Community, Health and Social Care Scrutiny Committee – 18 August 2005
Action Sheet
Agenda Item 4
Councillor V Burgoyne
Councillor Clague
Councillor Gray
Councillor Heywood
Present

Apologies

Councillor B Murphy

Councillor Jane Murphy

Councillor Perkins

Councillor Wilson

Councillor Kean (Chair)
Councillor Lindley
A
A
A
A
A
Co-opted Members:, Mrs S Brearley, Apologies, Mr J Wheelton, Mrs M Dixon
Cllr Sheehy, Lead Member, Adult Social Services, Cllr E Burgoyne, Executive Support Member, Adult Social Services
1 Member of the public.
Invitees and Officers: Anne Williams, Strategic Director, Alan Bunting, Principal Officer, Strategic Planning and Rae
O’Farrell, Customer Care Manager, Community and Social Services; Alan Campbell, Salford PCT; Russell Bernstein and
Karen Dainty, Scrutiny Support Team.
Item
Responsible Member
Officer
Cllr Doris Fernandez
Discussion
Members observed a minute of silent reflection following the death of
Cllr Doris Fernandez. Members commented that her common sense
contributions to the work of the committee would be greatly missed.
1
Action
Required By
Timescale
Community, Health and Social Care Scrutiny Committee – 18 August 2005
Action Sheet
Agenda Item 4
Action Sheet from
Previous Meeting
Community and Social
Services Service Plan
05/06 . Cllr Sheehy –
Lead Member. Alan
Bunting, Principal
Officer, Strategic
Planning
MRSA/Infection Control
It was agreed to write to SRHT to clarify whether there had been
further progress in implementing the actions identified and if not, a
timescale for their implementation.
Cllr Sheehy presented the service plan for Community and Social
Services for 2005/06, which set out what would be delivered, in order
that this could be monitored by scrutiny.
Following the establishment of the Children’s Services Directorate, an
interim plan for the new directorate would be produced for the period
Sept 05 – March 06.
Members asked whether the report could indicate which were local
and which national targets.
Where a percentage figure was given, members asked that when
progress was reported back, the number be given as well for
comparison.
It was requested that greater publicity be given to the community
payback scheme as this would be of particular interest to local
communities.
In response to a question about the level of school non- attendance by
Looked After Children, Anne Williams outlined the new monitoring
2
Karen Dainty
Aug 2005
Community, Health and Social Care Scrutiny Committee – 18 August 2005
Action Sheet
Agenda Item 4
arrangements in place to target this.
It was suggested that a more detailed review of outside placements be
undertaken by Scrutiny. This would be referred to the Corporate
Parenting Commission.
Karen Dainty
Members commented that they were pleased with the plan and the
links shown to the Council’s pledges and acknowledged the work
which had gone in to the production of the document.
It was agreed that a report highlighting any areas of concern be
scheduled in 6 months time, with a full update in 12 months.
A separate issue was raised in connection with problems being
experienced in the community with a private children’s home which
had recently opened. Anne Williams would investigate this matter
further.
Report on the
Cllr Sheehy stated that Community and Social Services was the only
operation of the
directorate that produced a complaints and compliments report. This
Community and Social was part of the business planning cycle and provided feedback as to
Services Directorate’s where performance could be improved. The majority of issues were
Complaints Procedure resolved as near to the frontline and as quickly as possible.
April 2004 –March
2005
Rae O’Farrell outlined some key findings from the report. Members felt
it positive to see such a rise in the number of compliments received
3
Lead Member
Anne Williams
Feb 2006
Aug 2006
Community, Health and Social Care Scrutiny Committee – 18 August 2005
Action Sheet
Agenda Item 4
and felt this reflected the hard work of the staff.
Salford Royal
Hospitals NHS Trust
Patient
Responsiveness
Report April 20042005
Work Programme
2005/06
Members agreed to write a letter of thanks to Anne Roberts in
appreciation of her role as independent chair of the review panel.
Members received this report for information, following a meeting held
in April in connection with reports from the North West Independent
Complaints Advocacy Service.
The following information was requested:
 Whether cases referred to the ombudsman had been found for
or against. What actions have been identified, what are the
timescales and how will these be monitored?
 How many have been found to be legitimate complaints? What
proportion vexatious complaints?
 More context would be helpful – for example, how do the
number of complaints compare with other similar sized
hospitals?
 How are broader issues being dealt with – for example,
communication
 What learning has there been from PALS contacts?
 Could more information/timescales be provided on the
integrated care pathway for miscarriage
Karen Dainty outlined the proposed work programme for the
committee. This would need further updating once scrutiny chairs had
considered the evaluation of the current public consultation on work
4
Karen Dainty
Karen
Dainty/Deputy
Director of
Nursing and
Clinical
Governance,
SRHT
Aug 2005
Sept 2005
Community, Health and Social Care Scrutiny Committee – 18 August 2005
Action Sheet
Agenda Item 4
programme issues at the beginning of September. The outline
programme was approved.
Forward Plan
Date of next meeting
Alan Campbell stated that the PCT produced complaints reports and
these could be incorporated into the work programme if required.
Palliative Care – It was agreed that the figures as requested be
reported for information at the September meeting, with a more
detailed presentation by the appropriate officer on the draft strategy for
Supportive and Palliative Care in January 2006.
Foundation status – Anne Williams agreed to draft a briefing report for
members outlining the key points from discussions in cabinet and in
the context of the Choice Agenda and Patient Led NHS.
SHIFT/LIFT – It was suggested that future reports should focus on the
service changes that were in progress.
No issues arising.
Thursday 15 September 2005 at 1:30pm
Karen Dainty
Chair
Councillor Joe Kean
0161 775 7821
Assistant Director of Scrutiny
Russell Bernstein
0161 793 3530
Principal Scrutiny Support Officer
Karen Dainty
0161 793 2513
5
Sept 2005