PART 1
ITEM NO. 11
(OPEN TO THE PUBLIC)
_____________________________________________________________
REPORT OF THE LEAD MEMBER FOR ENVIRONMENTAL SERVICES
_____________________________________________________________
TO THE ENVIRONMENTAL SCRUTINY COMMITTEE
ON 19TH May 2003
_____________________________________________________________
TITLE: PERFORMANCE INDICATORS YEAR END RESULTS 2002/03
_____________________________________________________________
RECOMMENDATIONS:
That members note the performance of those Best Value Performance
Indicators (BVPI’s) and Local Performance Indicators (LPI’s) highlighted
within the report
_____________________________________________________________
EXECUTIVE SUMMARY:
The purpose of the report is to inform members of the year end performance,
on those BVPI’s and LPI’s which are the responsibility of the Directorate, and
are contained within the City’s Strategic and Best Value Performance Plan for
2002/03.
_____________________________________________________________
BACKGROUND DOCUMENTS: (available for public inspection) N/A
_____________________________________________________________
ASSESSMENT OF RISK: N/A
_____________________________________________________________
THE SOURCE OF FUNDING IS: N/A
_____________________________________________________________
LEGAL ADVICE OBTAINED: N/A
_____________________________________________________________
FINANCIAL ADVICE OBTAINED: N/A
_____________________________________________________________
CONTACT OFFICER: Wayne Priestley
_____________________________________________________________
WARD(S) TO WHICH REPORT RELATE(S) N/A
_____________________________________________________________
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KEY COUNCIL POLICIES:
Best Value
Scrutiny
Modernising Local Government
Waste Management
Performance Management
______________________________________________________________
DETAILS:

Attached are seven of the ten BVPI’s/LPI’s for which the Directorate is
able to provide final year end performance data for 2002/03, these are;
BVPI 82b
- The % of the total of tonnage of household waste which
has been composted.
BVPI 91
- The % of the population served by a kerbside collection
of recyclables or within 1 km of a recycling centre.
BVPI 166a - Score against a checklist of enforcement best practice for
environmental health.
BVPI 166b - Score against a checklist of enforcement best practice for
trading standards.
LPI 15
- The % of responses within the target times (for
Environmental Health and Trading Standards complaints and requests for
service).
LPI 16
- The % of highways that are of a high or acceptable
standard of cleanliness.
LPI 21
- The number of household waste collections which were
missed per 100,000 collections.

It should be noted that three of the Directorate’s BVPI’s cannot be reported
upon at this time due to circumstances beyond the Directorate’s control,
these are.
BVPI 82a
The % of the total tonnage of household waste arising
which have been recycled.
BVPI 84
per head.
-
The number of kilograms of household waste collected
BVPI 86
-
The cost of waste collections per household.
The reasons behind the inability to report on these indicators is as follow;
BVPI 82a / BVPI 84 – The information to complete these indicators is
provided by the Greater Manchester Waste Disposal Authority (GMWDA),
and the required information is not available until mid June 2003. As such
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the City’s recycling rate and waste production per head statistics will have
to be reported with the 1st Quarter Performance Indicators Report 2003/04,
in July 2003.
BVPI 86
The information for this indicator can only be gathered
when the Council’s final accounts are verified, which normally takes place
at the end of May. Therefore like the BVPI’s 82a and 84, this indicator’s
results will have to be reported with the 1st Quarter Performance Indicators
Report 2003/04, in July 2003.
BVPI 90a/b/c are not reported upon as the information for these indicators
is only gathered every three years as part of a Greater Manchester wide
survey. A survey is currently planned for September 2003 and will form
part of a later report. It is likely therefore that figures for this indicator may
only appear in the year end report for 2003/04.
BVPI 90a – c -
comprises of the following indicators;
BVPI 90a
collection
-
The % of people satisfied with household waste
BVPI 90b
-
The % of people satisfied with waste recycling
BVPI 90c
(not applicable to the City Council) The % of people
satisfied with waste disposal
_____________________________________________________________
CONCLUSION
Of the seven BVPI’s and LPI’s reported upon, all but one have achieved or
surpassed 2002/03 targets. The only indicator not to have seemingly
achieved anything of any note is BVPI 82b – The % of the total tonnage of
household waste which has been composted, which currently scores a 0%
score. This is not a failing regarding the Directorate’s ability to deliver, as this
indicator relates to centralised composting, the establishment of which would
be more relevant for the GMWDA to provide under the current waste disposal
contract. However, the Directorate is promoting home composting and has
issued over 5500 home composter units which it is estimated diverts
hundreds of tonnes of organic waste away from landfill each year.
Overall, therefore, the Directorate has had a successful year in terms of
meeting performance indicator targets, this success however is more than
simply a statistical success, it also means that service provision is improving
and therefore providing quality services to the residents of the City.
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P.I Ref BVPI 82b
Fourth Quarter 2001/02 Comparator Action Plan
The % of the total tonnage of household waste composted
BVPI
82b
Family
Trend
Salford's Targets
0.60%
0.5%
Percentage
0.50%
0.40%
0.30%
0.20%
NOT AVAILABLE
NOT AVAILABLE
0.10%
0.00%
0%
0%
0.00%
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
0.00%
1998/99
1999/00
Met
Average
01/02
2000/01
Ranking against all GM Councils (of 10)
2nd
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Family
Average
01/02
Met Top
Quartile
01/02
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
2001/02
2002/03
Q1
-
-
Q2
-
-
Q3
-
-
Date: 02/07/02
Comments on Current Performance:
This indicator refers to centralised composting, i.e. large amounts of green domestic
waste composted in one area. As such the city does not meet this indicators needs as
the composting it carries out is based on the provision of individual compost units to
households across the city. Currently over 5500 homes house such units.
Barriers to Improvement:
Due to DEFRA not accepting home composting for recycling rate calculations, the City is
not able to take advantage of the work it has done. Despite home composting being
highlighted in the National Waste Strategy, there is no agreed calculation to quantify the
amounts of waste composted in these units. Nevertheless it is crucial that home
composting be pursued as it is the most visible reminder of the need to recycle green
waste at its point of production – the home. However DEFRA needs to accept that a
formula of some kind has to be devised and qualified, to allow those local authorities
which have invested in home composters some recognition for their work.
Current/Proposed Action:
The GMWDA is currently undertaking trials to improve its levels of centralised
composting. Its source material is provided by the nine local authorities of Greater
Manchester. When the compost produced is of a high enough quality to be classed as a
recycled material, it is likely the local authorities involved will get some credit in that they
are collecting materials for the express purpose of recycling/composting and as such this
should be reflected in those authorities published recycling rates.
Top Quartile to be Achieved By (Date):
Lead Officer:
2005
Malcolm Thorpe
4
P.I. Ref BVPI 91
Fourth Quarter 2002/03 Comparator Action Plan
BVPI
91
Percentage of population resident within the Authorities area which are
served by a kerbside collection of recyclables or within 1 km radius of a
recycling centre
Family
Trend
Salford's Targets
105%
100%
100%
100%
Percentage
100%
100%
100%
100%
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
97%
95%
90%
84%
85%
80%
75%
1998/99
1999/00
2000/01
Met
Average
00/01
Ranking against all GM Councils (of 10)
Met Top
Quartile
00/01
PERFORMANCE IS
GOOD
Ranking against family authorities (of 21)
Range for all Mets Councils
Quartile level for Mets
76%
Quartile level for all Authorities
80%
Performance Indicator Action Plan
Family
Average
00/01
HIGHER FIGURE IS
PREFERABLE
2001/02
2002/03
Q1
100%
100%
Q2
100%
100%
Q3
100%
100%
Date: 13/05/02
Comments on Current Performance:
Due to two successful bids to the Government, The Directorate is now able to offer
kerbside collections of recyclables to the whole of the City. This new service is being
introduced in two phases. Phase one has seen half the City being offered the service, and
currently over 15000 homes are taking part. Phase two, covering the remaining half of the
City, will be in place by the end of 2003. If is envisaged that this service, together with the
paper collection service, and improvements to civic amenity sites which are being redesigned, to be more recycling-friendly, will meet the Government’s mandatory recycling
targets will be met. The targets are 8% of domestic waste to be recycled by 2003/04 rising
to 15% by 2005/06. The City is still maintaining its 14 recycling centres to support those
residents who still wish to use them.
The funding provided by The Government is only for 12 months and as such the City
Council has agreed to meet revenue costs for the scheme in the future.
Barriers to Improvement:
Participation levels are the real barriers to improvement, in that low participation rates will
make the service costly. Therefore The Directorate is involved in high profile awareness
raising campaigns to promote the service and thereby increase participation levels.
Partnerships with Shotton Waste Paper Mill, Salford Reds, GMWDA and residents groups
are all proving successful in bringing more people onto the scheme.
5
Current/Proposed Action:
As stated previously the service will be rolled-out to cover every household in the City by
the end of the year. In addition high and medium rise dwellings, which cannot be serviced
by kerbside collections, will be supplied with dedicated recycling facilities of their own,
these being funded through a successful Local Public Service Agreement. The Directorate
will be concentrating on achieving as high a participation rate as possible in order to make
the service economically as well as environmentally justifiable, which considering the
proposals to increase landfill tax from £13 per tonne to £35 per tonne in the next 10 years
is of paramount importance.
It should be noted that this indicator in 2003/04 will change to measure performance only
against levels of kerbside provision and as such performance against the new indicator
may fall initially, but it is expected to return to 100% as all low, medium and high rise
properties are provided with recycling services.
Top Quartile to be Achieved By (Date):
2004
Lead Officer:
Malcolm Thorpe
Assistant Director (Contract Services)
6
P.I Ref BVPI 166a
Fourth Quarter 2002/03 Comparator Action Plan
Score against a checklist of enforcement best practice for environmental
health
BVPI
166a
Family
Trend
Salford's Targets
101.00%
100.00%
100.00%
Percetage
99.00%
98.00%
97.00%
96.00%
95.00%
95.00%
NOT AVAILABLE
95.00%
95.00%
Salfords
Target
2002/03
Salfords 5
Year Target
NOT AVAILABLE
94.00%
93.00%
92.00%
1999/00
2000/01
2001/02
Met
Average
01/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Family
Average
01/02
Met Top
Quartile
01/02
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
-
-
Q2
-
-
Q3
-
-
Q4
95%
100%
Date: 06/05/03
Comments on Current Performance:
The service has achieved 100% performance against this indicator following changes to
the assessment criteria which now removes consumer advice from the environmental
health check-list.
Barriers to Improvement:
None
Current/Proposed Action:
N/A
Top Quartile to be Achieved By (Date):
Lead Officer:
2003
N J Powell
7
P.I Ref BVPI 166b
Fourth Quarter 2002/03 Comparator Action Plan
Score against a checklist of enforcement best practice for trading
standards
BVPI
166b
Family
Trend
Salford's Targets
120.00%
100.00% 100.00% 100.00%
100.00%
Percetage
80.00%
80.00%
60.00%
40.00%
NOT AVAILABLE
NOT
AVAILABLE
20.00%
0.00%
1999/00
2000/01
2001/02
Met
Average
01/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Family
Average
01/02
Met Top
Quartile
01/02
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Target
2002/03
Salfords 5
Year Target
Salfords
Current
Position
2002/03
2001/02
2002/03
Q1
-
-
Q2
-
-
Q3
-
-
Q4
80%
100%
Date: 06/05/03
Comments on Current Performance:
The service has achieved 100% performance against this indicator following the
introduction of mechanisms to provide annual health guidance to livestock holders.
Barriers to Improvement:
None
Current/Proposed Action:
N/A
Top Quartile to be Achieved By (Date):
Lead Officer:
8
P.I. Ref LPI 15
Fourth Quarter 2002/03 Comparator Action Plan
LPI 15
The % of responses within the target times
(for responding to Environmental Health and Trading Standards complaints and
requests for service)
Family
Trend
Salford's Targets
97.50%
97.16%
97.00%
96.50%
96.17%
Percentage
95.99%
96.00%
95.50%
94.96%
95.00%
95.00%
Salfords
Target
2002/03
Salfords 5
Year
Target
95.00%
94.50%
94.00%
93.50%
1999/00
2000/01
2001/02
Met
Average
01/02
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N.A
Range for all Mets Councils
NA/
Quartile level for Mets
N/A
Quartile level for all Authorities
N/A
Family
Average
01/02
Met Top
Quartile
01/02
PERFORMANCE IS
VERY GOOD
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords
Position
2002/03
2001/02
2002/03
Q1
92.62%
95.55%
Q2
99%
98%
Q3
97.33%
98.4%
Q4
96.17%
96.7%
Date: 2-05-03
Comments on Current Performance:
The performance target for the fourth quarter has again been exceeded however; it did
fall from slightly the previous quarter. The annual performance exceeded that for the
previous year. This target remains the most stringent within Gtr Manchester.
Barriers to Improvement:
Vacancies in three service areas have affected performance.
Current/Proposed Action:
Current performance is regarded as excellent, although a higher figure is preferable.
Top Quartile to be Achieved By
(Date):
Already achieved
Lead Officer:
Nigel Powell
Assistant Director (Public Protection)
9
P.I. Ref LPI 16
Fourth Quarter 2002/03 Comparator Action Plan
LPI 16
98.00%
The % of highways that are of a high or acceptabtle standard of
cleanliness
Salford's
Family
Trend
Targets
97.1%
96.0%
96.00%
94.4%
Percentage
94.00%
93.0%
92.00%
91.0%
90.00%
89.0%
88.00%
86.00%
84.00%
1998/99
2000/01
2001/02
Ranking against all GM Councils (of 10)
Met
Average
01/02
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
Quartile level for Mets
Quartile level for all Authorities
Family
Average
01/02
Met Top
Quartile
01/02
Salfords
Target
2002/03
PERFORMANCE IS
ABOVE TARGET
HIGHER FIGURE IS
PREFERABLE
Performance Indicator Action Plan
Salfords 5
Year
Target
2001/02
Salfords
Position
2002/03
2002/03
Q1
89%
95%
Q2
91%
94.3%
Q3
91.3%
92.3%
Q4
91%
96%
Date: 2/05/03
Comments on Current Performance:
The monitoring return of 96% for the fourth quarter has shown the best return of the last
year, with an increase of 3.7% from the third quarter. This has resulted in a yearly return
of 94.4% which surpasses the target set of 93%. Closer monitoring and supervision has
taken place in the fourth quarter and the City has benefited from the increase in the
number of Mini Mechanical Sweepers, particularly in areas of regeneration, i.e. SRBII
and NDC.
Barriers to Improvement:
The Directorate is constantly striving to improve street cleansing standards. The
introduction of further Mini Mechanical Sweepers in the City would increase standards.
Enforcement of the litter laws within the City, would also improve cleanliness levels.
Current/Proposed Action:
The introduction of 14 Mini Mechanical Sweepers and also the Zone Team that delivers
the 3 week frequency has enabled standards to improve. Provision of services must be
maintained to achieve the consistent improvement in standards.
Within 2003/04, the introduction of Enforcement Wardens (PCO’s), who will have the
powers to enforce the litter laws and will enable the Authority to respond to littering, both
pro-actively and reactively.
Top Quartile to be Achieved By
(Date):
2003
Lead Officer:
Malcolm Thorpe
Assistant Director (Contract Services)
10
P.I. Ref LPI 21
(Formerly BVPI 88)
Fourth Quarter 2002/03 Comparator Action Plan
LPI 21
The number of household waste collections which were missed per
100,000 collections
Family
Trend
Salford's Targets
300
265
250
100,000
200
147
150
123
98
90
100
70
48
50
23.5
0
1999/00
2000/01
2001/02
Ranking against all GM Councils (of 10)
Ranking against family authorities (of 21)
Range for all Mets Councils
Quartile level for Mets
Quartile level for all Authorities
Performance Indicator Action Plan
Met
Average
01/02
Family
Average
01/02
Met Top
Quartile
01/02
Salfords
Target
2002/03
PERFORMANCE IS
ABOVE TARGET
LOWER FIGURE IS
PREFERABLE
Salfords 5
Year
Target
Salfords
Position
2002/03
2001/02
2002/03
Q1
328
62
Q2
233
15
Q3
174
9.6
Q4
147
7.25
Date: 2/05/03
Comments on Current Performance:
Improvements again have occurred in missed bin rates in the fourth quarter compared
with first, second and third quarter returns. The first quarter showed 62 misses per
100,000 collections, the second quarter showed 15 misses per 100,000 collections, the
third showed a drop to 9.55 misses, and finally, the fourth shows yet another drop to 7.25
per 100,000, resulting in an annual return of 23.5%. This improvement is due to two
factors; firstly a bonus related payment is made if crews only miss an agreed number of
bins, (no more than 5 justifiable complaints per zone team per day) and secondly, a new
system of counting missed bins, agreed by auditors, whereby each bin reported ‘missed’,
is investigated by an environmental co-ordinator to see whether it is the fault of the
refuse collection crew or the resident. A final point of note is that the 4-day working week
has also meant no complaints of ‘missed bins’ are received, as was previously, when
bins were not collected on Bank Holiday Mondays and over the Christmas period.
Barriers to Improvement:
It is not anticipated that any significant barriers to improvement will occur. In fact every
attempt is being made to be in the top quartile of performers within 2 years. However as
this indicator is to be abolished in 2003/04 it may be difficult to make comparisons, as
undoubtedly poor performers are unlikely to retain this indicator as a local performance
indicator, whilst the best performers will. The Directorate does intend to retain the
indicator as a local performance indicator which means it will have to continue to make
significant improvements to achieve top quartile performance as the only local authorities
it will be able to measure itself against will already be the best performers.
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Current/Proposed Action:
At 23.5 per 100,000 collections for the year, the Directorate has achieved its 5 year
target of 70 misses. With regards to the Directorate measuring its performance now the
indicator is to be abolished, a network of those authorities which continue to use this
indicator as a local one, needs to be established so benchmarking can take place.
Top Quartile to be Achieved By
(Date):
2003
Lead Officer:
Malcolm Thorpe
Assistant Director (Environmental
Maintenance)
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