SLO/SAO PLANNING Dialogue Agenda and Summary
Instructional Support / Administrative Services Programs
Semester: _________________________
Program: ___________________________
Participating Members: ___________________________
1. What are the most critical student learning and/or service area issues impacting the success of
your program?
2.
Which of these would you like to focus on at a program level this semester? What Student
Learning Outcomes and/or Service Area Outcomes are related to the chosen issue(s)? Note:
Student Learning Outcomes complete the statement “students completing program activities will be able
to” Service Area Outcomes (SAOs) complete the sentence “In order to support learning, CRC employees
will…”
3. What might be done or is being done to facilitate success in this area/these areas? (E.g. effective
strategies currently being utilized in the program or that you plan to implement.)
4. How will you assess the effectiveness of these strategies? Please mark all that apply
 Direct observation of program processes (e.g. record keeping processes, staff training
processes, activities during program meetings, etc.)
 Assessment of student work indirectly related to the program (e.g. completeness of student
financial aid forms, etc.)
 Staff assessments of program effectiveness
 Analysis of program records
 Student/employee assessments of their interactions with program processes (surveys, etc.)
 Guided discussion among program employees (group or individual)
 Other (please describe)
Comment: During the following semester you will dialogue about the assessments you conducted. You
will be asked to briefly list the outcomes that were assessed in your program, the assessment strategies that
were utilized, the context in which assessments were conducted (i.e. the courses, activities, etc.), and what
was learned and will be done as a result of the assessment process.
SLO/SAO Planning Dialogue Agenda and Summary
Instructional Support / Administrative Services Programs EXAMPLE
Semester: Fall 2009
Program: TASSL
Participating Members: TASSL Leadership Team
1.
What are the most critical student learning and/or service area issues impacting the
success of your program? Professional development activities related to best leadership
practices have for the most part been effective; however, additional TASSL activities
related to cultural competence are needed. Evaluation forms completed by CRC staff
and students involved in TASSL activities indicate that this area is rated lower than
the others.
2. Which of these would you like to focus on at a program level this semester? What Student
Learning Outcomes and/or Service Area Outcomes are related to the chosen issue(s)?
Note: Student Learning Outcomes complete the statement “students completing program activities
will be able to” Service Area Outcomes (SAOs) complete the sentence “In order to support learning,
CRC employees will…”
This issue is directly related to Program Outcome 1: As a result of TASSL activities CRC
staff and students in leadership positions will be able to demonstrate cultural competence,
work to reduce bias on campus, and engage in productive collegial interactions across the
college
3. What might be done or is being done to facilitate success in this area/these areas? (E.g.
effective strategies currently being utilized in the program or that you plan to implement.)
Recruitment of CRC staff with expertise in anti-bias work, diversity training, and
cultural communication to co-sponsor TASSL events.
Additional professional development for TASSL staff on best practices in supporting
cultural competence at college campuses.
4. How will you assess the effectiveness of these strategies? Please mark all that apply
X
Staff assessments of program effectiveness
X
Student/employee assessments of their interactions with program processes (surveys, etc.)
X Other - Increase in the number of TASSL events that focus on cultural competence
accompanied by the use of a modified evaluation form for TASSL events.
Comment: During the following semester you will dialogue about the assessments you conducted. You
will be asked to briefly list the outcomes that were assessed in your program, the assessment strategies that
were utilized, the context in which assessments were conducted (i.e. the courses, activities, etc.), and what
was learned and will be done as a result of the assessment process.
SLO/SAO Planning Dialogue Example
Instructional Support / Administrative Services Programs EXAMPLE
Semester Fall 2009
Program: Campus Placement Agency–Temp Staffing Services
Participants: Suzanne, Anh Dung, Malik, Marcella, James
1. What are the most critical student learning and/or service area issues impacting the
success of your program? Students have difficulty with completing the forms needed for
job applications, reducing the number successfully placed in temporary jobs. Staff often
assist students with resume development. Staff keep records of student temporary
employment to assist with this task. Pulling records for students has become a very time
consuming task for program staff.
2. Which of these would you like to focus on at a program level this semester? What
Student Learning Outcomes and/or Service Area Outcomes are related to the chosen
issue(s)? Note: Student Learning Outcomes complete the statement “students completing program
activities will be able to” Service Area Outcomes (SAOs) complete the sentence “In order to support
learning, CRC employees will…” Both of these issues will be a focus of our work this year.
Issue “A” is aligned with Program SLO 1, “students will successfully apply for and
obtain temporary jobs”. Issue “B” is reflective of both SAO 2 “Staff will assist students
with resume development” and SAO 3 “Staff will keep accurate records of student
employment”.
3. What might be done or is being done to facilitate success in this area/these areas?
(E.g. effective strategies currently being utilized in the program or that you plan to
implement.) Development of workshops and/or handouts for students that teach them in
how to fill out the forms. Development of a process by which a student can access
his/her own job records electronically. Note: This will require funding and/or time for a
programmer to develop such a process. Providing job record forms for students and
training them to keep their own employment records.
4. How will you assess the effectiveness of these strategies? Please mark all that apply
X
X
X
Assessment of student work indirectly related to the program - e.g. review of completed job
application forms for accuracy.
Staff assessments of program effectiveness – assessment of time needed for record
production.
Student self-assessments of their interactions with program processes – surveys of students’
confidence in their ability to keep their own job records.
Comment: During the following semester you will dialogue about the assessments you conducted. You
will be asked to briefly list the outcomes that were assessed in your program, the assessment strategies that
were utilized, the context in which assessments were conducted (i.e. the courses, activities, etc.), and what
was learned and will be done as a result of the assessment process.