KM-Master Course, 2004
Module: Communautés virtuelles,
Agents intelligents
C3: Collaborative Knowledge
construction & knowledge sharing
Thierry NABETH
INSEAD CALT – The Centre for Advanced Learning Technologies,
Fontainebleau, France
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
How to manage knowledge in a
community context
• The main issues of Collaborative knowledge
construction & Sharing knowledge.
– Motivation, resistance, etc
• Addressing the issues
– Rewarding contribution?
– Transparency
• Digital environments for Collaborative knowledge
construction and knowledge sharing
– In wikis?
– In Blogs
– In knowledge management platforms?
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
The main issues of Collaborative knowledge
construction & Sharing knowledge.
• The motivational issue
– People do not see their interest in spending time
• Knowledge = power, and resistance to change?
– People see knowledge sharing as a threat
• Effectiveness of the process
– Can be a time consuming activity with limited value
• Managing tacit knowledge
– We are talking here of the management of the tacit
knowledge. (see tacit knowledge specificity)
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Addressing the knowledge sharing
& capitalization issues
• motivation
–
–
–
–
Self motivation (altruism, …)
Social: Reputation, recognition, pressure, …
Economic: Monetary reward, bonus
Organizational: roles
• Knowledge manager, Knowledge engineer, Community
organiser, etc.
– Compulsion
• In which context can it work?
• What about the use of compulsion in network?
– Other?
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Addressing the knowledge sharing
& capitalization issues
• Mechanisms,
– Transparency (translucence)
• Social pressure
• People recognition
– Economic mechanisms:
• measuring and rewarding value creation
– Productivity: help the individual work process
• Example of economic mechanisms:
– Inkass (K trading) http://www.inkass.com/
– IQPort (did not work)
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Digital environments for Collaborative
knowledge construction and sharing
• The different categories of tools:
– Description
•
•
•
•
What are the supported processes
Centralized versus decentralised, control (roles, etc.)
People motivation
Quality?
– Advantage/disadvantages?
• Different (complementary) tools
– Wikis, Forums, blogs, recommendation systems, KM
management systems (such as CMS)
– Other?
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Wikis
• Description :
• Collaborative definition of terms linked with one another
• Mainly centralized, control: open to everybody to post.
reviewing process?
• Motivation: recognition, altruisms?
• Advantage/disadvantages
• Ease of use, Scalability
• Lost control of the content by the user?
• Examples:
– Wikipedia, VCAI wiki, …
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
CMS
• Description :
• Shared repository, project management
• Mainly centralized. Control: usually limited to an organization
(access control). Definition of roles: K-worker, K-manager
• Motivation: pressure from the organization, bonus, etc.
• Advantage/disadvantages
• Robust, possibility of strong control & coordination (project),
versioning, support for th work process
• Heavy
• Examples:
– KM systems (1rst generation), SourceForge?, …
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Blogs
• Description :
• Collection of stories, strong temporality
• decentralized, control: each person control his/her blog.
• Motivation: capture personal memory, support for the social
network,…
• Advantage/disadvantages
• Ease of use, easy capture of experiences (stories) and
opinions
• No central space?
• Examples:
– Expert blogs, VCAI blogs of the students, …
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004
Collaborative knowledge construction
and sharing in VCAI
• The different tools:
– VCAI Wiki
– VCAI Blogs
• VCAI blog
• Blogs of the students
- email, Yahoo group, etc.
• Discussion
– What worked, what didn’t work?
– Students’ motivation. (some contributed, others
didn’t)
«MASTER MANAGEMENT ET INGENIERIE ECONOMIQUE»
Spécialité: Projet innovation conception, option gestion de la connaissance
Module: Communautés virtuelles, Agents intelligents
Thierry Nabeth, 2004