LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answers 1
Question
It is similar to an ordinary store or shop, virtual trading
Correct Answer Electronic market
True/False 2
Question
The potential for good relationship increase when we begin to focus on
ourselves.
Correct Answer False
Match the Following 3
Question
Correct Answer
People
asset of the company
Credibility
Consistence
Discussion
healthy and positive
Argument
brings in negative feelings
Match the Following 4
Question
Correct Answer
Memorized presentation
Powerful memory
Visual aids
Transparencies
Agreement
Commitment
Interaction
Interface
Multiple Choice Single Answer5
Question
This number can be used in further correspondence for ready reference.
Correct Answer Outward
Question
________ are the greatest time waster for executives
Correct Answer Interruptions
Select the Blank7
Question
The ________ number is essential to make entry in the register.
Correct Answer Outward
Multiple Choice Single Answer8
Question
It is normally written below the complimentary close in a letter
Correct Answer Signature
True/False9
Question
Poor working condition of microphone, telephones etc are types of
psychological barriers
Correct Answer False
Multiple Choice Multiple Answer10
Question
Memo is
Correct Answer It is an inter office communication, It is a routine type of communication,
they are direct written messages
Select the Blank11
Question
A ________ posture shows rigidity in thought
Correct Answer Stiff
True/False12
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer True
Multiple Choice Multiple Answer13
Question
Factors important to successful negotiation are
Correct Answer Trust/distrust between the parties, each part to be communicated clearly
between parties, Goals and interest of the parties
Multiple Choice Single Answer14
Question
Body language adds intensity to
Correct Answer Face to face communication
True/False15
Question
Vision is inborn.
Correct Answer False
Select the Blank16
Question
________ is the most remembered element in forming an impression of
someone.
Correct Answer Handshake
Select the Blank17
Question
When people don't know whether to believe what they are hearing or what
they are seeing they go with the ________
Correct Answer Body language
True/False18
Question
There are two types of presentation
Correct Answer True
Multiple Choice Single Answer19
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer Subject
Multiple Choice Multiple Answer20
Question
Time management is
Corrects Answer
Using time judiciously, using time carefully and prioritizing it
Multiple Choice Multiple Answer21
Question
One of the methods of building positive relationship with others are asking
for
Correct Answer Advice, Favor
Multiple Choice Multiple Answer22
Question
Goals give us a sense of
Correct Answer Purpose, Tangible target
Multiple Choice Multiple Answer23
Question
The activities included in written communication are
Correct Answer Business Letters, Reports, Notices
Select the Blank24
Question
The concept of achieving success begins with ________ mental attitude
Correct Answer Positive
Multiple Choice Single Answer25
Question
This consists of the name and address of the person to whom the letter is
being sent.
Correct Answer Inside address
Select the Blank26
Question
In the ________ stage if the stressor does not go away, the body cannot
repair the damage and must remain alert
Correct Answer Resistance
Multiple Choice Single Answer27
Question
Body of the letter consists of
Correct Answer Main message
True/False28
Question
The basic function of any business organization is planning, organizing,
staffing, directing and controlling
Correct Answer True
Multiple Choice Multiple Answer29
Question
A person without vision sees
Corrects Answer
What is immediate, what is convenient?
True/False30
Question
Visual aids should be well fitted in the presentation
Correct Answer True
Multiple Choice Multiple Answer31
Question
The various occasions of presentations are
Correct Answer Training session, Conference, Presentation of new business plans
Multiple Choice Single Answer32
Question
Strong Self-Management Competence' means
Corrects Answer
You are selective in what you do
Multiple Choice Multiple Answer33
Question
One is not able to time due to
Corrects Answer
Lack of discipline, Negative attitude
Multiple Choice Multiple Answer34
Question
Head address is the
Correct Answer Name, address and tel no of the sender of the letter
Multiple Choice Single Answer35
Question
It is very useful in collecting dues from customers
Correct Answer Business letters
Multiple Choice Multiple Answer36
Question
Resting your forearm on the table gives the impression of being
Correct Answer Distressed, Uninterested, Indifferent
True/False37
Question
be adopted
Correct Answer True
Multiple Choice Single Answer38
Question
What type of communication can be used as a legal record which may be
used in the court of law?
Correct Answer Written
True/False39
Question
Inside address consists of the name and address of the sender.
Correct Answer False
Select the Blank40
Question
Examples of environmental stress is ________
Correct Answer Humidity
Multiple Choice Multiple Answer41
Question
Visual aids are
Correct Answer Film slides, Pictures, Diagrams
Multiple Choice Single Answer42
Question
These are the electronic brochures of companies
Correct Answer Websites
Select the Blank43
Question
Some people tend to play with their lock of hair or pen when they are
________
Correct Answer Nervous
Multiple Choice Single Answer44
Question
"Communication is an exchange of facts, ideas, and opinions, emotions by
two or more persons." It is quoted by:
Correct Answer Newman and summer
Multiple Choice Single Answer45
Question
Message in a communication should be
Correct Answer Brief
Multiple Choice Single Answer46
Question
Printing of house journal responsibility generally lies with the
Correct Answer Human resource department
Select the Blank47
Question
________ are the building blocks for success
Correct Answer Goals