OEI STUDENT SUPPORT S E R
OEI STUDENT SUPPORT
S E R V I C
B on ni e P e te rs
ES
Chief Student Services Officer (CSSO)
Online Education Initiative bpeters@ccconlineed.org petersbonnie@fhda.edu
Ph: 619 204 7684
OEI GOAL
To increase student COMPLETION of degrees and courses by providing access to quality online courses and online support services.
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CALIFORNIA COMMUNITY COLLEO£S
ONLINE EDUCATION
I N I T I AT I V E
OEI Pilot Colleges
Student Readiness
Spring 2015
Antelope Valley
Online Tutoring
Spring 2015
Barstow
Cabrillo Columbia
College of the Canyons Imperial Valley
Hartnell
Mira Costa
Monterey Peninsula
Rio Hondo
West Los Angeles
Mt. San Antonio
Ohlone
Pierce
Saddleback
Victor Valley
Full-Launch/CCMS
Fall 2016
Butte
Coastline
Foothill
Shasta
Fresno City
Lake Tahoe
Mt. San Jacinto
Ventura
% of Colleges Participating as of Dec. 2015
OEI
RESOURCES
• Guidance
• Designers
• Accessibility
• Effective
Practice
• Student pjames@ccconlineed.org http://ccconlineed.org
Our Blog
Completion--Students Drop Online classes because:
• They aren’t prepared:
– Not possessing the skill set to successfully navigate the online learning environment
– Academically under prepared
– Need support while taking online courses
• OEI Solutions:
– Learner Readiness Modules/Tutorials
– Embedded basic skills support resources
– Available online tutoring
– Available online counseling
THE ONLINE COUNSELING NETWORK- OCN
OCN WORK GROUP
• OEI leadership
• Statewide Counseling Faculty
• ASCCC Appointed Counseling Faculty
• Student Services Staff
• Student Services Administrator
• CCCTech Center
WHY
O C N?
Development of Student Services Distance Ed
OCN GOALS
A structured and systematic approach to online college counseling
Enhance colleges ’ distance education programs
Parallel counseling services provided on campus
Provide counseling to students in CCC online Exchange courses
Develop a credentialing training program in online counseling
OCN COMPONENT #1
Network Structure & Approach
Partner with participating OEI pilot colleges to establish a uniform approach to online counseling
OCN COMPONENT #2
Professional Development and Standards
• Develop, deliver and standardize professional development training and materials aligned to the National Board of Certified Counselors standards for distance counseling professionals
PLATFORM TRAINING
Technical training on CC Meeting & Collaboration platform
TRAINING COURSE & WORKSHOP
• Online Course in Canvas
• In-person workshop @One
Adherence to the National Board of Certified Counselors (NBCC) standards and practices of promoting quality assurance and professionalism in distance counseling services.
COURSE CONTENT
Section 1: Effective practices for delivering online counseling services
Section 2: Comprehensive approaches to counseling online at a community college
Section 3: How to conduct successful online counseling sessions
Section 4: Partnerships with instructional faculty & making effective referrals online
Section 5: Use of disability technology to enhance access when counseling online
Section 6:Online mental health counseling
Section 7: Section 8:Using effective methods for evaluating your online counseling services
OCN COMPONENT #3
Educational Technology Platform
WHY CRANIUM CAFE
• Partnership with Cranium Café online meeting & collaboration platform
• Designed specifically for Student Services
• ALL on campus counseling services
• Online academic advising appointments
• Online drop in / walk in sessions
• Interactive workshops to online students
• Online Mental health appointments
• FERPA & ADA Accessibility Compliant
ADDITIONAL FEATURES
• Document Collaboration & Text Editing within the platform
• Language Translator API –translate written and spoken in a session
• Document library which works as a student case file
• A customizable virtual Lobby to support walk-in counseling
• OEI gets input on product development
CRANIUM CA FÉ TECHNOLOGY
Integrates with Canvas
Student ID integration
Single Sign-On with CAS and Shibboleth
Outlook integration with push/pull
Google calendar integration with push/pull
Web page integration
LMS / LTI integration
Social Open Auth Guest access & registration
Can function as a stand alone platform
REST API
PILOT COLLEGES
• Identify at a minimum two counselors to be trained
• Integrate the platform within college’s student portal
• Connect platform to Canvas
• Re-design or establish an online counseling web page
• Market online counseling services to online students
NON-PILOT COLLEGES
• Identify counselors to be trained
• OEI cover the cost of one time set up fee
• College purchase subscription extremely low cost
• Integrate the platform within college’s student portal
• Connect platform to Canvas
• Re-design or establish an online counseling web page
• Market online counseling services to online students
OCN IMPLEMENTATION
CC connects with college IT – In progress
College (with OEI guidance) re design/add webpage to provide access- In progress
Single Sign On Integration
CC begins training pilot counselors on CC platform- Apr
Online Counselor Course Training – May
With OEI assistance market service – Apr/May
Counselors begin counseling on CC platform May/June
FUTURE GOALS
Meeting Students Where They Are
Online counselors working remotely
After hours service
Cross counseling students in the CCC Online Exchange
Bonnie Peters
Chief Student Services Officer (CSSO)
Online Education Initiative bpeters@ccconlineed.org petersbonnie@fhda.edu
Ph: 619 204 7684
