f emale SEX 7/17/2016 Marketing Research 11 SPSS: Frequencies (Table) EDUCATIO Valid Missing Total Frequency some high school 37 completed high school 135 some college 289 college 197 masters or docctorate 95 Total 753 System 43 796 7/17/2016 Percent 4.6 17.0 36.3 24.7 11.9 94.6 5.4 100.0 Marketing Research Valid Percent 4.9 17.9 38.4 26.2 12.6 100.0 Cumulative Percent 4.9 22.8 61.2 87.4 100.0 12 SPSS: Frequencies (Statistics) Statistics N Vali d Mis sing Mean Median Mode Std. Deviation 7/17/2016 Marketing Research EDUCATIO 753 43 3.24 3.00 3 1.04 13 SPSS: Frequencies (Chart) EDUCATIO 400 300 200 Frequency 100 Std. Dev = 1.04 Mean = 3.2 N = 753.00 0 1.0 2.0 3.0 4.0 5.0 EDUCATIO 7/17/2016 Marketing Research 14 Univariate statistics • Continuous measures – Mean • average – Median • middle of the range – Mode • most frequent response 7/17/2016 Marketing Research 15 SPSS: Frequencies (Statistics) DIANAID 1.00 1.06 1.07 1.11 1.11 1.17 1.21 1.26 1.29 1.32 1.37 5.00 Total 7/17/2016 Frequency 3 1 1 2 1 1 1 2 1 4 5 Percent .4 .1 .1 .3 .1 .1 .1 .3 .1 .5 .6 Vali d Percent .4 .1 .1 .3 .1 .1 .1 .3 .1 .5 .7 3 755 .4 94.8 .4 100.0 Marketing Research Cum ulative Percent .4 .5 .7 .9 1.1 1.2 1.3 1.6 1.7 2.3 2.9 4.0 100.0 16 SPSS: Frequencies (Table) Statistics DIANAID N Valid Mis sing Mean Median Mode Std. Deviation 7/17/2016 Marketing Research 755 41 3.0183 3.0000 3.00 .8590 17 SPSS: Frequencies (Chart) DIANAID 120 100 80 60 40 Std. Dev = .86 20 Mean = 3.02 N = 755.00 0 1.00 1.50 1.25 2.00 1.75 2.50 2.25 3.00 2.75 3.50 3.25 4.00 3.75 4.50 4.25 5.00 4.75 DIANAID 7/17/2016 Marketing Research 18 The End 7/17/2016 Marketing Research 19