SCDL – Organisational Development PGDBA (HR) IV Semester
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SCDL – Organisational Development PGDBA (HR) IV Semester Disclaimer This document contains a collection of online assignment questions intended solely for the use of the SCDL students. If you are not the intended recipient, please delete the document. This document may contain viruses. I have taken every reasonable precaution to minimize this risk, but not liable for any damage you may sustain as a result of any virus in this document. You should carry out your own virus checks. Please note that this document is susceptible to change and I shall not be liable for any improper, untimely or incomplete transmission. I have taken every reasonable precaution to make sure that the questions from other subjects do not creep in. If this happens without my knowledge, please ignore it and bring it to my notice so that I can rectify it at the earliest. I do not guarantee the occurrence of these questions in your FINAL EXAMINATIONS. Thank you for all the support. -- Santosh. K ****************************************************************************************************************************************************** Multiple Choice Single Answer Question OD process is cyclical and ends, when :Correct Answer Desired development result is obtained Select The Blank Question The dysfunctional energy spent in inappropriate competition ________ ineffective organization. Correct Answer Results in Multiple Choice Single Answer Question As a result of OD intervention, the result obtained is a :Correct Answer Win-win situation Multiple Choice Single Answer Question The Role Negotiation Technique for group intervention was developed by :Correct Answer Roger Harrison Multiple Choice Single Answer Question The initial interest of the managers for the Organisational Development efforts is introduced, through, personal attendance at:Correct Answer T Group laboratory Select The Blank Question Once the ________ is planned, it is implemented. Correct Answer Intervention True/False Question Problem solving teams are formed to clearly investigate the existing problem. Correct Answer True Multiple Choice Single Answer Collected by Santosh. K Page 1 of 28 SCDL – Organisational Development Question OD can also be called as a process :Correct Answer For teaching people how to solve the problem PGDBA (HR) IV Semester Multiple Choice Multiple Answer Question Some of the major benefits of the OD interventions are :Correct Answer Improved job satisfaction , Improved productivity , Improved team work Select The Blank Question Hiring external consultants for short term may be ________. Correct Answer More economical Multiple Choice Multiple Answer Question Some of the indications of requirement of organisational development efforts are :Correct Answer Reduced customer satisfaction , Lack of co-operation between people , Rapidly increasing costs True/False Question OD interventions need not be action oriented. Correct Answer False Select The Blank Question Concern for people refers to ________ concern of others. Correct Answer Consideration of social and interpersonal Select The Blank Question OD process is based on ________ which begins with a known problem. Correct Answer Action research model Multiple Choice Multiple Answer Question Organizational Development interventions to reduce group conflicts are critical because :Correct Answer It has impact on team functioning , It has impact on organizational functioning , It has impact on satisfaction levels of the individuals working in the organization Multiple Choice Single Answer Question Quality Circles to be successful, essentially need, Correct Answer Involvement of the management support Multiple Choice Multiple Answer Question The objectives of Organizational Development intervention to resolve the group conflict are :Correct Answer To improve communication and interaction within the groups , To reduce dysfunctional competition , To increase awareness to necessity of interdependence of action within the groups Multiple Choice Multiple Answer Question Most of the Organizational Development activities are based on a basic model, i.e.:- Collected by Santosh. K Page 2 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Correct Answer Data based , Problem solving , Scientific method of enquiry Multiple Choice Multiple Answer Question In order to use organizational development as critical management tool, the managers should :Correct Answer Know what OD is , Use OD as the prescription for managing change , Know how to use various methods of OD. Multiple Choice Single Answer Question People in the organisation should be treated as, Correct Answer Important resource Multiple Choice Multiple Answer Question The total quality management includes:Correct Answer Improved product quality , Improvement in peoples approach , Improved process quality Multiple Choice Single Answer Question During the course of the Organisational Development projects, the internal OD specialists should :Correct Answer Become increasingly professionalized and be responsible for their own development True/False Question Organizational development efforts can be time consuming, expensive and may have delayed pay off periods. Correct Answer True Multiple Choice Multiple Answer Question Various types of tactics used by managers to accomplish their goals, are known as :Correct Answer Use of social networks , Playing it straight , Going around the formal system True/False Question Interventions are participatory efforts to cultural change. Correct Answer True Multiple Choice Multiple Answer Question Some of the changes in the performance due to OD, were seen in the areas of :Correct Answer Improved quality level of the products , Improved quality level of the services , Increase in profit levels True/False Question The aspect of reward, deals with the incentives organization provides to it's employees and how they feel about it. Correct Answer True Multiple Choice Single Answer Collected by Santosh. K Page 3 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question OD intervention seminars being conducted in the organizations help to :Correct Answer Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees. True/False Question Many organizations have realized that hiring an OD consultant to lead a change effort is more complex than hiring a lawyer. Correct Answer True Multiple Choice Single Answer Question Although each organization has it's own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction :Correct Answer Survey feed back tool Multiple Choice Multiple Answer Question Some of the assumptions in the Force Field analysis are :Correct Answer The present state is a quasi-stationary resulting in field of opposing forces , The desired future state of affair can be achieved through constant efforts , There are two types of forces which act on this point at any time Select The Blank Question One of the major obstacle to ________ is the amount of dysfunctional energy spent in inappropriate competition. Correct Answer Effective organisation Match The Following Question Correct Answer OD practitioner should Learn as much as possible about the behavior of power holders Cultivating and nurturing relationship with key power figures Will ensure timely information and a source of support Interview is a process of Two way communication During and after the OD intervention The data is collected again to determine the effectiveness of the intervention Select The Blank Question OD ________ believes that, work teams are the building blocks of the organization. Correct Answer Fundamentally True/False Collected by Santosh. K Page 4 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question From an OD perspective, helping managers to move to 9,9 management style represent critical component of organizational change process. Correct Answer True Select The Blank Question The relevant communication ________ so it will be necessary to provide training. Correct Answer Skills must be acquired True/False Question An OD consultant need not protect the confidentiality of the information so gathered by him during the course of the work. Correct Answer False Multiple Choice Multiple Answer Question The total Quality Improvement model's phases include :Correct Answer Planning , Education , Implementation True/False Question Rewards need to be only financials terms. Correct Answer False Match The Following Question Correct Answer Intervention to be successful , Should have a well throughout intervention strategy OD intervention systems are based on Specified goals of the client system The main aim of education is to, Upgrade knowledge, beliefs and skills Each intervention may have It's own dynamics Select The Blank Question OD is a ________ in an organizational context. Correct Answer Planned change Select The Blank Question In all cases of success the group effort must be ________. Correct Answer Rewarded Multiple Choice Single Answer Question Cultural intervention concentrates on :Correct Answer Traditions, precedents, and practices which form the fabric of the organization's culture Collected by Santosh. K Page 5 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Multiple Choice Multiple Answer Question The various levels at which the OD Diagnosis could be undertaken, are :Correct Answer Group analysis that examines data on group level , Organization wide analysis , Individual wise analysis of data True/False Question Systems theory is the second foundation of OD Correct Answer True Multiple Choice Multiple Answer Question The data collection on organisation is undertaken by the Consultant, by way of :Correct Answer Interviews , Questionnaires , Personal observations Multiple Choice Single Answer Question Multiple Choice Single Response Correct Answer The statement is false and invalid. True/False Question There exist some organizational stressors which relate to its structure and climate. Correct Answer True Multiple Choice Multiple Answer Question Which are the main personal stressors stated by Yoga? Correct Answer State of helplessness , Jealously , Temptations Multiple Choice Multiple Answer Question The results of bank wiring room study done under the Hawthorne experiments were: Correct Answer Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members True/False Question Norms are often more liberally defined. Correct Answer False True/False Question Rest provides the opportunity to recover from fatigue. Correct Answer True Multiple Choice Multiple Answer Question Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication? Correct Answer Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy Multiple Choice Single Answer Question In Custodial organization model, managerial orientation is: Collected by Santosh. K Page 6 of 28 SCDL – Organisational Development Correct Answer Money PGDBA (HR) IV Semester Select The Blank Question Herzberg's two factory model is useful as an explanation for job ________. Correct Answer Satisfaction Select The Blank Question ________has stated twelve key casual factors that shape a company's culture. Correct Answer David Drennan Multiple Choice Single Answer Question Multiple Choice Single Response Correct Answer Free Rein Multiple Choice Single Answer Question Multiple Choice Single Response Correct Answer Leader True/False Question Research activity emphasizes least collaboration and team work among workers. Correct Answer False True/False Question Morale represents the integration of an individual with the team and ignores the organization itself. Correct Answer False Select The Blank Question Differences in cultural contexts may pose a hurdle to ________ communication in organizations. Correct Answer Interpersonal Multiple Choice Single Answer Question Intermittent bright flashes of light affectCorrect Answer productivity Multiple Choice Multiple Answer Question To change organizational culture successfully we need to: Correct Answer Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process Multiple Choice Single Answer Question With regard to the 'Nature of Organizations' the key assumption is: Correct Answer The social systems are formed on the basis of mutual interests. Multiple Choice Single Answer Question Autocratic organization model depends on: Collected by Santosh. K Page 7 of 28 SCDL – Organisational Development Correct Answer Power PGDBA (HR) IV Semester Multiple Choice Single Answer Question In Bank wiring room studies were carried out by: Correct Answer an observer and an interviewer Match The Following Question Correct Answer Noise is a distracter Repetitive task is a cause of boredom Peak output is a result of efficiency Soft music increases productivity Multiple Choice Single Answer Question Fundamental concepts of Organizational Behaviour revolve around: Correct Answer The nature of human beings Select The Blank Question A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________. Correct Answer Interrupter True/False Question Research has found that all communication channels are equal in their capacity to convey information. Correct Answer False Multiple Choice Multiple Answer Question The four different models of organizational behaviour denote: Correct Answer The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike Multiple Choice Multiple Answer Question State the needs as stated by Abraham Maslow in his theory. Correct Answer Domination , Gratification , Activation Select The Blank Question Organizational________is the systematic process by which an organization brings a new employee into its culture. Correct Answer socialization Collected by Santosh. K Page 8 of 28 SCDL – Organisational Development Multiple Choice Multiple Answer Question The different types of fatigue are Correct Answer mental , physical , psychological PGDBA (HR) IV Semester Multiple Choice Single Answer Question An important factor in implementing rest pauses lies in itsCorrect Answer placement Multiple Choice Multiple Answer Question State the various functions of communication. Correct Answer Control , Motivation , Information Multiple Choice Multiple Answer Question The Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand: Correct Answer The human factor , Employee attitudes , The workers social situations True/False Question Organisations are defined as group of people, who come together to achieve uncommon objectives. Correct Answer False Match The Following Question Correct Answer Your Answer Kurt Lewin Father of group dynamics Katz and Kahn Advocated varied meanings of leadership Keith Davis Defined leadership as human factor that binds people together Ronald Lippitt and Ralph K. Series of pioneering leadership studies Multiple Choice Multiple Answer Question Characteristics of entrepreneurial culture are Correct Answer Taking risks , Dynamism , Creativity True/False Question External adaptation and survival has to do with the establishment and maintenance of effective working relationships among the members of the organization. Correct Answer False True/False Question Every success has its roots in stress. Correct Answer True Collected by Santosh. K Page 9 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester True/False Question Productivity can be high inspite of morale being low because of the rigid management control system. Correct Answer True Multiple Choice Single Answer Question In the "non-directive" interviewing method the interviewer is supposed to Correct Answer Take a role of confidant Select The Blank Question The stress which refers to a state of happiness is known as ________. Correct Answer Eustress Multiple Choice Single Answer Question According to the equity theory, how do you define the point when equity occurs? Correct Answer Person's outcomes = Other's outcomes Select The Blank Question The scuffle in the organization for achieving the organizational status ant the power, is the essence of the ________ needs. Correct Answer Esteem Multiple Choice Multiple Answer Question Select the organizational stressors which are intrinsic to the job. Correct Answer Boredom , Time pressures and deadlines , Exorbitant work demands Select The Blank Question The leader who fails to guide, motivate and develop his subordinates is said to be practicing ________ leadership style. Correct Answer Free Rein Multiple Choice Multiple Answer Question The models of Organizational Behaviour are: Correct Answer Autocratic , Custodial , Supportive Select The Blank Question The ________ teams are concerned with rotating tasks and assignments amongst its members. Correct Answer Self-managed Select The Blank Question The most superficial level of organizational culture consists of________. Correct Answer symbols Select The Blank Question At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members. Collected by Santosh. K Page 10 of 28 SCDL – Organisational Development Correct Answer Norming PGDBA (HR) IV Semester True/False Question Consulting firms handle variety of issues and clients, making external consultants unavailable on a daily basis to organizational problems. Correct Answer True Multiple Choice Single Answer Question The total Quality improvement model provides an approach, for organizational change, and involves :Correct Answer Four major phases True/False Question Organisational development efforts can be time consuming, expensive and may have delayed pay off periods. Correct Answer True Match The Following Question Correct Answer Organisational development is a powerful set of Concepts and techniques to improve organisational effectiveness Organisations have the need to have Hierarchies of authorities and accountabilities Quality circles provide an effective forum For promoting the process of self development Manpower management is the most crucial job Because managing people is the heart and essence of being a manager Multiple Choice Single Answer Question While describing the individual roles, the " role " is called as :Correct Answer Focal Role Multiple Choice Single Answer Question Very often the performance of the individual in the group is affected due to :Correct Answer Due to lack of clarity of the roles and what it demands from the role incumbents Select The Blank Question The ________ theory has been emphasized in OD. Correct Answer Open system Multiple Choice Single Answer Collected by Santosh. K Page 11 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question The name of the Japanese professor from Tokyo University, who added the notion of small groups formed to address the problems in their work areas, is :Correct Answer Kaoru Ishikawa Select The Blank Question Diagnostic activities mainly are for________. Correct Answer Finding the facts of the case Select The Blank Question Management should ________ at the right depth. Correct Answer Intervene True/False Question Change agents need not have any special skills to deal with human aspects. Correct Answer False True/False Question Most people always take criticism well in a constructive way. Correct Answer False Multiple Choice Single Answer Question An important aspect of selecting a change agent is :Correct Answer A person who has skills to address human aspects Multiple Choice Single Answer Question Socio- metric approach in OD intervention focus on :Correct Answer Interrelationship between groups Select The Blank Question Always try and reduce ________ upon consultant. Correct Answer Dependency True/False Question As a consequence to the OD Seminar, it is useful to devote time for follow up actions to be taken as part of the seminar. Correct Answer True Multiple Choice Multiple Answer Question The essence of large scale systems change programme is :Correct Answer To stage event in front of large number of members of the organisation , Majority of the participants, understand the situation , Majority of participants agree on the nature of actions to be taken and the net desired results to be achieved Multiple Choice Single Answer Question For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet :- Collected by Santosh. K Page 12 of 28 SCDL – Organisational Development Correct Answer Nine Members PGDBA (HR) IV Semester Multiple Choice Multiple Answer Question The organizational level analysis could include information on :Correct Answer Organizational structure , Existing of major systems in the organization , Distribution of resources within the organization True/False Question The structure addresses as to how the organization assigns the tasks to the workers. Correct Answer True Multiple Choice Multiple Answer Question During any discussion within the group, it :Correct Answer Continues with any unfructutious discussion also for the sake of group cohesiveness , Every one in the group participates, as long as it pertains to the purpose of the group , If the discussion gets off track , some one helps it to bring it back on track Multiple Choice Single Answer Question The concept that, managers generally use three types of tactics to accomplish their goals, was put forward by :Correct Answer Schein Select The Blank Question In an organization there should be a ________ to be taken on business decisions. Correct Answer Team approach True/False Question It is necessary to take up cross-functional and cross-departmental issues during OD sessions, so as to resolve all issues. Correct Answer True True/False Question A number of techniques and exercises can be made use of to facilitate team performance. Correct Answer True Multiple Choice Multiple Answer Question In an organisation, when it was perceived that the survival of the organisation is threatened, and the success of OD was doubted as :Correct Answer There were many layers of hierarchies , The management was authoritarian , There was inflexible bureaucracy Select The Blank Question At the heart of OD lies, ________ with an intact work team. Correct Answer Team building and intervention Multiple Choice Multiple Answer Collected by Santosh. K Page 13 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question Various types of behaviors observed under, responsibility charting are :Correct Answer Responsibility , Support , Inform Multiple Choice Multiple Answer Question When the strategies to change the use of HR resources, has to be done, it may involve :Correct Answer Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices Match The Following Question Correct Answer Hiring external consultants, For short term may be more economical The diagnosis process examines the extent To which the work environment is amenable Change agents could be Consultants hired by the organizations Whenever a person is a part of group, He is likely to develop friendships and rivalries Multiple Choice Single Answer Question The approach generally that should be taken by the Organisational development team is :Correct Answer People as the resources Multiple Choice Multiple Answer Question In the past, some of the OD interventions have benefited supervisors, and managers in the area of :Correct Answer Improved listening skills , Improvement in ability to handle conflicts , Increased ability to accept changes Match The Following Question Correct Answer The change agents are required to play Many roles There are many Definitions and connotations associated with TQM An OD practitioner can In the follow-up process, one must, Integrate research with theory and practice Use information to correct negative steps Multiple Choice Multiple Answer Question The organization-wide interventions often require managers to reconsider, how they can achieve, various issues like :- Collected by Santosh. K Page 14 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Correct Answer Basic objectives , Conduct of basic functions , Stream line procedures Multiple Choice Single Answer Question OD interventions help in :Correct Answer Increases ability as collaborative problem solving increase positive face of power in the organization Select The Blank Question The ________ should be seen as being important to other people's lives. Correct Answer Outcome of the task Select The Blank Question Much of the work that gets done in ________ is not because of the individual alone. Correct Answer An organization True/False Question For recognizing the group efforts, rewards are not necessary. Correct Answer False Multiple Choice Single Answer Question In the course of study of OD projects, the consultant, looks for :Correct Answer Causality- a casual relationship between inputs/ processes and out puts Multiple Choice Multiple Answer Question For changing the strategies for more effective use of HR resources, it may involve :Correct Answer Training employees to cope with changed strategies , Develop new competencies , Improved performance evaluating practices Select The Blank Question Marvin's Six Box Model, was ________ from his experience in consulting in different organizations. Correct Answer Developed Multiple Choice Multiple Answer Question Demonstrated competence is the most important source of :Correct Answer Power , Acceptability , Ability to gain organizational support Multiple Choice Multiple Answer Question The OD consultant can build trust and commitment by way of :Correct Answer By announcing confidentiality of the responses , Bringing openness amongst the members , By inculcating candour amongst the members and the consultant Multiple Choice Multiple Answer Question In the Appreciation and Concerns Exercises, the Facilitator may make suggestions along with allotment of assignments, such as :- Collected by Santosh. K Page 15 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Correct Answer Each individual be the judge of what concerns he wants to raise at any time , Each individual to decide on the effect on relationship due to the concerns raised , Each person to decide about the contribution he could make in improving Multiple Choice Single Answer Question MBO in short stand for :Correct Answer Management by objectives Select The Blank Question For bringing in any change ________ in this efforts. Correct Answer Teams play a vital role True/False Question Socio Technical system is not participative and does not involve all the stake holders of the organisation. Correct Answer False Multiple Choice Single Answer Question The number of different management approaches for changing entire system are thought to be :Correct Answer Five in numbers Multiple Choice Single Answer Question The primary advantage of OD is :Correct Answer It tries to deal with change in a whole organization True/False Question Systems theory is the second foundation of Organizational Development. Correct Answer True Multiple Choice Multiple Answer Question The team building interventions are directed towards main areas of :Correct Answer Diagnosis , Team and organizational processes , Team Relationships Select The Blank Question The basic objective of an effective QWL programme is ________ for the organisation. Correct Answer Improve working conditions Multiple Choice Single Answer Question OD was founded on the belief that using behavioral science methods to increase collaborative problem solving would increase :Correct Answer Organizational effectiveness True/False Question Interpersonal skills are important while working in teams. Correct Answer True Collected by Santosh. K Page 16 of 28 SCDL – Organisational Development Match The Following Question PGDBA (HR) IV Semester Correct Answer In counseling it is better to stick to Give a feed back which does not evaluate individual behaviors OD intervention systems are based on Specified goals of the client system Grid Organizational development activities Are based on specific models, which consist of whole organization Coaching and Counseling activities are Are interventions where the consultant works with the members of the organization by directly interacting with them Multiple Choice Multiple Answer Question Some of the important Deming's principles of effective management are :Correct Answer Create consistency of purpose , Always try and adopt a new philosophy , Institute leadership True/False Question Total quality management is a process and not just a programme. Correct Answer True Multiple Choice Multiple Answer Question Internal consultants have a distinct advantage over others, in :Correct Answer Knowing organization's culture better than others , Knowing well the scale of technology being used in the organization , Understanding organizations' philosophy better than others Multiple Choice Single Answer Question The Grid OD system has been developed by psychologists :Correct Answer Robert blake and Jane Moulton Match The Following Question People have their own Correct Answer Independent perceptions, feelings and data The positional power within groups can Lock the opposing parties into an adversarial stance Discussions based on objective criteria Tend to reduce pressure and manipulating for dominance An intensive organizational development programme in the organisation, Collected by Santosh. K Page 17 of 28 SCDL – Organisational Development Can significantly improve the trust supportive environment PGDBA (HR) IV Semester True/False Question Total quality management is akin to total war. Correct Answer True Select The Blank Question Interviews can give way to ________ questions, for a detailed dialogue. Correct Answer Probing Multiple Choice Multiple Answer Question The refreezing stage of the model consists of :Correct Answer Helping the client to integrate the new point of view , Helping total personality and self concept , Developing significant relationship Select The Blank Question The organizational development is a ________ intended to change beliefs, attitude, and values of the organization. Correct Answer Complex educational strategy True/False Question Two important aspects of Organizational Development are organizational functioning and organizational change. Correct Answer True Multiple Choice Single Answer Question As a result of recent studies in OD, number of views are now being developed, One of the most important concept on which the OD is constructed is that, of Correct Answer A normative value for culture and change Select The Blank Question As with any ________, OD has limitations and problems. Correct Answer Complex programme Multiple Choice Multiple Answer Question Individual power base in the organization may consist of :Correct Answer Knowledge , Support from others , Personality of the individual Multiple Choice Single Answer Question Survey feed back system consists of cyclical process, there number being Correct Answer Four cyclical processes Multiple Choice Single Answer Question Organization-wide interventions generally are :Correct Answer Large scale change efforts which helps to increase effectiveness of the entire organization Collected by Santosh. K Page 18 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester True/False Question People need to be selected based on their own skills and the skills required to complete the job. Correct Answer True Multiple Choice Multiple Answer Question The various types and categories of " Power" are :Correct Answer Expert power , Reference power , Information power Select The Blank Question Self Managing ________ are powerful social intervention In a supportive organisation. Correct Answer Work teams Select The Blank Question As with any ________ OD has limitations and problems. Correct Answer Complex programme True/False Question It is necessary to take up cross- functional and cross- departmental issues during OD sessions, so as to resolve all issues. Correct Answer True Multiple Choice Single Answer Question " Transactional Factors" theory has been enunciated in the book - Organizational Development which is authored by :Correct Answer Warner Burke Multiple Choice Multiple Answer Question If there are disagreement amongst the group, they should resolve by way of :Correct Answer Disagreements are not suppressed by premature group action , The group seeks to resolve the disagreements rather than dominate the dissenter , The reasons for disagreements are carefully examined Multiple Choice Multiple Answer Question During a long seminar on the OD intervention, the general course of action on the first day would consist of, participants :Correct Answer Analyzing the environmental demands and trends , Becoming aware of organization's inadequate response to external demands , Identify areas where company performed well and poorly as well Multiple Choice Single Answer Question MBO programme generally consists of :Correct Answer Six Stages True/False Collected by Santosh. K Page 19 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question Generally, significant amount of time and energy is spent in competition, misunderstanding. Correct Answer True Multiple Choice Single Answer Question The organizational diagnosis means :Correct Answer To identify strengths, weaknesses problem areas, and find out discrepancies, between vision and desired future and current situations Multiple Choice Single Answer Question The team of authors, who called organizational development as, practical application of science of organization is :Correct Answer Porras and Robertson Select The Blank Question Mind your own business, which is to be ________ not content. Correct Answer Expert on process Multiple Choice Single Answer Question In the present context there are complex and challenging situations and problems facing the organizations. However, the simplest and profound solution to solve the same is to treat :Correct Answer People are the key Multiple Choice Single Answer Question It is proved, that, people can use, their capabilities and creativity if they are provided with :Correct Answer Adequate opportunities and suitable work climate Select The Blank Question Organizational Development ________ believes that, work teams are the building blocks of the organization. Correct Answer Fundamentally Multiple Choice Single Answer Question Reputation analysis is based on the idea, that :Correct Answer Powerful people are known to others Multiple Choice Multiple Answer Question While the group lays down Goals , they should be :Correct Answer Decided in clear and concise terms , The performance goals should be laid down in concise mile stones , The group should have continuous series of small wins, along the way to larger goals Multiple Choice Multiple Answer Question The unfreezing stage of the Changed process, consists of :Correct Answer Provision of psychological safety , Creation of guilt or anxiety , Disconfirmation or lack of confirmation Multiple Choice Multiple Answer Collected by Santosh. K Page 20 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Question Socio- Technical systems projects tend to feature :Correct Answer Formation of autonomous work groups , Grouping of core tasks , Training of group members in multiple skills Multiple Choice Single Answer Question The organizational development approach treats :Correct Answer People as the resources True/False Question Organizational development has no problems and limitations. Correct Answer False Multiple Choice Single Answer Question Theory Intervention mechanism consists of :Correct Answer Activities to study the behavioral science knowledge and theory are put to use to explain the present behavior and assumptions underlying behavior Multiple Choice Multiple Answer Question Some of the most important qualities of successful change agents are :Correct Answer Interpersonal communication skills , Ability to support others , Power of empathy Select The Blank Question External consultants________ spend all their time with one organization. Correct Answer Rarely Multiple Choice Single Answer Question The Force Field Analysis is used for :Correct Answer To understand problematic situation and plan corrective action Select The Blank Question The organisational development can ________ of stable and temporary systems. Correct Answer Optimise the effectiveness Select The Blank Question During and after the ________ of intervention, the data is gathered. Correct Answer Implementation Multiple Choice Single Answer Question Today's managers first task is to :Correct Answer Retain good human asset, and utilize in a better way. Match The Following Question Correct Answer Interventions focus on, Real life organizational situations and problems Collected by Santosh. K Page 21 of 28 SCDL – Organisational Development The members of the team need to possess Decision making and technical skills in equal measure PGDBA (HR) IV Semester Diagnosis and understanding processes are Important for undertaking further consultation and improvements of processes Fact finding activities are really, To find the truth and fact in the happenings Select The Blank Question An appreciation of ________ as a determinant of individual work behavior is central to OD. Correct Answer Importance of work team Multiple Choice Single Answer Question During the course of the Organizational Development projects, the internal OD specialists should :Correct Answer Become increasingly professionalized and be responsible for their own development Select The Blank Question Able people must ________ on the basis of relevant skills. Correct Answer Be selected Select The Blank Question Team takes into account, peoples,________ and respect. Correct Answer Social entity and status Multiple Choice Single Answer Question A known OD conceptualize, has identified prime responsibilities of OD, consultant. The initiator's name is :Correct Answer Argyris Multiple Choice Multiple Answer Question While planning and implementing OD, certain basic things need to be considered, these are :Correct Answer It should fit into overall game plan , Effective structuring of activities to promote learning and change , Choosing and sequencing various activities. True/False Question Organizational transformational activities need not focus on large scale systematic change which fundamentally change the nature of organization Correct Answer False Select The Blank Question The organizational development is the process of________ how to solve the problems. Correct Answer Teaching people Multiple Choice Single Answer Question Quality Circle is basically an idea based on :- Collected by Santosh. K Page 22 of 28 SCDL – Organisational Development Correct Answer Japanese Synthesis of American Idea PGDBA (HR) IV Semester Select The Blank Question Change agents are ________ for implementing change in the organization. Correct Answer People with responsibility True/False Question Every system does not have boundary that separates it from the environment. Correct Answer False Match The Following Question Correct Answer For developing interpersonal relationship, Develop mutually trusting relationship with others Change agents are Principal actors in any change efforts People should know , how, data from different parts Of the system impact each other An effective OD practitioner can, Watch for deeper issues as data is gathered Multiple Choice Single Answer Question A general principle to avoid becoming involved in any political struggle in the organization is, to :Correct Answer Mind your own business Select The Blank Question Generally peoples' ________ is not utilized properly to get the best. Correct Answer Skills and knowledge Multiple Choice Multiple Answer Question Some of the major benefits of the Organizational Development interventions are :Correct Answer Improved job satisfaction , Improved productivity , Improved team work Select The Blank Question People are ________, and think and act, so there is no single rule to manage them. Correct Answer Found to always responsive Multiple Choice Multiple Answer Question In Responsibility Charting, some of the useful guidelines for intervention to be followed are :Correct Answer Assign responsibility to one person , Avoid having too many people having Approval- Veto function , If one person has approval- veto involvement on most decisions, that person could become a bottle neck for getting things done Collected by Santosh. K Page 23 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Multiple Choice Single Answer Question The probability of success of an external or internal consultant in OD intervention depends on :Correct Answer His/her accurate assessment of his/her own power True/False Question When the influential individuals are opposed to the change efforts, the work of the consultant gets complicated. Correct Answer True Multiple Choice Multiple Answer Question The major characteristics of teams are:Correct Answer There is clear unity of purpose , The group is self conscious about it's own operations , The group has set for it self clear and demanding goals to achieve Multiple Choice Single Answer Question The Role Analysis Technique model is designed to clarify :Correct Answer Role expectations and obligations of team members to improve team effectiveness Multiple Choice Single Answer Question The primary advantage of Organizational Development is :Correct Answer It tries to deal with change in a whole organization Multiple Choice Multiple Answer Question The role of OD practitioner and that of consultant is that of :Correct Answer Facilitator , Catalyst , Problem solver Multiple Choice Multiple Answer Question When a consultant was called upon, for OD intervention, he proceeded with various steps, as, to :Correct Answer Discuss issues with the management , Enlist the problems being faced by the organisation , Develop a proposed programme of action Select The Blank Question It is noted, that, ________ accrues to those who control resources. Correct Answer Power Multiple Choice Multiple Answer Question In the visioning exercises, following things are necessary :Correct Answer An active group members , Group members from one or more departments , People who have macro picture of the organization about vision of the organization True/False Question The organizational development efforts should involve total system. Correct Answer True Collected by Santosh. K Page 24 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester Multiple Choice Multiple Answer Question In the Interdependency Interview, in order to get valid answers, the main questions to be asked, relate to :Correct Answer What are the most important interdependencies between two jobs/ units/ departments , What are the smoothnesses observed as at present during two jobs, , What are the present or potential snags between these jobs, or departments True/False Question The OD programme is not necessarily based on action research model. Correct Answer False Multiple Choice Single Answer Question The major advantage of Role Analysis Technique intervention is :Correct Answer It is non-threatening with high pay-offs Multiple Choice Single Answer Question OD relies heavily on :Correct Answer Action research model with participation by all Select The Blank Question Effectiveness is judged by whether ________ with its efforts. Correct Answer The teams felt satisfied True/False Question The organizational development need not help to increase organizational effectiveness and it's health. Correct Answer False Select The Blank Question In an informal group the ________ is informal. Correct Answer Atmosphere Multiple Choice Single Answer Question The number of major guidelines laid down for Responsibility tasking interventions are :Correct Answer Five in number Match The Following Question Correct Answer It is only the people in the organisation who could, Offer strategic advantage to the organization Quality Circles provide effective opportunity for Challenge and recognition of individual talents Collected by Santosh. K Page 25 of 28 SCDL – Organisational Development Out of the many essential elements of QWL, Job security has become the most discussed issue in the recent years PGDBA (HR) IV Semester In good organisations people are generally given opportunity, To be recognized by their colleagues, supervisors, and subordinates Multiple Choice Single Answer Question Rewards deal with :Correct Answer Indicates incentive the organisation provides to people who perform True/False Question Total Quality Management focuses on trying to meet or exceed customer satisfaction. Correct Answer True True/False Question Internal change agents are people within the organization. Correct Answer True Multiple Choice Single Answer Question Organizational Development intervention seminars being conducted in the organizations help to :Correct Answer Improves the awareness of the managers on the steps to be taken to improve overall efficiency, productivity and morale of the employees. Match The Following Question Correct Answer TQM is a widely discussed and adopted approach for Focusing on trying to meet and exceed customer satisfaction Your Answer There are many Definitions and connotations associated with TQM Work teams represent , Fixed part of the organization MBO is widely used approach for, Enhancing organizational effectiveness True/False Question One of the most important assumption of Grid OD is that, 5,5 management style is the most effective approach for all managers in all the organization. Correct Answer False Multiple Choice Single Answer Question A principle and primary work in the area of TQM is laid by, a scientist :Correct Answer W Edwards Deming Select The Blank Collected by Santosh. K Page 26 of 28 SCDL – Organisational Development Question Defensiveness is another ________ to a climate of trust. Correct Answer Barrier Your Answer Barrier PGDBA (HR) IV Semester True/False Question OD professionals need to hold humanistic values to be more effective. Correct Answer True Multiple Choice Single Answer Question The Transactional Factors, theory has been enunciated in the book called Organizational Development . The book is authored by :Correct Answer Warner Burke Multiple Choice Single Answer Question OD aids people in the organization to :Correct Answer Take advantage of evolving opportunities Multiple Choice Single Answer Question In order to maximize the effect of OD interventions :Correct Answer OD interventions already taken should be taken into account, which help to enhance the overall effectiveness. Questions to be answered: (Please reply back if you get answers for the following questions) True / False It is better to institutionalize the Problem solving workshops as an annual event to take up, on-going issues in the company single When a substantial conflict exists in the group, the most appropriate Group Intervention would be :a) Role Negotiation Technique b) The Appreciation and Concern Intervention Technique c) The Responsibility Charting Technique d) Force Field Analysis Match The Following 1. Teams which are trying to improve processes, consisting of various departments, 1. When parties to the issue refuse to come to some agreement 2. Work teams represent , 2. Fixed part of the organization 3. Different team exercises are used during, 3. Identifying the likely rifts in the team building measures 4. Negotiations end when, 4. When all parties in the issue are generally satisfied with the out come 5. Imparting training in team building process Collected by Santosh. K Page 27 of 28 SCDL – Organisational Development PGDBA (HR) IV Semester 6. In which each function should be equally represented Match The Following 1. Less has been written about 1. Influenced the theorization of planned transitional change 2. The widely acknowledged importance or participation, 2. In change management can be largely credited to the OD movement 3. Several schools and traditions have, 3. All existing forces need to be examined with equal importance 4. An outside change agent typically begins his work 4. Encompasses all human knowledge 5. In a change project with organizational diagnosis The feed back phase of the diagnosis Choose all that Apply. The various diagnostic approaches for assessing power, are :a) Straight method analysis b) Position analysis c) Reputation analysis d) Decision analysis The organisational development exercise in an entity results in --- competition between independent units. Lack to total High collaboration and low Increase in Sub- standard True / False The two person conflict model has been devised, by Fishe Uri. Select Answer from the List In the book, 'Getting to Yes' the Criteria intervention, insists, that ---- on standard. It becomes institutionalize It becomes as a process It should become the prime objective It should be based on some objective All good ---- strive to maintain objectivity in identifying organizational problems. People in the organization Change agents Senior management persons Union workers Collected by Santosh. K Page 28 of 28