4A270047 陳子甄→Shelly
4A270067 陳怡年→Yola
Yola: Good afternoon , this is Yola speaking. May I help you?
Shelly: Hello, This is Shelly .My room number is 207. I’m afraid I have a complaint.
Yola: Oh! I’m sorry. Could you please explain what the problem is?
Shelly: I can’t switch on the TV and I’ve tried so many times.
Yola: Ok, let me help you. Do you see the switch under the TV?
Shelly: Yes, I’m trying ,It’s still not working!
Yola: Are you sure the TV is plugged correctly?
Shelly: Yes, It’s all correct but still not working. It’s driving me crazy.
Yola: Shelly, I’m very sorry about the inconvenience. We will take care of that right
away.
Shelly: Ok, I appreciate.
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