CPMT 1345
Computer System Maintenance
Instructor: Pat Clune
Phone – 298-8464
Office – WTC 506
E-mail: pmclune@templejc.edu
Textbooks:
Computer Repair with Diagnostic Flowcharts, Morris Rosenthal,
ISBN: 0-9723801-1-6
PC Troubleshooting Pocket Guide, Fourth Edition, Jean Andrews,
ISBN: 0-619-21364-7
Other materials:
- Scantron Answer Sheet B
- PC Repair kit
- Floppy disks (5)
Course Overview:
Examination of the functions of the components within a computer system.
Development of skills in troubleshooting and repairing PCs.
Course topics will include (but not be limited to):
- Introduction to computer repair
- Professional conduct
- Repair shop skills
- Customer service
Grades:
A = 90—100
B = 80—90
C = 70—80
D = 60—69
F = <60
Course grade will include:
Homework
Section Exams
Lab
10%
30 %
60%
Research Project:
Communication skills, both oral and written, are a widely recognized issue in the
field of information technology. Many proficient technicians have limited skills in
communicating with coworkers and end users. Our goal is to address these
issues by having each student provide a written research paper, and an oral
presentation in class.
Make-ups:
You are expected to take the exams on the schedule date. However, section
exams can be made up, but with a penalty: within one week, 10 points will be
deducted from your exam grade. After one week, an additional 15 points will be
subtracted for a total of 25 points. No make-up will be allowed after the end of the
second week.
There will be no make-up for the last exam, homework, research project or
presentation. No excuses.
Homework:
All homework is due on time. No late turn-in allowed.
Classroom Etiquette:
Pagers and cell phones will be turned off or set to vibrate during class. Please
show courtesy to the class by restricting conversation to in-class topics, and raise
your hand to gain attention when asking a question or raising a point of
discussion.
Class conduct:
Disruptive behavior will not be tolerated. Depending on the situation the student
may be warned once about their negative behavior. Continued disruptive
behavior may result in the student being asked to leave the class. Once
removed, the only way to return to class is with a public apology in front of the
rest of the class. See the Student Handbook (p. 47) for a more detailed
discussion of disruptive behavior.
Scholastic Integrity:
Scholastic integrity will be expected of students at all times. Please refer to the
section on scholastic integrity in the TC Student Handbook (p. 26). Your work
must be your own, not shared with or copied from other students. If you cheat,
you will be dropped with an F.
Class withdrawal:
If you are unable to complete the course, you must officially drop the course. Go
to the Registration Office and fill out a drop form. You will be withdrawn and
receive a W on your transcript. If you do not officially withdraw from the class and
do not complete the course, you will receive an F as your final grade.