1.
The inside address of the letter and the address on the envelope are different.
True
False
2.
A person tries to focus his time and energy on things that give him the maximum
a)
Returns
b)
Abilities
c)
Benefits
d)
Satisfaction
3.
In the
stage if the stressor does not go away , the body cannot
repair the damage and must remain alert
4.
normally consists of outward number and date of any
previous correspondence.
5.
As per Newman and Summer Communication is the Exchange of
a)
Facts
b)
Opinion
c)
Relation
d)
Emotions
6.
In order to realise new things one should
a)
7.
Be willing to do new things
b)
Look for ideas
c)
Be observant
d)
Wait for things to happen on their own
Objectives of the letter can be known by reading the
a)
Reference
b)
Subject
c)
Matter
d)
Body
8.
What is B2B?
a)
Activities conducted on this are higher than B2C by 15-20 times
b)
It is business to business
c)
It is E-commerce
d)
It is an internet domain
9.
Memorandums cannot be structured in email system.
True
False
10.
To complete work , one needs to start
a)
Early
b)
Late
c)
Forget it
d)
Midnight
11.
1. Chronological context
1. Time
2. Psychological noise
2. Egotism, hostility
3. Hurried interpretations
3. Un-teachable
4. Misunderstanding
4. Snap reactions
5. Unjust assumptions
6. physical disabilities
12.
Encoded ideas take the shape of
13.
During negotiation one needs to control
14.
The most visible part of face to face communication is
a)
Attitude
b)
Body language
c)
Handshake
d)
Movement of eyes
15.
Proposal is
a)
A presentation for consideration of something
b)
Appeals or bids for grants,donations etc
c)
Observation about something
d)
It contains technical details
16.
Stress becomes strain when it is
a)
17.
Avoidable
b)
Unavoidable
c)
Continuous
d)
Negative
The whole concept of achieving success begins with how you think
True
False
18.
Delegation is the special ability to recognise your own special abilities and
limitations
True
False
19.
Successful people realise the value of
a)
Management
b)
Time Management
c)
Employees
d)
Space
20.
Wisdom lies in
a)
Accepting your mistakes
b)
Apologise but do not demand from others
c)
Think over the actions performed
d)
Talk first and then listen
21.
1. Work hard
1. Alarm stage
2. Stop taking on more work
2. Exhaustion stage
3. Deeper coviction
3. Not at the cost of family or
health
4. Stronger the person
4. Body recognises the stressor and
prepares to fight
5. Resistance stage
6. To get rid of overload
22.
This is very important in the business world
a)
Nodding your head
b)
Handshake
c)
Eye contact
d)
Appearance
23.
All dreams have a
24.
The most effective way of communication
a)
Verbal
b)
Written
c)
Visual
d)
All of above
25.
If the eye contact is brief or we take our eyes off the person soon, it indicates
a)
Nervousness
b)
Confidence
c)
Embarrassment
d)
Intensity
26.
can prompt people to find a better way of doing things
27.
Written communication is a
a)
Direct Communication
b)
Non-Direct Communication
c)
Parallel communication
d)
None of above
28.
Goals help us to
29.
Fat , round and soft body type would be endomorph
True
False
30.
The manager has access to information and
31.
It can be used as legal record which may be used in the court of law
a)
Written communication
b)
Verbal communication
c)
Oral communication
d)
Options b and c
32.
Discussion is defined as
a)
An argument wherein you prove yourself to be right than the other party
b)
The interchange of ideas with a goal of finding the best solution to the problem
c)
This is positive and healthy
d)
It results in dissatisfaction between both the parties
33.
A head drawn too far backwards or stiffly held straight up indicates
a)
34.
Pride
b)
Politeness
c)
Modesty
d)
Haughtiness
A good company differs from another in terms of
quality.
35.
Ectomorph means
a)
Thin
b)
Youthful
c)
Tall
d)
Short
36.
Barrier for written communication can be
a)
Sound
b)
Physical disturbance
c)
Language
d)
All of above
37.
Success is achieved by men and women of caution.
True
False
38.
The trump card during negotiation should be brought out at
a)
The beginning
b)
In the middle of negotiation
c)
At the end
d)
At the crucial moment
39.
These are permanent records for business
a)
Letters
b)
Business letters
c)
Telephonic talks
d)
40.
Options a and c
It is the limited area on the web managed and paid for by an external advertiser or
company
a)
Macro site
b)
Micro site
c)
Web site
d)
Domain
41.
It is very useful in collecting dues from customers
a)
Reports
b)
House journals
c)
Business letters
d)
Agenda and minutes
43.
Advertising material is
a)
Leaflets
b)
House journals
c)
Brochures
d)
Pamphlets
44.
1. Written Communication
1. legal evidence
2. Business letter
2. Receivers address
3. Outward Number
3. Further reference
4. Inward address
4. Non- Direct communication
5. Head Address
45.
5. Senders Address
Health related worries are about
a)
0.4
b)
0.12
c)
0.1
d)
0.32
46.
Memo is
a)
It is an inter office communication
b)
It is a routine type of communication
c)
They are direct written messages
d)
It covers the vital bit of information
47.
There are two types of presentation
True
False
48.
This number can be used in further correspondence for ready reference.
a)
49.
Telephone no
b)
Pin code
c)
Outward
d)
Cell no.
There is an outcome in every negotiation
True
False
50.
When there is lack of perspective one should
a)
See things from a different point of view
b)
Look at the present with an eye towards future
c)
Study Geography
d)
Study other cultures
51.
This consists of the name and address of the person to whom the letter is being
sent.
a)
Head address
b)
Inside address
c)
Both of the above
d)
None of above
52.
We waste our time that we could spend productively due to
a)
Positive emotions
b)
Negative emotions
c)
Passive emotions
d)
Active emotions
53.
Snap reactions, Apathetic listener and Defensiveness are types of
a)
Mechanical barrier
b)
Psychological barrier
c)
Physical barrier
d)
Linguistic barrier
54.
Objectives of the letter can be known in one glance by reading the
a)
55.
Reference
b)
Subject
c)
Matter
d)
Body
be adopted
True
False
56.
57.
A
is a guiding principle for the decisions and actions of the group
A slide should only carry
information
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question
The inside address of the letter and the address on the envelope
are different.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
A person tries to focus his time and energy on things that give
him the maximum
Correct Answer Returns
Your Answer
Returns
Multiple Choice Single Answer
Question
Written communication is a
Correct Answer Non-Direct Communication
Your Answer
Non-Direct Communication
Select The Blank
Question
Goals help us to ________
Correct Answer Communicate
Your Answer
Communicate
True/False
Question
Fat , round and soft body type would be endomorph
Correct Answer True
Your Answer
True
Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of
law
Correct Answer Written communication
Your Answer
Written communication
Multiple Choice Multiple Answer
Question
Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best solution
to the problem , This is positive and healthy
Your Answer
The interchange of ideas with a goal of finding the best solution
to the problem , This is positive and healthy
Multiple Choice Multiple Answer
Question
A head drawn too far backwards or stiffly held straight up
indicates
Correct Answer Pride , Haughtiness
Your Answer
Pride , Haughtiness
Multiple Choice Multiple Answer
Question
Ectomorph means
Correct Answer Thin , Youthful , Tall
Your Answer
Thin , Youthful , Tall
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer Language
Your Answer
Language
True/False
Question
Success is achieved by men and women of caution.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer Business letters
Your Answer
Business letters
Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer
Business letters
True/False
Question
True / False
Correct Answer True
Your Answer
True
Multiple Choice Multiple Answer
Question
Advertising material is
Correct Answer Leaflets , Brochures , Pamphlets
Your Answer
Leaflets , Brochures , Pamphlets
Match The Following
Question
Correct Answer
Your Answer
Inward address
Receivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct
communication
Non- Direct communication
Business letter
legal evidence
legal evidence
Outward Number
Further reference
Further reference
Multiple Choice Single Answer
Question
Health related worries are about
Correct Answer 0.1
Your Answer
0.1
True/False
Question
There are two types of presentation
Correct Answer True
Your Answer
False
Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready
reference.
Correct Answer Outward
Your Answer
Outward
True/False
Question
There is an outcome in every negotiation
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom
the letter is being sent.
Correct Answer Inside address
Your Answer
Inside address
Multiple Choice Single Answer
Question
We waste our time that we could spend productively due to
Correct Answer Negative emotions
Your Answer
Negative emotions
Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading
the
Correct Answer Subject
Your Answer
Subject
True/False
Question
be adopted
Correct Answer True
Your Answer
True
Select The Blank
Question
A slide should only carry ________ information
Correct Answer Important
Your Answer
Important
Select The Blank
Question
In the ________ stage if the stressor does not go away , the
body cannot repair the damage and must remain alert
Correct Answer Resistance
Your Answer
Resistance
Select The Blank
Question
________ normally consists of outward number and date of any
previous correspondence.
Correct Answer Reference
Your Answer
Reference
Multiple Choice Multiple Answer
Question
As per Newman and Summer Communication is the Exchange
of
Correct Answer Facts , Opinion , Emotions
Your Answer
Facts , Opinion , Emotions
Multiple Choice Single Answer
Question
Objectives of the letter can be known by reading the
Correct Answer Subject
Your Answer
Subject
Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer Activities conducted on this are higher than B2C by 15-20 times ,
It is business to business , It is an internet domain
Your Answer
Activities conducted on this are higher than B2C by 15-20 times ,
It is business to business
True/False
Question
Memorandums cannot be structured in email system.
Correct Answer False
Your Answer
True
Multiple Choice Single Answer
Question
To complete work , one needs to start
Correct Answer Early
Your Answer
Early
Select The Blank
Question
Encoded ideas take the shape of ________
Correct Answer Message
Your Answer
Message
Select The Blank
Question
During negotiation one needs to control________
Correct Answer Emotions
Your Answer
Emotions
Multiple Choice Single Answer
Question
The most visible part of face to face communication is
Correct Answer Body language
Your Answer
Body language
Multiple Choice Multiple Answer
Question
Proposal is
Correct Answer A presentation for consideration of something , Appeals or bids
for grants,donations etc
Your Answer
A presentation for consideration of something , Appeals or bids
for grants,donations etc
Multiple Choice Single Answer
Question
Stress becomes strain when it is
Correct Answer Continuous
Your Answer
Continuous
True/False
Question
The whole concept of achieving success begins with how you
think
Correct Answer True
Your Answer
True
True/False
Question
Delegation is the special ability to recognise your own special
abilities and limitations
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
Successful people realise the value of
Correct Answer Time Management
Your Answer
Time Management
Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer Accepting your mistakes , Apologise but do not demand from
others , Think over the actions performed
Your Answer
Accepting your mistakes , Apologise but do not demand from
others , Think over the actions performed
Match The Following
Question
Correct Answer
Your Answer
Body recognises the
stressor and prepares to
fight
Alarm stage
Alarm stage
Work hard
Not at the cost of family or To get rid of overload
health
Stop taking on more work To get rid of overload
Resistance stage
Deeper coviction
Exhaustion stage
Stronger the person
Multiple Choice Single Answer
Question
This is very important in the business world
Correct Answer Handshake
Your Answer
Appearance
Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer Written
Your Answer
Written
Multiple Choice Multiple Answer
Question
If the eye contact is brief or we take our eyes off the person
soon, it indicates
Correct Answer Nervousness , Embarrassment
Your Answer
Nervousness , Embarrassment
Select The Blank
Question
________ can prompt people to find a better way of doing things
Correct Answer Stress
Your Answer
Stress