The Experiential Learning Model
Agenda
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Introductions
Learn about management skills
Structure of the course
Expectations
Introductions
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Name
Year
Major
Something memorable about you
Learning Objectives
• Understand the Nature of
Management.
• Explain Why Skills Are Critical to
Management Success.
• Describe What Skills Are Critical to
Management Success.
• Identify How This Course Will Help
You Develop Your Skills.
The most important skill…
• What is the ONE most important skill for a
manager to have? Explain.
• Write a ½-1 page essay describing and
defending your choice.
• These will not be graded, but they will be
handed in.
Group activity
• “The Good, the bad and the ugly”
Management Skills
What are the characteristics of a
good manager?
What are the characteristics of a
bad manager?
The Importance of
Management Skills
• Produce Improvements
in Managerial
Performance
• Cope with Real
Challenges in
Organizations
General Skills
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Conceptual Skills
Interpersonal Skills
Technical Skills
Political Skills
Different levels–Different skills
Lower Level Management
Technical Skills
Interpersonal Skills
Conceptual Skills
Upper-level management
Most important skills
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Adaptability to change
Problem identification
Listening skills
Written communication
Leadership
Informal Oral communication
Analytical thinking/problem solving
Time management
Coping with stress/job pressures
Interpersonal relations
Formal oral presentations
Most important skills
Adaptability to change
Problem identification
Listening skills
Written communication
Leadership
Informal Oral communication
Analytical thinking/problem solving
Time management
Coping with stress/job pressures
Interpersonal relations
Formal oral presentations
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11
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• But… it’s just common sense, isn’t
it?
• Is “common sense” common
practice?
How?
The Learning of Skills
• How Can Interpersonal Skills Be Taught?
– Provide Conceptual and Behavioral
Understanding
– Give Practice
– Provide Feedback
– Continual Use
TIMS LEARNING MODEL
1. Self-assessment
2. Learn Skill Concepts
3. Check Concept Learning: Quiz
4. Identify Behaviors That Make Up Skill: Checklist
5. Modeling the Skill in a Demonstration Exercise
6. Practice the Skill in Group Exercises
7. Assess Skill Competency Level in Summary Checklist
8. Questions to Assist in the Application of the Skill
9. Exercises to Reinforce the Application of the Skill
10. Action Planning for Continued Skill Development
Some Guidelines for
Effective Skill Performance
• Be Positive and Create Win/Win Outcomes
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Know Where You Stand
Listening
Using Questions
Being Affirmative
– Being Honest and Up-front
– Being Assertive