Community Impact Assessment Form
For a summary of this Community Impact Assessment, click here
Title of Community Impact Assessment (CIA): Creating a New Pendleton Final Business Case
Directorate: Office of the Chief Executive
Date of assessment: August 2012
Names and roles of people carrying out the community impact assessment. (Please identify Lead Officer):
Lead officer – Konrad Magdzinski
Support – Russell Dennis
Support- Daryl Stonebank
Section A – What are you impact assessing?
(Indicate with an “x” which applies):A decision to review or change a service
A strategy
A policy or procedure
A function, service or project
X
Are you impact assessing something that is?:New
X
1
Existing
Being reviewed
Being reviewed as a result of budget constraints
Describe the area you are impact assessing and, where appropriate, the changes you are proposing?
The ‘Creating a New Pendleton’ scheme will improve the quality of 1253 new homes, coupled with the modernisation of place and associated estates in terms of
design and layout. The Authority is looking to complement and enhance the scheme by delivering over 1,500 new homes through its development proposals. This
will see the provision of new homes for private sale and shared ownership, new affordable homes for rent, new and improved green space and public realm, new
playing fields and multi sport pitches, improved leisure facilities, new retail premises and other infrastructure improvements. New affordable homes will initially be
allocated to those residents living in the clearance areas.
The scheme also looks to improve the delivery of housing and neighbourhood services across Pendleton and has a proposed 30 year contract period (including a
40 month construction period) for the refurbishment, maintenance, and management of council owned properties in Pendleton. The scope of the PFI contract
includes:
 Retention and refurbishment of 1253 council owned properties;
 Refurbishment of external fabric and communal services to 9 multi storey blocks of flat complexes;
 Improved access and parking facilities through targeted re-modelling to remove the most challenging areas of the Radburn layout;
 Design improvements to reduce crime and improve connectivity of the area;
 Improved thermal efficiency and commitment to reduce fuel poverty;
 Improved recycling facilities;
 The clearance of 885 homes;
 Provision of approximately 457 homes for affordable rent;
 Provision of circa 1000 units for market sale;
 Provision of approximately 30 homes for intermediate housing opportunities (e.g. shared ownership); and
 New Community assets and associated social enterprises
In addition to the refurbishment works, the following services will also be included in the PFI contract:



Repairs and maintenance;
Lifecycle;
Grounds and estates services;
2





Re-servicing of voids;
Caretaking and cleaning;
Tenancy and leaseholder management;
Income collection and debt recovery; and
Lettings
The Final Business Case for the project is due to be submitted to Treasury for final approval in December 2012.
Section B – Is a Community Impact Assessment required (Screening)?
Consider what you are impact assessing and mark “x” for all the statement(s) below which apply
Service or policy that people use or which apply to people (this could include staff)
Discretion is exercised or there is potential for people to experience different outcomes. For example, planning applications
and whether applications are approved or not
Concerns at local, regional or national level of discrimination/inequalities
Major change, such as closure, reduction, removal or transfer
Community, regeneration and planning strategies, organisational or directorate partnership strategies/plans
Employment policy – where discretion is not exercised
Employment policy – where discretion is exercised. For example, recruitment or disciplinary process
X
X
X
X
If none of the areas above apply to your proposals, you will not be required to undertake a full CIA. Please summarise below why a full CIA is not required and send
this form to your directorate equality link officer. If you have identified one or more of the above areas, you should conduct a full CIA and complete this form.
Equality Areas
Indicate with an “x” which equality areas are likely to be affected, positively or negatively, by the proposals
Age
X
Religion and/or belief
3
Disability
X
Gender (including pregnancy and maternity)
Gender reassignment
Race
X
Sexual Identity
-
People on a low income (socio-economic inequality)
X
Other (please state below) (For example carers, ex offenders)
-
If any of the equality areas above have been identified as being likely to be affected by the proposals, you will be required to undertake a CIA. You will need only to
consider those areas which you have indicated are likely to be affected by the proposals
4
Section C – Monitoring information
C1 Do you currently monitor by the following
protected characteristics or equality areas?
Age
Yes (Y) or
No (N)
Y
Disability
Y
New tenant information would need to be collated for residents of New Build
Disability of the residents that reside in PFI contracted properties is currently monitored by
Salix homes and will be monitored by SP+ from the start of contract.
Gender (including pregnancy and maternity)
Y
New tenant information would need to be collated for residents of New Build
Gender of the residents that reside in PFI contracted properties is currently monitored by
Salix homes and will be monitored by SP+ from the start of contract.
Gender Reassignment
Y
New tenant information would need to be collated for residents of New Build
Gender reassignment of the residents that reside in PFI contracted properties is currently
monitored by Salix homes and will be monitored by SP+ from the start of contract.
Race
Y
New tenant information would need to be collated for residents of New Build
Ethnic Origin of the residents that reside in PFI contracted properties is currently monitored
by Salix homes and will be monitored by SP+ from the start of contract.
Religion and/or belief
N
New tenant information would need to be collated for residents of New Build
See Section E – SP+ will further develop the existing customer attributes database and will
view tenant information on an annual basis.
Sexual Identity
Y
People on a low income
(socio-economic inequality)
N
Other (please state) (For example carers, ex
offenders)
N
If no, please explain why and / or detail in the action plan at Section E how you will prioritise
the gathering of this equality monitoring data.
Age of the residents that reside in PFI contracted properties is currently monitored by Salix
homes and will be monitored by SP+ from the start of contract.
Sexual orientation of the residents that reside in PFI contracted properties is currently
monitored by Salix homes and will be monitored by SP+ from the start of contract.
New tenant information would need to be collated for residents of New Build.
This information is collated at sign up to PFI contracted properties and Salix retained. SP+
will further develop the existing customer attributes data base and will view tenant information
on an annual basis.
SP+ will monitor and record activity in PFI contracted properties around wider regeneration
and employment that may impact on groups such as ex offenders.
5
Section C (continued) – Consultation
C2 Are you intending to carry out consultation on your proposals?
Yes
If “no”, please explain your reason(s) why
If “yes”, please give details of your consultation exercise and results below
A considerable amount of consultation has already been carried out with residents in Pendleton. The level of consultation has been documented in the Creating a
New Pendleton Consultation Statement (annexed to the Final Business Case) and So what difference have you made, report by TPAS attached to this
Community Impact Assessment.
This consultation undertaken has helped shape the investment route for Pendleton (through the Housing Options Consultation) and in selecting a preferred
contractor. Much of the recent consultation in developing the plans for Pendleton has been carried out in partnership with residents, bidder’s and current landlord
Salix Homes. This has shaped refurbishment solutions, the design and layouts of new homes, the creation of new open space, play facilities, as part of the master
plan for Pendleton. Consultation with residents and partners have also shaped service delivery proposals, supported early rehousing in clearance areas and
established future customer involvement and governance structures. Examples of how we have involved and consulted with the community are outlined below.
Consultation and involvement
Consultation on the Stock Options Process began in August 2005 with a a summer conference at the Broadwalk Training Centre .The event was well attended and
enabled tenants to learn more about the next steps in the PFI process. The conference provided background as to why PFI was being pursued for Pendleton and
updated tenants on the next steps in the PFI process. An Issues and Options Consultation took place between 19 May and 29 June 2006. Overall feedback from the
public consultation was very positive, with support for the vision, strategic objectives and proposed options. The council outlined its proposal for housing in
Pendleton to the government in 2006. Proposals for the Pendleton area re-development including council housing were shared with residents and we asked for their
views. The government announced their approval of the outlined proposal.
Consultation on the ‘Preferred Options’ with the local community and key stakeholders took place from the 15 th June to the 26th July 2007. Over 30 events and a
6
door knocking exercise were arranged to maximise opportunities for the local community to get involved and be at the heart of setting a framework for the areas
regeneration. In total, approximately 6,500 questionnaires were sent, one to each residential address within the Pendleton regeneration area, which led to an overall
response rate of 10.5%.
The Pendleton PFI Steering Group: was formed in 2004 and has been involved in evaluation of bidder submissions. The group was made up from a range of
residents and local councillors, Salix Homes representatives, an Independent Community Advisor and members of the PFI Project Team. The process has
remained flexible in its approach , responding to the different needs of the project, with the group being involved with a range of activities which include:

Attendance and recommendations at consultation events throughout the process

Pendleton Area Action Plan Steering Group (2004)

Consultation on the Preferred Options (June/July 2007)

Study visits to Swarcliffe Housing PFI, Leeds (2008) & Plymouth Grove, Housing PFI, Manchester (May 2007)

Communications Task Group (monthly meetings)

Bidders’ Information Conference (November 2008)

Pre Qualification Questionnaire (November 2008)

Invitation to Participate in Dialogue (February 2009)

Invitation to Submit Outline Solutions (April 2009)

Bidder dialogue sessions prior to bid submission (August 2009)

ISDS Evaluation (December 2009)

Invitation to Submit Refined Solutions, Interim bids (June & July 2010)

Technical Assessment (September 2011)

Final Evaluation (February 2012)
The council has actively encouraged the resident members of the Steering Group to become involved in succession planning. Throughout the procurement process
the resident members have laid down challenges to the bidders over their Initial Impact proposals, service delivery, refurbishment and customer accountability and
held workshops with bidders to drill down into the detail of some of the bidder’s service delivery and refurbishment proposals.
Residents were therefore able to influence bidders proposals in their review of method statements and via workshops in the areas they had identified such as
caretaking, lift entrapment and response times. Members of the steering group went on a number of visits to other regeneration projects to learn from examples of
7
similar refurbishment works.These sessions were instrumental in the development of the method statements that reflected the exceptions of residents who were
keen to drive up standards in relation to the way Pendleton service would be managed and delivered over the lifetime of the contact.
The steering group were also involved in final evaluation process sharing their views with evaluators and evaluating a number of key areas including bidders initial
impact and the shaping construction proposals. The steering group were involved in influencing all aspects of the construction proposals in the evaluation. The
steering group significantly influenced refurbishment proposals through choice of insulation materials, heating systems, internal layouts of flats and design principles
across the project. The group also evaluated, and scored, the design and construction section of the bid.
The two remaining bidders were invited to hold community consultation on the Masterplan and Design proposals. For example, SP+ held an event on 9th May 2010
with entertainers and activities. Their objectives were to reach out to the residents of Pendleton; collect resident’s views on their proposals, and ensure that those
views were utilised to influence the design of their masterplan and service delivery proposals.
The consortium also held a ‘Tell Us Over Tea’ event in July and a pitch at the Salix festival. A second event took place in August, when SP+ took a roving bus on a
tour of the PFI area to exhibit their plans and take further community feedback. TPAS shadowed this event and were satisfied with the coverage and encouraged by
the large turnout in South Clarendon. Inspiral Pendleton produced a plan and conducted a regeneration tour and a community walkabout Design Review in May
2010. The consortium held two neighbourhood based feedback sessions, using a double-decker bus kitted out with information boards. Aware of the activities of the
Woolpackers group, Inspiral also held a Community Asset session with members of the group to further understand their aspirations.
Mobilisation Period: The pre and post mobilisation period has seen additional consultation around the submission of a detailed planning application , the
refurbishment proposals (e.g. choice of kitchens), the construction of new homes and service delivery and neighbourhood management(e.g. an awareness raising
campaign, who the bidder is, services you will receive and what service standards you can expect. .
Further consultation has been undertaken by SP+ to support the local authority in its planning application submission for which residents view were invited and
recorded. These were undertaken at a Festival day on 28th July 2012 and Gateway Drop-in events on June 31st and July 1st 2012. The festival was also used as an
opportunity to consult on the kitchen unit finishes pallet to be made available to residents as part of the planned consultation on tenant choices for the refurbishment
programme.
The preferred bidder SP+ and the local authority have also attending future community events including Neighbourhood Panels, Community Committees and the
Seedley & Langworthy Community Forums and will revisit them over the next few weeks.
SP+ and Salford City Council will also be finalising the Statement of Community Involvement prior to Financial Close in December 2012
Further resident Consultation
In addition to the above, Salix Homes, the local authority and SP+ are refining the bidders offer to residents, working closely with residents groups in the
development of a customer accountability model including future project governance and contract monitoring arrangements. Further consultation with residents is
also planned to revise and agree how a number of customer facing services will be monitored as part of the performance process. These include areas such as
green waste management, caretaking rotas, street and environmental cleanliness etc
8
Following the announcement of Preferred Bidder the Steering Group’s function ended. The residents involved in the Steering Group have now formed the Customer
Accountability Working Group. Which also includes council officers, Salix officers and representatives from the preferred bidder. Provision has also been made by
SP+ for ad-hoc consultation events will be planned as required following weekly meetings with the Customer Accountability Working Party and other community
groups.
Continued resident engagement is a strong theme which the Council and SP+ will continue to promote at every opportunity, for example, SP+ and Salford City
Council have already produced a newsletter introducing SP+ as the local authorities’ preferred partner and outlining the plans for Pendleton. Further newsletters
are planned and a second newsletter is currently being developed for late August/September that will set out key areas of service delivery, how residents can get
involved, key contacts, job opportunities etc. Other proposed engagement includes, but is not limited to:



engagement with Leaseholders, shop keepers, vulnerable residents, TARA’s, Thorn Court, Spruce Court & homeowners
engagement with other stakeholders, Kids Kapers, Schools, Fit City & University etc.
Leaseholders have been consulted in accordance with Section 20 of The Landlord and Tenant Act 1985. All leaseholders have been served a Notice of
Intent.
It is important to note that bidders have actively been encouraged to consider the demographic composition of the neighbourhood when planning consultation.
Throughout the bidding process bidders have been actively encouraged to go out in the community and share plans. In line with good practice a wide variety of
communication techniques have been used to reach the public. These included events, newsletters, booklets, drop-in’s, a webpage, and stakeholder groups.
Residents mobility has always been considered when looking to consult and obtain feedback. The Pendleton Festival on 28 th July saw ramps to the marquee to
enable wheelchair users access to the displays.
Section C (continued) – Analysis
C3 What information has been analysed to
inform the content of this CIA? What were the
findings?
Please include details of, for example, service or
employee monitoring information, consultation
findings, any national or local research,
customer feedback, inspection reports, and any
other information which will inform your CIA.
Please specify whether this was existing
As part of the Pendleton Planning Guidance (PPG) process consultation was carried out in the PFI area. Data
was collected during this exercise through questionnaires interviews and consultation events. Since PPG
consultation information has been obtained through consultation events organised during the bidding process
and data collected by Salix homes. The council recognised that some groups are harder to reach than others,
and committed to work with other agencies and utilise a wide variety of consultation techniques to ensure that
these groups were adequately and appropriately consulted. The Project Team put in place data collection
systems allowing the council to measure the effectiveness of consultation events more accurately, and to
develop intelligence on whom the information is reaching or failing to reach. Salix Homes identified the need to
improve its tenant profiling information, and Salix Homes has continued to build its database as the PFI process
has progressed. A Housing Needs Questionnaire was undertaken by Salix Homes to inform the future housing
needs of those households who will be affected by demolition. A tenant/resident household profile was compiled
from the results, and a survey took place to assess Disability Discrimination Act access to those high rise blocks
flats earmarked for refurbishment. This survey, conducted by Salix, assessed the blocks in terms of work
9
information or was specifically in relation to this
equality analysis and CIA process
needed to communal entrances to make them DDA compliant.
Since the start of the project the team has worked with PFI Steering group. The group comprises of officers,
members, a tenant’s advisor tenants (TPAS) within the PFI area. Concerns that tenants may have had with
regard to the project and equalities have been discussed at this group. Through the steering group a sheltered
study has been carried out as has consultation sessions with elderly resident at Lombardy Court. Through TPAS
the group worked with young people from the Salford Arts Theatre to produce a short film which included
interviews with some of the younger people in the area.
During 2009, TPAS led an initiative with Salix Homes to develop a Need to Reach strategy. The purpose of the
strategy was to help drive the tenant and resident profiling initiative being undertaken by Salix; to raise the
profile of the PFI amongst organisations working with need to reach groups and to pave the way for the
preferred Bidder by compiling a body of information and contact details which they could build on in the future.
The Neighbourhood Manger adopted a model of engagement based on identifying the barriers faced by each
need to reach group, and subsequently put in strategies on how to overcome them. The preferred bidder is
building on this and work with officers and residents through the recently formed ‘Customer Accountability
Working Group.’
Early discussions have taken place over how more residents can become involved in overseeing the transitional
arrangements, and how their capacity can be built.
Section D – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to age
equality
Will people within certain age ranges
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
10
not be getting the outcome they need?
Will people within certain age ranges
be disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of age?
N
Y
The preferred bidders proposals have been developed using the councils Strategic Cross Tenure
Review of Sheltered Housing in Salford (2007) of which the standards for existing and new build
sheltered schemes was a key element.
Obtaining the views of existing older people, future older people and minority groups was an
important function for the group. This was achieved by:

Linking into the consultation conducted as part of the development of a Housing
Strategy For People As They Grow Older In Salford.

Re-examining the findings of previous local consultation exercises.

Considering the literature available nationally detailing what older people want as they
age.

Conducting a consultation exercise with existing residents of sheltered housing via the
sheltered housing providers in the City.
The process used a variety of consultation methods, for example including consultation with
residents of (category 2) sheltered housing in the local RSL accommodation, using questionnaire
and or focus group methods. A total of 102 questionnaires were returned capturing the views of 217
tenants.
In addition, bidders also consulted residents at our sheltered scheme at Lombardy Court, which
influenced bidders proposals ,for example, a new lift providing access to the 1 st floor
accommodations now part of SP+’s proposals. The consultation has also provided insights into the
specify needs that some elderly people will face, not only Lombardy Court, but also those older
people in the refurbishment properties in Pendleton. The response to these has been outlined
below.
Young people will benefit from proposals for improved sports facilities. These include a large grass
pitch, new play areas, skate park and fitness circuits dotted around the parkland landscape. These
facilities will provide opportunities for children and young people to get involved in sporting activities
within a safe environment.
In addition to SP+ helping young people through sport there will also be increased work based
opportunities. SP+ will deliver re-engagement training and work experience through the construction
programme, city farm, catering and horticulture activities, planned beauty training and hairdressing
training. Re engagement programmes will also be offered to help build young people’s self
confidence and encourage them back into school or college.
Will the proposals mean that people
Y
In response to the needs as well as the broader needs of other vulnerable groups including young
11
within certain age ranges will
experience positive outcomes?
Highlight any positive impacts
people, SP+ have made provision for additional support to residents which includes provision of a
Customer support officer. Lombardy court itself, has retained a warden and cleaner specifically for
Lombardy Court. A handyperson scheme has also been proposes.
Customer Support Officer post will provide a quality support service to individual tenants who have
been identified as being vulnerable and in need of assistance to maintain their tenancy, contribute
to SP+ goals of providing the highest quality of service and ensuring safe, sustainable tenancies
within communities and help prevent unnecessary tenancy turnover and tenancy failure.
SP+’s handyperson service will target vulnerable customers to help with day to day tasks such as
furniture moving, light bulb changing, gardening, shelf fitting, minor adaptations and much more.
The service is also designed to “go the extra mile” for Lombardy residents and will be extensive
advertised and promoted.
In addition to, where appropriate to minimise the stress to older and other vulnerable residents who
are receiving refurbishment works to their properties, decant arrangements for vulnerable and
disabled tenants will also be offered alongside with other opportunities such as respite
accommodation. These issues will be picked up in the early stages of the contact by SP+ who will
visit and interview all residents as part of the SP+’s proposals and identify mobility and any other
issues.
The services on offer to residents in Pendleton have also been developed to reflect the views of
residents. For example, the Caretaking and Cleaning Supervisor and the Lombardy Court Warden,
in consultation with residents groups, will agree the priority of footpath and communal area gritting
and snow clearance during bad weather and will prepare schedules for this work. Maps located at
each flatted block will show the areas that are subject to snow and ice clearing., for example:

Pathways in and leading to Lombardy court

Pathways leading to the entrances of blocks of flats

Pathways leading to our offices so that customers can have access in bad weather

Areas where our customer attribute database indicate a vulnerable of frail resident
SP+ are also proposing to develop an Extra Care facility for a later phase of the scheme (currently
phase 4) which will be at the heart of the community – with a cafe and services planned to come out
of the facility.
12
Helping residents with special needs or support requirements to stay living in Pendleton helps
maintain the fabric of the community. That’s why we will fund, build and operate a high-quality
residential independent care village for elderly or frail people or those with disabilities.
Housed in a well-designed building that’s homely, efficient and green, it will include 60 comfortable
apartments. Residents and their visitors will enjoy the convenience of an on-site café/restaurant,
hairdresser, chiropody, and space for health visitors.
During consultation, with bidders, it was also clear that the lift entrapment response time was an
important priority very important to residents, particularly those people in vulnerable groups. SP+
have therefore responded with a lift response time of which exceed the requirements of the output
speciation for Creating Pendleton
There are local equipped areas for play (LEAPs) for younger children planned for each character
area, as well as a Neighbourhood EAP within Clarendon Park, alongside the improvement of and
creation of new sports and leisure provision.
Younger people will also benefit from the support offered by the customer support officer. In
addition, there will be several areas highlight through SP+’s proposals on employment and wider
regeneration, that will offer young people opportunities. For example, SP+ propose to :
 create a shared post with Salford Foundation specifically to work locally with NEET
young people. Both of these shared posts are shown on the chart above.

create circa 200 NEET support opportunities per annum over the duration of the PFI
period

Support the provision of learning and skills for example, functional skills to both pre and
post 16 that will be designed to meet the needs of every young person

deliver training and learning “embedded” within the community creating a supportive
“not school or college” environment

Ensuring that equal opportunities for Pendleton residents create pathways into work
and provide training for the most vulnerable and isolated young people and adults

Developing a Pendleton PFI Employment and Training Strategy to ensure local
residents and young people have the skills and training to secure the job opportunities
13
to be created in Pendleton

Working with partners such as the Working Neighbourhood Team, Job Centre Plus and
Connexions to develop new and innovative ways and mechanisms to work with
unemployed people and NEET young people
SP+ has also commitment themselves to reviewing and developing local lettings policies in
Pendleton. While this will have implication for the way stock is managed and let in Pendleton, it is
an opportunity to address issues around age in particular – for example ensuring that both young as
well as older people are considered and involved in developing such policies. Local lettings policies
will operate in specific, prescribed areas of Pendleton and will be supplementary to the Authority’s
main allocations policy.
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
Y
The proposals from SP+ look to retain the existing community and attract a significant number of
new residents. There will be improvements to the range and quality of shops, entertainment,
recreational and community facilities. The refurbishment of community rooms will look to improve
the amenity and it’s usage. A key factor for older people is the inclusion of an Extra Care Scheme
mentioned above.
Other issues that will need addressing relate to the ‘bedroom tax’ proposed. This will affect a wide
cross section of socioeconomic groups in Pendleton, and is discussed in more detail later on.
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to disability
equality
Will people with a disability not be
getting the outcome they need?
Will people with a disability be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
N
From the Housing Needs Questionnaire undertaken by Salix Homes; a survey took place to assess
DDA access to high rise blocks earmarked for refurbishment. Refurbishment proposals show there
will be improvements to access through new entrances, new door entry systems, renewed lifts and
better signage. The output specification ensures that the contractor complies with the appropriate
DDA legislation.
N
Tenants with a disability have been included in proposals through working closely with the council’s
Service for Independent Living team. Adaptations will be renewed where they already exist; a pot of
money has been set aside for adaptations to be made to properties in the future.
14
In working up proposals for new build properties all homes will be designed to meet ‘Lifetime homes
(see detail below)
proposals potentially discriminatory on
the grounds of disability?
Will the proposals mean that people
with disabilities will experience positive
outcomes?
Highlight any positive impacts
Y
The refurbishments taking place to properties will ensure that residents will receive improvements to
their properties, communal areas and the surrounding area.
All houses are designed to meet ‘Lifetime Homes’ criteria and Housing Quality Indicator (HQI)
aspect, with living space provided on the ground floor(entrance level).
Baths and WC facilities will be arranged to allow side access here possible.
Internal controls including opening windows, light switches and sockets, will be located at a height
suitable for all residents. External inclusive access to bins, cycle stores and drying areas will be
provided to each house. Future adaptability is supported through considered spatial planning,
including indicative cut-out
positions for lifts and hoists - refer to individual house types for further details.
At ground floor level, inclusive access to all new and existing buildings will be integrated as part of
the holistic approach to entrance access, horizontal and vertical circulation. All entrances will be
clearly visible from the street, identified by
a canopy over the entrance. Approaches to entrance doors will be level/ ramped to enable
wheelchair use. All main entrances will be provided either with dedicated lighting or with adequate
street lighting.
In addition to the above, those people with specific needs will receive minor adaptations from SP+
at no extra cost. Where an individual needs are more complex, residents will be assessed for new
adaptations equipment in their properties.
The provision of a locally based housing office in the Pendleton area will also ensure that the SP+
are accessible to all residents, while home visits will be provided if more appropriate.
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
N
New government welfare reforms will cut the amount of benefit that people can get if they are
deemed to have a spare bedroom in their council or housing association home, and could impact on
families with disabled children and disabled people including people living in adapted or specially
designed properties. The role of the housing officers and in particular the Customer Support Officer
post will be key in assisting vulnerable tenants to sustain their tenancies within communities and
help prevent unnecessary tenancy failure. In addition to this, SP+ will also link into other initiatives,
such as the Rehousing Solutions Group, with membership from housing providers in Salford, who
looks to address these and other housing related matters.
15
An Extra Care facility is planned for a later phase of the scheme (currently phase 4) which will be at
the heart of the community – with a cafe and services planned to come out of the facility.
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to gender
equality (this includes pregnancy and
maternity)
Will men, women or boys and girls not
be getting the outcome they need?
Will men, women or boys and girls be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of gender?
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
Not applicable
Will the proposals mean that men or
women, boys or girls will experience
positive outcomes?
Highlight any positive impacts
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
16
those who do not?
Identify areas where there is potential
to foster good relations
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a differential impact
relating to equality for people planning,
undergoing or who have undergone gender
reassignment?
Will people planning, undergoing or who have
undergone gender reassignment not be getting
the outcome they need?
Will people planning, undergoing or who have
undergone gender reassignment be
disadvantaged as a result of your proposals?
If the impact is negative, how will it be reduced or
eliminated?
If you are unable to eliminate, reduce or mitigate
negative impacts, are your proposals potentially
discriminatory on the grounds of gender
reassignment?
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
Not applicable
Will the proposals mean that people planning,
undergoing or who have undergone gender
reassignment will experience positive
outcomes?
Highlight any positive impacts
Are the proposals likely to impact on community
cohesion?
Is there potential to enhance relationships
between people who share a protected
characteristic and those who do not?
Identify areas where there is potential to foster
good relations
17
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to race
equality
Will certain racial groups not be getting
the outcome they need?
Will certain racial groups be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of race?
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
N
The council recognised that some groups are harder to reach than others, and committed to work
with other agencies and utilise a wide variety of consultation techniques to ensure that these groups
were adequately and appropriately consulted.
N
N/A
The Project Team put in place data collection systems allowing the council to measure the
effectiveness of consultation events more accurately, and to develop intelligence on whom the
information is reaching or failing to reach. Salix Homes identified the need to improve its tenant
profiling information, and Salix Homes has continued to build its database as the PFI process has
progressed. A Housing Needs Questionnaire was undertaken by Salix Homes to inform the future
housing needs of those households who will be affected by demolition.
A tenant/resident household profile was compiled from the results, and a survey too place to
assess Disability Discrimination Act access to those high rise blocks flats earmarked for
refurbishment.
During 2009, TPAS led an initiative with Salix Homes to develop a Need-to-Reach strategy. The
Neighbourhood Manager worked with us, Salix Homes Equality & Diversity officer, and resident
members of the Steering Group. The purpose of the strategy was to help drive the tenant and
resident profiling initiative being undertaken by Salix; to raise the profile of the PFI amongst
organisations working with need-to-reach groups, and to pave the way for the Preferred Bidder by
compiling a body of information and contact details which they could build on when they arrived.
Over the course of six months the Neighbourhood Manager contacted local agencies, voluntary
organisations and the faith community and raised the profile of the PFI. On the advice of the
Equality and Diversity officer, the Neighbourhood Manager adopted a model of engagement based
on identifying the barriers faced by each need-to-reach group and then putting strategies in place to
overcome
The Need to Reach strategy implemented in 2009 ensured that racial groups would not be
disadvantaged through our proposals. As a result of the strategy Rainbow Haven and Language line
has been used to ensure that these groups are communicated with and involved in the project.
18
As stated earlier in this document, there has been broad ranging consultation within the Pendleton
area by the local authority, Salix and the bidders including SP+. To try and ensure full participation,
all key documents and correspondence have included a range of languages relating to the mix of
BME groups known to live in Salford and Pendleton in particular, offering the use of interpretation
services if required via Language Line.
Will the proposals mean that people
within certain racial groups will
experience positive outcomes?
Highlight any positive impacts
Y
The services on offer to all vulnerable groups by SP+ such as the Customer Support Officer post
will provide a quality support service to individual tenants who have been identified as being
vulnerable and in need of assistance to maintain their tenancy.
The provision of a locally based housing office in the area to Pendleton will also ensure that the SP+
is accessible to all residents in the area.
SP+ will so be monitored on satisfaction, of BME groups. This will assist in targeting services should
issues arise as part of the satisfaction surveys that will be carried out every two years.
In addition the Employment and wider regeneration activities will consider the needs of all residents
on a individual basis including BME groups and SP+ propose to:
 Work with partners to develop and promote a safer, more diverse and cohesive community

Develop greater community involvement in decision making processes in relation to the
services that SP+ provide, and within the area generally

Ensure that people from different groups live together safely and happily with a shared
sense of belonging

Work with partners to ensure that we meet the diverse cultural mix of Pendleton

Develop a communications plan that specifically addresses social inclusion

Work with the PFI Customer Accountability Working Group to finalise a resident
involvement model leading to significant resident empowerment and involvement

Utilise our database of customers to analyse who is and is not engaging and tailor activities
19
to suit.
The role of the local authority will be key in setting up the monitoring process required to ensure
SP+ meet these objectives.
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
Y
A Customer Accountability Model has been developed by residents to scrutinise and recommend
improvements to services offered by the new organisation. Customers will be formally recognised
within the governance structures of the organisation
The views, aspiration and priorities of customers, will be at the heart of how the new organisation
behaves and performs. The model promotes this commitment and enables scrutiny and
accountability of the organisation and its services and will set out the way for tenant led selfregulation.
Customers will work with the Board, Executive Management Team, officers and stakeholders as
well as being accountable to the wider customer body and is allowed access to performance
information, staff and partners.
This format will provide an opportunity for all residents to work together to achieve best possible
outcomes for their neighbourhood and therefore should be a good unifier.
Recruitment to the Customer Accountability Model are currently being developed to ensure
representation from diverse groups.
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to religion
or belief equality
Will people of certain religions or who
have particular beliefs not be getting
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
Not applicable
20
the outcome they need?
Will people of certain religions or who
have particular beliefs be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of religion or belief?
Will the proposals mean that people of
certain religions or who have particular
beliefs will experience positive
outcomes?
Highlight any positive impacts
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to sexual
identity equality
Will gay, lesbian and/or bi-sexual
people not be getting the outcome they
need?
Will gay, lesbian and/or bi-sexual
people be disadvantaged as a result of
your proposals?
If the impact is negative, how will it be
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
Not applicable
21
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of sexual identity?
Will the proposals mean that gay,
lesbian and/or bi-sexual people will
experience positive outcomes?
Highlight any positive impacts
Are the proposals likely to impact on
community cohesion?
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact on socio economic
equality (people on a low income)?
Will people on a low income not be
getting the outcome they need?
Will people on a low income be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory on
the grounds of socio economic
inequality?
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
N
The PFI area is in the top 3% most deprived wards in the country. All tenants receiving
improvements to their homes will not have to pay any contribution to the works. Homeowners and
leaseholders will have the opportunity to benefit from the works at competitive rates through a
variety of finance packages such as equity loans offered by the incoming housing provider.
N
Tenants should benefit from lower heating bills due to their properties increased thermal efficiency
through the treatments to the external fabric taking place and the new heating systems provided.
Digital inclusion will be promoted through the ‘Looking local’ system that offers all tenants access to
services. In addition to this there is a commitment to improve both internet availability and take up in
the PFI area. To assess this demand a baseline STAR questionnaire will be conducted. Following
this various schemes to promote internet usage will be rolled out to tenants.
22
The scheme will also deliver the following outcomes that will be beneficial in reducing socioeconomic disparity:
 500 new job opportunities and improved access to employment and training including an
estimated 200 new apprenticeships;
 3,200 employment and training opportunities for NEETS;
 2,000 work experience opportunities;
 20+ new social enterprise opportunities;
Will the proposals mean that people on
a low income will experience positive
outcomes?
Highlight any positive impacts
Y
The new homes proposed, together with the refurbished homes are designed to address fuel
poverty and will positively impact on the links between poor health caused by poor heating and
insulation standards.
Using the latest in heating technology, properties will use exhaust air heat pumps, combined heat
and power wood chip boilers and the latest gas condensing boilers to ensure homes are as efficient
and cheap to heat as any alternatives in the region and at the same time being highly sustainable.
In addition SP+ will be working with residents to:

Train staff on environmental issues and front line staff to provide energy and environmental
advice to residents and on ways to reduce their energy consumption

Provide residents moving into a new home with energy advice

Provide energy advice to existing tenants via drop in sessions
The proposals are a regional flagship in demonstrating efficient, green and future proofed energy
usage.
To aid tenants who are unable to access mainstream financial services such as bank accounts,
home contents insurance and affordable loans; initial talks have taken place with River Valley Credit
Union and have offered the opportunity for partnership to reduce reliance on “loan sharks” and
establish greater financial stability for those residents struggling with debt as this is often a symptom
of other related difficulties. The housing provider would look to provide River Valley Credit Union
with the opportunity for a local base to develop joint working with partners to ensure that local
people are provided with discreet and appropriate debt advice and guidance. Further work with
partner organisations will develop a financial inclusion strategy for the Pendleton PFI area that
works hand in hand with a wider Salford financial inclusion strategy.
The incoming contractor will work with Salford Construction Partnership using the Construction
23
Integrator Model, to forward plan the construction jobs that will be provided as part of the new build
and refurbishment programmes and facilities management jobs that will become available
throughout the life of the PFI programme. They are committed to working with partners such as
Salford City College and Salford Foundation to ensure that local people have the skills and training
to ensure that they can access these jobs.
The Employment and Training Team will actively engage local people with targeted action to
connect with the most vulnerable and isolated and this will form part of the Employment and
Training Action Plan. This will involve:

Developing a Pendleton PFI Employment and Training Strategy to ensure local residents and
young people have the skills and training to secure the job opportunities to be created in
Pendleton

Working with partners such as the Working Neighbourhood Team, Job Centre Plus and
Connexions to develop new and innovative ways and mechanisms to work with unemployed
people and NEET young people

Providing ‘on the ground’ intensive and flexible support such as home meetings, out of hours
support, translation services and translated communication materials, training opportunities
with intensive support, information and guidance to residents and young people

Working with partners such as Salford City College, Salford Foundation, B4Box and local
schools to provide individually tailored training not just in construction but also in beauty
therapy and hairdressing for example.
There will be a focus on future workforce requirements by working with the local schools, colleges
and the University to ensure that children and young people are provided with the skills, training and
qualifications to enable them to take up the future employment opportunities in Pendleton.
Residents will be offered a wide range of opportunities linked to jobs in the local area. These will
include work placements, job coaching, recruitment advice, workplace visits, information, advice
and guidance sessions and workshops on CV writing and interview skills. Through the creation of a
proactive brokerage role, SP+ individual residents will be provided with opportunities that match
their expectations, interests and aspirations.
Are the proposals likely to impact on
community cohesion?
Creating a new Pendleton is fundamentally about improving the quality of homes across the whole
scheme and the refurbishment of social housing and the clearance of non-decent housing is
24
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Identify areas where there is potential
to foster good relations
intended to improve peoples lives for the better. A significant number of tenants will be classed as
having low incomes – improving housing will have a positive impact. Affordable housing is being
provided as part of the scheme. Increased choice in the area is a positive impact for all. This one
isn’t about design but about achieving the project objectives.
Section D (continued) – Potential impacts and how these will be addressed
Could your proposals have a
differential impact relating to any other
equality groups, for example,
carers, ex offenders?
Will people within any other groups not
be getting the outcome they need?
Will people within any other groups be
disadvantaged as a result of your
proposals?
If the impact is negative, how will it be
reduced or eliminated?
If you are unable to eliminate, reduce
or mitigate negative impacts, are your
proposals potentially discriminatory for
people within any other groups?
Will the proposals mean that people
within any other groups will experience
positive outcomes?
Highlight any positive impacts
Are the proposals likely to impact on
community cohesion
Is there potential to enhance
relationships between people who
share a protected characteristic and
those who do not?
Yes (Y)
No (N)
Explain impact(s) and what evidence or data exists to support your analysis?
Not applicable
25
identify areas where there is potential
to foster good relations
Section E – Action Plan and review
Detail in the plan below, actions that you have identified in your CIA, which will eliminate discrimination, advance equality of opportunity and/or foster good relations.
If you are unable to eliminate or reduce negative impact on any of the equality areas, you should explain why
Impact (positive or negative)
identified
Proposed action
Person(s)
responsible
The resident nature of the PFI
area is changing and those
changes need to be tracked
and understood
PFI consortium to update
customer profile
KM
Intensive consultation has set
a precedent in the area.
Innovative ways of involving
customers have been
welcomed by the community
The Need-to-reach strategy
recommendations need to be
carried through by the
preferred bidder
Social Contract/Benefits
Realisation Plan
As part of the output
specification, SP+ are
required to outline and
implement activities and
policies covered by three
main documents
1) Employment
Document
2) Wider regeneration
Document
3) Initial Impact
Document
Local Lettings Policies
Where will action be
monitored? (e.g.,
Directorate Business
Plan, Service Plan,
Equality Action Plan)
Equality Action Plan to be
produced and reported to
Board
Target date
Required outcome
March 2013
Action plan is
implemented and there is
a better profile of
customers in the PFI
area
KM
Equality Action Plan to be
made and reported to
Board
March 2013
A strategy is with the
preferred bidder to
assess how to contact
need to reach groups.
SP+
The implementation, and
monitoring of these areas
will be managed by the
LAs Creating a New
Pendleton Team
Action plans and
outline of
program of
delivery will be
developed for
contract start
(9/12) -and will be
an on going
process
Development of a clear
action plan and delivery
of the aims and
objectives of these
documents

SP+
26
Contribute to and
promote
a
balanced
and
sustainable
community within
specific areas of
Pendleton
27

Reduce the level
and incidences of
anti-social
behaviour in the
area

Maintain a high
level
of
tenant
satisfaction
with
the scheme/block

Reduce
the
turnover
of
tenancies
within
the
area
and
extend
tenancy
length

Improve
reputation of
area locally

Help
meet
the
Output
Specification
requirements and
particularly
meet
the
satisfaction
KPI’s
in
the
payment
mechanism.
the
the
Customer Accountability Model
Develop a customer
accountability model with
residents.
SP+
Setting up the process
has involved residents,
ITA, Sp+ and the LA. The
process will be monitored
through
Monitoring the composition of
those residents who partake
in the model to ensure
equitable representation.
Shadow CAM to
be in place at
contract start.
Further
development in
the first 6 month of
contract with
residents and
members of the
group
Could making the changes in any of the above areas have a negative effect on other groups? Explain why and what you will do about this.
Review
Your CIA should be reviewed at least every three years, less if it has a significant impact on people.
Please enter the date your CIA will be reviewed August 2014 . You should review progress on your CIA action plan annually.
28
Set up of fully functioning
and autonomous CAM
that can monitor and
inspect the Contactors
performance and
outcomes to residents
Section F – Summary of your CIA
As your CIA will be published on the council’s website and accessible to the general public, a summary of your CIA is required. Please provide a summary of your
CIA in the box below.
Summary of Community Impact Assessment
How did you approach the CIA and what did you find?
A significant amount of work has already been carried out with regard to equalities during the course of the project. This includes monitoring age, disability,
gender and race. All these protected characteristics have been considered within the proposals. These are detailed in Section D.
What are the main areas requiring further attention?
The work that has been carried out, such as the Housing Needs Questionnaire and how to contact the need-to reach groups, needs to be updated and carried on
by the preferred bidder. The preferred bidder needs to develop a proven methodology to monitor access, involvement and satisfaction with services by protected
characteristics. This methodology should include being able to identify, implement and monitor remedial actions.
During the period when major works are happening, the new organisation will have access to Pendleton residents and be able to update the customer profiling
information. This opportunity will need to be maximised.
Summary of recommendations for improvement
The preferred bidder carries out an equalities assessment, updates tenancy data and continues to work on reaching the need-to-reach groups. These actions will
be put into an action plan that will be monitored by SCC and reported to project board.
29
Section G – Next Steps
Quality Assurance
When you have completed your CIA, you should send it to your directorate Equality Link Officer who will arrange for it to be quality assured. Your CIA will be
returned to you if further work is required. It is important that your CIA is robust and of good quality as it may be challenged
“Sign off” within your directorate
Your directorate Equality Link Officer will then arrange for your CIA to be “signed off” within your directorate (see below). Your directorate Equality Lead Officer or
other senior manager within your directorate should “sign off” your CIA (below).
Name
Signature
Date
Senior Manager
Lead CIA Officer
Publishing
When your CIA has been signed off within your directorate, your directorate Equality Link Officer will send it to Elaine Barber in the Equalities and Cohesion Team
for publishing on the council’s website.
Monitoring
Your directorate Equality Link Officer will also send your CIA to your directorate Performance Officer where the actions identified within your CIA will be entered into
Covalent, the council’s performance management monitoring software so that progress can be monitored as appropriate.
30