Course Syllabus
COURSE NUMBER:
TITLE:
CREDITS: 5
EET 132
IT Essentials Advanced
Winter 2010
COURSE LENGTH:
11 Weeks
Mon / Wed
6:00 PM – 9:20 PM
COURSE DESCRIPTION:
This course is part two of a two course series that address the body of knowledge required for the
current Comptia A+ Certification. The emphasis is on advanced aspects of installing,
maintaining and configuring computer hardware, operating systems, networks and security
systems. Taught in conjunction with Cisco Academy using IT Essentials Curriculum. Part two
prepares students for the Comptia A+ IT Technician or Remote Support Technician or Depot
Technician test. Computer lab fee.
INSTRUCTOR:
Tim Fiegenbaum
Phone: 206-526-0181
Office 2320B (above bookstore)
E-mail: tfiegenb@sccd.ctc.edu
http://facweb.northseattle.edu/tfiegenb/eet/
Office Hours
Monday / Wednesday 4:30pm -5:30pm (or during lab time in class)
Required Texts:
IT Essentials: PC Hardware and Software Companion Guide, Third Ed. ISBN
1587131994, Anifinson/Quamme, December, 2007.
The above text is available for free online through the Cisco Academy if student is inclined to
read and study from the computer screen only.
IT Essentials: PC Hardware and Software Labs and Study guide, Third Ed, ISBN
1587131986, Regan, Cisco Press, December 2007.
31 Days Before Your CompTIA A+ Exams, ISBN 9781587132315, Ben Conroy, Cisco Press,
April 2009
COURSE OUTCOMES/LEARNING OBJECTIVES
Upon successful completion of the class students will be able to
1. Perform advanced operating system configuration and maintenance
2. Perform advanced network configuration and maintenance
3. Identify and troubleshoot computer security threats
4. Practice customer service skills
5. Introduce Windows Vista
6. Prepare for A+ IT Technician or Remote Support Technician, or Depot Technician Test
COURSE OUTLINE
1) Advanced: Personal Computers
i) Give an overview of field, remote and bench technician jobs
ii) Explain safe lab procedure and tool use
iii) Describe situations requiring replacement of computer components
iv) Upgrade and or configure PC components and peripherals
v) Identify and apply common preventive maintenance techniques for PC
Components
vi) Troubleshoot PC components and peripherals
2) Advanced: Operating Systems
i) Select the appropriate OS based on the customer’s needs
ii) Install, configure and optimize OS
iii) Describe how to upgrade operating systems
iv) Describe preventative maintenance procedures for operating systems
v) Troubleshoot operating systems
vi) Perform OS work order labs
3) Advanced: Laptops and Portable Devices
i) Describe wireless communication methods for laptops and portable devices
ii) Describe repairs for laptops and portable devices
iii) Select laptop components
iv) Describe preventive maintenance procedures for laptops
v) Describe troubleshooting laptops.
4) Advanced: Printers and Scanners
i) Describe safety hazards associated with printers and scanners
ii) Install and configure a printer/scanner locally
iii) Describe how to share a printer/scanner on a network
iv) Describe installation of printer software and drivers on a computer
v) Upgrade and configure printers and scanners
vi) Describe preventative maintenance used with printers and scanners
vii) Describe troubleshooting printers and scanners
5) Advanced: Networks
i) Identify potential safety hazards and implement proper safety procedures
associated with networks
ii) Design a network based on the customer’s needs
iii) Determine the components for your customers network
iv) Implement the customer’s network
v) Upgrade the customer’s network
vi) Describe installation, configuration, and management of a simple mail server
vii) Define and compare SMTP, POP and IMAP
viii) Describe preventive maintenance procedures for networks
ix) Troubleshoot the network
6) Advanced: Security
i) Outline security requirements for customer’s needs
ii) Select security components based on customer’s needs
iii) Implement customers security plan
iv) Perform preventive maintenance on security risks
7) Introduction to Windows Vista
i.) Installation
ii) Configuration
iii) Troubleshooting
READING ASSIGNMENTS & APPROXIMATE COURSE SCHEDULE
Text: Cisco Networking Academy Program IT Essentials I: PC Hardware and
Software Companion Guide.
Chapter
Chapter Title
Week
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Chapter 15
Chapter 16
Vista
Advanced Personal Computers
Advanced Operating Systems
Advanced Laptops and Portable Devices
Advanced Printers and Scanners
Advanced Networks
Advanced Security
Install and configure
1-2
3-4
5
6
7-8
9-10
11
* Schedule is subject to change at any time at the discretion of the instructor.
PROCESS:
There will be tests at the end of each chapter in the online format. These tests are written by
Cisco and address the material from the text book and the online curriculum. These tests will be
invaluable as preparation for A+ certification.
There will be graded lab assignments. You will work in teams of two, but labs will be graded
on an individual basis. All labs require the instructor or lab assistant’s initial on the weekly
assignment sheet upon completion. Labs will be accepted late, but at a reduction of 20 points per
day (max. score 100). Labs will not be accepted over a week late (The only exception is
Instructor approved excused absence). If your lab partner is absent during a lab day, continue to
work on your labs. It will be your lab partner’s responsibility to catch up.
Homework will consist of completing the assignments in the PC Hardware and Software Labs
and Study guide. These will not be turned in but assessed by faculty or lab assistants in class.
Completion will be documented on weekly assignment sheet.
Student Supplies: Each student is required to purchase the following items.
1.
Wrist Strap (ESD). The following link is included only as an example of what a wrist
strap looks like, and what to expect to pay for it. They can be purchased at most computer, and
electronics stores.
2.
Basic tools: Philips head (#1) and flat head screwdriver or inexpensive computer tool kit
(Sample: Cables To Go: 11-PIECE COMPUTER TOOL KIT)
3.
It is highly recommended that each student buy used computer (Pentium and above) that
they can work on at home.
STUDENT EVALUATION METHOD
Grades will be based on the following:
Category
Approx. #
Labs, Homework
6
Chapter quizzes (online)
16
In class quizzes (31 days book) 10
Mid Term
Final
Percentage of Grade
20%
10%
10
30%
30%
100.0% Total
Extra credit may be allowed from week to week.
Grade Assignment
98 - 100 %
96 - 97
94 -95
92 -93
90 - 91
88 - 89
87
86
85
84
83
82
81
3.4
3.3
3.2
3.1
3.0
2.9
2.8
4.0
3.9
3.8
3.7
3.6
3.5
73
72
71
70
69
68
67
2.0
1.9
1.8
1.7
1.6
1.5
1.4
80
79
78
77
76
75
74
2.7
2.6
2.5
2.4
2.3
2.2
2.1
66
65
64
63
62
61
60
1.3
1.2
1.1
1.0
.9
.8
.7
NSCC Grading System: See Student Handbook
http://www.northseattle.edu/info/pub/handbook.htm
Maintaining Your PC Grade
The theme of EET 132 is Managing and Maintaining Your PC. This theme will be directly
assessed and graded based on how you manage and maintain the PC that is issued to you. It will
be roughly 5-10% of your lab score and will vary from week to week depending on how many
labs are assigned. If your machine works (boots the operating system) you will receive an initial
on your weekly lab assignment sheet. If it does not, you will loose a portion of your lab score. It
is your responsibility to keep your machine functional.
PARTICIPATION/TEAMWORK/CONDUCT:
Your success in this course will be strongly influenced by your participation, conduct and ability
to work as a team player. In industry these are referred to as soft skills and possession of them is
critical to your success.
You are responsible for attendance. Punctuality is expected. Missed lecture and lab material
may be obtained from your fellow students. As this is largely a lab environment, safety and
appropriate behavior will be stressed. Behavior deemed disruptive to the class may be cause
for dismissal under the provisions of the Student Code of Conduct.
We will be sharing this classroom with other classes. It is imperative that we leave this room
ready for the next class. That includes a functional computer and a tidy workspace.
INTERNET USE:
It is the NSCC policy not to restrict student Internet access. It may be deemed disruptive
behavior to view Internet material offensive to those around them. Use of the Internet, which
is deemed disruptive behavior during lecture or labs, may lead to dismissal under the
provisions of the Student Code of Conduct.
COMPUTING SERVICES SOFTWARE COPYRIGHT POLICY.
It is the intent of the Seattle Community College District to adhere to all provisions and
amendments of Section 117, Title 17 of the United States code that regulates copyright laws in
the area of microcomputer programs.
Quoted below is the relevant part of the Policy:
I.
II.
III.
Illegal copies of copyrighted software may not be made or used on college equipment.
When copyrighted software is used on a disk sharing system, efforts will be made to
secure this software from copying.
No employee of the District shall encourage or allow any student to 4surreptitiously or
illegally duplicate computer software or access any database or electronic bulletin board.
ACCOMMODATIONS
Any student with a documented learning disability (i.e. physical, learning, psychiatric, vision,
hearing) who needs to arrange reasonable accommodations is requested to contact the
Educational Access Center, and the instructor, at the beginning of the quarter.
Holidays:
Jan 18 Mon
Feb 15 Mon
Martin Luther King Jr. Day
Presidents’ Day