Changing Times Past Future c Present Presented to OIX by Joy Seifert on 2-18-15 Quick Overview • Fall 2012 – Study was conducted to identify current practices of the Print Shop to determine areas for improvement. • Multiple ways to submit jobs • (fax, snail mail, email, hand delivery….) • Lost Jobs • Pricing variances • Billing delays • Departmental authorization discrepancies • Manual tracking of deliveries • Inefficiencies in staffing and equipment utilization • Obsolete inventory and bulk purchases Guiding Principles of Change Functionality Ease of Use Strategy Is it VALUE added Production Efficiencies Staffing Cost Effective MAJOR CHANGE • March 2013- Implementation of the Copy Center Storefront. • • • Streamlined job submissions Reduced production time Expedited delivery of jobs • all but eliminated lost jobs • • • • Streamlined Pricing Incorporated overnight billing Automated status report Eliminated obsolete inventory • Eliminated departmental authorization discrepancies • Continued Enhancements • • • October 2013 – Medical Record forms January 2014 – Medical Record Packets January 2015 – So you might be wondering, what’s next?….. Changing the Authorization Process 2014 customer review identified the authorization process as: • Cumbersome •Paper form •Required 3 signatures • Untimely •Long wait time • Lacking Communication •No feedback on status • Frustrating Multiple emails/phone calls Enhancements Goals: • Customer-Centered • Timely • Communication • Frustration Accessing your Copy Center Storefront Profile 1. Go to the login page for the Storefront 2. Click on “Click to add/remove index” 3. Enter your UTAD ID and password then click on “Log In” Understanding the pages Click on “Add Request” to begin adding a new index to your profile. • • • Enter your index; make a selection from the available option Enter the last name of your supervisor; make a selection Click on “Save” and then click on “Submit” Understanding the pages • • (cont.) You can check the status by clicking on “My Requests” and then on the “Pending” tab. If you selected the wrong index or Supervisor no worries, simply click on “Delete” Understanding the pages (cont.) The “Approved” tab displays current indexes listed on your profile. Individuals has the ability to “remove” indexes that are no longer needed. “Denied” tab display prior request that were denied and the reason. Supervisors You will be prompted to enter a comment. Upon Supervisor’s Actions • Requestor received an email, listing the index and the action taken “approved, denied, deleted” • Requestor can immediately log back in and see the status Enhancements are: • Customer-Centered • Online request process • Control in the hands of the users and supervisors • Timely • Request implemented upon approval by supervisor • Communication • Automated notification when approved/denied • Frustration Thank you Questions?