Information Management and Technology - Programme Management Office
Launch Checklist – Handover from Project to Live
Project Title
IMT Ref. No.
Owner / Sponsor
Dept/End Users
Project Manager
Technical Development by
E.g.: Applications, Systems, Telecoms etc.
Estimated Project Internal Launch Date
Click here to enter a date.
Project External Launch Date
Click here to enter a date.
Key dates project cannot Go Live/ Launch on
Project Manager to inform all key stakeholders of planned launch and SMT & Team Managers to review.
Note: The project/ product/ service is almost ready for service/ launch/ go live and that you are ready to support this
and have communicated this to your teams.
To be completed by Project Manager or
Project Sponsor/ Owner
Service
Brief Description
New Service or enhancement to existing?
Expected outcomes & benefits
Keys users
Contact details and location
RFC submitted and approved by CAB?
Attendance at CAB should be four weeks before go
live date.
Cut over / transition plan (if required)
Insert file
Data migration plan (if required)
Insert file
Vendor support in place?
Who owns relationship with Vendor?
IT Service Definition
Template available here
IT Service Architecture Diagram
Template available here
DR plan & test complete?
Template available here
Insert file
Insert file
Insert IT Service Technical Recovery Plan
Highlight any known issues/ criteria that were
not met during testing
Insert file – or add to knowledge base?
UAT / users feedback
Insert file
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Information Management and Technology - Programme Management Office
Escalation path for support
Complete info for Service Catalogue:
Service Catalogue information required
Service Catalogue
Information.xlsx
Other
Note: Each ‘owner’ is responsible for making sure their teams are ready for the launch. Each owner can define the
deliverables they are checking against – below is just an example.
Department
Database/
Applications
teams
(Specify)
Security
Training
Network,
Infrastructure,
Systems,
Telecoms
Communications
Customer
Services
Deliverable (below are examples only)
All operating, application, database software and
configurations, licensing, patches required for
support document and securely stored
Permissions set
Staff trained and capable, and assigned
Owner
Date
Reviewed
John Harris
Documentation completed
PCI-DSS
Security levels checked and approved
Documentation completed
Training needs identified
Training designed/developed/sourced
Piloting, testing and revising
Agree evaluation metric and timescale with sponsor
Sign off and handover of training to sponsor
Systems - Tested and checked
Staff trained and ready
Launch date and process communicated
Documentation completed
Support process in place
Online
Public LSE website – pages updated and checked
FAQ’s updated and checked
Service Notification sent to communicate change to
relevant stakeholders
BLOG
LSE Newsletter
Intranet & Internal comms
Communication approved and ready
Promotional activity
Brief approved
Tested and checked
Service Catalogue – item added?
Staff trained and ready – key contacts
Launch date and process communicated
Systems guides and manuals stored and available
Jethro Perkins
Steve Bond
Chris Roberts
Jessica Reid
Floriana Molone
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Information Management and Technology - Programme Management Office
FAQs and User guides entered into knowledge
base
IMT Service
Catalogue
IMT Admin
(HR, Finance &
Billing)
For IMT Service Catalogue changes.
Billing of service set up
Staff trained and ready
Recurring costs accepted
Nicos Kyriacou
James Harvey
IMT Director
sign off
FINAL APPROVAL FOR LAUNCH
Nick Deyes
Customer
sign off
FINAL APPROVAL FOR LAUNCH
Sponsor/Owner
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