休閒二乙 4A0B0088 高詩婷 ,
休閒二乙 4A0B0107 葉映芝
Conversation 1
Guide：Do you offer the breakfast buffet?
Front desk：Certainly , we offer breakfast buffet .
Guide：When to start ?
Front desk：At 7:00 am .
Guide：Where is the restaurant ?
Front desk：On the top floor . You can take the elevator and go straight .
Then you can
see the restaurant on your right .
Guide：Someone would like to sock in a spa . Where is the hot spring ?
Front desk：On the top floor .
Guide：When does it open ?
Front desk：From 10:00 am to 7:00 pm
Guide：the members need walk-up call tomorrow at 6:00 am .
Front desk：Not a problem .
Guide：A couple in our group wants to upgrade the room for their
honeymoon
Front desk：Ok , no problem . Anything else ?
Guide：No .
Front desk：Here are your key cards .
Guide：Thank you very much .
Front desk：You are welcome . Have a nice day .
Conversation 2
Customer：Excuse me . Could I check in ?
Front desk：I do apologize . The room isn’t ready yet . You can stay in our
VIP room for moments.
Customer：Ok , Thank you very much .