(1)
Front desk clerk：May I help you?
Tour guide：Yes, I’d like to check in.
Front desk clerk：Ok. May I have your name?
Tour guide：John Wood.
Front desk clerk：Wait a moment, please. Let me check the reservation.
Tour guide：OK.
Front desk clerk：Your room number is 521. Here is your key.
Tour guide：Thanks. When and where is breakfast buffet being served?
Front desk clerk：It’s being served in the buffet restaurant on the second floor from
seven o’clock to ten-thirty.
Tour guide：Ok. When and where are the hot springs?
Front desk clerk：It’s on the sixth floor,from six-thirty to ten o’clock.
Tour guide：Thanks. Well…. our group needs a wake-up call tomorrow morning at six.
And please upgrade a room for Jeremy Lin, because he and his wife are on their
honeymoon.
Front desk clerk：No problem.
Tour guide：Thank you.
Front desk clerk：Enjoy your stay.
(2)
Guest：Excuse me. I feel a little tired. I want to take a shower in the room. And can I
have dinner in the room?
Front desk clerk：Of course. What would you like for dinner?
Guest：Steak, please.
Front desk clerk：How would you like the steak?
Guest：Medium rare.
Front desk clerk：Ok. And what would you like to drink?
Guest：Red wine, please.
Front desk clerk：And for dessert?
Guest：I’d like the fresh fruit plate, please.
Front desk clerk：Alright. I’ll take it to your room.
Guest ：Wait a moment, please. I want to know if the room comes with a
complimentary breakfast?
Front desk clerk：Yes.
Guest：Thank you.
(3)
Front desk clerk：May I help you?
Guest：Yes, we have a reservation.
Front desk clerk：Can I have your name?
Guest：Jane Brown.
Front desk clerk：I’m afraid your room isn’t ready for you yet, Miss Jane.
Guest：Oh. We’re a little tired. When will it be ready?
Front desk clerk：Well, most of the rooms are usually serviced be three o’clock and
then we can check guests in.
Guest：That’s not for another one hour!
Front desk clerk：You’re very welcome to take a seat here in reception.
Would you like tea or coffee?
Guest：Tea, please.
Front desk clerk：Ok. Here you are.
Guest：Thank you.
(4)
Guest：Good afternoon. My name is Jay Huang. I have a reservation for tonight. I
want to check in now.
Front desk clerk：Sorry, the regular check in time starts from 4 p.m.
Guest：Oh, but we’re exhausted. Can we check in early?
Front desk clerk：Sorry, I’m afraid not.
Guest：Alright.
Front desk clerk：You’re very welcome to take a seat in the lobby or shopping in the
store. If the rooms are ready, we’ll call you.
Guest：Ok, thanks.