Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2014 – June 30, 2015
Assessing Year: July 1, 2013 – June 30, 2014
Unit: Administrative Computing Services
Related Strategic Goal: 3.1 Monitor and improve the effectiveness of educational programs and
services.
Action Plan #: ADSV-02
Action Plan Title: Administrative Computing Services Training
Desired Outcome: At least 90% of the respondents to the division survey will be satisfied with the
training services provided by the Administrative Services unit.
Description of Action Plan and Related Activities: The Administrative Computing Services unit will work
to provide one-on-one training upon request to end-users, thus ensuring maximum utilization of
administrative system software. Training will address learning deficiencies that occur as a result of
software upgrades, new systems development, employee hiring or transfers, or knowledge refresh
needs.
Team Members: Administrative Computing Services unit staff members
Timeline: Evaluate annually by December 1.
Est. Cost: $0
Budgeted: Included in current budget
Evidence of Success: Survey results will show at least 90% of the respondents to the division survey will
be satisfied with the training services provided by the Administrative Services unit.
Complete the following when assessing a plan
Current Status: On Schedule
Describe Progress:
2013-14
The overall satisfaction of respondents, who felt this survey question was applicable was 77%, as
reflected in the annual IT and Administrative Computing Survey. This falls below the expected outcome
for the action plan.
The survey results are displayed in the following electronic document (items #35):
Administrative Computing Services – BannerArgos Survey results 2013.docx
Describe Needed Changes:
During the 2013-2014 assessing period, many of the end-user training needs were removed from the
responsibility of the Administrative Computing Services Department. TBR began modifying the current
business processes, while the BANNER vendor (Ellucian) began a new training delivery system. The end-
user training needs for BANNER and MyMotlow were no longer performed by Administrative Computing
Services. Item #35 of the IT and Administrative Computing Survey reflects end-user attitudes for
BANNER, MyMotlow and ARGOS training, and because of the new training initiatives, may not be an
actual reflection of end-user attitudes toward Administrative Computing Services training services.
As a result, in the IT and Administrative Computing Survey item #35, training topics will be clarified and
will exclude BANNER and MyMotlow training.
List of Supporting Documentation: Supporting documentation results are included with this report and
are also on file in the Office of Research, Planning and Communication.
Date Last Updated: 6/15/2014