Rapport and Neutrality
MA3C0214-Ainsley黃琪雯
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Outline
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Neutral Questions
Using Illustrative Examples in Questions
Role-Playing and Simulation Questions
Prefatory Statements and Announcements
Probes and Follow-Up Questions
Neutral Questions
Neutrality
Rapport
Phrasing
questions
• The interviewee can tell me anything and I won’t
judge
• A stance vis-à-vis the content of what that person
says
• A stance vis-à-vis the person being interviewed
• To facilitate the interview
Using Illustrative Examples in Questions
Illustrative examples
format
• General person’s
experience
Illustrative extremes
format
• Extreme responses only
Role-Playing and Simulation Questions
Role-playing questions
• Suppose I was a new
person and I asked you
what I should do?
• Suppose someone you
trusted asked you how to
sneak dope into the
prison, what would you
tell him?
Simulation questions
• Ask the interviewee to
become an observer in
some situation.
• Richest and most detailed
descriptions responds.
Prefatory Statements and Announcements
Transition format
Announces that one
section has been
completed and new
section is begining
Direct announcement format
A simple statement
telling the interviewee
what will be asked
next.
Summarizing transition format
the interview is ready to
bring closure to one
section and to begin a
new one
Attention-getting preface
Makes a comment
about the question
that is going to be
asked
Purpose: let the interviewee know what’s going to be asked before it is
asked.
Probes and Follow-Up Quesions
1. A probe is a follow-up question used to
deepen the response, the richness and to
give cues.
2. A probe should be
Conversational
In a natural style and voice
Used to follow up initial responses
Types of Probes
Detail-oriented probes
When,who,where,what,how
Contrast probe
How does x compare with y?
To help define the boundaries of
a response
Clarification probe
What do you mean by?
I want to make sure…
Elaboration probe
Gentle and strategic headnodding to cue interviewees
they should keep talking
Probes: 1.seldom written out in an interview
2.a skill from knowing what to look for in an interview
3.a combination of verbal and nonverbel cues
4.provide guidance
5.maintain control of the flow of the interview
•
Thanks for listening!
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