Spring 2015 Student Satisfaction Results
1. Please select your age range.
20 and under
52.9%
181
21-24
19.6%
67
25-34
15.5%
53
35-77
12.0%
41
Over 77
0.0%
0
Male
27.5%
94
Female
72.5%
248
Freshman
43.3%
148
Sophomore
46.8%
160
Non-degree
1.2%
4
Other
8.8%
30
2. Are you:
3. I am a:
4. Did you participate in New Student Orientation?
Yes
83.7%
123
No
16.3%
24
5. Did you feel that the freshman orientation was helpful to you as you began your education at Motlow?
Yes
88.7%
125
No
11.4%
16
6. Did the information provided cover things that you needed to know to get started?
Yes
89.4%
127
No
10.6%
15
7. List other items that you would like to see included in this program.
Comments not included in online results.
8. Do you consider yourself to be Hispanic/Latino/Spanish origin?
Yes
5.6%
19
No
94.4%
323
9. In addition, select one or more of the following racial categories to describe yourself.
White
90.3%
308
Black or African American
6.5%
22
Asian
2.1%
7
American Indian
2.4%
8
Alaskan Native
0.3%
1
Native Hawaiian or Other Pacific Islander
0.3%
1
7.9%
27
10. Are you a single parent?
Yes
No
92.1%
314
Self only
77.9%
264
Child(ren)
22.1%
75
Ill Spouse
3.0%
10
Ill or aging Parent
6.5%
22
11. Please check the people you care for:
12. Please select your current employment status:
Employed Full-time
24.6%
84
Employed Part-time
44.3%
151
Unemployed
31.1%
106
13. Please select any of the factors that might keep you from achieving your educational objective at Motlow.
Money
73.7%
224
Transportation
10.2%
31
Child Care
4.9%
15
Job
28.6%
87
Home Responsibilities
24.7%
75
Class Availability
44.1%
134
14. Please select your current GPA:
2.0
6.0%
20
2.5
7.2%
24
2.75
7.5%
25
3.0
22.8%
76
3.5
33.8%
113
4.0
22.8%
76
15. Please select the main reason why you chose to attend Motlow
Cost
27.5%
94
Location
26.9%
92
Financial aid/Scholarship
6.4%
22
Ability to live at home and attend
21.4%
73
Atmosphere
3.2%
11
Program
10.2%
35
Reputation of School
4.4%
15
Complete a UP degree & transfer to a 4 year
school
49.6%
167
Take a couple of classes & transfer to a 4 year
school
19.6%
66
16. What is your academic goal at Motlow?
Take a couple of classes that will help me in my 1.8%
job
6
Complete a program and get a job
21.4%
72
Other
7.7%
26
17. Do you have a computer and internet access at home?
Yes
96.5%
329
No
3.5%
12
18. Do you have a device (smartphone or tablet) that allows you to access the internet?
Yes
91.5%
313
No
8.5%
29
19. Have you accessed the Motlow College web site?
Yes
100.0%
342
No
0.0%
0
20. Did you find the Motlow College web site easy to navigate and use?
Yes
0.0%
0
No
0.0%
0
21. How useful was the information on the Motlow College web site?
Excellent
0.0%
0
Above Average
0.0%
0
Average
0.0%
0
Poor
0.0%
0
22. Have you accessed the Motlow College mobile web site?
Yes
82.1%
279
No
17.9%
61
23. Did you find the Motlow College mobile web site easy to navigate and use?
Yes
74.4%
206
No
25.6%
71
24. How useful was the information on the Motlow College mobile web site?
Excellent
40.5%
113
Above Average
18.3%
51
Average
36.9%
103
Poor
4.3%
12
25. Have you accessed the Motlow College YouTube site?
Yes
8.6%
29
No
91.5%
310
26. How useful was the information on the Motlow College YouTube site?
Excellent
65.5%
19
Above Average
20.7%
6
Average
10.3%
3
Poor
3.5%
1
27. Have you accessed the Motlow College Facebook page?
Yes
39.3%
134
No
60.7%
207
28. Did you "like" the Motlow College Facebook page to follow its posts?
Yes
89.5%
119
No
10.5%
14
29. How useful was the information in the Motlow College Facebook posts?
Excellent
44.0%
59
Above Average
24.6%
33
Average
29.1%
39
Poor
2.2%
3
30. Have you accessed the Motlow College Twitter page?
Yes
16.7%
57
No
83.3%
284
31. Did you "follow" the Motlow College Twitter page to get tweets?
Yes
79.0%
45
No
21.1%
12
32. How useful was the information in the Motlow College Twitter tweets?
Excellent
57.8%
26
Above Average
28.9%
13
Average
13.3%
6
Poor
0.0%
0
34. At which location do you attend most of your classes?
Moore County Campus
34.5%
118
Fayetteville Center
9.9%
34
McMinnville Center
18.4%
63
Smyrna Center
32.8%
112
Regents-On-Line Degree Program courses only
0.0%
0
MSCC On-Line courses only
4.4%
15
35. Have you ever visited the Main campus in Moore County for assistance?
Yes
40.5%
15
No
59.5%
22
36. Did you participate in any Welcome Week activities during your first week on campus?
Yes
38.3%
90
No
61.7%
145
37. Did they benefit you as you began your year at Motlow College?
Yes, a lot
45.6%
41
Yes, a little
30.0%
27
Maybe, some
23.3%
21
No, not at all
1.1%
1
38. Have you visited MSCC's Admissions and Records Office for assistance?
Yes
81.7%
85
No
18.3%
19
Yes
90.6%
77
No
9.4%
8
Yes
95.3%
81
No
4.7%
4
39. Was the assistance provided satisfactory?
40. Was the staff member(s) courteous?
41. Have you used any of Admissions and Records web services such as applying to MSCC on-line?
Yes
71.8%
178
No
28.2%
70
Yes
96.6%
172
No
3.4%
6
42. Did you find the web services easy to use?
43. Comments about the Admissions and Records Office:
Comments not included in online results.
44. Have you talked with an advisor at MSCC?
Yes
75.1%
187
No
24.9%
62
45. What method(s) of advisement have you used? (Please check all that apply.)
Advisement Center
53.8%
100
Faculty
74.2%
138
Other
7.0%
13
Yes
93.6%
174
No
6.5%
12
46. Did you find the advice helpful?
47. Comments regarding advisement:
Comments not included in online results.
48. Have you had contact with the Office of the Assistant Director of Student Services (Sheri Mason) at the Moore
County Campus?
Yes
30.0%
27
No
70.0%
63
Yes
92.6%
25
No
7.4%
2
49. Was the service she provided satisfactory?
50. Was she courteous?
Yes
100.0%
27
No
0.0%
0
51. Comments regarding the Assistant Director of Student Services (Sheri Mason) at the Moore County Campus:
Comments not included in online results.
52. Are you aware of the learning support services (tutoring, Writing Lab, Reading Lab, Math Lab) available at the
Fayetteville Center?
Yes
95.8%
23
No
4.2%
1
53. Are you aware of the different scheduling options (Adult College Express, Honors Program, two-day
schedules) available to students at the Fayetteville Center?
Yes
75.0%
18
No
25.0%
6
54. Have you had contact with the Office of the Assistant Director of Student Services (Debra Smith) at the
Fayetteville Center?
Yes
66.7%
16
No
33.3%
8
Yes
100.0%
16
No
0.0%
0
55. Was the service she provided satisfactory?
56. Was she courteous?
Yes
100.0%
16
No
0.0%
0
57. Comments regarding the Assistant Director of Student Services (Debra Smith) at the Fayetteville Center:
Comments not included in online results.
58. Have you had contact with the Office of the Assistant Director of Student Services (Gary Winton) at the
Smyrna Center?
Yes
50.7%
38
No
49.3%
37
59. Have you had contact with the Student Success Center (Sydney and Jonathan) at the Smyrna Center?
Yes
54.7%
41
No
45.3%
34
60. Was the service that he provided satisfactory?
Yes
100.0%
38
No
0.0%
0
61. Was the service that they provided satisfactory?
Yes
97.6%
40
No
2.4%
1
Yes
100.0%
38
No
0.0%
0
62. Was he courteous?
63. Comments regarding the Assistant Director of Student Services (Gary Winton) at the Smyrna Center:
Comments not included in online results.
64. Comments regarding the Student Success Center (Sydney and Jonathan) at the Smyrna Center:
Comments not included in online results.
65. Have you had contact with the Office of the Assistant Director of Student Services (Sally Pack) at the
McMinnville Center?
Yes
58.7%
27
No
41.3%
19
66. Was the service that she provided satisfactory?
Yes
100.0%
27
No
0.0%
0
Yes
100.0%
27
No
0.0%
0
67. Was she courteous?
68. Comments regarding the Assistant Director of Student Services (Sally Pack) at the McMinnville Center:
Comments not included in online results.
69. I have used the site/center bookstore.
Yes
80.7%
200
No
19.4%
48
70. Have you ever made a purchase at MSCC's bookstore?
Yes
83.4%
196
No
16.6%
39
Yes
97.4%
190
No
2.6%
5
71. Was the service provided satisfactory?
72. Was the staff member(s) who assisted you courteous?
Yes
91.6%
175
No
8.4%
16
73. Have you ever purchased books online through MSCC's bookstore?
Yes
34.2%
84
No
65.9%
162
Yes
98.8%
83
No
1.2%
1
74. Was the service satisfactory?
75. Have you used the rental book program through the MSCC bookstore?
Yes
48.6%
120
No
51.4%
127
76. Were you satisfied with the rental book program service?
Yes
99.2%
118
No
0.8%
1
77. Comments regarding the MSCC bookstore:
Comments not included in online results.
78. Have you had contact with MSCC's Business Office on the Moore County Campus?
Yes
34.7%
86
No
65.3%
162
Yes
94.1%
80
No
5.9%
5
79. Was the service satisfactory?
80. Was the staff member(s) who assisted you courteous?
Yes
97.7%
84
No
2.3%
2
Yes
66.7%
60
No
33.3%
30
Yes
88.3%
53
No
11.7%
7
81. Comments regarding the Business Office:
Comments not included in online results.
82. Have you eaten at MSCC's cafeteria?
83. Was the service provided satisfactory?
84. Please rate the quality of the food.
Very Satisfactory
21.7%
13
Satisfactory
61.7%
37
Unsatisfactory
11.7%
7
Very Unsatisfactory
5.0%
3
85. Comments regarding the cafeteria:
Comments not included in online results.
86. Have you taken or are you currently taking any interactive video (ITV) courses?
Yes
18.7%
44
No
81.3%
191
Yes
69.8%
30
No
30.2%
13
Yes
81.8%
36
No
18.2%
8
59.1%
26
87. Were there ever any equipment problems?
88. Were the problems resolved promptly?
89. Was this your first ITV course?
Yes
No
40.9%
18
90. Please select the level to which you agree to each of the following statements regarding ITV.
Strongly Agree
Agree
Neutral Disagree Strongly N/A
Disagree
Responses
44
The quality of instruction 31.8 %
for this course was
14
comparable to non-ITV
courses I have taken.
27.3 %
22.7 %
11.4 %
4.5 %
2.3 %
12
10
5
2
1
The instructor provided
adequate opportunity
for all students to
participate in
course/classroom
activities.
43.2 %
27.3 %
18.2 %
2.3 %
9.1 %
0.0 %
19
12
8
1
4
0
The instructor facilitated
interaction between the
various teaching
locations.
45.5 %
27.3 %
11.4 %
2.3 %
9.1 %
4.5 %
20
12
5
1
4
2
Measures were taken by
the instructor to ensure
the integrity of student
work at all teaching
locations.
47.7 %
18.2 %
20.5 %
4.5 %
6.8 %
2.3 %
21
8
9
2
3
1
The course was
facilitated in a way that I
felt comfortable to ask
questions or express
ideas.
47.7 %
15.9 %
11.4 %
13.6 %
6.8 %
4.5 %
21
7
5
6
3
2
91. My overall experience with my ITV course was:
Excellent
34.1%
15
Good
27.3%
12
44
44
44
44
Neutral
15.9%
7
Fair
18.2%
8
Poor
4.6%
2
Yes
84.4%
190
No
15.6%
35
92. Comments regarding ITV courses
Comments not included in online results.
93. Do you use computers at MSCC?
94. Where do you use computers at Motlow? (Check all that apply)
Classroom labs
62.6%
119
Library
86.8%
165
Cyberspace labs
7.4%
14
Lounge
22.1%
42
Yes
98.4%
187
No
1.6%
3
Yes
37.8%
94
No
62.3%
155
95. Are they typically in good working order?
96. Have you used MSCC's help desk?
97. Was the service provided satisfactory?
Yes
97.9%
91
No
2.2%
2
98. Comments regarding computer services at Motlow:
Comments not included in online results.
99. Have you had used the Testing services?
Yes
40.5%
100
No
59.5%
147
Yes
97.0%
96
No
3.0%
3
100. Was the service provided satisfactory?
101. Was the staff member(s) who assisted you courteous?
Yes
99.0%
99
No
1.0%
1
102. Comments regarding Testing Services:
Comments not included in online results.
103. Have you received assistance from the Office of Disability Services (Sonya Hood or Belinda Champion)?
Yes
7.2%
17
No
92.8%
218
104. Was the service she provided satisfactory?
Yes
100.0%
17
No
0.0%
0
105. Was the staff member(s) who assisted you courteous?
Yes
100.0%
16
No
0.0%
0
106. Comments regarding the Office of Disability Services (Sonya Hood or Belinda Champion):
Comments not included in online results.
107. I use the library: (This includes on site or by web access.)
Daily
15.7%
39
Weekly
41.8%
104
Monthly
6.0%
15
Occasionally
24.5%
61
Never
12.1%
30
Class related assignments, research, or study
73.5%
161
Audiovisual viewing or reserves' copying
1.8%
4
Computer usage (preparing papers and
research)
20.6%
45
Computer usage (email, surfing, etc.)
3.7%
8
Recreational reading
0.5%
1
108. Do you primarily use the library for:
109. The library hours are satisfactory.
Yes
96.8%
210
No
3.2%
7
Yes
98.6%
216
No
1.4%
3
110. Did you find the library staff helpful?
111. The library's books, magazines, and newspapers met my needs.
Yes
96.3%
208
No
3.7%
8
Yes
25.2%
60
No
74.8%
178
112. Have you participated in library instruction?
113. My participation in library instruction helped me.
Yes
44.9%
92
No
55.1%
113
Yes
93.3%
56
No
6.7%
4
114. Are you more likely to use the library?
115. Comments regarding library services:
Comments not included in online results.
116. Have you used library databases?
Yes
71.4%
177
No
28.6%
71
Yes
81.9%
176
No
18.1%
39
Yes
81.9%
177
No
18.1%
39
117. The library databases met my needs.
118. Did you find them easy to use?
119. How confident are you that you will find what you want when searching the library databases?
So confident I explain database searching to other
students
15.7%
34
Very confident
57.1%
124
Not confident, but I eventually find enough
24.4%
53
Not at all confident
2.8%
6
Total
217
120. Have you had contact with Laura Monks the Director of the Fayetteville Center?
Yes
66.7%
16
No
33.3%
8
121. Was the service provided satisfactory?
Yes
100.0%
16
No
0.0%
0
122. Was the staff member(s) who assisted you courteous?
Yes
100.0%
16
No
0.0%
0
123. Comments regarding Laura Monks the Director of the Fayetteville Center:
Comments not included in online results.
124. I have visited the main front office at the Fayetteville Center for assistance.
Yes
95.8%
23
No
4.2%
1
Yes
100.0%
23
No
0.0%
0
125. Was the service provided satisfactory?
126. Was the staff member(s) who assisted you courteous?
Yes
100.0%
23
No
0.0%
0
127. Have you had contact with Melody Edmonds the Director of the McMinnville Center?
Yes
28.9%
13
No
71.1%
32
Yes
100.0%
13
No
0.0%
0
128. Was the service provided satisfactory?
129. Was the staff member(s) who assisted you courteous?
Yes
100.0%
13
No
0.0%
0
130. Comments regarding Melody Edmonds the Director of the McMinnville Center:
Comments not included in online results.
131. I have visited the main front office at the McMinnville Center for assistance.
Yes
93.3%
42
No
6.7%
3
Yes
100.0%
42
No
0.0%
0
132. Was the service provided satisfactory?
133. Was the staff member(s) who assisted you courteous?
Yes
95.2%
40
No
4.8%
2
134. Have you had contact with Cheryl Hyland the Director of the Smyrna Site?
Yes
6.9%
5
No
93.2%
68
Yes
100.0%
5
No
0.0%
0
135. Was the service provided satisfactory?
136. Was the staff member(s) who assisted you courteous?
Yes
100.0%
5
No
0.0%
0
137. Comments regarding Cheryl Hyland the Director of the Smyrna Site:
Comments not included in online results.
138. I have visited the main front office at the Smyrna site for assistance.
Yes
85.1%
63
No
14.9%
11
Yes
100.0%
63
No
0.0%
0
139. Was the service provided satisfactory?
140. Was the staff member(s) who assisted you courteous?
Yes
100.0%
62
No
0.0%
0
141. Have you accessed the Motlow College Financial Aid web site?
Yes
61.1%
151
No
38.9%
96
143. How useful was the information on the Motlow College Financial Aid web site?
Excellent
37.8%
57
Above Average
30.5%
46
Average
27.8%
42
Poor
4.0%
6
144. Please check the best response describing your knowledge of the Motlow College Financial Aid online
resources:
I did not know you could get information
online.
8.3%
16
I was aware of online resources but prefer to
get answers in person.
35.6%
69
I do check online, but it creates questions that I 29.9%
need answered in person.
58
l always use online resources, but sometimes I
need to drop off a form.
51
26.3%
145. Please provide any additional comments or suggestions you have to improve the Motlow Financial Aid
website.
Comments not included in online results.
146. Did you access the Financial Aid Status link inside your MyMotlow account?
Yes
76.4%
188
No
23.6%
58
147. How often do you monitor your Financial Aid Status within your MyMotlow account?
Daily
1.6%
4
Weekly
12.1%
30
Monthly
27.4%
68
One time per semester
39.9%
99
Never
6.5%
16
N/A
12.5%
31
148. Please provide any additional comments or suggestions you have to improve the MyMotlow Financial Aid
link?
Comments not included in online results.
149. How easy was it in general for you to access Motlow College Financial Aid information?
Very Easy
43.2%
99
Somewhat Easy
36.2%
83
Average
17.9%
41
Not Easy At All
2.6%
6
150. Have you ever applied for Financial Aid (Grants, Scholarships etc.)?
Yes
85.3%
197
No
14.7%
34
151. Have you had contact with the Financial Aid Office in Smyrna (Donna Dunaway or Erica Lee)?
Yes
51.4%
38
No
48.7%
36
Excellent
47.4%
18
Above Average
29.0%
11
Average
18.4%
7
Good
5.3%
2
Poor
0.0%
0
Very Courteous
65.8%
25
Courteous
26.3%
10
Somewhat Courteous
7.9%
3
Discourteous
0.0%
0
152. Please rate the level of service provided.
153. How courteous was the overall service provided?
154. Have you had contact with the Financial Aid Office on the Moore County campus (Wanda Emfinger, Jessica
Dodge, Casey Martine, Joe Myers, and Andrea Walters)?
Yes
38.5%
87
No
61.5%
139
Excellent
35.8%
69
Above Average
25.9%
50
155. Please rate the level of service provided.
Average
29.5%
57
Good
4.7%
9
Poor
4.2%
8
157. How knowledgeable was the representative in regards to your financial aid assistance?
Very knowledgeable
51.4%
19
Knowledgeable
37.8%
14
Somewhat Knowledgeable
10.8%
4
Not at all Knowledgeable
0.0%
0
158. Have you had contact with the Financial Aid Representative at the Fayetteville Denter (Debra Smith)?
Yes
66.7%
16
No
33.3%
8
159. Have you had contact with the Financial Aid Representative at the McMinnville Denter (Toni Adkins)?
Value
Percent
Count
Yes
26.1%
12
No
73.9%
34
Total
46
160. Please rate the level of service provided.
Excellent
51.2%
22
Above Average
16.3%
7
Average
30.2%
13
Good
0.0%
0
Poor
2.3%
1
Very Courteous
47.0%
31
Courteous
45.5%
30
Somewhat Courteous
4.6%
3
Discourteous
3.0%
2
Excellent
81.3%
13
Above Average
18.8%
3
Average
0.0%
0
Poor
0.0%
0
161. How courteous was the overall service provided?
162. Please rate the level of service provided.
163. How knowledgeable was the representative at the Fayetteville Campus in regards to your financial aid
assistance?
Very knowledgeable
45.8%
11
Knowledgeable
41.7%
10
Somewhat Knowledgeable
8.3%
2
Not at all Knowledgeable
4.2%
1
164. How knowledgeable was the representative at the McMinnville Campus in regards to your financial aid
assistance?
Very knowledgeable
42.5%
17
Knowledgeable
47.5%
19
Somewhat Knowledgeable
10.0%
4
Not at all Knowledgeable
0.0%
0
165. If there has been a problem with your ability to get financial aid, the problem has been due to: (select only
one)
Myself
17.1%
40
My parent(s)/guardian(s)
11.1%
26
Government restrictions
11.1%
26
Admissions Office
3.0%
7
I have not had any problems getting aid
41.0%
96
Financial Aid
3.9%
9
Other
12.8%
30
166. How could we make the financial aid process easier and more convenient for you?
Comments not included in online results.
167. Do you feel it would be beneficial to you, as a student, for the Motlow Financial Aid office to explore the
development of a facebook page to provide general financial aid information?
Yes
47.1%
114
No
52.9%
128
168. Where do you go if you really need assistance?
Comments not included in online results.
169. Where do you go when you need information about Motlow?
Email
11.3%
28
Website
60.9%
151
Friend
4.4%
11
Campus office
23.4%
58
170. Overall are you satisfied with the quality of the services offered at MSCC?
Yes, always
54.7%
135
Yes, most of the time
44.1%
109
No
1.2%
3
171. Which services were you dissatisfied with? Please explain why you were dissatisfied.
Comments not included in online results.
172. What do you like most about Motlow?
Comments not included in online results.
173. What do you like least about Motlow?
Comments not included in online results.
174. Please rate your overall experience at Motlow.
Excellent
68.8%
170
Good
27.5%
68
Fair
3.6%
9
Poor
0.0%
0
175. Motlow has changed my life because:
Comments not included in online results.
176. Are you planning on returning to Motlow next semester?
Yes
75.9%
189
No
24.1%
60