How eGovernment enhances and
supports administrative
simplification
- The Portuguese Agenda Better Regulation Seminar
New Delhi, 3th December 2009
What does the citizen wants from the Public Administration?
- That it interacts the least with me
- That it gives me the same answer no matter
where I go
- The Public Administration is the institution that less
contributes for my happiness
- The Public Administration is slow answering to the
challenges of a complex society
• Knowledge sharing
• On the spot
• User focus services
• Secure information exchanging
The Portuguese Strategy for eGov
Placing the Citizen in the Centre of a Modern and
Changed Public Administration
Modernising public services: our strategy
PUBLIC SERVICES TODAY
PUBLIC SERVICES TOMORROW
 Vertical; hierarchical; inflexible
 Transversal; shared; connected
 The supply’s logic: services
divided into silos
 Difficult access to services
 The demand’s logic: integrated
services
 Government knows everything
 The same service for everyone
 Services on real time 24/7
 The citizen also knows and is
co-producer
 Custom-made service
Portuguese EGov Drivers
Driver 1: A “2 in 1” Program
Driver 2: A Multichannel Approach
Driver 3: Electronic Identification
Driver 4: Interoperability Platform
Driver 1: a “2 in 1” Program
Egov and cutting red tape
Objective : change ongoing processes and procedures, which
place a disproportionate burden on citizens and businesses, based
on a previous assessment of its impact
I.
II.
III.
IV.
Link “Administrative Simplification ” + “eGov”
Eliminate duplicated demand
Transparency and predictablility
Proportionally to risk
Driver 1: a “2 in 1” Program
Egov and cutting red tape
Some examples within a company life cicle
Start Up
Growing
Dissolution
Start up
On the Spot Firm
A new system for creating companies, that allows firms – private
limited companies, partnerships or PLC – to be set up at a single
contact point and in less than one hour, without filling any
application form
Up to September nearly 80.000 on the spot firms were established, which
represents 69% of the companies created during the same period, with a
standard constitution time of 32 minutes.
Start up
Simplification of Local authority building
permits
A simplified system for local authorities to issue building
permits.
In certain circumstances this new regime will give out of the
need for the architectural design to be assessed and
licensed, or for work to the inside of buildings to be notified
to the authorities in advance.
Start up
Industrial facilities licensing regime
Simplified licensing regime based on a new online
application tool that supports industrial licensing
procedures.
It allows:
• simulation of the request
• delivering of information required to begin the
licensing process
• monitoring of its progress.
Driver 1: a “2 in 1” Program
Egov and cutting red tape
Simplex: main characteristics
I. Strategy: top down + bottom up
II. Composition: transversal and sectoral measures
III. Participation: public consultation, Ideia.Simplex.
IV.Assessment: measurement and evaluation of results
V. Accountability: control by the Council of Ministers
VI.Transparency: regular public reports
Driver 2: A Multichannel Approach
Integrate other channels
Licensing procedure for Hunters
Renew and pay license to hunt via the
ATM Network
Winners of the 2009 European
eGovernment Awards
Driver 2: A Multichannel Approach
The WEB Channel: Citizen's PORTAL
•820 services from 130 public and private bodies
•More than 300.000 registered users
•Average of 3 millions page views/m:
• Information services
• Certificates
• Income tax declaration
• Changing address
•Since February 2005 it has offered SMS-based
services
Driver 2: A Multichannel Approach
The WEB Channel: Business PORTAL
The business Portal provides informational
and transactional services covering the
business lifecycle:
– Starting a business
– Managing business activities
– Expanding a business
– Closing or Selling a business
450 services from 78 public bodies
http://www.portaldaempresa.pt/
14
Driver 2: A Multichannel Approach
New model for public services delivery
Walking inside
of a Citizen’s
Shop_2G
15
Driver 2: A Multichannel Approach
Integrated one stop shop services
One-stop House” Service
Allows citizens to complete at a single
counter all the procedures related to
the purchase or sale of their home
Paying the taxes; drafting and signing the contract; seeking
for municipal tax exemption; registering the property with all
the relevant authorities
Driver 3: Electronic Identification
A driver to develop eGov solutions
Citizen Card Project
It is a physical document that allows the visual identification of a citizen and it is also
a digital document that allows the citizen to identify himself/herself and to
electronically sign documents.
It replaces 5 ID Cards:
• National Identity Card
• Tax Card
• Social Security Card
• Voters Card
• Health Care Card
Driver 3: Electronic Identification
A driver to develop eGov solutions
More interactive services on line for citizens
and business
-
Public services (some examples)
•
•
•
•
•
•
•
Start up a business on the on-line Business Portal
Change address
Apply for industrial licensing
Complaint to authorities
Buy and Sell a car
University applications
Unemployment benefits request
Driver 3: Electronic Identification
A driver to develop eGov solutions
• Administrative efficiency:
- Workflow dematerialization through
electronic signature (municipalities,
National Tourism office)
- Public servants authentication in the
Portal
- Sign up documents
Driver 4: Interoperability Platform
Technological foundation for standardization and sharing of resources
What is it?:
It is a service oriented central platform based on
open standards.
Objectives
Provide a shared tool for public administration to
interconnect the different information systems
and deploy multichannel electronic services.
IS Personalization
Driver 4: Interoperability Platform
Technological foundation for standardization and sharing of resources
Citizen Card
I lost my wallet counter
Some figures:
• 9 public services already use this plataform
• More than 70M messages already exchanged
How to use eGov and
Administrative simplification to
react to crisis
Better Regulation Seminar
New Delhi, 3th December 2009