4A270047 陳子甄→Shelly 4A270067 陳怡年→Yola Yola: Good afternoon , this is Yola speaking. May I help you? Shelly: Hello, This is Shelly .My room number is 207. I’m afraid I have a complaint. Yola: Oh! I’m sorry. Could you please explain what the problem is? Shelly: I can’t switch on the TV and I’ve tried so many times. Yola: Ok, let me help you. Do you see the switch under the TV? Shelly: Yes, I’m trying ,It’s still not working! Yola: Are you sure the TV is plugged correctly? Shelly: Yes, It’s all correct but still not working. It’s driving me crazy. Yola: Shelly, I’m very sorry about the inconvenience. We will take care of that right away. Shelly: Ok, I appreciate. IMG_2314.MOV