Swindon Family
Project
1942
Welfare
State
Beveridge 4.0
Needs to
Capabilities
Targeted to
Open to All
Financial Focus to a
Resource Focus
Centralised Institutions to
Individual to
Distributed Networks
Social Networks
There are more than 100 families in Swindon living in chronic
crisis and facing multiple difficulties
Each family costs an estimated £250k per year
ASB
66
18
37
42
18
17
14
7
12
Homelessness
5
0
Gustav andTalia
Tara
Frank and Leanne
27
37
38
67
16
15
13
11
10
15
14
6
2
2
Carrie
Tristan and Susan
37
23
34
3
3
Substance
misuse
Paul and Suzie
40’s
16
13
40’s
12
20
Children at
risk
18
15
2
James and Julie
Cheryl
26
45
Mental Health
ASB
Exclusions/
non-attendance
21
40’s
47
Environmental
health
Terry and Sinead
40’s
15
20+
20+
20
18
18
abuse/violence
(past)
6
3
John and Jo
Steve
Josh and Grace
8
We initially worked with ...
... 12 families
13
18 year timeline
Whole family
15
The 80/20 split
One worker’s time
12%
indirect
12
14%
face-to-face
74% admin
Maintaining the Status Quo
£250,000 spent in direct costs
each year on engaging with,
reporting on and monitoring a
family in chronic crisis
Of that £250,000 nothing is
invested in:
- opportunities for change
- building capabilities
- building support networks
Text
Prototype 1:
Families design their
own solutions
Family-led:
Choosing your team
“We got to interview every
single person on the team.
It started off completely
different. No organisations
do that, they just make
people feel bad.
Because we just got to ask
the questions we wanted to
ask, we felt comfortable
working with them... rather
than just people coming in
and trying to do things for
us.”
- Jo and John
20
System results
3 families - £250k cost avoidance
2 eviction orders were prevented, avoiding costs
upwards of £60k
1 child, about to be taken into care, stayed with his
family, avoiding costs of up to £150k per annum
2 children now have full school attendance
2 children no longer have a child protection plan,
saving £40k
Antisocial behaviour has reduced
building new Lives
for Individuals & Families
to Enjoy
Enjoying family life in
the community you
live in
The LIFE Programme is an opportunity for families
to build new lives. It is for families who feel that
on their own they cannot bring about the change
that they desire and that current circumstances
get in the way of anything changing.
By the end of the
programme, families are
seeking less help from LIFE
LIFE is a constant throughout
families’ ups and downs.
Stage 0 – Invitation
1
2
Stage 1 – Aspirations
3
4
5
Stage 2 – Capabilities
6
7
8
Stage 3 – Opportunities
9
10
11
12
Invitation
Connecting &
Committing
Engagement
Revealing
Potential
Hopes &
Dreams
Family in
Action
Opportunity
Seeking
Experiencing
New Outcomes
Contribution
Building Social
Networks
Independence
Exit
Families are finding
out about the
programme
Families are finding
out about the team,
and whether they
connect with them
Families are deciding
Families start to
recognise what they
do in their lives that
they want to stop,
and own what does
not support them as
Families are revealing
their true potential
and having that
recognised and
reinforced by the
team
Families create a BIG
plan. In these weeks
they explore the
values and capacities
they want to develop
Families test things
out on their own for a
structured period of
time, and reflect with
the team
Families discover the
underlying theme to
their desires and start
seeking those
qualities in their daily
activties, friendships,
Families start
experiencing the
benefits of their
changed behaviours
and are telling others
about it
Families are
engaging in
outward-focused
activities such as local
gardening, helping
neighbours,
Families open
themselves to new
relationships and
building networks
beyond their current
friendship circles
Families are doing
much more for
themselves now and
do not want the team
to engage as often
Families are talking
about the success of
the programme and
a desire to finish
whether to commit to
the programme
a family. They engage
with the team in
changing aspects of
their environment
and the way they live.
Families learn how to
identify the
experiences that will
help them create
what they want in life
work, and family
relationships
volunteering
Wider system change
Social Worker
Home Tutor
Housing officer
Benefits Agency
37
18
PCSO
17
14
12
Health Worker
Family
Police Officer
Teacher
Youth Offending
Team worker
Anti-Social
Behaviour
Worker
Connexions
worker
Neighbourhood
Warden
Parenting
support
worker
National scale
workshop
shallow dive
deep dive
concept gen.
co-design
prototyping + testing
building
baseline measurement
Project and solution development
running beta
scaling up
Scaling up nationally
evaluation
Live service
System Change