In the next 12 months, we must address these major challenges: economic conditions local Regional national global financing costs need for employee training finding qualified employees finding qualified print-design freelancers finding qualified Web-design freelancers finding qualified Web-developers (codes in HTML, etc.) downsizing of our client firms keeping track of rights for images used in websites keeping track of videos used in websites keeping track of rights for music/sound used in websites design & production for wireless internet formats design & production for personal digital assistants (PDAs like Palm Pilot) using streaming media audio video helping clients protect their URLs integration of customer relationship management (CRM) into site design government regulations capabilities of account execs and sales personnel capabilities of our design and production personnel understanding where our business should go in future equipment that goes out of date too quickly keeping up with technological changes managing print production managing Web (internet) production managing video/broadcast production profitably using the technologies we already own billing for our electronic services (like making JPEG files for clients, e-mailing files to clients, etc.) competition from corporations bringing Internet development in-house competition from IT firms (Accenture, EDS, IBM,etc.) competition from freelancers competition from large interactive agencies (like agency.com, etc.) Incorporating digital processes into a complete workflow handling large graphic image files on a network networking our computers file format issues loss of dot-com clients incorporating XML into our workflow implementing a web services strategy implementing Microsoft .NET architecture implementing Java2 architecture implementing PDF workflow color proofing for print for web pages for digital video color management for print for web pages for digital video our internal proofing process for the sites we design internal video production pricing control of employees time and internal processes job status tracking archiving and storage of clients' jobs/files having enough storage capacity developing and building backup/recovery systems and procedures reducing internal costs getting paid for creative clients doing their own desktop publishing work clients doing their own site design work developing stronger client & supplier process integration implementing digital media asset management integrating Web and traditional design/production tools helping clients create e-commerce solutions finding qualified creative management talent speed of our Internet access implementing cross media applications (same images, design elements in print, Web, possibly broadcast) updating client sites for broadband delivery managing client site functionality expectations managing client delivery expectations receiving things from clients on time quality of client supplied content finding the financial resources to expand our operation providing right level of customer support & make a profit making money from site maintenance services making money by adding to or enhancing sites that are already built convincing site owners to change web site management services finding the right partners to outsource to integrating TV, streaming video finding the right web hosting service for our clients creating international multi-lingual web site strategies finding reliable financial service organizations to handle e-commerce needs keeping web site content fresh and new tracking copyright ownership of images, content keeping design of web pages efficient for users who do not have broadband just keeping up with the business we have educating clients about the Web other (specify) In the next 12 months, our best new opportunities for our organization will be from... web page design website programming (HTML, XML, etc.) website application development (work using Cold Fusion, PHP, ASP, JSP, etc.) database development projects (like Oracle, DB2, MySQL, etc) website strategy services for clients web page maintenance Internet site hosting design & production for wireless internet formats design & production for personal digital assistants (PDAs like Palm Pilot) helping clients protect their URLs providing full "back-end" services for customer support subcontracting our services to other web or creative firms e-commerce services for our clients hiring sales people streaming audio capabilities streaming video capabilities opt-in e-mail list management e-mail sales campaign management database marketing projects "on-demand" creative/design electronic services (making JPEG or TIFF files, making PDF files for clients, e-mailing files to clients, etc.) updating our own telecommunications services implementing asset management capabilities implementing site search engines for clients implementing a web services strategy implementing Microsoft.NET architecture implementing Java2 architecture increasing XML programming capabilities acquisition of another firm picking up business from failed competitors getting more print media work cross-media communications campaigns that involve: print advertising print catalogs print direct mail newspapers networkTV cableTV radio other implementing asset management capabilities adding more storage capabilities implementing site search engines for clients digital photography digital video partnering with another firm to offer more integrated services to our clients such as a database firm, web developer, or e-commerce specialist updating client sites for high bandwidth users creating/increasing our shop's online capabilities attracting bigger, higher profile clients to our business making money from site maintenance services making money by adding to or enhancing sites that are already built convincing site owners to change web site management services other (specify)