QUESTION OF BUSINESS COMMUNICATION
& EXECUTIVE EFFECTIVENESS
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
All of above
Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of
law
Correct Answer
Written communication
Your Answer
Written communication
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
All of above
Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters
Your Answer
Business letters
Match The Following
Question
Written Communication
Business letter
Outward Number
Inward address
Head Address
True/False
Question
Correct Answer
Your Answer
Correct Answer
Non- Direct communication
legal evidence
Further reference
Receivers address
Senders Address
Your Answer
legal evidence
Non- Direct communication
Receivers address
Senders Address
Further reference
Signature is written above the complimentary close
False
True
Multiple Choice Single Answer
Question
Correct Answer
Your Answer
What do you think is necessary to perform a specific job in a
desired manner?
Advice
Administration
Multiple Choice Single Answer
Question
In business communication you can put the message in writing as
Correct Answer
Options a and b
Your Answer
Letter
Multiple Choice Multiple Answer
Question
The different kinds of listening are as follows
Correct Answer
Discriminative listening , Evaluation listening , Emphatic
listening
Your Answer
Emphatic listening
Multiple Choice Single Answer
Question
When we cross our legs or fold our arms across our chest while
we talk, would indicate that
Correct Answer
Closing off communication
Your Answer
Closing off communication
Multiple Choice Multiple Answer
Question
The thoughts and feelings conveyed can be
Correct Answer
Positive , Negative
Your Answer
Positive , Negative , Indirect
Multiple Choice Multiple Answer
Question
Eye contact is very important in
Correct Answer
Face to face communication
Your Answer
Face to face communication
Multiple Choice Single Answer
Question
Group members should be reminded in between about the
Correct Answer
Time status
Your Answer
Time status
Multiple Choice Multiple Answer
Question
Rooms selected for meetings should be
Correct Answer
Well ventilated , Quite , Adequate lighting
Your Answer
Well ventilated , Quite , Adequate lighting
True/False
Question
Correct Answer
Your Answer
All manager of the organization should be involved in the
meeting irrespective of whether they contribute to the meeting or
not
False
False
Multiple Choice Multiple Answer
Question
Before starting any activity it becomes necessary to stop and
think about
Correct Answer
The objective , The alternatives , Cost involved
Your Answer
Options a and b
True/False
Question
Correct Answer
Your Answer
Goals promote enthusiasm in an organization
True
True
Multiple Choice Single Answer
Question
Time Management
Correct Answer
Using your time carefully using a good strategy
Your Answer
Using your time carefully using a good strategy
True/False
Question
Correct Answer
Your Answer
Working away from home make it easier to focus on your job
True
True
Multiple Choice Single Answer
Question
Worrying about risk is truly the shortest route to
Correct Answer
Ineffectiveness
Your Answer
Effectiveness
Multiple Choice Multiple Answer
Question
Sometimes stress can be
Correct Answer
Positive prompter , Motivator
Your Answer
Motivator
Multiple Choice Multiple Answer
Question
In the alarm stage the body releases hormones which causes
Correct Answer
Increase in heartbeat , Increase in perspiration , Slows digestion
Your Answer
Increase in perspiration
Multiple Choice Multiple Answer
Question
Some of the strategies to prevent stress from becoming distress
are
Correct Answer
Develop proper perspective , Work in areas of strength , Avoid
rat race
Your Answer
Develop proper perspective
True/False
Question
Correct Answer
Your Answer
True/False
Question
Correct Answer
Your Answer
True/False
Question
Correct Answer
Your Answer
Worrying about risk is the route to effectiveness
False
True
The environment where people compete fiercely is called human
race
False
True
Sometimes one has to give up what is merely good in order to do
what is best
True
True
Multiple Choice Multiple Answer
Question
The achievement of success is a process that
Correct Answer
Takes time , Includes people , Requires hard work
Your Answer
Takes time
Match The Following
Question
Correct Answer
You can usually learn
perspective
another person’s interest
almost immediately if you
are
There is nothing on earth
people
more important than
Treating other people well positive thinker
and making them feel
important is a part of being a
Your Answer
perspective
people
positive thinker
Few things can damage a trust
friendship more quickly or
more severely than when a
person breaks
These are the forceful
Arguments
attempts to change another
person’s point of view.
trust
Arguments
Multiple Choice Multiple Answer
Question
Element of communication would include
Correct Answer
Channel , Message , Sender
Your Answer
Channel , Message , Sender
True/False
Question
Correct Answer
Your Answer
Unjust assumption is a type of psychological barrier
True
True
Multiple Choice Single Answer
Question
Formal communication
Correct Answer
It is the communication, which is official and has approval legal
approval of the management
Your Answer
Options b and c
True/False
Question
Correct Answer
Your Answer
Emphatic listening is the most practiced by managers
False
True
Multiple Choice Single Answer
Question
Report
Correct Answer
All of the above
Your Answer
All of the above
Multiple Choice Single Answer
Question
Audit Report
Correct Answer
It is a standardized statement verifying firms financial records
Your Answer
It is a standardized statement verifying firms financial records
Multiple Choice Single Answer
Question
B2C
Correct Answer
Business to Consumer
Your Answer
Business to Consumer
Multiple Choice Single Answer
Question
Ectomorph
Correct Answer
Thin, Youthful and tall
Your Answer
Thin, Youthful and tall
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Every manager in a modern ________ tries to maintain ________
relations with his ________
information
organization
business
individual
individual
business
Correct Answer
Your Answer
Correct Answer
Your Answer
The Words and ________ that a communicator choose to deliver
a message can make tremendous difference on how the message
is ________
Channel
Channel
received
received
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
________ language complements ________ communication
Body
Body
verbal
facial
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
The ________ is a proof of the ________ consent to the message
communicated
signature
signature
signatory’s
signatory’s
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
A key to ________ a successful meeting is to ________ it
thoroughly.
conduct
conduct
plan
plan
The understanding of the meeting should be sufficiently
________ that it can be ________ in short form for all other
interested parties to see
precise
detailed
summarized
summarized
The minutes help to hold participants to their ________ and turn
their promises into ________.
responsibility
responsibility
action
action
Vision is a view of the ________ circumstances and ________
prospects in relation to a bigger picture of life.
present
present
future
future
People do not ________ that the way they spend their time is
something they can ________.
realize
realize
control
control
People who focus their attention primarily on ________ when
interacting with others rarely build ________ lasting
relationships.
Correct Answer
Your Answer
Correct Answer
Your Answer
Select The Blank
Question
Correct Answer
Your Answer
Correct Answer
Your Answer
4.
themselves
themselves
positive
positive
The best relationships are ones where both ________ are
constantly ________ from one another.
parties
parties
receiving
receiving
The body of the letter may be divided into
a)
Reference Para
b)
Opening Para
c)
Main communication
d)
Closing paragraph
17.
1. Dealing with fake listeners is not
easy
2. People are inattentive when they are
mentally and physically tired
3. Snap reactions are serious barriers
as
4. When the instruments of
communication have defects in them
5. Unless the message is heard and
retained carefully and positively by
listener
23.
Written communication is a
a)
b)
Direct Communication
Non-Direct Communication
1. the communication process becomes
ficult and the listener cannot listen
properly
2. because they fool the speakers by
odding and keeping eye contact
3. they interpret communication in a
hurry
4. the communication cannot take place
5. and preoccupied with other ideas and
problems
c)
Parallel communication
d)
27.
None of above
While using overhead transparencies each transparency should have
a)
Central theme
b)
Cryptic words
c)
Straight forward words
d)
Text / lines well spaced
50.
Planning ahead will eliminate the wastage of time due to unexpected delays
True
False
52.
Long term goals help you reach the life long goals
True
False
Marks : 2
Choose Any One.
12.
What is it when you are feeling and being in touch with subtle or fleeting feeling about things?
a)
Empathy
b)
Self Awareness
c)
Self Motivation
d)
Emotional Management
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
BUSINESS COMMUNICATION & EXECUTIVE EFFECTIVENESS
Multiple Choice Multiple Answer
Question
The vision should be based on
Correct Answer Talents and dreams , Hopes and passion
Your Answer
Understanding
Select The Blank
Question
The ________ number is essential to make entry in the
register.
Correct Answer Outward
Your Answer
Outward
Multiple Choice Multiple Answer
Question
98 out of 100 people are dissatisfied as
Correct Answer They have no goal , No purpose to drive them
Your Answer
They have no goal
Match The Following
Question
Correct Answer
It can't be used once it is Time
lost
Opposite of
To solve a problem
procrastination is
without complete
information
Ways to prevent
To put someone
interruption
between you and the
people
Time management
To know and list
technique
priorities
Your Answer
Time
To solve a problem
without complete
information
To put someone between
you and the people
To know and list priorities
Multiple Choice Multiple Answer
Question
Report means
Correct Answer A document in which given problem is examined , An
account or statement which describes an opinion
Your Answer
A document in which given problem is examined , An
account or statement which describes an opinion , Outcome
of an observation
Multiple Choice Single Answer
Question
The most effective way of communication is
Correct Answer Written
Choose all that Apply.
Marks : 2
43.
Ways to deal with procrastination effectively are
a)
Delegate task to others
b)
Develop discipline
c)
Day dreaming
d)
Determine whether given task is absolutely necessary
Match The Following
Marks : 5
45.
1. Negative emotion
1. Emotions at stake
2. Emotional turmoil
2. Delaying work
3. Procrastination
3. Assign
4. Preoccupation
4. Day dreaming
5. Steal time
6. Defensiveness
46.
1. Subject
1
1. Objective of letter
2. Salutation
3
2. Memo
3. Post Script
4. Memorandum
3. greeting
2
4. Post Scriptum
5. Proposals
5. Invited
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question
The vision should be based on
Correct Answer
Talents and dreams , Hopes and passion
Your Answer
Understanding
Select The Blank
Question
Correct Answer
The ________ number is essential to make entry in the
register.
Outward
Your Answer
Outward
Select The Blank
Question
________ is doing yesterday's work today
Correct Answer
Procrastination
1. Your Answer
Procrastination
True/False
Question
Feedback is immediate in busines organisation
Correct Answer
True
Your Answer
False
Multiple Choice Single Answer
Question
Subject contains
Correct Answer
Objectives of the letter at a glance
Your Answer
Objectives of the letter at a glance
Multiple Choice Single Answer
Question
What should be the place of inside address in the layout
of the letter?
Correct Answer
Below the outward number
Your Answer
Below the outward number
Multiple Choice Single Answer
Question
What type of communication can be used as a legal
record which may be used in the court of law ?
Correct Answer
Written
Your Answer
Written
Multiple Choice Multiple Answer
Question
Goal achievement leads to
Correct Answer
Setting higher goals , Dream bigger goals
Your Answer
Setting higher goals , Dream bigger goals , Work
satisfaction
Select The Blank
Question
Correct Answer
Hearing disorders or illness etc fall into the category of
________ noise
Physiological
Your Answer
Physical
True/False
Question
WWW is an electronic brochure for an organisation.
Correct Answer
True
Your Answer
True
Select The Blank
Question
Correct Answer
Once the vision is identified it has to be illustrated with a
concrete goal called ________
Mission
Your Answer
Target
True/False
Question
Vision is inborn.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
The different types of barriers that can come in the way
of effective communication are
Correct Answer
Physical , Cultural , Mechanical
Your Answer
Physical , Cultural , Mechanical
Select The Blank
Question
The largest single cost in most businesses is ________.
Correct Answer
People
Your Answer
People
True/False
Question
Correct Answer
Manager communicates the vision of the company to his
team mates
True
Your Answer
True
Multiple Choice Single Answer
Question
In a life span of 72 years , how much of average time is
spent on working
Correct Answer
One fifth
Your Answer
True/False
Question
One fifth
Correct Answer
By trying to identify potential problems at the onset, it
becomes possible to prevent many more in near future
True
Your Answer
True
True/False
Question
Correct Answer
Inside address consists of the name and address of the
sender.
False
Your Answer
False
Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters
Match The Following
Question
Correct Answer
Your Answer
Written Communication
One – way process
Kept
Website
Letter
World Wide Web World
Wide Web World Wide
Web
Written
World Wide Web World
Wide Web World Wide
Web
One – way process
Record
Kept
Written
Notice
Issued
Issued
Multiple Choice Single Answer
Question
What type of records are permanent for organisation?
Correct Answer
Business letters
Your Answer
Business letters
Multiple Choice Multiple Answer
Question
This makes communication difficult
Correct Answer
Your Answer
One party talks and the other listens , One party gets
angry , One party keeps focus on themselves
One party gets angry , One party keeps focus on
themselves
Select The Blank
Question
The barrier to communication is called________
Correct Answer
Noise
Your Answer
Noise
Multiple Choice Multiple Answer
Question
98 out of 100 people are dissatisfied as
Correct Answer
They have no goal , No purpose to drive them
Your Answer
They have no goal
Match The Following
Question
It can't be used once it is
lost
Opposite of
procrastination is
Ways to prevent
interruption
Time management
technique
Correct Answer
Your Answer
Time
Time
To solve a problem
without complete
information
To put someone between
you and the people
To know and list priorities
To solve a problem without
complete information
To put someone between
you and the people
To know and list priorities
Multiple Choice Multiple Answer
Question
Report means
Correct Answer
Your Answer
A document in which given problem is examined , An
account or statement which describes an opinion
A document in which given problem is examined , An
account or statement which describes an opinion ,
Outcome of an observation
Multiple Choice Single Answer
Question
The most effective way of communication is
Correct Answer
Written
Your Answer
Written
True/False
Question
House journals are a type of oral communication.
Correct Answer
False
Your Answer
False
Multiple Choice Multiple Answer
Question
What is progress report?
Correct Answer
Your Answer
Select The Blank
Question
It is a review of progress made on an activity , They may
be formal or informal
It is a review of progress made on an activity , It follows a
norm , They are only formal
Correct Answer
Normally ________ address is written under the outward
number.
Inside
Your Answer
Script
Multiple Choice Single Answer
Question
The most valuable asset of a company is
Correct Answer
People
Your Answer
People
Multiple Choice Multiple Answer
Question
Memo is
Correct Answer
Your Answer
It is an inter office communication , It is a routine type of
communication , They are direct written messages
It is an inter office communication , It is a routine type of
communication , They are direct written messages , It
covers the vital bit of information
Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future
Your Answer
Knowledge about the future
Multiple Choice Multiple Answer
Question
When there is lack of perspective one should
Correct Answer
See things from a different point of view , Look at the
present with an eye towards future , Study other cultures
Your Answer
See things from a different point of view , Look at the
present with an eye towards future
Multiple Choice Single Answer
Question
"Communication is an exchange of
facts,ideas,opinions,emotions by two or more persons." It
is quoted by :
Correct Answer
Newman and Summer
Your Answer
True/False
Question
Newman and Summer
Correct Answer
While writing memos the writer needs to be concerned
about the sensitivity of the wordings.
False
Your Answer
False
True/False
Question
Correct Answer
The inside address of the letter and the address on the
envelope are different.
False
Your Answer
False
Multiple Choice Single Answer
Question
Successful people realise the value of
Correct Answer
Money
Your Answer
Time
Select The Blank
Question
The pattern of business letter is called________
Correct Answer
Layout
Your Answer
Layout
Multiple Choice Single Answer
Question
The middle part of presentation contains
Correct Answer
Main body is broken into points
Your Answer
Main body is broken into points
Select The Blank
Question
Vision is________
Correct Answer
Acquired
Your Answer
Acquired
Multiple Choice Multiple Answer
Question
What are the principles of Effective communication ?
Correct Answer
Clarity of objective , Selection of media , Feedback
Your Answer
Clarity of objective , Selection of media , Feedback
Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity
Your Answer
Humidity
Multiple Choice Multiple Answer
Question
Reference means
Correct Answer
Your Answer
It refers to the number and date of a previous letter
received , It refers to the number and date of a previous
letter sent
It refers to the number and date of a previous letter
received
Multiple Choice Single Answer
Question
It is required for emerging successful strategy while
interpreting results
Correct Answer
Review
Your Answer
Planning
Select The Blank
Question
Written communication can be kept as ________ record.
Correct Answer
Legal
Your Answer
Legal
True/False
Question
The simplest proposal resembles memorandum.
Correct Answer
True
Your Answer
True