LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Select The Blank
Question
The quality of our ________ with co-workers , seniors and
subordinates is responsible for the success of any organisation.
Correct Answer Relationship
Your Answer
Relationship
True/False
Question
Without defined goals success is attainable
Correct Answer False
Your Answer
False
Multiple Choice Multiple Answer
Question
Direct memo-routine enquiries
Correct Answer Day to day routine work discussed , Covers the vital bit of
information
Your Answer
Day to day routine work discussed , They are direct written
messages
Select The Blank
Question
The last thing one knows is what to put ________
Correct Answer First
Your Answer
First
Select The Blank
Question
All dreams have a ________
Correct Answer Cost
Your Answer
Chance
Match The Following
Question
Correct Answer
Your Answer
It can't be used once it is
lost
Time
Time
Opposite of
procrastination is
To solve a problem
without complete
information
Some people act too soon
Ways to prevent
interruption
To put someone between To put someone between
you and the people
you and the people
Time management
technique
To know and list priorities To know and list priorities
Multiple Choice Multiple Answer
Question
Factors important to successful negotiation are
Correct Answer Trust/distrust between the parties , Each part to be
communicated clearly between parties , Goals and interest of the
parties
Your Answer
Trust/distrust between the parties , Each part to be
communicated clearly between parties , Goals and interest of the
parties
Multiple Choice Single Answer
Question
Positive service helps to build positive
Correct Answer Relationships
Your Answer
Relationships
Select The Blank
Question
Man who tries to justify himself is________
Correct Answer Defensive
Your Answer
Defensive
Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer Distressed , Uninterested , Indifferent
Your Answer
Uninterested
Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer Written
Your Answer
Written
Multiple Choice Multiple Answer
Question
The three step plans which will put our priorities into practice are
Correct Answer Evaluate , Eliminate , Estimate
Your Answer
Evaluate , Eliminate , Estimate
Multiple Choice Multiple Answer
Question
Physiological noise is in the form of
Correct Answer Hearing disorders , Illness
Your Answer
Hearing disorders , Illness
Select The Blank
Question
We should learn to prevent stress from becoming________
Correct Answer Strain
Your Answer
Strain
True/False
Question
but everything to do with hope
Correct Answer True
Your Answer
False
Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of
law
Correct Answer Written communication
Your Answer
Written communication
Select The Blank
Question
________ are used to convey the key part of the message
Correct Answer Visual aids
Your Answer
Stick
Multiple Choice Single Answer
Question
What is said to be the heart of a business letter?
Correct Answer Body of the letter
Your Answer
Body of the letter
Select The Blank
Question
________ is the most remembered element in forming an
impression of someone.
Correct Answer Handshake
Your Answer
Handshake
Select The Blank
Question
Some people tend to play with their lock of hair or pen when they
are ________
Correct Answer Nervous
Your Answer
Nervous
Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer Business letters
Your Answer
Business letters
Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready
reference.
Correct Answer Outward
Your Answer
Outward
Select The Blank
Question
In the body of the message________ paragraph attracts the
attention of the reader.
Correct Answer Opening
Your Answer
Opening
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer Language
Your Answer
Language
Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer Accepting your mistakes , Apologise but do not demand from
others , Think over the actions performed
Your Answer
Accepting your mistakes , Apologise but do not demand from
others , Think over the actions performed
Multiple Choice Multiple Answer
Question
Elememts of communication process are
Correct Answer Channel , Decoding , Communicator
Your Answer
Channel , Decoding , Communicator
Multiple Choice Multiple Answer
Question
The different types of barriers that can come in the way of
effective communication are
Correct Answer Physical , Cultural , Mechanical
Your Answer
Cultural , Mechanical , Social
True/False
Question
WWW is an electronic brochure for an organisation.
Correct Answer True
Your Answer
True
Select The Blank
Question
Due to effective ________ the manager comes to know the
hidden ability of his subordinates
Correct Answer Communication
Your Answer
Communication
Multiple Choice Single Answer
Question
The first steps to becoming a great manager are simply
Correct Answer Common sense
Your Answer
Common sense
True/False
Question
It is necessary for a letter to have a subject
Correct Answer True
Your Answer
True
True/False
Question
The goal pyramid is made of six sections
Correct Answer False
Your Answer
False
Multiple Choice Multiple Answer
Question
Guides for the manager to analyse the problem and give
response
Correct Answer Experience , Common sense
Your Answer
Experience , Common sense
Select The Blank
Question
People who focus their attention on ________ rarely build
positive lasting relationships.
Correct Answer Themselves
Your Answer
Themselves
True/False
Question
One party is more than enough to have negotiation
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
The realisation of vision requires
Correct Answer Innovation
Your Answer
Inner vision
Multiple Choice Single Answer
Question
The most important function of the manager is
Correct Answer Motivating
Your Answer
Motivating
True/False
Question
Report plays an important role as a vehicle of communication.
Correct Answer True
Your Answer
True
Multiple Choice Single Answer
Question
Written communication is a
Correct Answer Non-Direct Communication
Your Answer
Non-Direct Communication
Match The Following
Question
Correct Answer
Your Answer
Motivation
and communication are
means to convince others
two sides of the same coin
Physical noise
The external sounds that
distract the comunicator
Noise
One of the greatest
One of the greatest
sources of communication sources of communication
failure
failure
Relational Message
It indicates how sender
and receiver feel about
each other
The external sounds that
distract the comunicator
It indicates how sender
and receiver feel about
each other
True/False
Question
People belonging to different cultures send ot the same type of
body signals
Correct Answer False
Your Answer
False
Multiple Choice Multiple Answer
Question
Visual aids are
Correct Answer Film slides , Pictures , Diagrams
Your Answer
Film slides , Books , Pictures , Diagrams
Multiple Choice Single Answer
Question
Successful people realise the value of
Correct Answer Money
Your Answer
Time
Multiple Choice Single Answer
Question
To complete work , one needs to start
Correct Answer Early
Your Answer
Early
Multiple Choice Single Answer
Question
Motivation is :
Correct Answer Encouraging
Your Answer
Encouraging
True/False
Question
The shortcomings of oral communication has paved the way for
use of written communication.
Correct Answer True
Your Answer
True
Multiple Choice Single Answer
Question
Turning your vision into reality is
Correct Answer Process
Your Answer
Process