Spring 2009
Program Review and Forecast
Guideline for Getting Started on PrOF
Background and Context: The purpose of program review is to periodically evaluate the changes and
assess various indicators of program effectiveness to creatively plan for the future. Although many of
these plans can be implemented at the program level, many of the plans need institutional support or have
college wide impact. For this reason, the PrOF process also informs the writing of unit plans as well as
planning and resource allocation at the college level.
There are three types of programs at the College, each of which is expected to undergo the program review
and planning process every four years. All types of programs will use the same PrOF form. However,
the data provided to each type of program differs, non-instructional programs will skip the questions
related to curriculum, and non-instructional programs may have student learning outcomes and/or
service area outcomes.
o
Instructional Programs: These are programs in which the major interaction between students and
CRC faculty/staff occurs in credit-granting courses. Examples include programs from Business to
Social Science and departments from Accounting to Work Experience. In the catalog, these are
usually called “Areas of Study.”
o
Student Support/Student Services Programs: These are programs in which CRC faculty/staff work
directly with students in a variety of settings other than credit granting classes. The catalog defines
student support services as those which “…assist students with career decision-making, problem
resolution, and goal achievement” (catalog p.9). This includes a wide range of services such as
Assessment, Counseling, DSPS, EOPS, CARE, Health, Library, Math Center, Reading Writing Center,
MESA/CCP, Student Development, Tutoring, etc.
o
Instructional Support/Administrative Services Programs: These are programs that indirectly
support teaching and learning. They include Admissions and Records, Bookstore, Business Services,
CASSL, Financial Aid, Planning and Research Office, Custodial Services, Instruction Office, etc.
The PrOF process is framed around the major strategic goals in the College’s Strategic Plan. These goals are
given below to provide a context for the PrOF process.
CRC College Strategic Goals
I. Student Success
As an institution that serves a diverse community, CRC strives to support student success, promote educational
equity, and offer programs that empower students to contribute to a just and democratic society as global citizens.
CRC provides students with access to high quality services that support their success and facilitate their transition
to work or further educational opportunities. CRC also offers instructional programs designed to meet the
changing needs of industry and our global economy and programs that enhance student learning and promote
educational equity. Finally, CRC supports and provides opportunities for student learning outside the classroom.
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II. Teaching and Learning Effectiveness
CRC strives to provide the highest quality instructional programs in transfer, career technical education, basic
skills, and general education, using the best current and emerging instructional methods and technology. CRC
promotes collegiality, data-driven decision making, continuous improvement, innovation, and flexibility to
support teaching excellence, facilitate educational equity, and promote the success of its diverse student
population.
III. Access and Growth
As a community-centered institution, CRC strives to be responsive to the needs of its growing and changing
community. To meet the challenges of a highly competitive postsecondary educational market, CRC pursues
every opportunity to enhance the student experience and increase community awareness of our teaching
excellence, student success, and educational leadership. To respond to the challenges of population growth,
CRC is committed to expanding capacity through outstanding facilities management, the development of new
facilities, the implementation of new instructional technologies, and the development of programs and services
that improve student success. To facilitate educational equity, CRC assures access by reducing barriers,
promoting diversity, and offering programs and services that provide equal opportunity for all of our students.
IV. Community, Economic & Workforce Development
CRC seeks to promote the health and economic vitality of the region. As a community resource, CRC
contributes to community life through partnerships, involvement in civic affairs, and programs that serve the
community. CRC also supports economic development through career technical programs and partnerships
with business, labor and industry.
V. Organizational Effectiveness
CRC endeavors to be responsive to its changing and increasingly complex environment and enhance
institutional effectiveness by continually assessing and improving its organizational processes. CRC also
implements practices that are consistent with its values of collegiality, sustainability, fairness and mutual
respect, innovation, participatory decision-making and continuous learning.
Overview of the Process: The PrOF process includes the examination and discussion of program data,
strengths, growth areas and the creative ideation of possible activities to strengthen the program in each of the
applicable goal areas. It is expected that all members of the program/department will engage in the PrOF
process – particularly in designing recommendations for the future.
Once the program has been reviewed, program faculty and staff will identify specific activities to strengthen
the program, outline the resources that will be needed for their implementation, and identify the college
strategies addressed by these activities. Program faculty and staff will also identify longer-term or collegewide planning issues that arise during the PrOF process.
Timeline: The PrOF is to be a collaborative process that needs to be completed during the fall semester in
preparation for the next cycle of unit planning and budget allocation at the College. The following timelines
are provided as a guide, and can be modified as needed to meet program needs. However, the timelines and
process needs to solicit feedback from the department and supervisor/appropriate administrator at least two
times so that the PrOF benefits from all perspectives.
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Spring 2009
Phase One - Evaluation of Program Accomplishments, Strengths and Challenges (September/October):
Identify the primary author/authors and set up a process and timeline for the process. Complete the initial draft
of “Program Identification,” “A Look Back,” data review, identification of strengths and weaknesses,
generation of planning ideas, and program outcomes assessment review and planning (Sections IA, IB, IC, ID,
IE, IF, IG). Drafts of these sections should be disseminate to the department and the supervisor/responsible
administrator for review and editing prior to moving on to the planning and resources phase of the process.
Phase Two - Planning and Resource Needs (November/December)
Complete the initial draft of the curriculum review/plan (instructional programs only) and the identification
of specific short and long-term program and college-wide planning agenda items (with associated resource
needs) (Sections IH, IIA, IIB, IIIA and IIIB). Drafts of these sections should be disseminate to the department
and the supervisor/responsible administrator for review and editing prior to moving on to the planning and
resources phase of the process.
This timeline and task analysis is illustrated in the following diagram:
PROF PROCESS DIAGRAM
AUGUST, 2009
Phase Two
(November/December)
Phase One
(September/October)
Program Identification,
Looking Back,
Data Review,
Identification of Strengths/
Weaknesses, Planning Ideas,
Outcome Assessment
Review and Planning
Curriculum Review and Plan,
Generation of Planning Agendas,
Identification of Associated
Resource Needs, Final Review,
Approval and Submission
Generation of
Initial Draft
Modify/Edit Draft As
Needed
Generation of
Initial Draft
Modify/Edit Draft As
Needed
Solicit Feedback from
Department and Supervisor/
Responsible Administrator
Solicit Feedback from
Department and Supervisor/
responsible Adminmistrator
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Spring 2009
COSUMNES RIVER COLLEGE
Program/Service Review Report
Program (or Service) Overview and Forecast (PrOF)
PROGRAM/SERVICE:
Facilities & Operations (Facilities Planning/Construction, Custodial & Maintenance Service,
Community Use of Facilities)
Note: for Grounds Dept., see District Facilities & Management Program Review
PROGRAM/SERVICE REVIEW LEAD (Chair, Lead Faculty, Supervisor, Manager, etc):
Cory Wathen/Tony Cartright
Name/Signature
10/6/08
Date
List of Participants/Contributors: Cory Wathen, Tony Cartright, Brenda Buckner, Grace Corpuz, Scott
Zachman, Mike Cheetham, Custodial staff
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COSUMNES RIVER COLLEGE
Program Overview and Forecast (PrOF)
PROGRAM IDENTIFICATION (Roles and Functions): If the program submitted a 2005 PrOF, it
is available via links at http://research.crc.losrios.edu/APR-Completed%20Profs.htm Please copy and paste
then review and edit your program description as needed from your previous PrOF. If the program did not
complete a 2005 PrOF, please describe the programs/disciplines/services included in this review and the
rationale for grouping them together (for example: Spanish, Sign Language and Vietnamese were grouped
together last time because they had the same program student learning outcomes and Financial Aid,
Admissions and Records, and Outreach were grouped together because the had similar functions and roles).
Program Identification (Roles & Functions):
In conjunction with District Facilities Management personnel, manage all aspects of facilities
planning, design, construction and maintenance to ensure that facilities are accessible, safe, secure
and provide a healthy learning and working environment that meets the needs of the college and
community programs and services.
Roles & Functions:
 Planning/design/construction-Facilitate communication between FM & campus personnel to
ensure that new projects are designed to: 1) maximize access; 2) provide an optimal teaching and
learning environment 3) follow the College Facilities Master Plan; 4) meet campus needs (e.g.,
appropriate classroom size & features to meet educational program needs); and 5) stay within
budget.
 Custodial Services-Maintain facilities in a clean and sanitary condition; provide timely response to
immediate cleaning needs; setup for campus and community events; move furniture, boxes, etc. as
needed; assist with other maintenance needs.
 Maintenance Services-Provide general maintenance, construction, inspection and repair of
buildings & equipment.
 Groundskeeping-Maintain campus landscaping and parking lots in clean, well-kept & safe
condition. (See District Facilities Management program review)
 Facilities scheduling (campus/non-campus events)-ensure effective utilization of facilities and
coordination of internal & external uses to avoid conflicts in the scheduling.
The above are grouped together because they have the same objectives as identified in the Program
ID.
A LOOK BACK
Describe key accomplishments, program changes or new program initiatives over the past four years and
identify the area(s) of the strategic plan (student success, teaching and learning effectiveness, access and
growth, community and economic development, organizational effectiveness) supported by each of these
activities.
Resources: The previous PrOF and unit plan documents may help with this task. Previous PrOFs are online
at http://research.crc.losrios.edu/APR-Completed%20Profs.htm Completed Unit Plans are available at
http://www.crc.losrios.edu/Faculty_and_Staff/Planning/Unit_Plans.htm The student learning outcomes
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Spring 2009
assessment reports may also be helpful. Curriculum actions, as cited in SOCRATES, may also be helpful for
instructional programs.
Guidance and Suggestions: Think and dialog about program activities and initiatives over the past four years
that have been implemented to enhanced access, student success, teaching and learning effectiveness,
organizational effectiveness or contribute to community and economic development (see Guidelines to Getting
Started for strategic goals and pages 10-14 from the Strategic Plan for the strategies and initiative areas).
Examples might be: changes in scheduling, new delivery modes or new services developed in support of Access
and Growth, new courses or new degrees/certificates developed to support Teaching and Learning
Effectiveness and Community and Economic Development, and new evaluation methods, new/revised
processes, new materials, new equipment/supplies were designed and implemented in order to enhance Student
Success and Teaching and Learning Effectiveness, etc.
Key accomplishments, program/service changes or new program/services (7/1/04-6/30/08):
Over the past 4 years, significant improvements have been made in the management of facilities and
operations through the addition of new positions, facilities, equipment and changes in operational
procedures. In addition to adding new staff to improve the overall quality of services, existing staff
have been better trained to perform their job duties to a higher standard with more efficient and
effective cleaning techniques and equipment. In addition, procedures have been streamlined wherever
possible to provide more efficient management of facilities throughout the campus.
Personnel
Added new Maintenance Tech, improving response time and the efficiency and quality of work by
allowing more time to perform work to a higher standard (2004)
 Hired new Custodial/Maintenance Supervisor, improving leadership, supervision, training and
quality control for the Custodial dept. (6/2005)
 Converted Operations Supervisor position to Director of Administrative Services, transferred
Printing/Mail Services staff, Custodial Dept and coordination of planning, design and construction
of facilities projects to new Director (8/2005)
 Added new Administrative Assistant position to assist new Director, transferred room scheduling
and other duties from VPAs Admin Assistant (10/2005)
 Added new night custodian position to service new LRC building (2005)
 Added new day custodian position to improve cleanliness standards in restrooms and cafeteria and
assist with daytime setups/moves, dramatically reducing complaints. This position also filled a
gap in daytime coverage between the day and swing shifts (2006)
 Added new Lead Custodian position and promoted new Head Custodian to improve leadership &
morale within Custodial Dept. Improvements in morale, reduced absenteeism, resulting in greater
job satisfaction and fewer employee complaints (2006)
 Added new Maintenance/Operations Clerk to assist Director & Custodial/Maintenance
Supervisor, increase office service hours, improve coordination of maintenance activities and
provide backup coverage for Printing/Mail Services (2007)
Facilities
 New OPS building to consolidate Facilities & Operations office staff into one location with
Printing/Mailroom staff. Previously, staff were dispersed across campus making communication
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Spring 2009
& supervision difficult. In one facility, staff can work more effectively as a team to improve
productivity.
Equipment
 Custodial-Upgraded and added new cleaning equipment to improve efficiency and effectiveness
of cleaning procedures and make sure that all floors can be deep cleaned regularly during breaks
in the academic schedule. New equipment includes 3 carpet extractors, 3 wet vacuums, 4 slowspeed scrubbers, 5 backpack vacuums, 4 upright vacuums, 4 roto-scrubbers, 2 electric/battery
powered sprayers, an electric cart & a pick-up truck.
 Maintenance-new electric carts (2005)
Operational Procedures & Other Improvements
 Planning for new facilities centralized with new Director of Administrative Services (Facilities
and Operations), who acts as liaison between campus & District-FM personnel to coordinate
meetings & manage campus-side of facilities projects.
 Improved facilities planning process, including better definition of space planning standards to
balance interest in quality teaching/learning environment with maximizing utilization & access.
 Implemented electronic Work Request Form & improved tracking of work requests to streamline
the submittal of requests and expedite follow-up. The new form added space for due dates to make
sure this critical information was provided for prioritization and scheduling.
 Standardized Facility Use Permit Form in Word, with additional requirements for standard
campus regulations (Fields, Classrooms, Stadium, Recital Hall, etc.).
 Updated and posted online SOPs, including room request form.
 Implemented use of quantitative measurements to fairly allocate cleaning areas to staff based on
workload (cleanable surface area) rather than building sq ft for more equitable distribution of
nightly cleaning duties, resulting in improved employee morale, reduced absenteeism and
improved productivity.
 Implemented comprehensive Quality Assurance Program for custodial dept. to establish standards
of cleanliness with regular inspections, resulting in improved level of custodial services.
 Improved training with annual training in MSDS, Blood borne pathogens, resilient floor care,
carpet extraction and minimal moisture carpet care, Heat Illness & Injury Prevention & other
District-directed training (asbestos, lead, forklift, high lift, driving, respirator, back safety, etc.).
 Increased recycling efforts by providing training to employees, adding recycling receptacles in
offices and throughout campus, thereby reducing waste containers and increasing recycling
containers.
 Maintenance/Operations Clerk provides central point of contact for maintenance requests to
improve dispatch, coordination & follow up on requests.
 Dept. website created to identify SOPs and other protocol for requesting maintenance services.
 FM painters changed from a rotational schedule, spending two weeks at each campus, to having
one painter assigned to a specific campus. This works much more effectively, giving them a pride
of ownership of the campus and enabling them to identify and address high priorities (e.g.,
graffiti) more timely and efficiently.
 Improved communication between FM and campus – work order aging & follow-up.
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Spring 2009
SECTION I - PROGRAM REVIEW
This section asks program faculty and staff to review numerical and descriptive information about the
program and to dialog about trends and patterns that are observed to identify a) program strengths, b)
program needs, and c) planning ideas to strengthen the program in the areas of student success, teaching
and learning effectiveness, access and growth, community and economic development and organizational
effectiveness.
Resources: Information relevant to
□ Instructional Programs is located at:
http://library.crc.losrios.edu/PrOF_Data_Packets/PrOf_Research_Program_List.aspx
□ Student Support/Student Services Programs is online at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_College/Student_Services_Inform
ation_System.htm
□ Instructional Support and Administrative Programs is online at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office/Our_College/Instructional_SupportAd
ministrative_Services_Information_System.htm
A PowerPoint slide show to assist with the analysis of the Instructional Data packets is online at
http://www.crc.losrios.edu/Documents/research/PrOF_Chart_Documentation.pdf
Other data is available on the College Research Office web page at
http://www.crc.losrios.edu/Faculty_and_Staff/Research_Office.htm
The student outcomes Assessments Reports, located via a link at
http://research.crc.losrios.edu/SLO_Assessment_Reporting_System.asp
may also be relevant to this section.
IA. Briefly list observations from the data and other numerical or descriptive information that indicate
program strengths. (Note: responses should include the data element and its relevance…for example:
enrollment in English has grown by 25% over the past four years which has enhanced productivity and
enabled us to hire new full time instructors or utilization of counseling has grown by 25% over the past
four years which has allowed us to hire a counseling supervisor).
ACCESS AND GROWTH
Over the past 4 years, we have added custodial, maintenance and grounds staff to keep pace with
the growth and improve the efficiency and quality of services to meet the needs of college
programs and services. In addition, changes in personnel and improvements in employee morale
have increased productivity, further improving the quality of services. While there are still limited
resources and improvements could be made to raise the cleaning and maintenance standard by
adding staff, overall the campus buildings and grounds are well maintained in a clean and safe
condition by an efficient, hard-working group of custodial, maintenance and grounds staff. With
the addition of new equipment and an emphasis on training, employees have been given the tools
to do their jobs with a higher level of quality and efficiency.
STUDENT SUCCESS and TEACHING AND LEARNING EFFECTIVENESS
Most classes are very well equipped with whiteboards, multi-media equipment and other tools
useful for an effective teaching and learning environment. Other than a few fixed seating
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Spring 2009
classrooms, nearly every classroom has modern furniture that was purchased within
approximately 5 years. Other than issues with HVAC problems resulting in rooms being too hot or
cold or in a few rooms too loud, very few complaints are received with regard to the quality of the
teaching/learning environment.
PROGRAM/SERVICE ORGANIZATIONAL EFFECTIVENESS
Improvements have been made to streamline the Work Request process by utilizing an electronic
form. In addition, a website was created to provide information about the services provided by the
Facilities and Operations department. Over the past few years, communication and coordination
between the District and Campus personnel has improved to provide an effective maintenance
service. The campus maintenance and custodial staff have received training to provide the
campus with a high quality, timely service.
COMMUNITY, ECONOMIC, and WORKFORCE DEVELOPMENT
The campus provides the venue for many events that support the community and workforce
development. Activities range in size from small events in classrooms to large events utilizing the
stadium (e.g., Relay for Life), gymnasiums (youth basketball leagues, Special Olympics), fields
(soccer tournaments, cultural festivals), Recital Hall (dance/music recitals, recognition/awards
events) cafeteria, parking lots, and multiple classrooms. Throughout the year, tens of thousands,
possibly over a hundred thousand, individuals from the community utilize the CRC campus for
non-campus events and we receive many positive comments about how well the campus facilities
are maintained. Over the past 4 years, the college has received from $142,951 to $215,294
annually from community events, much of which is reimbursement for costs associated with the
events and the balance goes toward ongoing maintenance and improvements to facilities.
IB. Briefly list observations from the data and other numerical or descriptive information that indicate
program areas that may need a response or change over the next four years. (Note: responses should
include the data element and its relevance…for example: Nutrition 300 courses are closed within four days
of the start of registration so students cannot complete their program requirements in a timely manner or
online inquiries to counseling have doubled over the past four years, which has strained our resources.)
ACCESS AND GROWTH
Limited resources constrict the ability to provide the highest level of services to ensure that all
facilities are built, maintained and cleaned to meet all of the needs of the campus. The student
population continues to grow rapidly but new facility projects needed to keep pace with the
growth are being pushed back due to a slow economy and state budget problems that result in lack
of funding (State or local bonds) to support new construction, resulting in overcrowding of
classrooms and inability to provide access to all of our students. On an operational level,
continued growth in the student population and number of building square feet will require
additional staff, supplies and equipment but limited state funding may jeopardize our ability to
provide a high level of quality, timely services to the campus. According to the Cleaning
Management Institute, the average custodial staffing standards of College/University educational
institutions is 25,000 square feet per FTE. At CRC, the staffing ratio is 28,500 square feet per
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Spring 2009
FTE. In addition to normal cleaning duties, custodians are also called upon to help with moves,
setups and other logistical responsibilities on campus.
STUDENT SUCCESS and TEACHING AND LEARNING EFFECTIVENESS
Certain facilities are designed for specific programs and are not conducive to offering a wide
variety of classes. As a result, they are either under-utilized – left empty for large portions of the
day – or are used for classes in less than optimal conditions (i.e., furniture or room amenities are
not suited to the instructional needs of the class). This has been increasingly the case in the last
few years as the number of students has grown at a faster than expected rate while planned
construction projects have been delayed due to funding or other issues. In addition, a couple of
classrooms have old, outdated furniture that needs to be replaced. Another critical need is
additional study space on campus. Over the last year, outdoor furniture has been added to increase
the seating capacity for students outdoors to study and engage in campus activities, however more
space is needed to accommodate the burgeoning student population.
PROGRAM/SERVICE ORGANIZATIONAL EFFECTIVENESS
There are still many requests that come through on old paper forms in large part due to the
electronic signature required for approval of the form. A more accessible, further streamlined
process may be needed in the future to expedite the submission and tracking of work requests. In
addition, many are not aware of the appropriate procedures to obtain maintenance services as
many requests come in on an incorrect form or calls to the wrong phone number. An education
campaign is likely needed to better inform staff of the proper procedures. Some of this may be
addressed by the updated online Faculty & Staff Resource Guide that will reference the Facilities
and Operations website.
Other issues include: a lack of electronic communication devices for all staff to expedite
communication & safety; shortage of funds to keep pace with increasing student population &
building cleanable square feet; lack of centrally located secure storage for portable tables & chairs
and recycled furniture. In addition, the maintenance staff do not have equipment to work at
elevations to replace light bulbs and wash windows or perform other maintenance or repairs in tall
buildings. Finally, to improve health and safety, building mats are needed in certain areas of
campus that are prone to floors becoming wet and slippery.
COMMUNITY, ECONOMIC, and WORKFORCE DEVELOPMENT
We do not have sufficient facilities or personnel to meet all of the community needs and there are
occasions when the group using the facilities does not meet their full obligations, resulting in past
due amounts for repairs or unreimbursed costs.
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IC. Based on the previous discussion of strengths and needs, briefly list planning ideas that could be
employed to strengthen the program. (Note: responses should include the relevant need and strategy…for
example: To enhance access to Nutrition 300, work with the Dean to modify scheduling, obtain release
time to create online sections, and work with the VPI to increase departmental FTE or develop new
materials in Counseling that enhance our ability to respond more effectively and efficiently to the increase
in online inquiries.)
1. Schedule classes at times and in rooms to maximize the utilization of our existing facilities
and access.
2. Streamline procedures (Work Requests, Room Scheduling, Facility Use Permits, etc.) to
improve efficiency.
3. Maximize the productivity of each employee to keep up with continuing growth during
periods of tight funding through supervision and training in the latest cleaning, HazMat and
customer service techniques to enhance student enrollment and retention.
4. Add custodial and other maintenance staff as needed as cleanable space and the number of
students increases.
5. Improve assessment of SAOs using customer surveys.
6. Design and equip new and remodeled facilities with furniture and equipment that enable them
to be used for a wide range of lecture and lab classes so they can be effectively utilized to
meet student demands in an effective teaching and learning environment.
7. Provide multi-media and other instructional tools in existing classrooms as needed to
maximize the instructional tools available to faculty.
8. Add weekend custodial/maintenance staff to provide services for weekend classes.
9. Improve assessment of SAOs using customer surveys.
10. Replace old, worn furniture in classrooms.
11. Add outdoor furniture for students to study and enjoy the campus between classes.
12. Continue to look for ways to streamline paper procedures to reduce the use of NCR forms and
typewriters and automate the electronic submission and approval process for electronic forms.
13. Educate faculty and staff about the proper procedures.
14. Purchase radios for staff.
15. Increase supply, temporary staff and equipment budgets.
16. Purchase or identify existing space in central location to use for storage of furniture.
17. Purchase scaffolding and/or high lift or scissor lift.
18. Purchase mats to walk off dirt and water when entering a building.
ID. If numerical or descriptive information not provided by the Research Office was used, please list these
sources below: Employee input, Custodial quality assurance reviews, work requests, campus input
(memos of appreciation and satisfaction).
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IE. Program Student Learning Outcomes (SLOs) and/or Service Area Outcomes (SAOs) are available via
links at http://www.crc.losrios.edu/About_CRC/Student_Learning_Outcomes.htm Copy, then edit or
develop and program outcomes to complete the appropriate table(s). Note – do not include the degree
and certificate outcomes! Add or delete rows as needed. If no changes were made, please indicate that
in the space provided. Resources to help develop outcomes are available via links at
http://www.crc.losrios.edu/Faculty_and_Staff/CASSL/Student_Learning_Outcomes.htm
Program SAOs
P-SAO 1: Facilities are designed and equipped to meet the needs of programs and
services (maximize access and provide effective teaching/learning environment).
P-SAO 2: Facilities are safe and accessible.
P-SAO 3: Buildings and grounds are well maintained (clean, safe and sanitary).
P-SAO 4: Work requests are completed in a manner that meets the needs (acceptable
quality and by the due date).
P-SAO 5: Maintenance staff are professional and responsive (Campus Custodians,
Maintenance Techs and District Groundskeepers and other trades)
P-SAO 6: Work request procedures are efficient and easy to follow.
IF. The Program SLO/SAO Alignment matrix (Table 5) from previous PrOFs are available via links at
http://research.crc.losrios.edu/APR-Completed%20Profs.htm Copy, then edit or develop the mapping
between courses or activities and the program outcomes to complete the appropriate table(s). Add or
delete rows or columns as needed. If no changes were made, please indicate that in the space provided.
Non-Course Activities
P-SAO 1:
P-SAO 2:
Facilities design/construct
District maintenance
Campus maintenance
Custodial services
Groundskeeping
Receiving
X
X
P-SAO 3:
X
X
X
X
P-SAO 4:
P-SAO 5:
X
X
X
X
X
X
X
X
X
P-SAO 6:
X
X
IG. Outcomes Assessment Plan: Review the student learning outcomes assessment reports submitted by the
program over the last program review cycle as well as other local outcomes assessment information to
complete the table that follows. If a program outcome has been assessed during the past program review
cycle, comment on the status of the changes that had been planned based on the assessment(s). If the
program outcome has not been assessed, comment on when it will be assessed.
Periodic (annual or bi-annual) employee surveys to assess and obtain feedback regarding the
SAOs (see the following table). Note: surveys should include the following instructions: In order
to improve campus facilities, please explain any ‘Disagree’ or ‘Strongly Disagree’ responses.
1. Campus facilities meet the needs of campus programs and services.
2. Facilities (i.e., buildings and grounds) are well maintained.
3. Custodial/maintenance staff are professional and responsive.
4. Facilities are safe and accessible.
5. Work request procedures are efficient and easy to follow.
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Program
SLO or
SAO
Assessed
during
the
Program
Review
Cycle
Status of Planned Changes
PSAO – 1
PSAO – 2
X
PSAO – 3
X
Not
Assessed
during the
Program
Review
Cycle
X
ADA Transition Plan: Outside consultant
evaluated all facilities for accessibility to
identify non-compliant facilities. District and
Campus have worked on a plan to address
issues of non-compliance as resources are
available to bring past facilities into compliance
with interim measures to address issues of noncompliance until permanent solutions are found.
Independent Safety Audit was performed in
August 2007 to identify non-compliance with
OSHA and building codes and common safety
best practices. Independent Facility Condition
Assessment is performed by our District
Facilities Dept. periodically to assess the
condition of buildings with last evaluation done
in 2008.
Annually or biannually
Annually or biannually
Annually or biannually
PSAO – 4
X
PSAO – 5
X
PSAO – 6
X
13
Planned
Assessment
Date
Annually or biannually
Annually or biannually
Annually or biannually
Spring 2009
IH. For Instructional Program Only! Please consult the Course Review status report from SOCRATES
at https://inside.losrios.edu/~intranet/cgi-bin/intra/curriculum/review_overall_full.cgi (log-in will be
required.) Please complete the table below for courses that need to be reviewed in the next four years.
Note: Academic Senate good practices require all courses to go through a full review at least once
every six years.
Not Applicable
SECTION II. PROGRAM FORECAST
IIA. Local, short-term program planning: Review the planning ideas previously identified in Section IC,
then generate at most five planning agenda items for the next four years - indicate the College
Strategies supported by these Planning Agenda Item. Suggested language for facilities-related
requests is available via the PrOF Facilities Guide link on
http://www.crc.losrios.edu/Faculty_and_Staff/Planning/Other_College_Plans.htm
Planning Agenda Item 1:
Brief Description: Assess and modify scheduling process and outcomes
Brief Rationale: improved access to classes for students
Desired Outcomes: to maximize the utilization of our existing facilities and access.
College Strategy supported by this planning agenda: T1, A3, O2
Planning Agenda Item 2:
Brief Description: Streamline procedures (Work Requests, Room Scheduling, Facility
Use Permits, etc.)
Brief Rationale: enhanced resource management
Desired outcomes: to improve efficiency
College Strategy supported by this planning agenda: O2, O3
Planning Agenda Item 3:
Brief Description: Maximize the productivity of each employee
Brief Rationale: to keep up with continuing growth during periods of tight funding
through supervision and training in the latest cleaning, HazMat and customer service
techniques
Desired outcomes: to enhance student enrollment and retention.
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Spring 2009
College Strategy supported by this planning agenda: O2, O3
Planning Agenda Item 4:
Brief Description: Add custodial and other maintenance staff as needed as cleanable
space and the number of students increases.
Brief Rationale: to keep up with continuing growth
Desired outcomes: maintenance and improvement of service levels
College Strategy supported by this planning agenda: S1, T1, O3
Planning Agenda Item 5:
Brief Description: Improve assessment of SAOs using customer surveys.
Brief Rationale: to collect better information about performance and program quality
Desired outcomes: enhanced program quality
College Strategy supported by this planning agenda: O1, O2, O3
Planning Agenda Item 6:
Brief Description: Provide multi-media and other instructional tools in existing
classrooms
Brief Rationale: to maximize the instructional tools available to faculty.
Desired outcomes: enhanced student success and teaching and learning effectiveness
College Strategy supported by this planning agenda: S1, T1, O1, O2, O3
Planning Agenda Item 7:
Brief Description: Add weekend custodial/maintenance staff to provide services for
weekend classes.
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda: O3
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Spring 2009
Planning Agenda Item 8:
Brief Description: Continue to look for ways to streamline paper procedures to reduce
the use of NCR forms and typewriters and to automate the electronic submission and
approval process for electronic forms.
Brief Rationale: improved efficiency, decreased cost, and improved productivity
Desired outcomes: enhanced resource utilization and reduced utilization of paper
College Strategy supported by this planning agenda: O1, O2, O3
Planning Agenda Item 9:
Brief Description: Educate faculty and staff about the proper procedures
Brief Rationale:
Desired Outcomes:
College Strategy supported by this planning agenda: O1, O2, O3
Planning Agenda Item 10:
Brief Description: Purchase radios for staff.
Brief Rationale: to enhance productivity
Desired outcomes: to improve efficiency and service quality
College Strategy supported by this planning agenda: O2
Planning Agenda Item 11:
Brief Description: Increase supply, temporary staff and equipment budgets.
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda:
Planning Agenda Item 12:
Brief Description: Purchase or identify existing space in central location to use for
storage of furniture.
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Spring 2009
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda:
Planning Agenda Item 13:
Brief Description: Purchase scaffolding and/or high lift or scissor lift.
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda:
Planning Agenda Item 14:
Brief Description: Purchase mats to walk off dirt and water when entering a building.
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda:
Planning Agenda Item 15:
Brief Description: Replace old, worn furniture in classrooms.
.
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda:
Planning Agenda Item 16:
Brief Description: Add outdoor furniture throughout campus
Brief Rationale:
Desired outcomes:
College Strategy supported by this planning agenda: S3
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Spring 2009
IIB.
Long Term or Broader planning agendas: Please identify any long-term planning agenda items
or any unit/college-wide planning agenda items that have arisen. Identify the college strategy
supported by these planning agenda items (see page 4 of
http://www.crc.losrios.edu/Documents/planning/StrategicPlan_Overview.pdf )
1. Add facilities to address campus and community needs. (A3, C2)
2. Design and equip new and remodeled facilities with furniture and equipment that enable
them to be used for a wide range of lecture and lab classes so they can be effectively
utilized to meet student demands in an effective teaching and learning environment. (S1,
T1, A1, A3)
SECTION III. RESOURCE NEEDS
In the previous section, planning agenda items were identified. In this section, the curriculum changes
and resource requirements needed to implement those planning agenda items will be enumerated. This
information will be used for the College’s planning and budget allocation processes.
IIIA. Instructional Programs ONLY! Summarize the changes in curriculum needed to implement the
planning agenda items. The curriculum table will be used to update the College’s Educational
Master Plan.
Not applicable
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Spring 2009
IIIB. Please complete a resource requirements table for the planning agenda items listed in Section IIA
above and indicate the priority and the approximate cost for each item. This information will be
used to produce the unit plans, which will inform the College’s planning and budget allocation
processes.
Item #
11
11
Type (e.g.,
supplies)
Classified
staff
Equipment
Temp
Classified
Equipment
Temp
classified
Supplies
Equipment
13
14
15
Equipment
Supplies
Equipment
16
Equipment
4
6
7
10
11
Est’d
Cost
n/a
Priority (Aurgent, B, C)
B
$10,000
$5,000
B
B
20 radios
1 day/week
$5,000
$5,000
A
B
Misc COLA & Growth increases
Vacuums, other custodial
equipment
Scaffolding for maintenance work
Walk-off mats
Replacement furniture for
classrooms
Add new outdoor furniture
$10,000
$10,000
A
A
$5,000
$6,000
$150,000
B
A
A
$15,000
B
Description
1 fte for Science bldg, 1 fte for
Winn Ctr
Multi-media system, with cabinet
1 temp custodian on Saturday
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