SALFORD CITY COUNCIL
Environmental Scrutiny
Committee
SUBJECT:
15 July 2002
PERFORMANCE INDICATOR
RESULTS FOR 2001/2002
REPORT OF: DIRECTOR OF DEVELOPMENT
SERVICES
Part 1 (Open to
the Public)
ITEM No
PERFORMANCE
REVIEW MATTER
FOR
CONSIDERATION
1.0
PURPOSE OF REPORT
1.1
To inform members of the results of the nationally set Best Value
Performance Indicators for the year 2001/2002.
2.0
RECOMMENDATION
2.1
That the performance indicators be considered by the Scrutiny
Committee.
3.0
SUMMARY
3.1
This report sets out how well the Directorate has performed against key
nationally set performance indicators. Good performance against these
indicators is important as it demonstrates to independent auditors,
customers and stakeholders that the Council is performing well in key
Best Value areas, for example:
3.2

It is providing good services in areas having a high interaction with
the community.

It compares well against similar local authorities in nationally set
indicators.

It is driven by the desire for continuous improvement.
The information is presented in the form Comparator Action Plans
(CAP’s) and a Status Report. The CAP’s relate to individual indicators
and show:

Historic trends over the last three years.

Benchmarking information against other Greater Manchester
Councils, “family” authorities, Metropolitan Councils, and all
authorities.

Salford’s current position against current and five year targets.
1

A commentary on current performance showing barriers to
improvement (if any).

Current and proposed actions.
3.3
The City Council’s “family authorities” are determined by the Audit
Commission and are currently: Bolton, Coventry, Gateshead,
Hartlepool, Kingston-upon-Hull, Middlesbrough, Newcastle-upon-Tyne,
North Tyneside, Oldham, Redcar and Cleveland, Rochdale, St Helens,
Sandwell, Sheffield, South Tyneside, Stockton-on-Tees, Sunderland,
Tameside, Wirral, Wolverhampton.
3.4
A summary of the Council’s current performance is shown in the status
report which lists all Development Services indicators. The information
shows whether the performance is above or below target.
Graham Oldfield
Quality and Performance Manager
2
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Cost of highway maintenance per 100km travelled
on principal roads
BVPI No
93
Family
Trend
0.70
Salford's Targets
0.63
0.57
0.60
Pounds (£)
0.50
0.39
0.39
0.40
0.34
0.31
0.25
0.30
0.16
0.20
0.10
0.00
1998/99
1999/00
2000/01
Met
Average
00/01
Family
Average
00/01
Ranking against all GM Councils (of 10)
1st out of 10
Ranking against family authorities (of 21)
Joint 3rd out of 21
Range for all Mets Councils
0.2 - 2.16
Quartile level for Mets
1st
Quartile level for all Authorities
1st
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
0.39
Q2
-
0.39
Q3
-
N/A
Date: 15/05/02
Comments on Current Performance:
The latest figure is estimated and is subject to finalising of the accountancy figures to be reported to the DTLR.
However, the estimate shows that Salford is maintaining its position in the 1st quartile for this indicator (if lowest
figure is preferred).
Barriers to Improvement:
None. (if lower figure is preferable).
Current / Proposed Actions:
None.
Top Quartile to be Achieved By (Date):
Lead Officer:
Achieved.
Ian Crook
Ext: 3893
3
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Average cost of a working street light
BVPI No
95
Family
Trend
75.50
80.00
70.00
62.18
58.62
75.50
56.28
60.00
Pounds (£)
Salford's Targets
75.50
51.04
46.04
50.00
40.00
30.00
20.00
10.00
0.00
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 10)
Met
Average
00/01
5 out of 10
Ranking against family authorities (of 21)
10 out of 21
Range for all Mets Councils
27.4 - 133.41
Quartile level for Mets
2nd
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Target
2001/02
Salfords 5
Year Target
Salfords
Current
Position
2001/02
2000/01
2001/02
Q1
-
N/A
Q2
-
N/A
Q3
-
N/A
Date: 15/05/02
Comments on Current Performance:
This figure has reduced as a result of reduced staffing levels, reduced energy costs as a result of competitive
tendering and some accountancy adjustments. It can be observed that Salford is in the 2 nd quartile for this
indicator. Extensive consultation undertaken during the best value review of highways/streetcare shows that the
street lighting service is consistently rated as one of the best performing services of the City Council by a wide
range of highway users.
Barriers to Improvement:
Salford would need to reduce its street lighting costs by approx £136,500 if it was to attain top quartile level.
Current / Proposed Actions:
None.
Top Quartile to be Achieved By (Date):
Lead Officer:
Unlikely to be achieved.
I Crook
Ext: 3893
4
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Condition of principal roads
BVPI No
96
Trend
8%
6%
4%
No survey undertook
Percentage
10%
Salford's Targets
12.58%
No survey undertook
12%
Family
14.10%
14%
8.00%
8.00%
7.80%
8.00%
Salfords
Target
2001/02
Salfords 5
Year Target
Salfords
Current
Position
2001/02
4.60%
2%
0%
1998/99
1999/00
2000/01
Met Average
00/01
Ranking against all GM Councils (of 10)
6 out of 10
Ranking against family authorities (of 21)
9 out of 21
Range for all Mets Councils
0.0 - 50.9
Quartile level for Mets
2nd
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
PERFORMANCE IS
ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
10%
Q2
-
8%
Q3
-
8%
Date: 15/05/02
Comments on Current Performance:
The condition of the principal road network has remained static in the past 12 months. Salford is currently in the
2nd quartile on this indicator.
Barriers to Improvement:
Salford would need to get this figure down to 4.6% if it was to move into the top quartile. The main barrier to
improvement is the level of resource invested in the principal road network. It is envisaged that full SSA monies
and LTP monies would be needed to achieve top quartile levels in the medium / long term.
Current / Proposed Actions:
The best value review improvement plan for highways/streetcare does not envisage any improvement on this
indicator due to the City Councils current commitments to other priorities.
Existing monies are being prioritised to the city’s pavements to reduce the level of tripping accidents and the
value of third party claims being paid out by the City Council.
Top Quartile to be Achieved By (Date):
Lead Officer:
Will not be achieved at current funding levels
I Crook
Ext: 3893
5
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Condition of non-principal roads
BVPI No
97
Family
Trend
Salford's Targets
19.00%
20%
19.00%
18%
12%
10%
8%
6%
4%
10.40%
8.66%
3.10%
2%
Survey to be undertook of
a 1/4 of the network
No survey undertaken
Percentage
14%
No survey undertaken
16%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 7)
Ranking against family authorities (of 13)
Range for all Mets Councils
Met
Average
00/01
5th out of 7
11th out of 13
0.0 - 55.7
Quartile level for Mets
4th
Quartile level for all Authorities
4th
Family
Average
00/01
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
N/A
Q2
-
N/A
Q3
-
N/A
Date: 15/05/02
Comments on Current Performance:
In the last 12 months a survey has been undertaken to ascertain the condition of non-principal roads. This
showed that 19% of non-principal roads are in need of urgent planned maintenance. This figure puts Salford in
the 4th quartile compared to other metropolitan authorities.
Barriers to Improvement:
Salford would need to get this figure down to below 11.3% if it was to move into the third quartile. The main
barrier to improvement is the level of resource invested in the non-principal road network. It is envisaged that
full SSA monies would be needed to progress towards third quartile levels.
Current / Proposed Actions:
The best value review improvement plan for highways/streetcare does not envisage any improvement on this
indicator due to the City Councils current commitment to other priorities.
Existing monies are being prioritised to the city’s pavements to reduce the level of tripping accidents and the
value of third party claims being paid out by the City Council.
Top Quartile to be Achieved By (Date):
Lead Officer:
Will not be achieved at current funding levels
I Crook
Ext:3893
6
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage of street lights not working as planned
BVPI 98
Salford's
Targets
Family
Trend
2.0%
1.42%
Percentage
1.40%
1.04%
1.00%
1.0%
0.81%
0.79%
0.78%
1998/99
1999/00
2000/01
0.78%
0.78%
0.0%
Met
Average
00/01
Ranking against all GM Councils (of 10)
6 out of 10
Ranking against family authorities (of 21)
6 out of 21
Range for all Mets Councils
0.4 - 3.4
Quartile level for Mets
1st
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
0.89
Q2
-
0.87
Q3
-
0.92
Date: 15/05/02
Comments on Current Performance:
This is a key Best Value Performance Indicator.
Performance has slipped since last year due to the increased number of street outages reported, however Salford
is still in the top quartile for Metropolitan authorities.
Barriers to Improvement:
The long-term absence of a street lighting inspector hampered the planned bulb replacement process in 2001/2
thus leading to more reports of street lighting outages, particularly in the final quarter.
Current/Proposed Action:
A new street lighting inspector will be appointed in the next few weeks and it is hoped the 2002/3 performance
will return to previous levels.
Top Quartile to be Achieved By (Date):
Lead Officer:
Achieved
Ian Crook
Ext 3893
7
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Road Safety - Pedestrians killed/seriously injured and slight injuries
per 100,000 population
BVPI No
99a
Family
Trend
120
112.32
106.00
88.00
94.96
Salfords 5
Year
Target
Salfords
Current
Position
2001/02
84.00
80
Count
97.00
96.06
94.73
100
Salford's Targets
70.00
60
40
20
0
1994/98
1999/00
2000/01
Met
Average
00/01
Family
Average
00/01
Ranking against all GM Councils (of 10)
Joint 3rd out of 10
Ranking against family authorities (of 20)
Joint 13th out of 20
Range for all Mets Councils
58 - 151
Quartile level for Mets
3rd
Quartile level for all Authorities
3rd
Met Top
Quartile
00/01
Salfords
Target
2001/02
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
17.38
Q2
-
43.69
Q3
-
64.19
Date: 15/05/02
Comments on Current Performance:
Salford is in the 3rd quartile for this indicator. 2001 performance at 94.96 casualties per 100,000 is a substantial
improvement on 1994/1998 average figure of 112.32. The 2001 target has also been bettered
Barriers to Improvement:
Salford would need to achieve a figure of less than 70 if it was to attain top quartile status. The Local Transport
Plan explains the strategy of achieving such improvement over the longer term. It is vital that the LTP allocation
is spent on key improvement projects as quickly as possible in order to maintain progress.
Current / Proposed Actions:
Undertake key improvement projects in accordance with detailed statistical analyses showing projects, which
would potentially achieve the greatest reduction in accidents.
As from 2002/03 reporting of this indicator will change. Separate performance figures for slight injuries and
killed/seriously injured will be published.
Top Quartile to be Achieved By (Date):
Lead Officer:
End of 2006
Steven Lee
Ext: 3800
8
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Road Safety - Pedal cyclists killed / seriously injured and slight injuries
per 100,000 population
BVPI No
99b
Family
Trend
60
51.57
49.14
50
41.61
40.00
40
Count
Salford's Targets
37.00
36.00
34.00
34.33
27.00
30
20
10
0
1994/98
1999/00
2000/01
Met
Average
00/01
Family
Average
00/01
Ranking against all GM Councils (of 10)
Joint 2nd out of 10
Ranking against family authorities (of 20)
Joint 10th out of 20
Range for all Mets Councils
19 - 54
Quartile level for Mets
3rd
Quartile level for all Authorities
2nd
Met Top
Quartile
00/01
Salfords
Target
2001/02
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords 5
Year
Target
2000/01
Salfords
Current
Position
2001/02
2001/02
Q1
-
7.57
Q2
-
16.49
Q3
-
27.64
Date: 15/05/02
Comments on Current Performance:
Salford is in the 3rd quartile for this indicator. 2001 performance at 34.33 casualties per 100,000 is an
improvement on 1994/1998 average figure of 51.57. 2001 performance has also improved on 2000/01 figures
and the improvement target set for 2001/02 has also been achieved.
Barriers to Improvement:
Salford would need to achieve a figure of less than 27 if it was to attain top quartile status. The Local Transport
Plan explains the strategy of achieving such improvement over the longer term. It is vital that the LTP allocation
is spent on key improvement projects as quickly as possible in order to maintain progress.
Current / Proposed Actions:
Undertake key improvement projects in accordance with detailed statistical analyses showing projects, which
would potentially achieve the greatest reduction in accidents.
As from 2002/03 reporting of this indicator will change. Separate performance figures for slight injuries and
killed/seriously injured will be published.
Top Quartile to be Achieved By (Date):
Lead Officer:
End of 2005
Steven Lee
Ext: 3800
9
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Road Safety - 2 wheeled motor vehicles killed / seriously
injured and slight injuries per 100,000 population
BVPI No
99c
Family
Trend
Salford's Targets
45
32.75
35
Count
30
40.12
38.96
40
28.00
25.26
24.00
25
25.00
24.00
22.00
20
15
10
5
0
1994/98
1999/00
2000/01
Met
Average
00/01
Family
Average
00/01
Ranking against all GM Councils (of 10)
10th out of 10
Ranking against family authorities (of 20)
19th out of 20
Range for all Mets Councils
13 - 41
Quartile level for Mets
4th
Quartile level for all Authorities
2nd
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
7.13
Q2
-
19.6
Q3
-
29.4
Date: 15/05/02
Comments on Current Performance:
Salford is now in the 4th quartile in this indicator. At 40.12 casualties performance has worsened significantly
from the 1994-1998 average figure of 25.26. Furthermore performance has failed to meet the target of 25.0 set
for 2001/02.
Barriers to Improvement:
The environmental scrutiny committee received a detailed report in April 2002 explaining that this was a
national trend and identifying the reasons for the increase.
Current / Proposed Actions:
Salford will need to achieve a figure of less than 27.19 if it were to move back into the 2 nd quartile.
As from 2002/03 reporting of this indicator will change. Separate performance figures for slight injuries and
killed/seriously injured will be published.
Top Quartile to be Achieved By (Date):
Lead Officer:
Salford’s primary aim is firstly to reverse the
current trend pattern.
Steven Lee
Ext: 3800
10
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Road Safety - car users killed / seriously injured and slight injuries
per 100,000 population
BVPI No
99d
Family
Trend
600
541.05
514.37
520.58
Salford's Targets
489.00
475.00
500
438.25
373.00
Count
400
312.00
301.00
Family
Average
00/01
Met Top
Quartile
00/01
300
200
100
0
1994/98
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
9th out of 10
Ranking against all family authorities (of 20)
19th out of 20
Range for all Mets Councils
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
214 - 570
Quartile level for Mets
4th
Quartile level for all Authorities
4th
Performance Indicator Action Plan
Salfords
Target
2001/02
Salfords 5
Year Target
Salfords
Current
Position
2001/02
2000/01
2001/02
Q1
-
111.90
Q2
-
203.29
Q3
-
325.01
Date: 15/05/02
Comments on Current Performance:
Salford is in the 4th quartile (mets) for this indicator. Performance at 438.25 casualties per 100,000 has
significantly improved on 2000/01 figure of 520.58. Salford has also achieved its target of 489.00 set for the
year
Barriers to Improvement:
Salford would need to achieve a figure of less than 30 if it was to attain top quartile status. The Local Transport
Plan explains the strategy of achieving such improvement over the longer term. It is vital that the LTP allocation
is spent on key improvement projects as quickly as possible in order to maintain progress.
Current / Proposed Actions:
Undertake key improvement projects in accordance with detailed statistical analyses showing projects, which
would potentially achieve the greatest reduction in accidents.
As from 2002/03 reporting of this indicator will change. Separate performance figures for slight injuries and
killed/seriously injured will be published.
Top Quartile to be Achieved By (Date):
Lead Officer:
End of 2004
Steven Lee
Ext: 3800
11
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Road Safety - other vehicle users killed seriously injured
and slight injuries per 100,000 population
BVPI No
99e
Family
Trend
70
63.11
60
54.89
53.02
46.00
50
Count
Salford's Targets
42.00
44.58
41.00
39.00
40
31.00
30
20
10
0
1994/98
1999/00
2000/01
Met
Average
00/01
Family
Average
00/01
Ranking against all GM Councils (of 10)
6th out of 10
Ranking against family authorities (of 21)
Joint 13th out of 20
Range for all Mets Councils
5 - 157
Quartile level for Mets
3rd
Quartile level for all Authorities
3rd
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
13.37
Q2
-
23.62
Q3
-
34.32
Date: 15/05/02
Comments on Current Performance:
Salford is in the 3rd quartile for this indicator having last year been in the top quartile, however additional
casualties relating to public service utilities are now included in this category therefore like for like comparisons
are not meaningful. Performance at 44.58 is a substantial improvement on the 1994-1998 average figure of
63.11. Salford has failed to achieve its target set for 2001.
Barriers to Improvement:
Salford would need to achieve a figure of less than 31 if it was to regain top quartile status. The Local Transport
Plan explains the strategy of achieving such improvement over the longer term. It is vital that the LTP allocation
is spent on key improvement projects as quickly as possible in order to maintain progress.
Current / Proposed Actions:
Undertake key improvement projects in accordance with detailed statistical analyses showing projects, which
would potentially achieve the greatest reduction in accidents.
As from 2002/03 reporting of this indicator will change. Separate performance figures for slight injuries and
killed/seriously injured will be published.
Top Quartile to be Achieved By (Date):
Lead Officer:
Salford has now achieved the target for 2010 set out
in the LTP and must now seek to maintain this level
of performance against the projected increase in
traffic growth over the next 8 years.
Steven Lee
Ext: 3800
12
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Temporary controls / road closures per km of traffic sensitive road
BVPI No
100
Trend
Salford's Targets
Family
9.98
9.98
9.98
10
9
8
Count
7
5.50
6
5
4
3.10
2.81
3
2
0.90
1.24
1
0.10
0
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
10 out of 10
Ranking against family authorities (of 21)
21 out of 21
Range for all Mets Councils
0.0 - 5.5
Quartile level for Mets
4th
Quartile level for all Authorities
4th
Family
Average
00/01
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
2.1
Q2
-
5.1
Q3
-
5.1
Date: 15/05/02
Comments on Current Performance:
This indicator has dropped from previous years due to the smaller number of major highway projects being
undertaken. The indicator is not felt to be particularly good in that it seems to reward those authorities that do
not invest significantly in improving the highway infrastructure.
It is also apparent that many other authorities calculate the figures on a different basis than Salford. The District
Auditor has confirmed that Salford’s method of calculation is the correct one, however, it seems very likely that
most other authorities do not count traffic controls on traffic sensitive routes if they are only in place outside
peak times. Furthermore it is also suspected that some authorities do not count road closures which are longterm. Indeed almost half of Salford’s reported figure for 2001/2002 was due to temporary but long-term closure
of one street, Hampson Street during the construction of the new Inner Relief Route.
Barriers to Improvement:
The City Council is currently in the 4th quartile in this indicator,. If the City Council were to move to the 3 rd
quartile the number of days disruption would have to drop from 5.5 days to less than 1.3 days per km. Although
Salford’s figure in 2002/3 is expected to drop further it is unlikely to achieve a figure as low as 1.3 days and
indeed for a large urban metropolitan council with an extensive principal road network leading to a major city
i.e. Manchester, such a low figure could hardly be expected.
Current / Proposed Actions:
The City Council’s decision to delay a large number of highway projects funded from capital will reduce the
number of days traffic is disrupted through traffic controls or road closures from that of 2001/2.
Top Quartile to be Achieved By (Date):
Unlikely to be achieved
Lead Officer:
Ian Crook
Ext: 3893
13
P.I. Ref
Full Year 2001/02 Comparator Action Plan
The percentage of dangerous roads repaired within 24 hours
BVPI 105
Family
Trend
99%
98%
100%
95%
93%
Salford's Targets
99%
98%
99%
96%
Met Top
Quartile
00/01
Salfords
Target
2001/02
Salfords 5
Year Target
Salfords
Current
Position
2001/02
90%
Percentage
80%
60%
40%
20%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 10)
Met
Average
00/01
5 out of 10
Ranking against family authorities (of 21)
12 out of 21
Range for all Mets Councils
33 - 100
Quartile level for Mets
2nd
Quartile level for all Authorities
2nd
Family
Average
00/01
PERFORMANCE IS
BELOW TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
96
Q2
-
96.6
Q3
-
94.9
Date: 15/05/02
Comments on Current Performance:
This is a key Best Value Performance Indicator.
The top performers achieve 99%. Salford is currently in the 2nd quartile (met authorities) with a slight
improvement on last year’s percentage. Performance is not quite achieving the target set for the year.
Barriers to Improvement:
The system in place between the highway maintenance client and the highway contractor.
Current/Proposed Action:
Proposed actions to bring this performance to 99% is set out in the Best Value Review Improvement Plan, which
has been approved by Cabinet. It is envisaged that there will be no significant improvement on the 2001/2
performance in 2002/3. However, the merger of the Highways Client and DLO and the appointment of a partner
contractor in accordance with the Rethinking Construction principles are expected to improve performance to
98% (2nd quartile) by 2003/4.
Top Quartile to be Achieved By (Date):
Lead Officer:
2004/5
Ian Crook
Ext 3893
14
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage of new homes built on previously developed land
BVPI No
106
Family
Trend
100%
87%
90%
90%
Salfords
Target
2001/02
Salfords 5
Year Target
84%
80%
Percentage
Salford's Targets
92%
69%
69%
Met Average
00/01
Family
Average
00/01
97%
60%
40%
20%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 10)
1st out of 10
Ranking against family authorities (of 21)
2nd out of 21
Range for all Mets Councils
24 - 100
Quartile level for Mets
1st
Quartile level for all Authorities
1st
Met Top
Quartile
00/01
PERFORMANCE IS ABOVE
TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
Salfords
Current
Position
2001/02
2001/02
Q1
-
N/A
Q2
-
On target
Q3
-
N/A
Date: 15/05/02
Comments on Current Performance:
Salford is already in the top quartile on this indicator.
Barriers to Improvement:
None.
Current / Proposed Actions:
None.
Top Quartile to be Achieved By (Date):
Lead Officer:
Already achieved
David Evans
Ext: 3641
15
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Planning cost per head of population
BVPI No
107
Family
Trend
Salford's Targets
6
£7.76
£6.63
£6.55
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
£6.55
£5.14
No target set
Pounds (£)
£8.05
£7.44 *
8
Est
10
4
£2.05
2
0
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
4th out of 10
Ranking against family authorities (of 21)
5th out of 21
Range for all Mets Councils
3.85 - 12.92
Quartile level for Mets
1st
Quartile level for all Authorities
1st
Family
Average
00/01
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
3.70
Q2
-
3.70
Q3
-
3.70
Date: 15/05/02
Comments on Current Performance:
The top quartile figure for this indicator is £6.63 and below. The City Councils revenue outturn forms are still
being finalised by the City Treasurer, however an estimation of the figure at this stage shows that Salford is
likely to be within the top quartile for this indicator.
* Note the audited outturn figure was given as £19.07 but benchmarking has revealed that some costs were
allocated differently for 2000/01, resulting in an unrealistic total. The figure of £7.44 gives a truer picture.
Barriers to Improvement:
None.
Current / Proposed Actions:
In 2002/3 Development Services intends to partner with a facilities management company with a view to
replacing the existing paper based systems with electronic systems. It is envisaged that such a change will
produce a much more robust service which is capable of achieving top levels of performance on a consistent
basis, it will also be less reliant on administrative staff to manage the process and this should have the effect of
reducing the costs of the Development Control service which contributes to this indicator.
Top Quartile to be Achieved By (Date):
Lead Officer:
Already achieved
Paul Mallinder
Ext 3606
16
P.I. Ref
Full Year 2001/02 Comparator Action Plan
BVPI
108
Percentage of applications advertised as departures from the statutory
plan (UDP)
Family
Trend
Salford's Targets
1.2%
1.01%
0.95%
Percentage
1.0%
0.8%
0.6%
0.4%
0.30%
0.17%
0.2%
0.00%
0.00%
0.00%
1998/99
1999/00
2000/01
0.0%
Met
Average
00/01
Ranking against all GM Councils (of 10)
2nd out of 10
Ranking against family authorities (of 21)
5th out of 21
Range for all Mets Councils
0 - 4.69
Quartile level for Mets
1st
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
0.30
Q2
0.27
Q3
0.20
Date: 15/05/02
Comments on Current Performance:
Good performance has been maintained and the City Council is in the top quartile on this indicator as it is below
the figure of 0.3%
Barriers to Improvement:
The City Council’s current UDP is now over 5 years old and for this reason departures are beginning to occur.
However, the City Council’s new UDP is expected to be published in 2002/3 and it is envisaged that the number
of departures will reduce to none and therefore matching the City Council’s performance in previous years.
From 2002/03 this BVPI is being deleted and therefore no future targets are set.
Current/Proposed Action:
To publish the new UDP.
Top Quartile to be Achieved By (Date):
Lead Officer:
Achieved
Dave Jolley
Ext: 3631
17
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage of planning applications determined within 8 weeks
BVPI 109
Family
Trend
Salford's Targets
100%
Percentage
80%
77%
80%
70%
Family
Average
00/01
Met Top
Quartile
00/01
65%
60%
60%
69%
80%
69%
52%
40%
20%
0%
1998/99
1999/00
2000/01
Met
Average
00/01
4th out of 10
Ranking against all GM Councils (of 10)
Ranking against family authorities (of 21)
Joint 10th out of 21
Range for all Mets Councils
47 - 89
Quartile level for Mets
2nd
Quartile level for all Authorities
2nd
Salfords
Target
2001/02
PERFORMANCE IS
BELOW TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords 5
Year Target
Salfords
Current
Position
2001/02
2000/01
2001/02
Q1
-
76.4
Q2
-
76
Q3
-
71.34
Date: 15/05/02
Comments on Current Performance:
This is a key Best Value Performance Indicator.
Performance has dipped slightly in recent months but a near top quartile position is still being maintained.
Barriers to Improvement:
Process and capacity difficulties and a small number of large or complex applications has held back
performance. In the period October - December, staff sickness and resignations had a considerable impact on the
ability to manage workload and staff were diverted to Development Control from other duties in the Directorate
in an attempt to maintain performance
Current/Proposed Action:
The filling of staff vacancies is now underway.
In 2002/3 Development Services intends to partner with a facilities management company with a view to
replacing the existing paper based systems with electronic systems. It is envisaged that such a change will
produce a much more robust service which is capable of achieving top levels of performance on a consistent
basis, it will also be less reliant on administrative staff to manage the process and this should have the effect of
reducing the costs of the Development Control service which contributes to this indicator.
Top Quartile to be Achieved By (Date):
Lead Officer:
By March 2003
Dave Jolley.
Ext: 3631
18
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Average time taken to determine all applications
BVPI No
110
Salford's
Targets
Family
Trend
12
10.0
Time taken in weeks
10
9.0
8.0
9.2
8.4
8
6
4
2
0
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
3rd out of 10
Ranking against family authorities (of 21)
13th out of 21
Range for all Mets Councils
Family
Average
00/01
2nd
Quartile level for all Authorities
2nd
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
6.7 - 16.6
Quartile level for Mets
Met Top
Quartile
00/01
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
7.4
Q2
-
8
Q3
-
9
Date: 15/05/02
Comments on Current Performance:
Performance has dipped slightly in recent months but a near top quartile position is still being maintained.
Barriers to Improvement:
Process and capacity difficulties and a small number of large or complex applications has held back
performance. In the period October - December, staff sickness and resignations had a considerable impact on the
ability to manage workload and staff were diverted to Development Control from other duties in the Directorate
in an attempt to maintain performance.
Current / Proposed Actions:
In 2002/3 Development Services intends to partner with a facilities management company with a view to
replacing the existing paper based systems with electronic systems. It is envisaged that such a change will
produce a much more robust service which is capable of achieving top levels of performance on a consistent
basis, it will also be less reliant on administrative staff to manage the process and this should have the effect of
reducing the costs of the Development Control service which contributes to this indicator.
From 2002/03 this BVPI is being deleted.
Top Quartile to be Achieved By (Date):
Lead Officer:
By March 2003
Dave Jolley
Ext: 3631
19
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage satisfied with planning service
BVPI 111
Family
Trend
100%
87%
80%
Percentage
80%
81%
Family
Average
00/01
Met Top
Quartile
00/01
77%
Salford's Targets
90%
90%
Salfords
Target
2001/02
Salfords 5
Year Target
87%
60%
40%
20%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 10)
Met
Average
00/01
4th out of 10
Ranking against family authorities (of 21)
4th out of 21
Range for all Mets Councils
63 - 92
Quartile level for Mets
1st
Quartile level for all Authorities
1st
PERFORMANCE IS
BELOW TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Current
Position
2001/02
2000/01
2001/02
Q1
87
87
Q2
87
87
Q3
87
87
Date: 15/05/02
Comments on Current Performance:
The survey shows excellent levels of public satisfaction with the service. The target of 90% was perhaps too
ambitious, however it is very pleasing that Salford is in the top quartile for this indicator.
Barriers to Improvement:
None.
Current/Proposed Action:
Although the target has not been met, Salford is one of the very best performers in this area when measured
against all known data.
Top Quartile to be Achieved By (Date):
Lead Officer:
Achieved
Dave Jolley
Ext: 3631
20
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage score against the planning checklist
BVPI 112
Family
Trend
Salford's Targets
100%
Percentage
80%
70%
56%
60%
60%
54%
44%
44%
40%
20%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 10)
Met
Average
00/01
6th out of 10
Ranking against family authorities (of 21)
Joint 14th out of 21
Range for all Mets Councils
Family
Average
00/01
20 - 90
Quartile level for Mets
3rd
Quartile level for all Authorities
3rd
Met Top
Quartile
00/01
Salfords
Target
2001/02
PERFORMANCE IS
BELOW TARGET
2000/01
Q1
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords 5
Year Target
Salfords
Current
Position
2001/02
2001/02
50%
Q2
N/A
Q3
44%
Date: 15/05/02
Comments on Current Performance:
Salford is in the 3rd quartile for this indicator. The score has remained the same as 2000/1and we are below the
target set for the year. However, the DTLR has announced that this indicator is being deleted from April 2002.
Barriers to Improvement:
None – this indicator is to be deleted.
Current/Proposed Action:
None.
Top Quartile to be Achieved By (Date):
Lead Officer:
N/A
Dave Jolley
Ext: 3631
21
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Authority building open to the public accessible by disabled
BVPI No
156
Family
Trend
Salford's Targets
16%
13.28%
14%
13.58%
Percentage
12%
10.00%
10%
8%
6.60%
6%
4%
6.60%
4.20%
2.10%
2.10%
2%
N/A
0%
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
5th out of 10
Ranking against family authorities (of 21)
13th out of 21
Range for all Mets Councils
0 - 82.35
Quartile level for Mets
4th
Quartile level for all Authorities
4th
Family
Average
00/01
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
BELOW TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
N/A
Q2
-
4
Q3
-
4
Date: 15/05/02
Comments on Current Performance:
Salford is currently 22nd out of 36 metropolitan authorities. This is a very difficult indicator to achieve as it is
judged strictly on Part M of the Building Regulations. For this reason the figure does not fully reflect how
accessible buildings are to disabled people, for example 17 social services buildings have been improved
substantially in the past year and offer very high standard accessibility, however because of issues such as
signage, switch heights etc they do not comply with the precise Part M definition.
Performance has improved on 2000/01 due to the sales of Vulcan House and the Education offices at Chapel St,
and the acquisition of the ‘compliant’ Minerva House
Barriers to Improvement:
Resources are being prioritised to areas of major need rather than to improve performance against the strict
definition of this indicator. Close collaboration is taking place between Development Services, Building
Surveyors and the City Council’s access officer in order to prioritise the City Council’s limited resources in the
most effective way.
Current / Proposed Actions:
Extensive collaboration between Development Services, Building Surveyors and the City Council’s access
officer, using the results of surveys of buildings and users as far as possible.
Top Quartile to be Achieved By (Date):
Lead Officer:
Eric Wilson
Ext: 3690
22
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Pedestrian crossings with facilities for disabled
BVPI No
165
Family
Trend
Salford's Targets
100%
87.0%
90%
80%
Percentage
60%
73.0%
70.0%
70%
65.0%
59.0%
54.0%
59.4%
56.0%
45.0%
50%
40%
30%
20%
10%
0%
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
5th out of 10
Ranking against family authorities (of 21)
16th out of 21
Range for all Mets Councils
3rd
Quartile level for all Authorities
4th
Met Top
Quartile
00/01
Salfords Salfords 5 Salfords
Target
Year
Current
2001/02
Target
Position
2001/02
PERFORMANCE IS
ABOVE TARGET
33 - 100
Quartile level for Mets
Family
Average
00/01
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2000/01
2001/02
Q1
-
59.4
Q2
-
59.4
Q3
-
59.4
Date: 15/05/02
Comments on Current Performance:
Salford is currently in the 3rd quartile for this indicator. Performance on this indicator has remained static in the
last 12 months and as a result of the City Council’s decision to spread the LTP capital allocation over 18 months
it is envisaged that little progress will be made in 2002/3. However the best value review improvement plan
shows that performance will increase to 75% by 2005/6 and achieve top quartile level in 2006/7.
Barriers to Improvement:
Resources to invest in pedestrian crossing facilities.
Current / Proposed Actions:
It is envisaged that little progress will be made in 2002/3, however extensive survey work of each crossing is
currently taking place in order to ascertain the most effective way of phasing improvement works. The best
value review improvement plan shows that performance will increase to 75% by 2005/6 and achieve top quartile
level in 2006/7.
Top Quartile to be Achieved By (Date):
Lead Officer:
2006/7
Steven Lee
Ext: 3800
23
P.I. Ref
Full Year 2001/02 Comparator Action Plan
Percentage of footpaths and rights of way easy to use by the public
BVPI No
178
Family
Trend
73%
80%
Percentage
Salford's Targets
92%
100%
60%
69%
70%
65%
60%
60%
50%
40%
20%
0%
1998/99
1999/00
2000/01
Ranking against all GM Councils (of 8)
Ranking against family authorities (of 21)
Met
Average
00/01
7th out of 8
15th out of 18
Range for all Mets Councils
0 - 100
Quartile level for Mets
4th
Quartile level for all Authorities
4th
Family
Average
00/01
Met Top
Quartile
00/01
PERFORMANCE IS
BELOW TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Target
2001/02
Salfords 5
Year Target
Salfords
Current
Position
2001/02
2000/01
2001/02
Q1
-
N/A
Q2
-
N/A
Q3
-
50%
Date: 15/05/02
Comments on Current Performance:
Salford is currently in the 4th quartile on this indicator. The definition of this indicator has changed from
previous years hence the drop in the score. Salford would have to achieve a score of above 92% to attain top
quartile status. The main reason for poor performance is signage
Barriers to Improvement:
None.
Current / Proposed Actions:
New footpath signs have now been ordered and will be installed over the next two years. It is envisaged that by
the end of 2003/4 the City Council will be in the top quartile for this indicator. All actions are set out in the
Highways/Streetcare Best Value Improvement Plan.
Top Quartile to be Achieved By (Date):
Lead Officer:
2003/4
Ian Crook
Ext: 3893
24
PLEDGE 2 : QUALITY HOMES FOR ALL
We will help ensure every person in Salford lives in a decent home
P.I. PERFORMANCE INDICATOR
REF
2.23 Plan the construction of over 630 new homes each year to ensure 6,400 new homes are built between
2201 and 2011 (LPI)
2.24 Complete the design and external repair and painting to over 3,000 Council Dwellings (LPI)
2.25
Manage the design and improvement of 140 private dwellings in renewal areas in the City and 20
shops in Seedley and Langworthy (LPI)
STATUS
On target
Target changed
by client
Target changed
by client
LEAD
DIRECTORATE
Development Services
REPORTING
FREQUENCY
Half-Yearly
Development Services
Half-Yearly
Development Services
Half-Yearly
REPORTING
FREQUENCY
Quarterly
PLEDGE 4 : A SAFER SALFORD
We will make Salford a safer place to live and work
P.I.
REF
4.7
4.8
PERFORMANCE INDICATOR
STATUS
Damage to roads and pavements – The number of all reported incidents of dangerous damage to
roads and pavements repaired or made safe within 24 hours of the authority becoming aware of the
damage (BVPI 105)
The % of streetlights not working as planned (BVPI 98)
Road Accidents
The number of road accident casualties per 100,000 population: Children killed/seriously injured (LPI)
 Pedestrians-slightly injured/Killed and seriously injured (BVPI 99)
Below target
LEAD
DIRECTORATE
Development Services
Below target
Development Services
Quarterly
Below target
Development Services
On target
Development Services
4.22
The % of pedestrian crossings with facilities for disabled people (BVPI 165)
On target
Development Services
Half-Yearly
(Dec and Jan)
Half-Yearly
(Dec and Jan)
Half-Yearly
(Dec and Jan)
Half-Yearly
(Dec and Jan)
Half-Yearly
(Dec and Jan)
Half-Yearly
(Dec and Jan)
Half-Yearly
4.23
The % of planning applications for which we are assessed by Greater Manchester police against
Crime and security Policy (LPI)
The number of fatalities or injuries on site or demolition projects supervised by Building Control
(LPI)
On target
Development Services
Half-Yearly
On target
Development Services
Half-Yearly
4.9
4.11
4.12

Pedal-cyclists-slightly injured/killed and seriously injured (BVPI 99)
On target
Development services
4.13

Two wheeled motor vehicle-slightly injured/killed and seriously injured (BVPI 99)
Below target
Development Services
4.14

Car Users-slightly injured/killed and seriously injured (BVPI 99)
On target
Development Services
4.15

Other vehicle users-slightly injured/Killed and seriously injured (BVPI 99)
On target
Development Services
4.24
25
4.25
4.26
4.27
4.28
4.29
4.30
The % of the total length of footpaths and other rights of way which were easy to use by members
of the public (BVPI 178)
Condition of Principal roads-% of principal road network at a point where repairs are needed to
prolong residual life (BVPI 96)
Condition of non-principal roads (BVPI 97)
The number of days of temporary traffic controls or road closure on traffic sensitive roads caused
by local authority road works per km of traffic sensitive road (BVPI 100)
The cost of highway maintenance per 100km travelled by a vehicle on principal Roads (BVPI 93)
Average cost of maintaining streetlights (BVPI 95)
Target no longer
applicable
On target
Development Services
Half-Yearly
Development Services
Annually
On target
On target
Development Services
Development Services
Annually
Half-Yearly
On target
On target
Development Services
Development Services
Annually
Annually
REPORTING
FREQUENCY
Quarterly
PLEDGE 5 : STRONGER COMMUNITIES
We will help to make Salford a better place to live
P.I.
REF
5.4
5.16
PERFORMANCE INDICATOR
STATUS
The % of new homes built on previously developed land
(BVPI 106)
The cost per passenger journey of subsidised bus services
(BVPI 94)
On target
LEAD
DIRECTORATE
Development Services
Not yet known
Development Services
Annually
REPORTING
FREQUENCY
Quarterly
SUPPORTING THE PLEDGES
Measuring Our Efficiency and statutory responsibilities
P.I.
REF
7.1
7.11
7.12
7.13
7.15
7.16
7.48
PERFORMANCE INDICATOR
STATUS
The % of planning applications determined within 8 weeks
(BVPI 109)
Planning cost per head of population (BVPI 107)
Below target
LEAD
DIRECTORATE
Development Services
On target
Development Services
Annually
The number of advertised departures from the statutory plan approved by the authority as a % of
total permissions granted (BVPI 108)
The average time taken to determine all planning applications
(BVPI 110)
Score against a checklist of planning best practice
(BVPI 112)
The % of applicants and those commenting on planning applications satisfied with the service
received (BVPI 111)
The % of building regulations given a decision within a statutory period of 5 weeks or 2 months
(LPI)
Below target
Development Services
Half-Yearly
Below target
Development Services
Half-Yearly
Below target
Development Services
Half-Yearly
Below target
Development Services
Half-Yearly
On target
Development Services
Half-Yearly
26
7.49
The % of authority buildings open to the public in which all public areas are suitable for and
accessible to disabled people (BVPI 156)
27
Below target
Development Services
Half-Yearly