Amy LaZerte
7621 Latona Ave NE Seattle WA 98115
alazerte@yahoo.com
(425) 218- 5836
Skills and Qualifications
Obsessed with quality customer service. Excellent organization and follow-through to obtain great results. A
superb communicator, verbal and written, who proactively keeps people “in the know. Efficient, creative and
detail oriented. Works well independently and with a team. Proficient with Microsoft Suite, ImproMed, web
editing software, social media platforms, multi-line phones and standard office equipment. Fantastic
interpersonal skills. Passionate, motivated, and professional.
Relevant Work Experience
Office Assistant
North Seattle Community College
June ‘11- Present
Seattle, Washington
eLearning Office
 Provide technical assistance and stellar customer service to faculty and students in the office, over the
phone, and via email in the navigation of their online learning accounts.
 Attend regular committee meetings, generated and distributed meeting minutes.
 Create and update websites and wikis.
 Create and publish informational bookmarks, handouts, and flyers using MS Office Suite.
Office Assistant
North Seattle Community College
Sep ‘10- Jun ‘11
Seattle, Washington
Sustainability Office
 Conceived of, organized, and produced campus wide special events, classes and workshops.
 Coordinated meetings and promoted community events using Outlook, social networking sites, and online
calendars. Answered multi-line phones, took and distributed messages, maintained an organized office.
 Employed Microsoft Suite and web based software to create attractive reports, contact sheets and surveys.
 Requested, organized, and evaluated data for a large sustainability certification.
 Created and maintained a database for office contacts.
Client Services
Seattle Veterinary Associates
Jan ‘08 – Sept ‘09
Seattle, Washington
 Maintained a clean and inviting waiting area for clients and their pets.
 Answered multi-line phones, scheduled appointments, invoiced customers, and balanced the till.
 Kept pet's charts organized, tidy, and in compliance with regulations.
 Worked with vendors to order and return pet food, as well as resolve quality and backorder issues.
 Managed Accounts Receivable, working with clients utilizing compassion and persistence to resolve
outstanding balances, occasionally after tragic situations.
Education
Administrative Assistant and
Advanced Customer Service Certifications
North Seattle Community College
Seattle, WA
BFA in Performance Production
Cornish College of the Arts
Seattle, WA