ITEM No. 10
Customer & Support Services Scrutiny Committee- Work Programme 2004/05
ITEM
DESCRIPTION
RESPONSIBLE
MEMBER / OFFICER
COMMENTS
Meeting 20th December 2004 (9.30 am)
Member Training
Complaints
Citizenship
Ceremonies
The Forward Plan
Customer & Support
Service Plan update
During the meeting Members will take part in an
introduction to e-learning and questioning skills – follow
up training for Members is scheduled for January
Following on from the Ombudsman letter and the
Councils response the Members want to look at how we
deal with complaints and how we compare with others
A report on the content and take up of the Ceremonies
An update on developments with the Forward Plan of Key
Decisions following concerns raised by Members
An information item keeping members up to date with
progress against directorate targets
Lisa Edwards
Russell Bernstein /
Alan Eastwood
Alan Eastwood
Alan Eastwood
Alan Westwood /
Andy Roberts
Each Scrutiny Committee is
taking part in these
sessions.
Preparatory work is
required to develop this
piece of work
Members Requested details
following an issue raised in
the Service Plan
Members required
improvements
A regular reporting item
Meeting 24 th January 2005
Health and Safety
Procurement
Strategy
LPSA Targets
Following a recent Health and Safety concern Members
will consider -in depth the consequences and
Head of Personnel
preventative measures in place
Meeting 28th February 2005
A quarterly update on the progress with the City
Gary Amos, Assistant
Council’s Procurement Strategy and the targets on the
Director, Procurement
Action Plan
A consideration of the LPSA - period 1 and some details
Elaine Davis, Princ. Off.
of the 2nd Generation LPSA.
Strategy and Resources
The matter was referred by
the Leader of the Council
Members requested they
monitor progress.
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ITEM
DESCRIPTION
RESPONSIBLE
MEMBER / OFFICER
COMMENTS
A report following concerns raised by Members around
E- Government
the ability of the City Council to attain the Government’s
David Hunter
February – to be confirmed
e-government targets.
Following a recent report members requested this are be
Members requested the
Homeworking
revisited internally and comparisons made with other
Mike Bleese
work - February / March to
authorities
be confirmed
Attendance
Member requested updates on workforce planning
Quarterly figures plus
Debbie Brown
Management
information particularly absence data
detailed absence data
Following the report to directors team, members will be
Reward and
February / March to be
informed of the progress on ideas and actions to be
Debbie Brown
recognition
confirmed
taken
Future items to be incorporated into the Workplan
A look at the structure of the new Customer & Support
Review of Corporate Service Directorate and its evolution, also there is
Consider how to measure
Alan Westwood
Governance
potential for this committee to adopt an overview /
effectiveness / efficiencies
monitoring role for the review
A look at the developing structure of the Directorate to
Customer & Support
ensure clarity of objectives, alignment with the pledges
Alan Westwood
To be confirmed
Service
and smooth transition
Think Customer Initiative – Think Efficiency & Gershon - Directorate Service Plans (QPE) – LPSA progress
Chair
Assistant Director
Scrutiny Support Officer
Councillor J. Dawson
Russell Bernstein
Peter Kidd
0161 793 5014
0161 793 3530
0161 793 3322
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