LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Select The Blank
Question
Individual level where people are usually motivated to close the
gap between their current and desired ________.
Correct Answer Capabilities
Your Answer
Capabilities
Multiple Choice Single Answer
Question
During the 70's & 80's much work was done to produce models
to facilitate :Correct Answer Rational process
Your Answer
Rational process
Multiple Choice Single Answer
Question
The following is included in QWL practices :Correct Answer Employment guarantees
Your Answer
Employment guarantees
Multiple Choice Single Answer
Question
Which systems need to complement each other for the success
of knowledge management?
Correct Answer IT & HR systems
Your Answer
IT & HR systems
Select The Blank
Question
People are ________ and developed to do jobs defined by the
organization's formal structure.
Correct Answer Recruited
Your Answer
Recruited
Select The Blank
Question
Strategy as an emerging process of ________.
Correct Answer Action
Your Answer
Action
Match The Following
Question
Correct Answer
Your Answer
Cost of external failure
The cost arising outside
the organisation due to
failure to achieve the
quality specified after the
transfer of ownership to
the customer
The cost arising outside
the organisation due to
failure to achieve the
quality specified after the
transfer of ownership to the
customer
Cost of prevention
The cost of an action to
The cost of an action to
prevent or reduce defects prevent or reduce defects
and failures
and failures
Cost of appraisal
The cost of assessing the The cost of assessing the
quality achieved
quality achieved
Cost of internal failure
The costs arising within
the organisation due to
failure to achieve the
quality specified before
the transfer of ownership
to the customer
The costs arising within the
organisation due to failure
to achieve the quality
specified before the
transfer of ownership to the
customer
Multiple Choice Single Answer
Question
Development strategy should be guided by a :Correct Answer Vision & Set of values
Your Answer
Vision & Policies
True/False
Question
In practice, the right balance between individuals & team has
never proved to be elusive.
Correct Answer False
Your Answer
True
Multiple Choice Single Answer
Question
Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results
Your Answer
Long-term Results
Multiple Choice Single Answer
Question
The word Strategy is derived from which sphere ?
Correct Answer Military sphere
Your Answer
Military sphere
Multiple Choice Multiple Answer
Question
The QWL program provides a framework for co-ordinating what
in order to produce improvements in QWL outcomes?
Correct Answer The introduction , Maintenance , Improvement
Your Answer
The introduction , Improvement , Implementation
Multiple Choice Multiple Answer
Question
During mergers, effective HR integration is carried out on the
following :Correct Answer Remuneration , Benefits , Terms and conditions
Your Answer
Remuneration , Benefits , Terms and conditions
Multiple Choice Multiple Answer
Question
Organizations are battle field in which workers and managers vie
for the :Correct Answer Scarce resources of power , Income , Opportunity
Your Answer
Income , Opportunity , Career
Multiple Choice Multiple Answer
Question
Problem of integration are :Correct Answer Diversity of strategic processes, level & styles , Evolutionary
nature of business strategy , Absence of written business
strategies
Your Answer
Diversity of strategic processes, level & styles , Evolutionary
nature of business strategy , Absence of written business
strategies
True/False
Question
It is one thing to measure an activity, another to assess how
good it is !
Correct Answer True
Your Answer
True
Multiple Choice Single Answer
Question
Part of the problem is that the dominant means of measuring
and assessing organizational success are quantitative and :Correct Answer Financial
Your Answer
Qualitative
Multiple Choice Multiple Answer
Question
What should not be underestimated in the pre merger phase?
Correct Answer Company brand , Employee's loyalty to their colleagues , Ways
of working
Your Answer
Employee's loyalty to their colleagues , Ways of working ,
Understanding the cultural differences
Multiple Choice Multiple Answer
Question
Types of contribution are :Correct Answer Exceptional teamwork , Excellence in normal key tasks , High
achievement in a special project
Your Answer
Exceptional teamwork , Excellence in normal key tasks , Attitude
to quality
Multiple Choice Multiple Answer
Question
Primary sources of data are :Correct Answer Interviews with senior Management , Interviews and
questionnaires with line Management , In-depth questionnaires
from human resource staff
Your Answer
Interviews with senior Management , Interviews and
questionnaires with line Management , Collecting data
Multiple Choice Multiple Answer
Question
Mergers & alliances are an opportunity to develop :Correct Answer A new management style , A new culture , And manage plus
improve costs
Your Answer
A new management style , A new culture , Better customer
relationships
True/False
Question
Executives often need couching in the arts of leadership
especially during major change.
Correct Answer True
Your Answer
True
True/False
Question
Communication can help create buy - in to new ways of
operating.
Correct Answer True
Your Answer
True/False
Question
True
Many central HR teams in large organization have decreased in
size.
Correct Answer True
Your Answer
True
Select The Blank
Question
The team consists of experienced ________ who have both
internal consultancy and business experience.
Correct Answer OD practitioners
Your Answer
OD practitioners
Multiple Choice Multiple Answer
Question
IT sector employers are looking for :Correct Answer Specific skills , Experience , High market value
Your Answer
Specific skills , Experience , High market value
True/False
Question
Communications should be honest & should involve all
stakeholders.
Correct Answer True
Your Answer
True
True/False
Question
The belief among employers that union wages are higher than
non union wages is true.
Correct Answer True
Your Answer
True
Select The Blank
Question
The generalists should develop ________.
Correct Answer At least one area of expertise
Your Answer
Business skills
Match The Following
Question
Correct Answer
Your Answer
T&D executives
Full part in strategic
planning process
Full part in strategic
planning process
HR planning
Effective development of Effective development of
an organizational strategy an organizational strategy
Maximum strategy impact Job analyses for long-term Job analyses for long-term
objectives
objectives
Unisys
International on-line
service centre
International on-line
service centre
Multiple Choice Single Answer
Question
Which culture disempowers through restricting autonomy &
creativity & erects barriers to co-operation?
Correct Answer Role culture
Your Answer
Role culture
Multiple Choice Single Answer
Question
What is the effect of downsizing & retrenchment constitutes for
human resource manager?
Correct Answer New challenge
Your Answer
New challenge
Multiple Choice Multiple Answer
Question
Computerised personnel information have major benefits such
as :Correct Answer Producing better quality letters , Reducing the chance of errors ,
Reducing tedious clerical work
Your Answer
Reducing tedious clerical work , Producing better quality letters ,
Saving the filing work
True/False
Question
According to Hudson relationship more in terms of a divorce
from all that is familiar.
Correct Answer False
Your Answer
False
Select The Blank
Question
The questionnaire of Towers Perrin study asked respondents to
select and rank 5 items from a list of 17 ________ factors
affecting Human Resource Management.
Correct Answer Environmental
Your Answer
Environmental
True/False
Question
Business and HR issues influence each other, and in turn
influence corporate and business unit strategy.
Correct Answer True
Your Answer
True
Select The Blank
Question
Developing characteristics of people needed to run business in
________ .
Correct Answer Long term
Your Answer
Long term
Select The Blank
Question
In some companies there is a senior level ________ who can
ensure broad level attention for knowledge issues.
Correct Answer Knowledge sponsor
Your Answer
Knowledge sponsor
Select The Blank
Question
A Further key concept in TQ is that of the ________.
Correct Answer Internal customer
Your Answer
Internal customer
Multiple Choice Single Answer
Question
Whose role is most critical to minimize the potential for `winners
& losers'?
Correct Answer A skilled human resources professional
Your Answer
A skilled human resources professional
Multiple Choice Multiple Answer
Question
Typical actions that reduce the scope of activity of an
organization include :Correct Answer Cost cutting programs , Reduction of capacity , Divestitures
Your Answer
Cost cutting programs , Reduction of capacity
Multiple Choice Multiple Answer
Question
Formal communication should aim to :Correct Answer Informing the head hunter , Clarify , Provide direction
Your Answer
Informing the head hunter , Clarify , Provide direction
Select The Blank
Question
The process of eliminating jobs is frequently compared to
________.
Correct Answer Death and murder
Your Answer
Death and murder
Multiple Choice Single Answer
Question
Who argues that firm must see their roles as contributing to
society over the long term, rather than simply increasing
shareholder dividends in the short term?
Correct Answer Charles Handy
Your Answer
Dave Ulrich
Multiple Choice Single Answer
Question
Who confirm that to survive quality of product & service should
be an integral part of the strategic direction of an organisation?
Correct Answer Most chief executives
Your Answer
Most chief executives
True/False
Question
Management agenda was completed by a cross-sector
population of managers mainly based in the USA.
Correct Answer False
Your Answer
True
Select The Blank
Question
There are ________ for sharing & developing knowledge inside
the company.
Correct Answer Opportunities
Your Answer
Opportunities