Dialogue 1(tour guide) A: Desk clerk B: Tour guide
A: Good afternoon, Madam. May I help you?
B: Good afternoon, I’d like to check in.
A: Ok. Do you have a reservation?
B: Yes, two single rooms, one double room and two triple rooms.
A: May I have you name and phone number?
B: Elaine Lin. My number is 0998765432.
A: Let’s me check.
B: Excuse me. I have some questions. Can you help me to upgrade a
single room to a honeymoon suite?
A: OK, no problem.
B: Thank you, when and where is breakfast being served?
A: It’s being served in the buffet restaurant on the second floor from
seven o’clock to ten-thirty.
B: Thank you. Where is the hot spring?
A: All of our guest rooms have the hot springs in the bathroom and they
are free of charge.
B: OK, can you give us a wake-up call?
A: Yes, when do you need a the wake-up call?
B: 6:30.
A: OK, no problem. Anything else?
B: No, thank you.
A: OK, these are your room keys. Have a good trip!
Dialogue 2(Business trip) A: Desk clerk B: Business man
A: Good evening, Miss Lin. May I help you?
B: Good evening, I want to check in.
A: Ok. Do you have a reservation?
B: No.
A: OK, what type of room do you need?
B: Is there a double room with a bathtub available?
A: Yes, there also is a double room with a bathtub.
B: I want to eat dinner in my room. Can you help me?
A: OK, when do you want it delivered to your room?
B: About six o’clock.
A: OK.
B: Does the room have Internet access?
A: Yes, there is Wi-Fi in your room.
B: Does it come with a complimentary breakfast?
A: Yes. Housekeeper will send the breakfast to your room tomorrow
morning at 6:30. Do you need a morning call?
B: Yes, Six o’clock.
A: OK, no problem. Do you have any question?
B: No, thank you.
A: OK, this is your room key. You’re in room 516. Take that elevator to the
fifth floor and turn left. Would you like the porter to help you with
your bag?
B: No, thank you.
A: Have a nice day!
Dialogue 3 (Room 303) A: Guest B: Desk clerk
A: Welcome to W hotel. May I help you?
B: I’d like to check in.
A: Do you have a reservation?
B: Yes.
A: Ok, may I have you name and number?
B: Mia Liou. My number is 0912345678
A: OK, let me check. Miss Liou, you booked a triple room in with a
bathtub, right?
B: Right.
A: Miss Liou, I’m so sorry.
B: What happened?
A: The room isn’t ready yet. May I change the room 307 for you?
B: Alright.
A: For our mistake, we will give you a free dinner. It’s complimentary.
This is the key of room 307.
B: Ok, thank you.
A: Would you like the porter to help you with your bag? The porter will
show you to your room.
B: Ok, please.
Dialogue 4 (The time of check in) A: Guests B: Desk clerk
A: Excuse me, I want to check in.
B: I’m so sorry. We can’t let you check in now.
A: Why?
B: It’s not check the regular in time. It starts at 4 o’clock. In order to
provide you a good night sleep, you need to wait for a moment.
A: Oh! It’s too bad. I will come back after one hour. Are there some
attractions nearby here?
B: Yes. There is an art center.
A: How do I go to there?
B: You just go straight two intersections and then turn left, you will see it.
A: OK, thank you very much.
(One hour latter……)
A: Excuse me. May I check in now?
B: OK, no problem. To make up for impoliteness early, here are some
vouchers. You can use them in our restaurant.
A: Thank you very much.
B: These are your keys. Have a good night!