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Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2015 – June 30, 2016
Unit: Facilities Services
Related Strategic Goal:
2.1 Monitor and improve the effectiveness of educational programs and services.
Action Plan #: FACS-01
Action Plan Title: Replacement of Maintenance Work Order Request System
Desired Outcome: 1) Installation, testing and implementation of new maintenance work order system
for customer generated work order request. 2) Establishment of benchmarks and a desired outcome for
completion rates.
Description of Action Plan and Related Activities:
Existing open market work order systems will be evaluated on capabilities, it integration, and cost. The
Director of Facilities Service along with the Maintenance Supervisor will assess systems in place at other
Colleges in the TBR system, examining suitability for Motlow’s needs and past successes with the other
colleges. Will then request proposals and requirements for the systems deemed practical for Motlow.
Once proposals are received will review with Director of Information Technology for adaptability to our
network. When a suitable system is found it will be acquired for the college.
Timeline: January 2016 - Systems evaluated and final selection made; March 2016 - System purchased
and implementation to begin; June 2016 - System online and operational
Est. Cost: Approx $6000 per year
Budgeted: Included in current budget
Evidence of Success:
An active maintenance work order system in operation that allows for campus submittal of work
requests and projects. Ability to track maintenance requests and manpower utilization for all campuses.
Complete the following when assessing a plan
Current Status: On Schedule
Describe Progress: Complete after June 30, 2016
Describe Needed Changes: Complete after June 30, 2016
List of Supporting Documentation: Complete after June 30, 2016
Date Last Updated: 9/10/2015