This committee covers: customer & support services, human resources, ICT, procurement, complaints, customer services/call centre, equalities, programme management and marketing & communication
Date Topic/Action Contact
27 July 2009
24 August 2009.
28 September 2009.
Recess
2.00pm
- Think Efficiency
– progress of each work stream.
Members from Budget SC have been invited to attend.
(Requested by members as a follow on to March 2009 meeting).
Review of the past 12 months, discussion and agreement on the priorities for the next 12 months.
Annual ombudsman’s letter – Information pertaining to complaints
Martin Vickers, Andrew
Pringle and John Spink
Karen Lucas received against the council and dealt with by the Ombudsman over the last year. Including actions proposed in response.
Corporate complaints system - First quarter report from the new
Anthony Rich
Anthony Rich corporate complaints system
Swine flu pandemic – overview of the business continuity plans: one of the generic risks is the loss of personnel.
Anthony Rich
Mobile phones/XDA’s – list of mobile phones & XDA’s in use by each directorate/named officer. (information provided by O2 based on new contract).
Proportion of councillors allowances designated for phones, including where there are two councillors in one household. (Requested by members
26 October 2009
23 November 2009 at April meeting)
2.00pm – Risk management training. Cliff Peacock
December 2009 No meeting.

Please note all meetings start with a members briefing at 1.30pm and the main meeting commences at 2pm .
Update on progress of stress audits
Emergency
Planning
Attendance management
Abeyance list.
Members to be updated on the progress of stress audits in the council.
October 2009?
Members to receive details of the city council's major incident plan, which provides a framework for managing the council's response to a major emergency.
Annual review of attendance management for the city council, including comparative information for Greater Manchester authorities.
David Horsler
Peter Towey
TBC
Marketing and communication
Position statement on the 3 key strategies.
Member training Review
Susan Wildman & Cllr
Merry
David Horsler, Allison
Lobley & Cllr Hinds
Procurement
Council
Publications
Forward Plan
Council tax
Welfare Rights and debt advice
Purchasing
Cards
Report on progress with regards to implementing equality and diversity into the procurement process.
(Further update requested by members – May 2009 meeting)
Once the report by the Audit Commission on council publications has been completed members would like to look at this, along with local publications
Members would like to see more information on the plan and to discuss the forward plan with the relevant officer
Impact of the economic downturn on collection
What support and advice is the city council providing in the present economic climate
Copy of the policy & details of usage of these across the authority
Chair Councillor L. Turner 0161 799 3433
Gary Amos and Shaun
Clydesdale
Susan Wildman
TBC
Tony Hennessy
Vice chair Councillor Jane Murphy
Senior Scrutiny Support Officer Karen Lucas 0161 793 3318
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