SALFORD FAMILY, ADULT AND COMMUNITY LEARNING SERVICE POST INSPECTION ACTION PLAN 2005/6 SUMMARY OF THE POST ADULT LEARNING INSPECTION PLAN This plan is has been generated in response to the inspection of Salford Family, Adult and Community Learning Service (FACL) in October 2005 by the Adult Learning Inspectorate. This report will be submitted to the Learning and Skills Council and the Adult Learning Inspectorate (ALI) to show how the Lifelong Learning Service is address the development areas highlighted. There is a range of possible four grades attributed to organisations by the ALI: 1 outstanding, 2 good, 3 satisfactory and 4 inadequate. The service was graded 4 for Leadership and Management and 3 for both areas of learning looked at: Preparation for Life and Work and Family Learning. ALI had some confidence in the services self-assessment and regarded the service as having sufficient capacity to improve. There were real strengths highlighted in the ALI report. These were the good teaching in both curriculum areas and the good relationships with partners and stakeholders. The service must maintain these whilst addressing the development areas. The structure of this plan and the terminology within it reflects that used in the ALI report. Salford Family, Adult and Community Learning will be re-inspected by in 2006. This will look at all areas of provision. Steve Garner Head of Lifelong Learning February 2006 Final version 27th March 2006 2 1 KEY CHALLENGES This section details the key issues the local authority will have to address to successfully meet the demands of the future reinspection by ALI. All of the elements listed here are further developed in the main body of the report, which lists the strengths and weaknesses in each area of learning and in Leadership and Management. Overall key challenges for Salford Family, Adult and Community Learning 1.1 Introduce systematic monitoring of performance See 2.5 1.2 Incorporate quality improvement into the provision See 2.8 and 3.4 1.3. Improve curriculum development and planning See 3.4 and 4.2.1 1.3 Develop family learning provision to meet the needs of learners throughout the city See 4.2.2 1.4 Raise awareness of equality and diversity and health and safety See 2.6 and 2.7 Final version 27th March 2006 for staff 3 2 LEADERSHIP AND MANAGEMENT This section sets out the strengths and weaknesses of the service noted by the Adult Learning Inspectorate and the actions, which will be taken to consolidate strengths and develop upon the weaknesses. Strengths 2.1 Good links with local agencies to plan provision 2.2 Good initiatives to widen the participation of learners from under-represented groups 2.3 Good progress in rectifying many weaknesses from the service review Priority Action Milestones Timescale Lead officer Monitoring, evaluation and completion Cost Success criteria Forum established with terms of reference December 2005 HLLL Completed 2 days staff time Forum established and joint working further improved Website developed and launched December 2005 HLLL Completed 2 days staff time Website launched and marketing publicity produced 2.1. Good links with local agencies to plan provision M 2.1.1 Establish strategic adult learning forum M 2.1.2 Establish joint website with other providers Final version 27th March 2006 4 Priority Action Milestones Timescale Lead officer H New Memorandum of Understanding in place with all partners End of February 2006 HLLL 2.1.3 Clarify and formalise relationships with partners Monitoring, evaluation and completion Report to Termly Quality Action Group Cost Success criteria 5 days staff time Increase in % of partners surveyed who express the view that the relationships has improved Beginning of HLLL/FACLM each term: January 2006, March 2006, Report to HLLL and AD (Transition) Main ACL budget BME learners to be at minimum of 12% September 2006 MISO (report) Report to quality work group 5 days staff time Increase % of learners against benchmarks Set targets for under represented groups Termly TL Increase % of learners from major underrepresented groups Termly and annually 2.2. Good initiatives to widen the participation of learners from under-represented groups H 2.2.1 Continue with delivery in areas of social need New courses delivered or older ones repeated H 2.2.2 Continue with courses to target BME, disabled, men and other underrepresented groups Analyse MIS for equal opportunities categories “ TL “ 2.3 Good progress in rectifying many weaknesses from the service review 2.3.1 Continue delivering Improvements as listed in this report: Final version 27th March 2006 5 Priority Action Milestones Timescale Lead officer H Regular reports to quality meetings Crystal reports generated for improved data usage From February 2006 February 2006 Maintain monthly data returns from subcontracted provider November 2005 Q&CM G Training for new and sessional staff in ILP Updates for existing staff through 1-1s, when noted to be necessary following OTL January and ongoing TLs New staff not fully inducted, updates not yet carried out for existing staff H M Further improve presentation of data Ensure all staff are aware of the use of ILPs Improve progression of learners Pathways drawn up Exit interviews for learners carried out with data showing progression H Improve register information controls All new staff trained on data needs of service All existing staff updated on data needs Final version 27th March 2006 February 2006 and ongoing September 2006 “ Cost Success criteria VLM 5 days staff time MISO 2 days staff time Minutes of meetings show data used to direct service improvements All managers surveyed feel data is more accessible Subcontracted provision directed through use of data TLs MISO Monitoring, evaluation and completion Reports to quality meetings Reports to quality meetings 6 days staff time 4 days staff time 5 days staff time 3 days staff time % of staff reporting better awareness in use of ILPs increases % of learners moving to higher level course/work improves increases All tutors completing course documentations accurately and punctually 6 Priority Action H H Continue monitoring contract with subcontractor Develop formal agreements with partners Milestones September 2005 Meetings held monthly From September 2005 Q&CM Meetings drafted and signed by partners By February 2006 HLLL Service plan for Lifelong Learning revised Service plan written and submitted to Children’s Services M Revise SAR H Improve curriculum planning SAR revised and submitted to LSC portal See 3.3 and 4.2.1 Improve internal communications Lead officer Schedule of meeting set up Meetings held monthly with minutes H H Timescale By end of December 2005 February 2006 Relaunch all meetings with specific quality ones with set agendas February 2006 Issue newsletter for all staff February 2006 HLLL Ensure new staff and staff with new responsibilities are fully inducted to new roles Final version 27th March 2006 Induction checklist drawn up All new staff follow checklist Report to quality meetings Report to quality meeting HLLL G HLLL Report to LSC HLLL G G February 2006 Cost 1 day staff time 6 days staff time 2 days staff time 4 days staff time A checklist not drawn up Success criteria Improved recruitment, retention and achievement in subcontracted courses % of hard to reach learners increase % of partners questioned feel relationship with service has improved 4 days staff time 6 days staff time £800 additional payments to staff HLLL TLs H Monitoring, evaluation and completion 2 days staff time % of staff feeling that communication has improved increases % of staff clear about role increases 7 Priority Action M Maintain visits by AD H Ensure quality loop is used in 1-1 meetings Milestones AD to visit staff meetings quarterly 1-1s set up with staff 1-1s take place with personal targets in place Timescale Lead officer Monitoring, evaluation and completion From January 2006 HLLL Minutes of meetings Reports to quality meeting TLs G HLLL H Continue to monitor finance Regular meetings with finance to take place Risk assessments carried out on all venues for the new academic year Officer trained to carry out risk assessments Risk assessments to take place on all venues H Continue to embed and apply quality framework See 2.8 H To embed equalities in all the programmes See 2.7 To ensure all learners are aware of their right to complain Reissue of learner handbook To ensure all new venues have DDA audits Gather all existing DDA audits Commission audits on those locations still in need of them Carry out immediate remedial work to comply with the act H M Final version 27th March 2006 A not all carried out By January 2006 By January 2006 Success criteria 4 days staff time Staff feel greater involvement by Senior Mgmt Improved retention and achievement Reduce over/under spends All venues risk assessed G 1 day staff time G HLLL H Cost Q&CM A handbook still not issued A existing audits gathered but no new ones carried out Reports to quality meetings Reports to quality meeting Reports to quality meetings 4 days staff time 2 days staff time 4 days staff time Feedback form learners shoe 100% of learners surveyed are aware of rights Improvements made in access to 50% of properties 8 Weaknesses 2.4 Poor control and provision of management information 2.5 Inadequate management of performance 2.6 Inadequate monitoring of health and safety 2.7 Inadequate promotion of equal opportunities and diversity 2.8 Insufficiently established quality improvement Priority Action 2.4 Poor H Timescales Lead office Monitoring and evaluation Cost Success Criteria Systems of checking all paperwork in place and when inaccurate sent back to tutors In place November 2005 MIS Officer and Team Leaders Report to fortnightly quality meeting 4 days staff time Systems reviewed for their effectiveness Quarterly reviews 100% course documentation is accurate as MIS Officer is continually reviewing returns and acting upon discrepancies 8 days staff time Subcontracted data available and targets for recruitment, retention and achievement area set and achieved Milestones control and provision of management information 2.4 1 Systems in place to control management information “ HLLL Any necessary amendment to the system put in place Monthly data returns from Salford College for the scheduled meeting Final version 27th March 2006 Monthly returns to Lifelong Learning Q&CM “ “ G Received from November 2006 9 Priority H Milestones Timescales Lead office 2.4.2 Improve course reviews to reflect learners experience Format of IV course reviews revised Additional training provided on course reviews By end of February 2006 C&CM Report to quality meeting December 2006 C&Q Review at Quality meeting December 2006 January 2006 TL “ TL “ January 2006 HLLL January 2006 HLLL 2.5 Inadequate Cost Success Criteria All course reviews reflect learning management of performance H 2.5.1 Review performance management procedures utilised by other parts of Lifelong Learning and apply to FACL Procedures adapted with any necessary amendments H 2.5.2 Monthly 1-1 meetings with tutors to review recruitment, retention and achievement with notes, action plans and outcomes 1-1s timetabled with all staff H Monitoring and evaluation Action 2.5.3 Performance management information chain is set up to enable performance management to move up to AD level 1-1s to start and feedback to quality meeting Reports to HLLL and AD on performance (inc data, OTL Revise staff newsletter to include performance Staff (inc. agency) packs set up showing what is expected of them Final version 27th March 2006 TL 1 days staff time 10 days staff time Report HLLL to AD Copy sent to AD From February 2006 2days staff time Reports to mgmt meeting 2 days staff time Procedures are available and in use All staff are aware of performance of service and sections % of staff who feel that they are better informed increases 3 days staff time 10 Priority H Action Milestones Timescales 2.5.4 Monthly finance meetings to take place between Head of LLL and accountant from finance team Need to set profile for spend and match expenditure to plan From September 2005 Lead office Monitoring and evaluation Cost 6 days staff time Success Criteria Fewer under/over spends 2.6 Inadequate monitoring of health and safety H 2.6.1 Compile H&S action plan for LLL Plan drafted and submitted to the LSC December 2005 TB H 2.6.2 Set up H&S action group Action group meets, terms of reference agreed January 2006 TB Report to quarterly management meeting “ Review H&S procedures including incomplete actions All procedures reviewed and adapted to be fit for purpose H January 2006 TB January 2006 C&QM “ 2.6.2 Risk Assessments carried out on all premises H 2.6.3 Additional training on H&S for staff All staff to have had basic H&S training TB June 2006 “ £1,500 consult ancy £100 caterin g £100 room hire 20 days staff time % of learners and staff are aware their rights and responsibilities under H&S. Improve on benchmark. All tutors aware of how to deal with H&S issues All premises have risk assessments All staff attending to report they are more competent to deal with H&S issues One members of staff TB Final version 27th March 2006 Staff members to complete ENTO Unit D July 2006 Training in hazard spotting, manual handling, lone working etc By end of February 2006 “ Q&CM All staff report they are better able to deal with H&S issues 11 Priority Action 2.7 Inadequate M Milestones H Lead office By end of February 2006 HLLL By end of February 2006 HLLL Monitoring and evaluation Cost Success Criteria Report to quarterly management meeting 5 days staff time Report to quarterly mgmt meeting 2 days time Plan in place and all staff sign to say seen. All data used to set benchmarks to measure improvement promotion of equal opportunities and diversity 2.7.1 Compile diversity action plan for LLL including learners and staff Plan drafted and agreed Regular data reports to management teams on equalities Benchmarks established and targets for future improvements made M Timescales 2.7.2 Set up EO action group 2.7.3 Additional training on EO for staff Action group established with terms of reference and SMART plan with representative of all of LLL By end of February 2006 All processes and policies assessed for impact on diversity Diversity to be standard item on all agendas By end of January 2006 HLLL HLLL HLLL “ “ By end of March 2006 HLLL “ H 2.7.3 Revise learner handbook and other marketing materials Final version 27th March 2006 Learner handbook ‘SMOG’ analysed and translation details included By end of December 2006 10 days staff time “ “ All tutors to attend basic EO training, managers to attend separate training Action group set up with clear remit 10 days staff time £1,500 trainin g £200 TL (SFL) “ Report on all procedures produced with mitigating/ alleviating response % of tutors reporting confidence in equalities increases “” Increase % learners questioned report better knowledge 12 Priority M Action 2.7.4 All properties to be DDA assesses and action plans to be reviewed 2.8 Insufficiently H Milestones Timescales Lead office Learner handbook reprinted with revised complaints policy By end of February 2006 HLLL All locations to be DDA assessed Monitoring and evaluation Cost Success Criteria “ 5 days staff time of rights; 10% increase in comments/compl aints “ £1000 consul tants fees 10% of properties used are more accessible By April 2006 HLLL Set up quality Lifelong Learning Group to review effectiveness of quality system From February 2006 VLM Report to Quality Action Group Implement quality calendar From September 2005 HLLL Report to quality meetings Support improved lesson observations (additional training for staff and moderation meetings set up) From January 2006 HLLL “ Improve course reviews From February 2006 Q&CM “ established quality improvement 2.8 1 All procedures listed in the QA manual to be applied over the year Final version 27th March 2006 12 days staff time 12 days staff time 5 days staff time 2 days staff time 25% of systems reviewed quarterly All items in quality calendar addressed monthly % of OTL regarded as accurate improves over the year when assessed in moderation Course reviews analysed and used for planning 13 Priority Action Final version 27th March 2006 Milestones Timescales Lead office Utilise learners’ feedback from surveys in planning From February 2006 TL FL, TL SFL, Q&CM Improved SAR- additional support on SAR from LSC consultant From March 2006 HLLL Monitoring and evaluation “ Cost Success Criteria 4 days staff time Curriculum developed according to learner comments “ All venues assessed by recruitment, retention and achievement and DDA/risk assessment From March 2006 Q&CM Data from learner satisfaction surveys incorporated in planning From March 2006 Q&CM “ “ SAR in next inspection regards more confidence in the report Improved performance indicators “ 14 Preparation for Life and work This section sets out the strengths and weaknesses noted by the Adult Learning Inspectorate in this area of learning and the actions, which will be taken to consolidate and build upon the strengths and improve weak areas. Strengths 3.1 Good teaching and learning 3.2 Good monitoring of learners’ progress Priority Action Milestones Timescales Lead officer All new TL to attend LSC training on OTL Additional support for team leads on managing equalities in class rooms By February 2006 By May 2006 HLLL Paperwork for OTL checked Schedule of OTL set up OTL to take place Grades from OTL to feed into 1-1s By end of January 2006 By end of March Monitoring and evaluation Cost Success Criteria 3.1 Good teaching and learning M 3.1.1 Training for new team leads on OTL H 3.1.2. Observation of teaching and learning Final version 27th March 2006 Q&CM TL TL TL TL Report to quality work group “ “ 2days All Team Leaders report confident in robust OTL 5 days Teaching and learning to take place; all observations at least satisfactory 15 Priority H Action Milestones Timescales Lead officer 3.1.3 Induction of new staff Staff induction programme drafted (to include S4L) Throughout yea TL Monitoring and evaluation “ Cost 2 days “ Success Criteria All staff to report that they are confident they know FACL systems H 3.1.4 1-1 meetings with staff H M 3.1.5 Performance management of staff with date flowing through management 3.1.5 Moderation of all OTL Monthly 1-1s to take place and targets set on Tutor Performance Plan By end of January 2006 All staff to have a monthly meeting when their outputs are measured by recruitment, retention and achievement and OTL 20 days TL “ For all new staff starting in January 2006 TL “ Moderation meeting set up and management of good and poor performance taken up From January 2006 VLM “ 5 days ‘Buddy’ observations to take place with FACL and SC From May 2006 VLM/C&QM “ 2days End of February 2006 TL 100% of staff report clearer targets 30 days All OTL verified All TL to confirm improved confidence in OTL 3.2 Good monitoring of learners’ progress H 3.2.1 Ensure all new tutors are supported in sow, ILPs and lesson plans Induction of new tutors to include support on sow and lesson plans Draft new tutor handbook “ TL (S4L) Report to quality work group “ “ Final version 27th March 2006 2 days staff time and £200 additional payment to sessional staff 100% of tutors reporting clarity in paperwork and procedures increases 16 Priority M Action Milestones Timescales 3.2.2 Fully embed RARPA Training for C&QM by LSC Training for TL s and tutors on RARPA and ILT TL to address RARPA in 1-1s March 2006 From April 2006 From May 2006 Lead officer C&QM/MISO Monitoring and evaluation Report to quality work group Cost 10 days staff time TL Success Criteria Tutors awareness of RARPA increases by 100% Weaknesses 3.4 Insufficient use of management information to help develop curriculum planning and insufficient focus on quality improvement in the skills for life provision Priority 3.4 H H Action Milestones Timescales Lead officer Monitoring and evaluation Cost Success Criteria Insufficient use of management information to help develop curriculum planning and insufficient focus on quality improvement in the skills for life provision 3.4.1 Appoint Skills for Life lead 3.4.2 Improve use of course management information for curriculum planning Seconded post in place Completed HLLL Report to AD 2 days time Permanent post appointed By end of March 2006 HLLL Report to AD £2k advertisin g Set benchmarks with other providers By end of January 2006 MISO Report to ACL quality meeting 2 days staff time Ensure all MIS is analysed to feed into planning By end of February 2006 Q&CM Report to quality work group 10days staff time By end of March 2006 HLLL Report to quality work group 4 days staff time Review learner and tutor evaluations Final version 27th March 2006 Improvement s in planningincrease in range of courses delivered 17 Priority Action Monitoring and evaluation Cost TL (S4L) Report to ACL quality group 3 days staff time By end of May 2006 TL (S4L) Report to ACL quality group £3,000 recruitme nt costs Subject learning coach training for ESOL By June 2006 TL (S4L) Link to e guides action plan By April 2006 TL (S4L) / MISO Develop citizenship courses for new academic year By September 2006 TL (S4) Milestones Timescales Lead officer Recruit additional tutors with the skills By end of March 2006 Additional training for existing staff Success Criteria Ensure all evaluations are analysed to feed into planning H 3.4.3 Improve ESOL “ “ 2 days staff time All ESOL course to run twice a week All staff delivering ESOL have additional training 1 day staff time “ Final version 27th March 2006 10 days staff time, £5,00 course costs 18 Family Learning This section sets out the strengths and weaknesses noted by the Adult Learning Inspectorate in this area of learning and the actions, which will be taken to consolidate and build upon the strengths and improve weak areas. Strengths 4.1 Good teaching and learning 4.2 Good working relationships with schools in the action zone Priority Action 4.1 Good Milestones Timescales Lead officer Monitoring and evaluation Cost Report to quality work group 2days staff time Success Criteria teaching and learning H 4.1.1 Training for new team leads of OTL All new TL to attend LSC training on OTL By February 2006 HLLL H 4.1.2 Schedule of OTL set up By end of January 2006 Q&CM Schedule drafted H 4.1.3 Sustain quality of teaching Throughout year By end of January 2006 TL “ TL “ For all new staff starting in January 2006 FACLM OTL to take place according to schedule Staff induction programme drafted Develop additional training on: RARPA, e guides, subject coaches, learners’ voice and data use Final version 27th March 2006 “ 3 days staff time 5 days staff time All Team Leaders report confident in robust OTL Standard of teaching is maintained at the service benchmark 2 days staff time “ 10 days staff time 19 Priority Action Milestones Timescales Lead officer H 4.1.4 Induction of new staff All new staff inducted From March 2006 TL H 4.1.5 Monthly 1-1 meetings with staff All staff to have a monthly meeting when their outputs are measured by recruitment, retention and achievement and OTL From April 2006 TL Monitoring and evaluation “ Cost 3 days staff time 30 days staff time “ 10 days Success Criteria 100 % of new staff to report that they are confident they understand procedures increases and personal targets VLM H M 4.1.6 Performance management of staff with date flowing through management 4.1.5 Moderation of all OTL To set up system to percolate performance data through management to AD Set up quality meeting with moderation function Moderation to take place and ‘buddy’ observations From March 2006 VLM From February 2006 From February 2006 “ 2days “ 3 days 100% of staff reporting overall understandin g of targets improves 100 % of grades of OTL moderated are assessed as accurate All TL to confirm improved confidence in OTL Final version 27th March 2006 20 Priority Action Milestones Timescales Lead officer To start by end of January 2006 TL FL Monitoring and evaluation Cost Report to ACL quality meeting 10 days staff time Success Criteria 4.2 Good working relationships with schools in the action zone H 4.2.1 To build relations with any schools through which family learning is being delivered Target schools with the greatest need Meetings with heads and new and current schools 4 days staff time TL FL M Set up family learning working group Final version 27th March 2006 By end of April 2006 Report to ACL quality meeting Family learning to run in at least 6 schools at least 50% outside Little Hulton Group to meet and to agree future development s 21 Weaknesses 4.3 Insufficient curriculum development and inadequate provision to meet the needs of learners across the city Action Milestones Timescales Lead officer Monitoring and evaluation Cost Success Criteria 4.3 Insufficient curriculum development and Inadequate provision to meet the needs of learners across the city H H 4.3.1 Develop programme of FLLN 4.3.2 Increase the delivery or FL and FLLN provision Final version 27th March 2006 Recruit family learning team leader - Temporary - Permanent January 2006 February 2006 HLLL G Recruit additional family learning tutors January 2006 HLLL G Induct new tutors January and February 2006 TL FL Report to HLLL Targets schools in particular need who would benefit from this provision From March 2006 TL FL Partially completed Develop provision together with schools in FL and FLLN From April 2006 TL FL G Report to ACL quality meeting £1500 recruitme nt costs Leader in post Tutors in post £1000 recruitme nt costs 100% of new tutors report clarity in systems At least 5 new schools targeted 12 days staff time Provision runs at least 5 new schools 12 days staff time 22 Action Milestones Timescales Lead officer 4.4.3. Develop appropriate progression routes From March 2006 TL FL All progression routes mapped Monitoring and evaluation Cost Report to ACL quality meeting 6 days staff time Success Criteria At least 20% of learners progress to alternative courses Responsible AD HLLL FACLM TL FL TL SFL MISO VLM Q&CM Assistant Director (Transition) Head of Lifelong Learning Family, Adult and Community Learning Manager Team Lead Family Learning Team Leader Skills for Life Management Information System Officer Vocational Learning Manager Quality and Contracts Manager Final version 27th March 2006 23