Business Language The prices that you quote in your letter of 2nd April are much too high. The prices quoted in your letter of 2nd April are much too high. Thank you for your letter of 5th April, in which you enclose a copy . . . . Thank you for your letter of 5th April enclosing a copy . . . . We wish to increase our range of garden tools. We are interested in increasing our range of garden tools. We should like you to arrange for immediate shipment. We should be obliged if you would arrange for immediate shipment. We are pleased to confirm the date of arrival of our representative. We have pleasure in confirming the date of arrival of our representative. We wish to import 20 of your "Dorset" tractors. We want to know the best terms you can offer us. We are interested in importing 20 of your " Dorset" tractors and should like to know the best terms you can offer us. We have decided to export more this year. It is our intention to export more this year. We shall inform you of our decision when we have heard from our suppliers. As soon as we have heard from our suppliers, we shall inform you of our decision. We enclose herewith . . . We have forwarded under separate cover . . . ..… a photocopy of the letter from the bank. ...…three complete sets of samples, together with . . . We hope to meet you at the Toronto Fair. We look forward to meeting you at the Toronto Fair. We are nearly out of stock of this line. We must urge immediate delivery. As we are nearly out of stock of this line, we must urge immediate delivery. We shall start to import some time after Christmas. We shall start importing some time after Christmas. We have decided to come to England early next month. We are coming to England early next month. We have been thinking about discontinuing this line. We have been considering about discontinuing this line. We are sending the first consignment per S.S. 'Munro'. We shall be sending the first consignment per S.S. 'Munro'. 1 We are prepared to grant an extra 2% if you take immediate delivery. We are willing to grant an extra 2% if you take immediate delivery. If you do not like the pastel shades, you may order the same model in black and white. In the event of your not liking the pastel shades, you may order the same model in black and white. Considering the difficulties with which we are at present faced, we cannot agree to a contract on those terms. In view of the difficulties with which we are at present faced, we cannot agree to a contract on those terms. We should like you to give us 12% on this order. We are interested in selling at the lowest possible price. We should like you to give us 12% on this order so that we can (may) sell at the lowest possible price. This particular material sells quite well. It is far from being one of our best lines. This particular material sells quite well, though it is far from being one of our best lines. This particular material sells quite well. Nevertheless, it is far from being one of our best lines. We should be obliged if you would quote us a price for the supply of 120 window frames for delivery in early November. We should be obliged if you give us a quotation for the supply of 120 window frames for delivery in early November. The demand for the air-cooled model has fallen appreciably since the introduction of the water-cooled model. The demand for the air-cooled model has fallen considerably since the introduction of the water-cooled model. Sales of imported glass and chinaware have risen very much over the past two years. Sales of imported glass and chinaware have risen substantially over the past two years. Regarding the servicing of the oil pumps, we are still waiting to hear from the manufacturer. With regard to the servicing of the oil pumps, we are still waiting to hear from the manufacturer. You have often pointed out that delays are becoming increasingly more frequent. As you have often pointed out, delays are becoming increasingly more frequent. We have decided to discontinue making the XL drill. There is very little demand for this type of drill now. We should like to know which of the drills shown on the enclosed leaflet you consider to be a likely substitute. We have decided to discontinue making the XL drill--there is very little demand for this type of drill now--we should like to know which of the drills shown on the enclosed leaflet you consider to be a likely substitute. 2 Although we have not had an opportunity to see the machine in action, we hope to be able to visit your factory some time next month. Although we have not had an opportunity of seeing the machine in action, we hope to be able to visit your factory some time next month. We were (very, quiet, most) impressed by the performance of the all purpose tractor. Although we shall not be able to attend the Leipzig Fair this year, we earnestly hope to be able to come next year. Although we shall be unable to attend the Leipzig Fair this year, we earnestly hope to be able to come next year. We are prepared to deliver the goods to each of your six branches and we are willing to grant you the bulk order terms normally only given on orders delivered to warehouses. We are not only prepared to deliver the goods to each of your six branches, but we are willing to grant you the bulk order terms normally only given on orders delivered to warehouses. We are willing to deliver the goods to each of your six branches and grant you the bulk order terms normally only given on orders delivered to warehouses. Nevertheless, if we did not insist on these minimum quantities, we should not be able to fill the containers. If we did not insist on these minimum quantities, however, we should not be able to fill the containers. We consider that it would be most unwise to ship a second consignment before payment has been made for the first. We feel that it would be most unwise to ship a second consignment before payment has been made for the first. Perhaps the goods have been delayed in transit. The goods may have been delayed in transit. The enamel saucepans were very badly packed. Most of them were damaged and will have to be returned. The enamel saucepans were so badly packed so that most of them were damaged and will have to be returned. As the pistons that were sent were for the TW 14 and not the TW 15, they had to be sent back. The pistons that were sent were for the TW 14 and not the TW 15, with the result that they had to be sent back. Trade restrictions have recently been relaxed a little and we should soon be able to place larger orders. Trade restrictions have recently been relaxed a little and we should soon be in the position to place larger orders. We have calculated what we shall require for next summer and have ordered the corresponding amount. We have calculated what we shall require for next summer and have ordered accordingly. 3 Request: Reply: The first consignment should be dispatched on the 14th. We are pleased to inform you that the first consignment has been duly dispatched. We have the pleasure in informing you that the first consignment has been duly dispatched. Please be informed that the first consignment has been duly dispatched. As a result of the recent heavy price increases, many of our customers are refusing to order more than the minimum quantities. Owing to the recent heavy price increases, many of our customers are refusing to order more than the minimum quantities. We have a very high proportion of breakages. We were forced to introduce vibration-proof containers. We have such a high proportion of breakages that we were forced to introduce vibrationproof containers. This customer maintains that the goods arrived in bad condition. According to this customer, the goods arrived in bad condition. We acknowledge receipt of your letter of 16th October. We beg to acknowledge receipt of your letter of 16th October. The goods were sent to one of the branches instead of (to) the main warehouse. The goods should have been sent to the main warehouse. We thank you for your letter of 17th October. We have read it with much interest. We thank you for your letter of 17th October, which We have read it with much interest. We want to know the discounts you grant on smaller amounts because we want to place an occasional supplementary order. We should like to know the discounts you grant on smaller amounts as we may wish to place an occasional supplementary order. We are attending the Textile Fair to see what sort of competition we shall have to contend with. We are attending the Textile Fair in order to see what sort of competition we shall have to contend with. Our sales of your electronic equipment have been quite good this year. Our sales of your electronic equipment have been fairly good this year. We are quite willing to take delivery of six of these machines if we can have them on a sales or return basis. According to your salesman, these machines sell very well. We are quite willing to take delivery of six of these machines, which according to your salesman sell very well, provided that we can have them on a sales or return basis. We doubt if they will increase their range till next year. They are not likely to increase their range till next year. It is unlikely to increase their range till next year. 4 There was a hold-up in production. This hold-up was due to the lack of raw materials. There was a hold-up in production, owing to (due to) the lack of raw materials. We have no objection to your writing to our customers for references. You may write to our customers for references. We do not mind if you ship the goods a week later provided they arrive before 30th June. You may ship the goods a week later provided they arrive before 30th June. We look forward to your suggestions for improving our delivery service. We await with interest your suggestions for improving our delivery service. It was our intention to order twenty tons. They were unable to deliver before August. We were forced to seek another supplier. It was our intention to order twenty tons, but as they were unable to deliver before August, we were forced to seek another supplier. In this way you will have an opportunity to buy larger quantities at a lower rate. You will therefore (thus) have an opportunity to buy larger quantities at a lower rate. Thus you will have an opportunity to buy larger quantities at a lower rate. Once you have visited our showroom, you will have a better idea of the type of machines we produce. Having visited our showroom, you will have a better idea of the type of machines we produce. They increased the order to twenty tons and in this way (they) qualified for the bonus. They increased the order to twenty tons and thus (they) qualified for the bonus. They increased the order to twenty tons and so qualified for the bonus. They increased the order to twenty tons and thereby qualified for the bonus. They increased the order to twenty tons, thus qualifying for the bonus. They increased the order to twenty tons, thereby qualifying for the bonus. We want to visit as many of our customers as we can while we are in Holland. We are anxious to visit as many of our customers as we can while we are in Holland. As we have now closed our branch office, we have to do business through an agent. Now that we have closed our branch office, we have to do business through an agent. All the machines purchased under this contract must be serviced by the manufacturer once a year for a period of three years. All the machines purchased under this contract are to be serviced by the manufacturer once a year for a period of three years. We gave explicit instructions that the cases containing the spare parts had to be marked with a yellow circle. We gave explicit instructions that the cases containing the spare parts were to be marked with a yellow circle. When we unpacked the crate, we found that half the dishes were broken. On unpacking the crate, we found that half the dishes were broken. 5 This line has not been very successful, so it will probably be discontinued next year. This line has not been very successful, which means that it will probably be discontinued next year. We have therefore decided to grant an extra 2% discount. We have accordingly decided to grant an extra 2% discount. Up to the moment we have only received part of the order. So far we have only received part of the order. They have not yet mentioned on what terms they would be willing to buy. So far They have not mentioned on what terms they would be willing to buy. We warned you that the goods might be delayed. We did warn you that the goods might be delayed. If you receive an order, it will probably only be for a small quantity. If you do receive an order, it will probably only be for a small quantity. They reduced their prices by 5%. They did not want to risk losing the order. They reduced their prices by 5% so as not to risk losing the order. Our claim has not been settled yet. Our claim still has not been settled. Our claim has yet (still) to be settled yet. We can do nothing until they arrive. Until they arrive, we can do nothing. Until they arrive, nothing can be done. Nothing can be done until they arrive. Although the goods were only delayed in transit three days, they refused to accept delivery. In spite (of the fact) that the goods were only delayed in transit three days, they refused to accept delivery. There is little chance of doing business here unless you substantially reduce your prices. Unless you substantially reduce your prices, there is little chance of doing business here. We rarely have the chance of meeting our customers overseas. Rarely do we have the chance of meeting our customers overseas. What apparently (actually really) happened was that our driver lost his way. Why was this invoice not included in the statement? We cannot understand why this invoice was not included in the statement. We convinced them that it was in their own interests to order in units of 20 tons. We succeeded in convincing them that it was in their own interests to order in units of 20 tons. 6