Division of Student Life/University Housing & Dining/Residence Life/Hall Coordinator
University Classification
Residence Life Coordinator
Job Function
Student Services
Job Family
Residence Life Management
Working Title (if applicable)
Hall Coordinator
UI Job Code: PQA1
Position #
This Position Reports to:
(Position Number)
Org/Dept/Sub-dept
Position Specific Summary:
Administrative Supervision
(University Classification)
Residence Life Manager
Area Coordinator
49/4720/09620
Required live-in position that oversees the day-to-day operations and student development mission of a University
residence hall building(s) and grounds from 300 - 1040 residents.
KEY AREAS OF RESPONSIBILITIES AND SPECIFIC JOB TASKS
Classification
Key Areas of Responsibilities
Policy Development and
Implementation
Specific Job Duties and Tasks
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Student/Community
Development
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Customer Service
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Leadership
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Financial and Facility
Administration
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Human Resources
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Assist in the investigation of policy violation, damage, thefts, etc. Follow up with
appropriate staff and students to determine accuracy.
Support a discipline system that encourages responsible student behavior.
Participate in development and implementation of University Housing policy.
Inform staff of procedural and policy changes.
Respond to emergencies on a twenty-four hour live-in basis. Staff must be able
to respond to duty calls throughout campus.
Create, design and implement along with area coordinator(s) and other
management staff in University Housing a yearly developmental plan for the hall
that focuses on creating a community of learners that encompasses the entire
hall operation and its daily operation.
Plan, direct, and support educational, academic, personal, and career decisionmaking programming for respective buildings in collaboration with the Residence
Life Programs staff.
Advise, direct, and provide leadership to building student government
association(s).
Participate in the development and implementation of academic initiatives and
living-learning communities; including maintaining effective working relationships
with learning community liaisons.
Assist residents in resolving housing, general living, personal and academic
problems and refer to appropriate advisory services.
Respond to inquiries and complaints from students, staff, and public (including
parents).
Showcase University residence hall facilities and services to prospective
students, parents, and the University community through admission tours and
new student orientation.
Provide direction, assignments, feedback, and coaching to assigned staff such
as Resident Assistants, graduate assistants- assistant hall coordinator, unioncontracted staff and/or student staff to assure outcomes are met.
Ensure appropriate staff coverage in building or building complex.
Manage the day-to-day operations of a University residence hall building(s),
grounds, and staff.
Prepare and oversee the preparation of special and periodic reports.
Maintain appropriate administrative records.
Assist in maintaining an acceptable level of appearance of the interior/exterior of
buildings and grounds and communicate with custodial operations and
maintenance management staff for major problem areas (i.e. newspapers,
overflow of trash, garbage on sidewalks/stairs, major repairs). Propose
improvements to halls.
Provide supervision to graduate assistant-assistant hall coordinator, resident
assistants, student staff and support staff as assigned.
Last Update 10/2013
Division of Student Life/University Housing & Dining/Residence Life/Hall Coordinator
 Recruit, select, supervise, train and evaluate desk staff. Recommend
disciplinary action, including termination of employment of student staff.
 Direct, schedule, assign, and monitor the work of information desk.
 Assist in the planning, implementation and evaluation of training workshops and
in-service sessions prior to and throughout the academic year.
 Instruct the Resident Assistant training class which meets each semester.
UNIVERSAL COMPETENCIES
Collaboration and Embracing
Diversity (Working Experience)
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Positive Impact/Achieving
Results (Basic Application)
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Service Excellence/Customer
Focus (Working Experience)
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Shares appropriate information/feedback openly, professionally and respectfully.
Models open, respectful, accepting, and supportive behaviors with team
members.
Maintains productive work relationships while considering multiple perspectives
and using effective conflict resolution practices.
Uses sensitivity in communicating with individuals of diverse backgrounds.
Appreciates the difference between effort and achievement and produces results
that are important to unit.
Grasps the inevitability and challenges of change and adapts tactics accordingly;
utilizes learning opportunities to prepare for changing work and methods.
Demonstrates a willingness to carry out responsibilities and a positive approach
to accomplishing work.
Demonstrates an understanding of how work aligns to organizational mission,
vision, and University environment.
Enhances service by seeking ways to add value to customer
interactions/services.
Demonstrates sincere concern and takes responsibility when a customer
complains, even if the cause of the problem lies elsewhere.
Listens to feedback without defensiveness and uses it to enhance
communication effectiveness.
Communicates in alternative ways to accommodate different listeners.
TECHNICAL COMPETENCIES
Effective Communications
(Working Experience)
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Interpersonal Relationships
(Working Experience)
Performance Management
(Working Experience)
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Student Counseling (Working
Experience)
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Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Listens to feedback without defensiveness and uses it for own communication
effectiveness.
Delivers helpful feedback that focuses on behaviors without offending the
recipient.
Collaborates with departmental associates and management.
Adapts interaction style to situations and people.
Identifies roles and responsibilities for self and others.
Demonstrates an understanding of alternative points of view.
Explains impact of interactions with individuals and groups.
Makes sure performance goals, checkpoints, and feedback focus on behaviors.
Uses formal and informal rewards and recognition programs for employees.
Identifies opportunities to enhance performance, e.g., practice assignments,
training, shadowing.
Provides documented input to formal performance review conducted by
manager.
Observes individual performance and provides fair and objective feedback.
Counsels students to help their emotional, physical, occupational and social
development.
Selects basic methods and techniques for student counseling.
Adheres to established processes and procedures when conducting individual or
group counseling.
Diagnoses common problems encountered by students in education, e.g.
academic and career concerns.
Applies appropriate counseling skills in different counseling stages or to different
students.
Last Update 10/2013
Division of Student Life/University Housing & Dining/Residence Life/Hall Coordinator
As part of performing the key areas of responsibility and competencies described above, staff members are expected to meet
reasonable standards of work quality and quantity, as well as expectations for attendance established by their supervisor. Staff
members are also expected to comply with policies governing employee responsibilities and conduct, including those contained
in the University Operations Manual. To that end, the Division of Student Life has noted below additional expectations and
responsibilities based on your classification:
YES
NO
X
IOWA GROW™
Responsible for supporting and implementing the Iowa Grow program as a part of our commitment
to student success.
X
TRAINING COMPLIANCE
Responsible for completing required training that is related to laws and regulations, that creates a
more hospitable and respectful workplace; and safer work environment.
X
Responsible for holding staff accountable for completion of required training
X
MULTICULTURAL COMPETENCE
Demonstrates commitment to expand multicultural knowledge, awareness and skills. Meets
multicultural goal(s) established within the Division of Student Life.
FINANCIAL REQUIREMENTS & COMPLIANCE
Has personal accountability for financial reporting and responsibility for establishing, enforcing,
and following internal processes and controls as outlined in the UI’s Financial Sub-certification
X
requirements.
POSITION QUALIFICATIONS
(This section only needs to be completed when recruiting for the position).
Education or Equivalency Required
Required Qualification
Required Qualification
Required Qualification
Required Qualification
Required Qualification
Required Qualification
Required Qualification
Desirable Qualification
Bachelor’s degree or an equivalent combination of related education and supervisory
experience.
Reasonable (1-3 years) experience in staff supervision, programming, university
administration, budget management, knowledge of student development and first year
student transition.
Demonstrates excellent written and verbal communication skills. Ability to effectively
transmit, receive and accurately interpret ideas, information, and needs through
appropriate communication methods and behaviors at a working proficiency level.
Proficient in the use of Microsoft Office (Word, Excel, Access, etc.) software applications.
Demonstrates a working proficiency in the ability to work with variety of individuals and
groups in a constructive and civil manner while appreciating the unique contribution of
diverse individuals.
Demonstrates a working proficiency in the ability to collaborate and interact with
individuals and groups.
Demonstrates the ability to adjust and develop self to prepare for new or changing
assignments, processes, people or priorities as organizational needs dictate at a working
proficiency level.
Demonstrates a working knowledge of and ability to adhere to established processes and
procedures when counseling students to help their emotional, physical, occupational and
social development.
A Master’s degree in Counseling, Student Personnel, Higher Education or a related area
is highly desirable.
One year full time live-in residence hall experience.
Desirable Qualification
Proficiency levels are defined as:
 Basic Application - Uses basic understanding of the field to perform job duties; may need some guidance on job
duties; applies learning to recommend options to address unusual situations.
 Working Experience - Successfully completes diverse tasks of the job; applies and enhances knowledge and skill in
both usual and unusual issues; needs minimal guidance in addressing unusual situations.
 Extensive Experience - Performs without assistance; recognized as a resource to others; able to translate complex
nuances to others; able to improve processes; focus on broad issues.
 Expert/Leader - Seen as an expert and/or leader; guides, troubleshoots; has strategic focus; applies knowledge and
skill across or in leading multiple projects/orgs; demonstrates knowledge of trends in field; leads in developing new
processes.
This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given
this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not
intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her
supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned
that are of similar kind or level of difficulty.
Last Update 10/2013