Personal Computing Specialist III
Purpose
Purpose:
The Technology Support Specialist Supervisor is responsible for providing advanced technical
support for desktop computers, laptops, peripheral devices and associated software throughout
the University Libraries.
Essential Functions
Function 1:
Assist Libraries staff with advanced applications of personal computing equipment as it relates to
the mission of the Libraries.
45 % Time
Function 2:
Diagnose and repair hardware and software issues of an advanced nature.
10 % Time
Function 3:
Research, evaluate, and recommend new personal computing technologies which would enhance
Libraries services.
10 % Time
Function 4:
Ensure adequate inventory control of all computing equipment in the Libraries system.
10 % Time
Function 5:
Document procedures related to computer configuration and maintenance.
10 % Time
Function 6:
Supervise and train other technical support personnel within the department.
10 % Time
Function 7:
Participate in Library Systems _ Technology Department activities pertaining to organization,
management, task assignment, and strategic planning.
5 % Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other duties as assigned.
Qualifications
Required Qualifications:
Three years of course work towards a degree in a computer related field. Knowledge of
Microsoft operating systems, including Windows 7, experience with an extensive variety of
computer hardware, software, and peripheral devices. this position requires an understanding of
library operations, procedures, and policies. The position also requires an understanding of
procedures for working with warranty and service providers.
Preferred Qualifications:
Bachelors degree in a computer related field. Fundamental knowledge of computer networking.
Knowledge of Microsoft SCCM. Knowledge of Apple OSX operating systems.