Permission granted by North Seattle Community College’s Career Development Services
Job Preparation Handbook
Resume, Cover Letter and Interview Advice
Created By: Katie Frazier & Wendy Peterson
Permission granted by North Seattle Community College’s Career Development Services
May 2, 2007
TABLE OF CONTENTS
Resumes
Overview: Resumes ............................................................ Page 2
Resume Language ............................................................... Page 2
Sample Action Verbs .......................................................... Page 3
Transferable Skills and Character Traits ............................ Page 4
Resume Do’s and Don’ts .................................................... Page 5
Relevant Resumes Types .................................................... Page 6
Chronological Resume Sample .......................................... Page 7
Functional Resume Sample ................................................ Page 8
Combination Resume Sample ............................................ Page 9
General Resume Format ..................................................... Page 10
Evaluation Questions .......................................................... Page 11
Online Resources ................................................................ Page 11
Cover Letters
Overview: Cover Letters..................................................... Page 12
Cover Letter Tips ................................................................ Page 13
Sample Cover Letter Format .............................................. Page 14
Cold Contact Sample Cover Letter..................................... Page 15
Referral Sample Cover Letter ............................................. Page 16
Interviews
Overview: Interviews.......................................................... Page 17
Preparation .......................................................................... Page 17-18
The Interview ...................................................................... Page 18-19
Interview Don’ts ................................................................. Page 20
Follow-Up ........................................................................... Page 20
Appendix A: Practice Questions......................................... Page 21-23
Appendix B: Sample Questions .......................................... Page 23
Appendix C: Sample Reference Page................................. Page 24
Appendix D: Sample Thank-You Letter ............................ Page 25
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Permission granted by North Seattle Community College’s Career Development Services
May 2, 2007
OVERVIEW: RESUMES
Much preparation goes into an excellent resume. You do not simply begin by writing.
First establish clear goals for your job search. Then, identify your skills that match your goals.
You need to gather supporting materials and summarize your past employment-related
experiences. Finally, you will write, rewrite and edit until the resume is perfect. Always have
someone proofread your resume. Continuously work at keeping your perfect resume up-to-date.
As your experiences grow, your resume should grow with them—its development should mirror
your personal and professional development.
The hardest part about writing an effective resume is not deciding what to put in; rather it
is deciding what to leave out. Do not overwhelm employers by providing more information than
necessary. You do not need to be everything to everyone. An attention-getting resume is
focused, to the point and clearly identifies your qualifications.
RESUME LANGUAGE
Resumes must be skills-based and clearly target your objectives and the needs of
employers. Beyond this, there are many ways to present these skills. The goal of your resume is
to set you apart from other applicants by showcasing impact and flair.
What you say is important, but how you say it is even more important. To highlight your
skills and qualifications, use action verbs like shown below:
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Mastered three word processing programs—WordPerfect, Microsoft Word and AmiPro
Increased regional sales by 1.2 million
Organized an event which helped to raise $500,000 for corporate philanthropy
Achieved 100 percent job attendance in 2008
Notice the use of numbers to strengthen statements of accomplishment. Also notice how
action verbs like "mastered" make the statements stand out. It is one thing to say that you have a
particular skill—it is another to proclaim that you have excelled in its performance. For more
ideas to strengthen your resume language, see the list of Sample Action Verbs on the next page.
In addition to this, resumes are not literary—they are promotional. The rules of grammar
are modified from formal writing. Complete sentences are not necessary. Avoid the use of "I,"
as the subject of the resume is assumed to be the person named in the heading of the resume.
Also, avoid long narratives—remember that your resume may be one of the dozens or even
hundreds that are submitted to an employer. On the last page in this packet you will find a list of
Evaluations Questions you can ask yourself to make sure that your resume is as effective as
possible.
Remember, the resume is like a preview of coming attractions—the goal is to win an
interview. A statement with an action verb and a specific accomplishment prompt an employer
to find out more about you.
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SAMPLE ACTION VERBS
accelerate
accomplish
achieve
acquire
act
adapt
address
adjust
administer
advance
advise
allocate
analyze
apply
appraise
approve
arrange
assemble
assess
assign
assist
attain
audit
author
balance
begin
bring
budget
built
calculate
canceled
catalogue
change
channel
clarify
coach
collaborate
collect
communicate
compare
compile
complete
compose
computerize
conceive
conceptualize
conclude
contract
contribute
control
coordinate
correct
correspond
counsel
create
critique
cut
deal with
decide
decrease
define
delegate
deliver
demonstrate
design
determine
develop
devise
diagnose
direct
dispatch
distinguish
distribute
diversify
document
draft
edit
educate
eliminate
enable
encourage
engineer
enlist
ensure
establish
estimate
evaluate
examine
execute
expand
expedite
extract
facilitate
formulate
founded
function as
gather
generate
grade
guide
handle
head up
hire
identify
illustrate
implement
improve
increase
indoctrinate
influence
inform
initiate
innovate
inspect
install
instruct
insure
integrate
interpret
interview
introduce
invent
investigate
keep
launch
lecture
lead
make
maintain
manage
manufacture
market
maximize
mediate
meet with
operate
optimize
orchestrate
order
organize
originate
outsell
overhaul
oversee
participate
perform
persuade
plan
prepare
present
preside
prioritize
process
produce
program
project
promote
propose
prove
provide
publicize
publish
purchase
revise
recommend
reconcile
record
recruit
reduce
refer
regulate
rehabilitate
relate
remodel
reorganize
repair
report
represent
research
responsible
review
revise
revitalize
save
scan
schedule
schooled
screen
select
sold
serve as
serve on
service
set
set up
shape
simplify
skilled
sell
solidify
solve
specify
stimulate
streamline
strengthen
structure
suggest
summarize
supervise
survey
systemize
tabulate
teach
test
train
translate
travel
trim
type
update
upgrade
validate
work
write
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TRANSFERABLE SKILLS AND CHARACTER TRAITS
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May 2, 2007
RESUME DO’S & DON’TS
Do
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Lead with your strongest qualities
that are related to the job or goal
Emphasize your skills
Keep it brief (1 page only; 2
pages if absolutely necessary)
Use standard size paper (8 1/2" x
11")
Correct all typographical,
grammatical and spelling errors
Include your employment-related
accomplishments
Target your qualifications
Clearly communicate your
purpose and what value you add
to the employer
Maintain a visually appealing
format (evaluate your use of
“white-space”)
Use the best format to showcase
your skills
Appear neat, well-organized and
professional
Be creative and make your resume
relevant to the job
Always include a cover letter
when mailing your resume
To enhance your qualifications,
use measurable outcomes, values
and percentages (hard numbers)
Don't
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Don't use abbreviations
(exceptions include middle initial,
degree earned and directions such
as N for North)
Don't use personal pronouns such
as "I" to refer to yourself
Don’t use conjunctions (don’t=do
not)
Don't mention salary expectations
or wage history
Don't use a fancy typeset, binders
or exotic paper
Don't send a photograph of
yourself
Don't make statements that you
cannot prove
Don't include personal
information (age, height, weight,
family status, picture, religious or
political affiliation)
Don’t use more than one tense for
verbs
Don't include references on the
resume (make a separate reference
sheet)
Don't include hobbies or social
interests unless they contribute to
your objective
Don't staple or fold your resume
(use a paper clip if necessary)
Don't use repetitious statements
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RESUMES TYPES
Resumes are marketing tools that make employers aware of your skills and qualifications
for employment. No two people have the same work experiences therefore every resume will be
slightly different in appearance. The key to composing an effective resume is to select a format
that works best for you. The following two resume types are recommended for your use:
Chronological
The emphasis for this format is on a chronological listing of employment and
employment-related experiences. The format highlights the recent employment, while deemphasizing experiences further back in time. The Chronological resume is for those with a
consistent employment history, no gaps in employment and whose past employment
experiences are directly related to their current employment goals. You would begin by listing
your most recent employment experiences and working backward. This may NOT be the best
format for individuals with job gaps, new graduates or a person changing careers.
When listing your experience, chronicle five to ten years of employment history. If you
have valuable experience beyond ten years, there are ways to present it other than
chronologically.
Functional
The Functional resume highlights skills, experiences and accomplishments without
identifying specific dates, names and places. In this format, information is organized by
functions or skills, advertising the specific qualifications needed for the occupation. This format
works very well for people changing careers. It is also effective for first-time job seekers,
those reentering the workforce after a gap in employment and people who want to emphasize
experience that may be viewed as outdated.
In a true Functional resume there is no chronological listing of employment.
Consequently, many employers do not like this format— it creates suspicion that the person may
be trying to hide something. As a result of this, it is always recommended that dates are
included on resumes. See the Combination resume description below for a better alternative.
Combination
If a Chronological or Functional resume is not right for you, you can create a
Combination resume that utilizes both Chronological and Functional resume writing techniques.
The Combination resume is the most widely used resume type because it displays a
chronological listing of employment while at the same time highlighting skills, accomplishments
and experiences. This format is best for individuals who are new graduates or changing
careers.
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CHRONOLOGICAL RESUME SAMPLE
Jane Job Seeker
5555 Lakewood Road
Somewhere, WA 55555
(555) 555-5555
janejobseeker@yahoo.com
SUMMARY
Highly motivated professional with experience managing large corporate owned restaurants.
Proven ability to manage diverse individuals, initiate appropriate action and carry out tasks in an
efficient manner. Dedicated leader with effective interpersonal communication skills and a
positive attitude.
WORK HISTORY
Night Manager
10/2006-Present
The Cheesecake Factory, Seattle, WA
 Compile and balance cash receipts at the end of the day
 Analyze operational problems, such as theft and wastage, and establish procedures to
alleviate these problems
Day Manager
10/2004-10/2006
PF Chang’s China Bistro, Seattle, WA
 Assign duties, responsibilities, and work stations to employees in accordance with work
requirements
 Observe and evaluate workers and work procedures in order to ensure quality standards
and service
Server
08/2002-10/2004
 Provide excellent customer service by ensuring guest satisfaction
 Demonstrated ability to multi-task in a busy, fast paced environment
Bookkeeper
06/2000-08/2002
Red Robin International Inc., Seattle, WA
 Validate employee tills and reconcile discrepancies as appropriate
 Balance restaurant accounts and responsible for distributing payroll
EDUCATION
AAS, Business Information Technology
Certificate, Supervision and Management
South Seattle Community College, Seattle, WA
2006
2005
AAS, Accounting
Shoreline Community College, Shoreline, WA
2000
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FUNCTIONAL RESUME SAMPLE
Willie B. Hired
5555 Main Street
Somewhere, Seattle 55555
(555) 555-5555
WBHired@msn.com
OBJECTIVE
Office Assistant
SUMMARY OF SKILLS
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Over six years customer service experience
Safely operate general office equipment such as copiers, fax machines, scanners and
printers
Professional business documents, including letters, memos, and reports
Alphanumeric filing, data storage and management
Microsoft Office 2003 and 2007 applications including Word, Excel, Access, and
Outlook
Typing (35wpm) and ten-key by touch
RELATED EXPERIENCE
Customer Service
 Able to communicate well with customers and employees
 Ensure timely response to requests made
 Properly answer telephones, transfer calls and take messages
Office Skills
 Compile, copy, sort, and file records using a variety of record management systems
 Knowledge of operating procedures for office equipment such as photocopiers, scanners,
facsimile machines, voice mail systems and personal computers
 Accurately compute, record, and proofread data and other information
 Effective researching skills to obtain information necessary for processing requests
EDUCATION
Certificate, Office Occupations
South Seattle Community College, Seattle, WA
Diploma
South Seattle High School, Seattle, WA
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COMBINATION RESUME SAMPLE
Red E. Jobhunter
555 13th Ave N
Somewhere, Washington 55555
(555) 555-5555
redejobhunter@yahoo.com
OBJECTIVE
Seeking an entry-level position in Web Design
SUMMARY OF SKILLS
 Excellent oral and written communication skills
 Well organized and able to multi-task
 Extensive experience working with Adobe Dreamweaver and Photoshop as well as
knowledge of xHTML, JavaScript and PHP
 Able to work well under tight deadlines
WORK EXPERIENCE
IT Support
10/2006-Present
YMCA, Seattle, WA
 Oversee the daily performance of computer
 Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications
 Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support
Front Desk Clerk
02/2003-03/2005
Hotel Monaco, Seattle, WA
 Keep records of room availability and guests' accounts using computers
 Compute bills, collect payments, and make change for guests
Retail Sales Specialist
05/1995-11/2002
Macy’s, Seattle, WA
 Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices
 Compute sales prices, total purchases and receive and process cash or credit payment
EDUCATION
AAS, Computer Technology
South Seattle Community College, Seattle, WA
AAS, Marketing and Selling
Highline Community College, Des Moines, WA
2010
2000
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GENERAL RESUME LAYOUT
Your Name
123 Main Street
Seattle, WA 99999
206-555-1212
email@email.com
OBJECTIVE
(short statement which clearly outlines your objective/employment goals)
SUMMARY OF SKILLS
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Summary of skills
Should list skills
That are relevant
To the job that you
Are seeking
 Skills can include
 Both hard-skills
 And soft-skills
 In your resume
 Know your skills!
EDUCATION
South Seattle Community College—Seattle, Washington
Degree/Certificate, Program of Study
Graduation Month/Year
Name of Institution—City, State
Degree/Certificate, Program of Study
Graduation Month/Year
WORK EXPERIENCE
Job Title
Company Name—City, State
 Responsibility and achievement…
 Responsibility and achievement…
 Responsibility and achievement…
Month/Year-Month/Year
Job Title
Company Name—City, State
 Responsibility and achievement…
 Responsibility and achievement…
 Responsibility and achievement…
Month/Year-Month/Year
Job Title
Company Name—City, State
 Responsibility and achievement…
 Responsibility and achievement…
 Responsibility and achievement…
Month/Year-Month/Year
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Career Development Services
Resume Writing Packet
EVALUATION QUESTIONS
When you have finished assembling your resume, take a moment to ask yourself each of
the following questions. If you are able to answer these questions without hesitation, you are
ready to start the application process.
1. Does the appearance of my resume look professional without reading it?
2. Did I use the best possible resume type to highlight my skills and experiences?
3. How many specific skills do I present in my resume?
4. Are keywords and phrases easy to identify?
5. Does the content of my resume match with my employment objective?
6. Can I easily read my resume by scanning over it?
7. Has my resume been checked carefully for grammar, spelling, and typing errors?
8. Is my resume a reasonable length? Does it comfortably fit onto one page?
9. Is my resume an honest presentation of my best qualities?
10. Will the content of my resume capture the employer’s interest?
ONLINE RESOURCES
SAMPLE RESUMES:
 http://resources.monster.com/resume-writing-services/?msource=ca_resume_160x83
 http://susanireland.com/resumeindex.htm
 http://www.quintcareers.com/resume_samples.html
 http://jobsearch.about.com/od/sampleresumes/l/blsampleresumes.htm
 http://office.microsoft.com/en-us/templates/results.aspx?qu=resumes&av=TPL000
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Resume Writing Packet
OVERVIEW: COVER LETTERS
The resume is a description of your qualifications, much like a product brochure. When
presenting the resume to an employer, it needs to highlight your qualifications. The cover letter
on the other hand, provides you with the opportunity to personalize your application by
articulating skills and experiences.
The number one reason why employers ask applicants to write cover letters is because
they want to see if you can write well. With that in mind, the cover letter must conform to
accepted standards for business letter documents. When crafting a cover letter, it is always
important to match your qualifications to the job and the employer. Some sources for
information to help you tailor your cover letter to a specific job include employment
advertisements, position descriptions, online information and informational interviews.
The reader of a cover letter may be the hiring authority, an agent of the hiring authority or
an interested third party. The hiring authority is the person who has the final say in who is hired
for a specific position (ultimately, this is the person you want to read your resume). An agent is
usually someone who is working on behalf of the hiring authority, such as human resources, an
independent agency or a subordinate. Third parties include colleagues and subordinates of the
hiring authority who are assisting in the hiring process. The way you craft your letter should take
the reader into consideration.
**IMPORTANT: Anytime a resume is sent by mail or email, it should be accompanied by a
cover letter.
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Resume Writing Packet
COVER LETTER TIPS
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Cover letters allow you to showcase your individuality by making you stand apart from
other applicants. Do not rush through the process
Always send a cover letter with your resume, even if it is not requested
Keep it brief, usually no more than one page with three to five paragraphs
State your name, address, phone number, email and date at the top of the letter
If possible, address you letter to a specific person. You can use employer or business
directories to get this information. In some large organizations you may not always be
able to identify the name of a specific person. In this case, send the letter to the title of the
recipient (Office Manager, Human Resources Specialist, Hiring Manager, Search
Committee, etc.)
Do not address your cover letter to “Whom It May Concern.” This is too impersonal
The first twenty words of a cover letter are important; they should grab the reader’s
attention and be straight to the point
Be sure to state your interest in the job. Why are you applying?
Make your letter relevant to the position you are applying for
Demonstrate that you are knowledgeable about the organization and its products or
services
Describe yourself in terms of the contributions you can make to the employer
Mention your skills, education, special training and work experience that match with the
position’s job description
Indicate why you are the best choice for this position
Use simple, direct language in your own words, and be brief
Eliminate all spelling and grammatical errors
Always have someone proof read your cover letter before submitting it to an employer
Individualize each letter. Do not send out the same letter to each employer
Use quality white paper and a matching business envelope. Use the same type of paper
for your cover letter and resume
Use a professional business format. All text is to be left aligned on the page
State that you will call the employer to follow-up with your application
Tell the employer that you look forward to meeting with them for an interview
Thank the person for taking the time to read your letter. This is separate from your
valediction (i.e. Sincerely, Regards, etc.)
Sign your letter if you provide a hard copy to the employer. Only sign professional
documents in blue or black ink
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Resume Writing Packet
SAMPLE COVER LETTER FORMAT
Your Name
Street Address
City, State Postal Code
Phone Number
Email
Date
Name of Organization
Street Address
City, State Zip Code
Dear Hiring Manager:
First Paragraph: State the job title you are applying for and the company name. Explain where
you heard about the job (from friend, Internet, College Career Specialist, etc.). Include why you
are interested in the position and the company.
Second Paragraph: Restate you interest in the position and explain how you are PERFECT for
this position. Do not repeat the information on your resume; rather, demonstrate your skills by
stating when and where you have used them. Only highlight skills that are relevant to the job
(see the job description for this information). Include something special or unique about yourself
that will benefit the employer. Remember, the reader will consider this as an example of your
writing ability. **Note: If necessary, this section can be split into two paragraphs.
Third Paragraph: Restate the job title and why you are the best candidate for the job. Mention
your resume is enclosed and indicate your desire to meet with the employer. Be sure to
communicate your plan to follow-up with them. Finally, thank the employer for his/her time and
consideration.
Sincerely,
(Your Signature in blue or black ink)
Your Name Typed
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Resume Writing Packet
COLD CONTACT SAMPLE COVER LETTER
Karen Kareer
5555 Lakewood Road
Somewhere, WA 55555
(555) 555-5555
karenkareer@yahoo.com
May 20, 2008
The Metropolitan Grill
210 Industry Avenue
Anytown, WA 55555
Dear Hiring Manager:
I am writing to express my interest in the Manager position with The Metropolitan Grill that is
advertised in the January 12th 2009 posting on Craigslist. I believe that my education and
experience with over ten years of solid work history in the hospitality industry, makes me an
ideal candidate for this position.
Over the past decade, I have provided superior customer service and supervisory support to a
diverse range of individuals. I have experience working with all types of organizations including
international franchises and independently owned businesses. In these positions, I have
established my reputation as a dedicated, efficient, and highly organized individual capable of
handling multiple tasks in busy environments, while consistently meeting company expectations.
I feel that this position will allow me to utilize my current skills and offer me the potential for
long-term growth. With a commitment to excellence and a passion for helping others, I feel I am
the ideal candidate for the position of Manager with The Metropolitan Grill. I look forward to
speaking with you soon. Thank you for your time and consideration.
Sincerely,
Karen Kareer
Enclosure: Resume
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Resume Writing Packet
REFERAL SAMPLE COVER LETTER
Anita Job
5555 Lakewood Road
Somewhere, WA 55555
(555) 555-5555
anitajob@yahoo.com
July 31, 2007
Jane Black
General Manager
The Westin - Seattle
42 Industry Circle
Somewhere Else, WA 55555
Dear Ms. Black:
Mary Smith, Vice President of Marketing for The Westin - Seattle, suggested that I contact you
directly regarding my interest in an Accounting Specialist position with your organization.
Although my resume is actively on file in Human Resources, Ms. Smith felt that you would want
to be made aware of my unique qualifications and availability.
My background makes me a highly qualified Accounting Specialist with more than four years of
accounting experience with a large organization. My qualifications include extensive PC
experience with knowledge of QuickBooks and other specialized accounting software. In my
previous job as an Accounting Assistant, I had the opportunity to demonstrate accurate
bookkeeping, develop customized procedures for accounts payable and accounts receivable and
professional reports.
As a result of my past experiences, I feel that I am an ideal candidate for the position of
Accounting Specialist with The Westin - Seattle. I would like to meet with you to discuss my
qualifications in greater detail. Thank you for your time and consideration.
Sincerely,
Anita Job
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Resume Writing Packet
OVERVIEW: INTERVIEWS
We have all experienced the feelings before, sweaty hands, a racing heart, nausea,
anxiousness. Regardless of how our bodies react to stress the tendency to be nervous before a
job interview is common. The good news is that there are certain ways we can educate ourselves
on the interview process in order to reduce these unpleasant symptoms. This Interviewing
Packet is designed to help you familiarize yourself with the processes involved in preparing for
and performing well in an interview.
So what determines success in an interview anyway?
1. Packaging (resume, application, dress and appearance)
45%
2. Responsiveness (facial expressions, verbal answers)
35%
3. Experience (how your skills match the employers needs)
10%
4. Miscellaneous (mood and tone of the interview)
10%
*You control 90% of the interviews’ successful outcome!
100%
PREPARATION
What to Bring
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Bring a notebook, pen and tissues
Bring your master application, extra copies of your resume and reference list
Bring money for gas, public transportation, telephone calls and parking
Bring your social security card and driver's license or state picture identification
Bring the business address, telephone number and name of your interviewer
Bring any other documentation supporting your qualifications (portfolio: work samples,
certificates, grades, awards, etc)
How to Prepare
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Find out about the parking availability and directions to the employer
Plan your schedule and route so you arrive 10 to 15 minutes prior to the appointment
time. You may also want to consider driving to the address prior to the interview so you
will know exactly where you need to be
Review your resume and cover letter
Know what the company is looking for (read the job description thoroughly)
Review questions you can ask in the interview
Be prepared to state the job title you are applying for (e.g. secretary, warehouse worker,
etc.) and why you think the company should hire you for the job
Practice answering interview questions
Practice shaking hands, making eye contact, and smiling
Research the company
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Resume Writing Packet
Appearance
A critical part of the impression you make on an employer is based on your physical
appearance. An employer might reason that the person who does not care about her/his
appearance will not care about the job. Neat, clean and conservative is a safe standard for dress
and grooming. Dress a step above what the best employee for that job would wear.
Women
 Wear proper clothes for the job (clean and pressed; neutral colors are recommended)
 Make sure clothes are business professional (i.e. no cleavage or skin above the knees
should be visible)
 Stay away from fads in clothing and shoes
 Coordinate hosiery and socks with skirt or pants
 Clean and shine your shoes
 Wear natural looking make-up
 Avoid excessive jewelry and perfume
 Make sure nails are clean and trimmed; neutral polish tones
Men
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Wear industry appropriate attire (e.g. suit, button up shirt and tie)
Make sure colors coordinate and your tie is professional
Avoid excessive cologne
Socks should match your pants
Shoes should match your belt
Shine your shoes
Iron clothes if needed
Trim facial hair to convey a clean appearance
Style hair with product if needed
Make sure nails are clean and trimmed
THE INTERVIEW
Successful interviewing incorporates more than just “knowing what to say.” Someone
who is a good interviewee is aware of not only the language they use to answer questions but
also of their tone and body language. Regardless of what type of work you have previously
done, if you are prepared, you should be able to demonstrate your skills in a way that convinces
the employer that you are the best candidate for the job.
Greeting
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The interview begins when you walk in the door; smile and be polite to everyone
Greet the interviewer in a friendly manner, look them in the eye and shake their hand
firmly
Show proper respect for the interviewer. If she/he introduces herself or himself as Mr.
Jones or Ms. Jones, they are asking you to do the same. If they call themselves by their
first name, such as Mike or Nancy, the same is true. Do not refer to them as “Buddy,”
“Pal,” or “Honey”
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Body Language
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More than 50 percent of your communication is nonverbal. Your posture, walk, dress,
facial movements, energy, gestures and eye contact are all nonverbal signals
Watch your posture. Don’t slouch, yawn, fidget, or display nervousness in any other
way. Be aware of how you are sitting and what your hands are doing
Responding to Questions
Before the interview, spend time researching the job and practice answering questions
aloud. Develop a self-awareness of your strengths and weaknesses and spend time reflecting on
how they can be incorporated into your answers.
 Never interrupt the interviewer! Let them finish what they want to say
 Answer all the employers’ questions accurately, honestly and directly
 Actively listen. This serves at least two purposes: (1) it draws attention away from
yourself and your nervousness, and (2) you will better be able to pick up clues from the
interviewer on the things they say about the kind of person to be hired. You can use this
information to describe yourself as that person
 Use behavioral based stories to backup what you are saying. Start with a conflict,
problem or challenge and give examples of what you did to resolve the issue
 Use correct English and appropriate language; do not rush your answers
 Avoid mentioning your personal problems. The interviewer is interested in your ability,
not your troubles
 Be positive in all your answers. Even a negative experience can have a positive comment
 Avoid insincere “smokescreen” answers to negative questions. Always start by
acknowledging a strength and state honest but non-fatal weaknesses and what you are
doing to address them
 Emphasize what you can do for the employer and how you can contribute to the business
 When asked, be able to point out the value from training, work experience, unpaid work,
hobbies and life experiences as they apply to the position you are seeking. Do not
discuss unrelated things
Interview Wrap-Up
The end of the interview is your opportunity to take control. When asking the employer
questions, make sure they reflect your research and force the employer to imagine you on the
job.
 Ask questions and make statements that demonstrate positive values
 Summarize why you are qualified. Mention a particular accomplishment or activity you
have done that fits the job
 Always ask for business cards from everyone in the interview. This will help you write
“thank you” notes afterwards
 If you want the job, say so
 Ask what the next step is in the hiring process. Will there be additional interviews? When
will the hiring decision be made?
 Ask the employer if it is alright for you to follow-up with them by a specific date
 Always thank the employer
 Immediately after the interview, analyze what went right and what you could improve on
so that you can be better prepared for the next interview
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INTERVIEW DON’TS
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Don’t arrive late for the interview
Don’t provide the employer with an incomplete or sloppy application form
Don’t have a poor personal appearance
Don’t chew gum
Don’t smoke before the interview
Don’t be over-aggressive
Don’t demonstrate that you have an inability to express information clearly
Don’t express a lack of interest and enthusiasm
Don’t state that you don’t have a personal career goals
Don’t have a lack of confidence
Don’t place emphasis on money
Don’t state unwillingness to start at the bottom
Don’t be rude or immature
Don’t have a negative attitude about past employers
Don’t look around when you are speaking or being spoken to (make direct eye contact at
least 70% of the time)
Don’t be stiff (have a sense of humor when appropriate)
Don’t provide vague responses to questions
Don’t fail to ask questions about the job
Don’t forget to express appreciation for the interviewer’s time
Don’t forget to follow-up with thank you note
FOLLOW-UP
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Spend time evaluating the interview. What went well in the interview? How can you
improve?
Record your follow-up plans. Write the date and time for your next contact with the
employer. Be sure you follow through on these plans
Send a “thank you” note to the interviewer(s) the same day that the interview took place.
If possible, hand-write and send the thank-you card by mail. If you collected business
cards during the interview you should have no problem finding the address and spelling
names correctly
Follow-up in person or by phone if you have not heard back from the employer after one
week. Express your appreciation for the interview again and let the employer know that
you are sincerely interested in working for the company
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APPENDIX A: PRACTICE QUESTIONS
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Tell me about a personal accomplishment for which you feel a tremendous sense of pride
o Give examples of ways in which you saved the employer time, money or developed
an office procedure that improved efficiency
Why should we hire you for this position?
o Think about the position description and highlight the skills that they want
Give an example where you showed leadership and initiative?
Describe a time when you went above and beyond the call of duty
Provide an example of a time when you offered a solution to a difficult problem
o It is important to be able to show the process you go through when presented with
a problem. State the problem and the steps you followed to reach the solution
Where do you see yourself in five years?
o Telling the interviewer, “In this job” is not a good idea. Indicate that you hope to
acquire sufficient skills and knowledge within that time to make a positive
contribution to the company
When have you had competing demands on your time and how did you handle them?
If you could choose one thing to do over again, what would you choose and why?
Think about something you consider a failure in your life, and tell me why you think it
happened?
o Failure implies error; always emphasize the positive. For example, “I dropped
out of school at age 17 to work for a fast-food employer. I later realized I could
not make enough money to raise my family. I returned to school in the evenings
and acquired clerical skills so I am now qualified to do this job”
What personal traits make you stand out for this role?
o This is another great opportunity for you to sell you skills. By giving examples of
past accomplishments, the employer can visualize your contributions to his/her
company
What attracted you to this position?
o This will give the employer another gauge for measuring how well you will fit the
job opening. Emphasize your skills that match with what their looking for
What type of work environment do you prefer?
Give an example of when you were able to contribute to a team project
How do you think you will fit into this organization?
o This is the time to express your interest in the job and knowledge of the employer.
The more you know about the operation the easier this question will be to answer
What type of team allows you to thrive professionally?
What have you done to develop or change in the last few years?
o This shows a willingness to be challenged and to improve. Employers are looking
for people who are willing to continue learning. Talk about formal and informal
educational opportunities you have pursued. Mention books and periodicals you
have read related to you field of interest
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Resume Writing Packet
Describe your best/worst boss?
o This could be a trap. Do not present a negative picture of any past employers. If
given a choice, always talk about your best boss. If pressed to describe the worst
boss, pick a work-related characteristic that can be stated in a positive way.
How have you handled a difficult working relationship?
What have you done to build strong teams?
What is your greatest strength?
o This is the time to describe the skills you have identified that will most effectively
“market” you as an employee
What is your greatest weakness?
o Always turn this into a positive! State a weakness and turn it into a positive by
showing how you overcame the weakness. “In the past, it has been difficult for
me to accept criticism from my peers. However, I have learned to value and
solicit this input and it has improved my job performance”
Name a particularly demanding goal that you have achieved.
Why are you changing career paths now?
Whom do you admire and why?
Tell me about yourself.
o This is an open-ended question often asked to help break the ice in the interview.
The important thing to remember is to keep the answer job related
Describe your problem solving approach.
What did you least like about your previous job?
How did you get along with your former boss and co-workers?
What do you feel is an acceptable attendance record?
Do you have any questions for me?
Why have you chosen this particular field?
o This is one way to discover your enthusiasm and dedication to your career
What do you know about the company?
Tell me about your education?
o Even though your resume includes this information, some employers like to have
you expand on the subject. Mention your grade point average and good
attendance record. Include all classes, seminars, workshops and on-the-job
training you have attended that supports your goals
What did you like best about your last job?
What didn’t you like about your last job?
What is your vision of the “perfect” job?
How do others describe you?
o Another way for the employer to ask this would be, “How would you fit into this
work group?” If you are not comfortable with this questions before the interview,
call some friends and /or ask people you have worked with how they would
describe you
Why are you interested in working for this company?
o Show the employer that you have done your homework. State the positive things
you have learned about the company and how they fit with your goals
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Answering Difficult Questions
Be prepared. Answering difficult questions that may reflect negatively on you can be
answered by using the "sandwich model." This model has a positive statement followed by
admitting the negative situation, and ending with another positive statement about what you've
done to overcome the problem. Ending with a positive statement leaves a positive impression.
Anticipate tough questions and practice interviewing beforehand.
 Why were you let go?
o My skills are in engineering. My employer decided those skills were no longer
needed. Therefore, I've taken some training and upgraded my skills (specify) to
meet the qualifications for this type of job
 It appears you haven't worked in the last five years.
o I've been busy going to school full-time (specify), raising two children and
managing my home. I'm now prepared and qualified for this job.
 Your application indicates that you have been convicted of a felony in the last 7 years.
Tell me about your conviction?
APPENDIX B: SAMPLE QUESTIONS TO ASK
Be prepared to ask questions at the end of the interview. As you research the company,
come up with at least five questions. Make sure that your questions are focused and turn them
into a dialogue about your skills.
 What can I do between now and the start of the job to help me hit the ground running?
 What can I do to be considered a terrific performer compared to someone who is more
average?
 How well is the position defined? Can its duties be expanded?
 Would you describe an average day on this job?
 What is the history of the position? Why is it vacant?
 What aspects of this job would you like to see performed better?
 What are the key challenges or problems of this position?
 Where can I go from here, assuming that I meet/exceed the job responsibilities?
 How would you describe the ideal candidate for this position?
 What are the employer’s short- and long-term objectives?
 What are some outside influences that affect company growth?
 Where does the company excel? What are its limitations?
 When and how will I be evaluated? What are the performance standards?
 With whom would I be working? Who would be my supervisor? Who would I
supervise?
 What is the department’s environment like?
 When will you make the hiring decision? May I call you for the decision? When is a
good time?
 What personal qualities or abilities are important to being successful I this job?
 What opportunities for advancement are their in this position?
 Do you have any concerns about me or my abilities that I can address now?
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APPENDIX C: SAMPLE REFERENCE PAGE
Job Seeker
555 5th Ave N
Seattle, WA 55555
(206) 555-5555
jobseeker@yahoo.com
PROFESSIONAL REFERENCES
Ms. Ivana Helper
Manager
XYZ Job Company
(206) 555-1234
IHelper@jobco.com
Mr. Len Dahan
Executive Chef
Burger King
(253) 555-7890
LDahan@bk.com
Mr. Willie B. Boss
Supervisor
247 Mini Mart
(206) 555-1212
WBBoss@247.com
(*Note: Always format your reference page to match your resume)
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APPENDIX D: SAMPLE THANK YOU LETTER
Your Name
Address
City, State ZIP
Phone Number
Email
Date
Recipient Name
Job Title
Company Name
Address
Dear Mr./Ms. ___________:
1st paragraph: Thank the employer for meeting with you and mention the position title that you
interviewed for.
2nd paragraph: State why you think you should get the job and why you want to work for the
company you interviewed with. This is also a good time to mention anything memorable that
was said during the interview.
3rd paragraph: Tell the employer that you appreciate their consideration for the position you
applied to. Add anything else that you find important to say.
Sincerely,
Your Name
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