SALFORD CITY COUNCIL
Environmental Scrutiny
Committee
SUBJECT:
18th Nov 2002
PERFORMANCE INDICATORS:
HALF YEAR RESULTS FOR 2002/03
REPORT OF: DIRECTOR OF DEVELOPMENT
SERVICES
Part 1 (Open to
the Public)
ITEM No
PERFORMANCE
REVIEW MATTER
FOR
CONSIDERATION
1.0
PURPOSE OF REPORT
1.1
To inform members of the interim progress regarding the nationally set
Best Value Performance Indicators and key Local Performance
Indicators for the first half of the year 2002/2003, i.e. April to
September 2002.
2.0
RECOMMENDATION
2.1
That the performance indicators be considered by the Scrutiny
Committee.
3.0
SUMMARY
3.1
This report sets out how well the Directorate has performed against key
performance indicators. Good performance against these indicators is
important as it demonstrates to independent auditors, customers and
stakeholders that the Council is performing well in key areas, for
example:
3.2

It is providing good services in areas having a high interaction with
the community.

It compares well against similar local authorities in nationally set
indicators.

It is driven by the desire for continuous improvement.
The information is presented in the form of a Status Report, which lists
the indicators and shows whether the performance for the first six
months is:
a)
b)
improving, static, or deteriorating, and,
on target, or not on target.
Some performance information can only be compiled on an annual
basis and these indicators not included in the table.
1
3.3
Where performance is not on target, Comparator Action Plans, (CAP’s)
which contain more detailed information and comment, are appended.
3.4
A note of caution should be applied when looking at the results for the
road traffic accident casualties. It should be noted that this simple
analysis is based solely on information for the first six months, and as
such, seasonal variations and other random elements associated with
any accident could influence the overall year-end performance. In
addition it should be noted that these figures are based on January to
June performance and not April to September as is the case with all
other indicators.
3.5
The other point to note in respect of the road accident casualty figures
is the fact that whilst I am able to report current, i.e. this year’s figures,
the government definition of these indicators requires the previous
year’s data to be reported. Accordingly, when the Best Value
Performance Plan for 2003/2004 is published in June 2003, the Council
must publish the figures for 2001 and not the more up to date
information.
3.5
The City Council’s “family authorities” are determined by the Audit
Commission and are currently: Bolton, Coventry, Gateshead,
Hartlepool, Kingston-upon-Hull, Middlesbrough, Newcastle-upon-Tyne,
North Tyneside, Oldham, Redcar and Cleveland, Rochdale, St Helens,
Sandwell, Sheffield, South Tyneside, Stockton-on-Tees, Sunderland,
Tameside, Wirral, Wolverhampton.
Graham Oldfield
Quality and Performance Manager
2
DEVELOPMENT SERVICES PERFORMANCE INDICATORS – CURRENT STATUS AFTER 2ND QUARTER: 2002/2003
BVPI No.
99
99a (i)
99a (ii)
99b (i)
99b (ii)
99c (i)
99c (ii)
99d (i)
99d (ii)
99e (i)
99e (ii)
Local PI
109a
109b
109c
188
Local PI
Local PI
PERFORMANCE INDICATOR
The number of road accident casualties per 100,000 population for the
following categories: Pedestrians killed / seriously injured.
 Pedestrians slightly injured.
 Pedal cyclists killed / seriously injured.
 Pedal cyclists slightly injured.
 2 – wheeled motor vehicles users killed / seriously injured.
 2 – wheeled motor vehicles users slightly injured.
 Car users killed / seriously injured.
 Car users slightly injured.
 Other vehicle users killed / seriously injured.
 Other vehicle users slightly injured.
 Children killed / seriously injured.
60% of major planning applications determined in 13 weeks.
65% of minor planning applications determined in 8 weeks.
80% of other planning applications determined in 8 weeks.
The number of planning decisions delegated to officers.
The % of streetlights not working.
The number of fatalities or injuries on sites supervised by building control.
IMPROVING/
STATIC/
DETERIORATING
ON TARGET/
NOT ON TARGET
DETERIORATING
IMPROVING
STATIC
IMPROVING
IMPROVING
IMPROVING
IMPROVING
IMPROVING
STATIC
IMPROVING
STATIC
IMPROVING
DETERIORATING
IMPROVING
IMPROVING
IMPROVING
STATIC
ON TARGET
ON TARGET
NOT ON TARGET
ON TARGET
NOT ON TARGET
NOT ON TARGET
NOT ON TARGET
ON TARGET
ON TARGET
ON TARGET
NOT ON TARGET
NOT ON TARGET
NOT ON TARGET
NOT ON TARGET
NOT ON TARGET
ON TARGET
ON TARGET
Notes:
1.
The improving / static / deteriorating column compares current performance with performance in 2001/2002.
2.
The on target / not on target column compares projected year-end performance with year-end targets as set out in the BVPP.
3.
All other Development Services indicators which are not included in this table can only be measured at year-end.
3
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 113
Road Safety - Pedal cyclists killed / seriously injured
per 100,000 population
BVPI No
99b(i)
Family
Trend
Salford's Targets
6
5.00
5
4.50
4.50
4.00
3.90
Count
4
3.50
3.00
3
2.20
2
1
0.00
0
1999/00
2000/01
2001/02
Met
Average
00/01
Ranking against all GM Councils (of 10)
Joint 2nd
Ranking against family authorities (of 20)
Joint 5th
Range for all Mets Councils
1-7
Quartile level for Mets
3rd
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords 5
Year
Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
0.9
0.4
Q2
2.2
2.2
Q3
3.6
-
Date: 04/11/02
Comments on Current Performance:
The current performance of 5 casualties (2.2 casualties per 100,000 population) is in line with the performance in
previous years. At the same point last year, performance was identical at 5 casualties. This translated into a year
end figure of 10 casualties (4.5 per 100,000 population). If the same trend were replicated this year, there would
again be 10 casualties, falling short of the target of no more than 9 casualties (3.9 per 100,000). The last known
family average figure in this category was 10 casualties in the year 2000/2001.
Barriers to Improvement:
Accident data can be analysed to reveal trends and accident black spots, and appropriate accident reduction
measures can be planned and implemented. In addition, road safety campaigns can be targeted at specific groups
in order to make the biggest impact.
However, any measures that the City Council may deploy in an attempt to reduce road accident casualties can
only influence this indicator. They cannot determine the occurrence of all accidents which are also influenced by
random elements and behaviour. There are many factors beyond the control of the Council which have a bearing
on the number of road accident casualties throughout the City. In addition, the City Council is not the highway
authority for trunk roads or motorways even though the accident statistics for these highways are included within
Salford’s figures.
Current / Proposed Actions:
Continue to analyse data to prioritise areas of greatest need or areas where largest returns can be made.
Top Quartile to be Achieved By (Date):
Lead Officer:
End of 2005
Steven Lee
Ext: 3800
4
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 115
Road Safety - 2 wheeled motor vehicles killed / seriously
injured per 100,000 population
BVPI No
99c(i)
Family
Trend
Salford's Targets
10
8.00
7.60
8
7.00
Count
6.00
6
5.00
4.30
3.80
4
3.10
2
0.00
0
1999/00
2000/01
2001/02
Met
Average
00/01
Ranking against all GM Councils (of 10)
Joint 9th
Ranking against family authorities (of 20)
14th
Range for all Mets Councils
1 - 11
Quartile level for Mets
3rd
Quartile level for all Authorities
2nd
Family
Average
00/01
Met Top
Quartile
00/01
PERFORMANCE IS
NOT ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
0.4
1.3
Q2
3.6
3.1
Q3
6.2
-
Date: 04/11/02
Comments on Current Performance:
The current performance of 7 casualties (3.1 casualties per 100,000 population) is an improvement on
performance in previous years. At the same point last year, 8 casualties were recorded. This translated into a year
end figure of 18 casualties (8 per 100,000 population). If the same trend were to be replicated this year, the year
end figure would be 16 casualties which would fall short of the target of no more than 10 (4.3 per 100,000
population). The last known family average figure in this category was 13 casualties in the year 2000/01.
Barriers to Improvement:
Accident data can be analysed to reveal trends and accident black spots, and appropriate accident reduction
measures can be planned and implemented. In addition, road safety campaigns can be targeted at specific groups
in order to make the biggest impact.
However, any measures that the City Council may deploy in an attempt to reduce road accident casualties can
only influence this indicator. They cannot determine the occurrence of all accidents which are also influenced by
random elements and behaviour. There are many factors beyond the control of the Council which have a bearing
on the number of road accident casualties throughout the City. In addition, the City Council is not the highway
authority for trunk roads or motorways even though the accident statistics for these highways are included within
Salford’s figures.
Current / Proposed Actions:
Continue to analyse road accident data to prioritise areas of greatest need or areas where largest returns can be
made.
Top Quartile to be Achieved By (Date):
Lead Officer:
Salford’s primary aim is firstly to reverse the
current trend pattern.
Steven Lee
Ext: 3800
5
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 116
Road Safety - 2 wheeled motor vehicles slightly
injured per 100,000 population
BVPI No
99c(i)
Family
Trend
35
Salford's Targets
32.10
31.60
30
Count
25
21.00
20.10
20.10
18.00
20
17.00
14.30
15
10
5
0.00
0
1999/00
2000/01
2001/02
Met
Average
00/01
Ranking against all GM Councils (of 10)
10th
Ranking against family authorities (of 20)
20th
Range for all Mets Councils
9 - 32
Quartile level for Mets
4th
Quartile level for all Authorities
1st
Family
Average
00/01
Met Top
Quartile
00/01
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Current
Position
2002/03
Salfords 5
Year Target
2001/02
2002/03
Q1
6.7
7.6
Q2
16.0
14.3
Q3
23.2
-
Date: 04/11/02
Comments on Current Performance:
The current performance of 32 casualties (14.3 per 100,000 population) is an improvement on performance in
previous years. At the same point last year, 36 casualties were recorded. This translated into a year end figure of
72 casualties (32.1 per 100,000 population). If this trend were replicated this year, the year end figure would be
64 casualties, falling short of the target of no more than 45 casualties (20.1 per 100,000 population). The last
known family average figure in this category was 40 casualties in the year 2000/2001.
Barriers to Improvement:
Accident data can be analysed to reveal trends and accident black spots, and appropriate accident reduction
measures can be planned and implemented. In addition, road safety campaigns can be targeted at specific groups
in order to make the biggest impact.
However, any measures that the City Council may deploy in an attempt to reduce road accident casualties can
only influence this indicator. They cannot determine the occurrence of all accidents which are also influenced by
random elements and behaviour. There are many factors beyond the control of the Council which have a bearing
on the number of road accident casualties throughout the City. In addition, the City Council is not the highway
authority for trunk roads or motorways even though the accident statistics for these highways are included within
Salford’s figures.
Current / Proposed Actions:
Continue to analyse data to prioritise areas of greatest need or areas where largest returns can be made.
Top Quartile to be Achieved By (Date):
Lead Officer:
Salford’s primary aim is firstly to reverse the
current trend pattern.
Steven Lee
Ext: 3800
6
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 117
Road Safety - car users killed / seriously injured
per 100,000 population
BVPI No
99d(i)
Family
Trend
Salford's Targets
19.00
20
16.90
16.00
15.00
14.00
15
12.80
Count
11.40
10
5.80
5
0.00
0
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
Ranking against all family authorities (of 20)
Range for all Mets Councils
Met
Average
00/01
9th
Joint 11th
9 - 39
Quartile level for Mets
4th
Quartile level for all Authorities
1st
Family
Average
00/01
Met Top
Quartile
00/01
PERFORMANCE IS
NOT ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
2.2
1.8
Q2
6.2
5.8
Q3
12.5
-
Date: 04/11/02
Comments on Current Performance:
The current performance of 13 casualties (5.8 casualties per 100,000 population) is a slight improvement
compared with the same time last year when 14 casualties were recorded in this category. This translated into a
year end figure of 38 casualties (16.9 per 100,000 population). If the same trend were replicated this year, there
would be 35 casualties compared with the target of no more than 29 (12.8 casualties per 100,000 population).
The last known family average figure in this category was 34 casualties in the year 2000/2001.
Barriers to Improvement:
Accident data can be analysed to reveal trends and accident black spots, and appropriate accident reduction
measures can be planned and implemented. In addition, road safety campaigns can be targeted at specific groups
in order to make the biggest impact.
However, any measures that the City Council may deploy in an attempt to reduce road accident casualties can
only influence this indicator. They cannot determine the occurrence of all accidents which are also influenced by
random elements and behaviour. There are many factors beyond the control of the Council which have a bearing
on the number of road accident casualties throughout the City. In addition, the City Council is not the highway
authority for trunk roads or motorways even though the accident statistics for these highways are included within
Salford’s figures.
Current / Proposed Actions:
Continue to analyse road accident data to prioritise areas of greatest need or areas where largest returns can be
made.
Top Quartile to be Achieved By (Date):
Lead Officer:
End of 2004
Steven Lee
Ext: 3800
7
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 121
Road Safety - Children killed / seriously injured
per 100,000 population
LPI22
Family
Trend
Salford's Targets
14
11.60
12
9.80
Count
10
8.80
7.00
8
6
4.90
4
2
N/A
N/A
N/A
Met
Average
00/01
Family
Average
00/01
Met Top
Quartile
00/01
0
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
LOWER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Current
Position
2002/03
Salfords 5
Year Target
2001/02
2002/03
Q1
1.3
0.4
Q2
4.9
4.9
Q3
7.1
-
Date: 04/11/02
Comments on Current Performance:
The current performance of 11 casualties (4.9 casualties per 100,000 population) is identical to the same time last
year. This translated into a year end figure of 26 casualties (11.6 per 100,000 population). If the same trend were
replicated this year, there would be 26 casualties compared with the target of no more than 20 (8.8 casualties per
100,000 population).
Barriers to Improvement:
Accident data can be analysed to reveal trends and accident black spots, and appropriate accident reduction
measures can be planned and implemented. In addition, road safety campaigns can be targeted at specific groups
in order to make the biggest impact.
However, any measures that the City Council may deploy in an attempt to reduce road accident casualties can
only influence this indicator. They cannot determine the occurrence of all accidents which are also influenced by
random elements and behaviour. There are many factors beyond the control of the Council which have a bearing
on the number of road accident casualties throughout the City. In addition, the City Council is not the highway
authority for trunk roads or motorways even though the accident statistics for these highways are included within
Salford’s figures.
Current / Proposed Actions:
Continue to analyse data to prioritise areas of greatest need or areas where largest returns can be made.
Top Quartile to be Achieved By (Date):
Lead Officer:
N/A
Steven Lee
Ext: 3800
8
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 162
BVPI 109a Percentage of major planning applications determined within 13
weeks
Family
Trend
Salford's Targets
100%
80%
Percentage
63%
60%
60%
60%
45%
33%
40%
20%
N/A
N/A
N/A
Met
Average
00/01
Family
Average
00/01
Met Top
Quartile
00/01
N/A
0%
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Performance Indicator Action Plan
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
HIGHER FIGURE IS
PREFERABLE
Salfords 5
Year
Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
-
52%
Q2
-
45%
Q3
-
-
Date: 22/10/02
Comments on Current Performance:
This is a new indicator introduced by government for 2002 / 03 and as such there is no historic benchmark
data available. The only comparable figures available are the national average figures for the first quarter of
2002 which is 43%. We are currently slightly better than the national average with a figure of 45%.
Historically, Salford has performed roughly in line with the target. During 2000/2001 for example, the target
was exceeded with a figure of 63%. For the first six months of this year we are running below target at 45%,
a deterioration in performance from the first quarter figure of 52%. However, this coincided with the holiday
period and a period of staffing difficulties within the section since when, vacancies have been filled and I
anticipate that performance against this indicator will improve in the latter half of the year.
I am also conscious of the fact that there are relatively few applications falling within the “major” category
and as such one or two contentious applications that require extensive negotiations can easily influence
performance adversely.
Barriers to Improvement:
None, providing staffing levels can be maintained.
Current/Proposed Action:
From the beginning of October a revised system of working has been adopted in the administration team to
ensure a more streamlined process. I anticipate that this will improve processing times.
Monitor the quarterly figures closely to see if there are any long-term trends that may need addressing.
Maintain current staffing levels.
Top Quartile to be Achieved
By (Date):
By March 2003
Lead Officer:
Dave Jolley.
Ext: 3631
9
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 163
BVPI 109b Percentage of minor planning applications determined within 8 weeks
Family
Trend
Salford's Targets
100%
Percentage
80%
72%
65%
60%
65%
57%
60%
40%
20%
N/A
N/A
N/A
N/A
Met
Average
00/01
Family
Average
00/01
Met Top
Quartile
00/01
0%
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Performance Indicator Action Plan
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
HIGHER FIGURE IS
PREFERABLE
Salfords 5
Year Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
-
52%
Q2
-
57%
Q3
-
-
Date: 22/10/02
Comments on Current Performance:
This is a new indicator introduced by government for 2002 / 03 and as such there is no historic benchmark
data available. The only comparable figures available are the national average figures for the first quarter of
2002 which is 55%. We are currently slightly better than the national average with a figure of 57%.
Historically, Salford has performed roughly in line with the target. During 2000/2001 for example we
achieved 72%. However, for the first six months of the year we are running below target at 57%, although
this is an improvement from a first quarter figure of 52%. However, this coincided with the holiday period
and a period of staffing difficulties within the section since when, vacancies have been filled and I
anticipate that performance against this indicator will improve in the latter half of the year.
Barriers to Improvement:
None, providing staffing levels can be maintained.
Current/Proposed Action:
From the beginning of October a revised system of working has been adopted in the administration team to
ensure a more streamlined process. I anticipate that this will improve processing times.
Monitor the quarterly figures closely to see if there are any long-term trends that may need addressing.
Maintain current staffing levels.
Top Quartile to be Achieved
By (Date):
By March 2003
Lead Officer:
Dave Jolley.
Ext: 3631
10
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 164
BVPI 109c Percentage of other planning applications determined within 8
weeks
Family
Trend
Salford's Targets
100%
83%
Percentage
80%
80%
79%
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
77%
80%
60%
40%
20%
N/A
N/A
N/A
N/A
Met
Average
00/01
Family
Average
00/01
Met Top
Quartile
00/01
0%
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Performance Indicator Action Plan
PERFORMANCE IS
NOT ON TARGET
HIGHER FIGURE IS
PREFERABLE
2001/02
2002/03
Q1
-
52%
Q2
-
79%
Q3
-
-
Date: 22/10/02
Comments on Current Performance:
This is a new indicator introduced by government for 2002 / 03 and as such there is no historic benchmark
data available.
Historically, Salford has performed roughly in line with the target having achieved 83% in 2000/2001. For
the first six months of the year we are running just below target at 79%, although this is a big improvement
from a first quarter figure of 52% when the section experienced some staffing difficulties
Barriers to Improvement:
None, providing staffing levels can be maintained.
Current/Proposed Action:
From the beginning of October a revised system of working has been adopted in the administration team to
ensure a more streamlined process. I anticipate that this will improve processing times.
Monitor the quarterly figures closely to see if there are any long-term trends that may need addressing.
Maintain current staffing levels.
Top Quartile to be Achieved
By (Date):
By March 2003
Lead Officer:
Dave Jolley.
Ext: 3631
11
2nd Quarter 2002/03 Comparator Action Plan
P.I. Ref 168
BVPI 188 - Planning decisions delegated to officers a % of all decisions
Benchmarks
Percentage
Trend
100
90
80
70
60
50
40
30
20
10
0
Salford's Targets
90.00
90.00
83.00
74.00
69.00
58.00
1999/00
62.00
2000/01
2001/02
Met Average
00/01
Ranking against all GM Councils (of 10)
8th
Ranking against family authorities (of 21)
15th
Range for all Mets Councils
56% - 97%
Quartile level for Mets
4th
Quartile level for all Authorities
N/A
Performance Indicator Action Plan
72.00
68.00
Family
Average
00/01
Met Top
Quartile
00/01
Salfords
Target
2002/03
PERFORMANCE IS
NOT ON TARGET
HIGHER FIGURE IS
PREFERABLE
Salfords 5
Year Target
2001/02
Salfords
Current
Position
2002/03
2002/03
Q1
74%
Q2
72%
Q3
-
Date: 22/10/02
Comments on Current Performance:
Salford has traditionally performed poorly against this indicator, preferring to leave a large proportion of direct
decision making to elected members. However, in recent years the drive for modernisation has led to a number
of revisions to be made to the scheme of delegation and these have seen performance increase from 58% in
1999/2000 to the current level of 72%. Nonetheless this still falls considerably short of the government target to
ensure that 90% of decisions on planning applications are taken at officer level.
Despite significant improvements in recent years, the last comparative data puts Salford in the 4th quartile for
Metropolitan authorities. The most recent comparative information relates to the last quarter of 2001which
shows that the majority of similar authorities are achieving a greater degree of delegation than Salford.
Bradford (91%), Dudley (91%), Kirklees (92%), St Helens (93%), Wakefield (90%) and Stockton-on-Tees
(93%) are already exceeding the national target. For 2000/2001 Kirklees reached 97%.
Another more radical revision to the scheme of delegation is currently being considered.
Barriers to Improvement:
This indicator only measures the level of delegation. The current scheme of delegation is the only reason the
target is not being achieved.
Current / Proposed Actions:
The existing scheme of delegation is currently being reviewed by the City Council to consider a range of
proposals.
Top Quartile to be Achieved By
(Date):
2003
Lead Officer:
Dave Jolley.
Ext: 3631
12