System Highlights
Community Coach
Indian River Transit
GoLine and Community Coach
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Who We Are
History and Milestones
Who We Serve
Future Transit Opportunities
CTD Report
Indian River County
Demographics
 Population growing (but stabilizing) in
Indian River County- 135,215 (2006) –
141,994 (2014)
 Age 65+ as a percentage of population –
28%
 Disabled and/or Low Income as a
percentage of population – 31%
Who We Are
• Low Density/Small
Urban County
• High Median Age
• High Income BUT with
Large Low-Income,
Fixed Income, and TD
Populations
• Development Limited
to Eastern 1/3 of
County
History & Transit Milestones
 August 18, 1982 - COA (now known as
SRA) appointed “Transportation
Provider” by the BCC
 October, 1990 - SRA Designated
“Community Transportation
Coordinator” by CTD
 September, 1992 – BCC adopted CTC
evaluation procedures and standards
Transit Milestones (Continued)
1994: Fixed-Route Service established (6 Routes)
Operated by COA
No Brand Distinction
Limited hours
Informal operating parameters
Offered as alternative to Door-to-Door Service
1997: Fixed Stops and Hours Added
Indian River Transit and Community Coach
separated
2000: North County Service Introduced
Fixed Route Ridership: 200,000
Door-to-door Ridership: 75,000
Transit Milestones (Continued)
2005: Saturday Service Added
2008: GoLine Rebranding
Completed
Transit Milestones (Continued)
2011: Million Rider Mark
One Millionth Rider
Celebration, 2011
Transit Milestones (Continued)
2014: Expansion of 3 Hours/Day on All
Routes
2015: Medicaid Transportation Service
ends
2016: 16th Route Added (Beachside
Circulator)
Fixed Route Ridership: 1.1 million riders
Door-to-door: 30,000 riders
Fare Policy
No Fare Charged for GoLine
Rationale:
• Built-In Grant Disincentives
(Higher Fare = Less Grant
Funding)
• Expensive to Collect and
Administer
Fare Policy
• Additional Rationale:
• 6 seconds per passenger load w/
fare vs 2 seconds without (= 1,100
hours)
• Burns More Fuel – Covers Less Ground
• Introduces Cash Handling and Crime
• Equity – We should INCENTIVIZE
transit. Why charge people who
can’t afford it for good behavior?
Transit Ridership Growth –
the “Boom Years”
2006/07 - 330,324 fixed route trips
2009/10 – 708,941 fixed route trips
2011/12 – 1,060,465 fixed route trips
2014/15 – 1,131,787 fixed route trips
242.65% ridership increase over 5 years
Operating Efficiency:
Stable Operating Costs
÷
Larger Number of Riders
=
Lower Cost per Rider
Current Operating Cost Per
Passenger: $1.88
(lowest in Florida)
Who Uses our Services?
GoLine Customer Profile
Category
Profile
Response
Rate
Gender
Female
53%
Age
20 to 29
28%
Ethnicity
White
46%
Annual Household
Income
Less than $10,000
56%
Vehicles in Household
0 Cars
55%
Trip Purpose
Shopping/Errands
26%
Mode of Access
Walked 3 blocks or less
77%
Mode of Egress
Walk 3 blocks or less
71%
Frequency of Use
4 or more days per week
50%
Tenure of Use
6 months to 2 years
30%
2013 Survey (2008 Responses shown in Red for Comparison)
4.55
4.43
4.57
Community Coach
Community Coach operates 14 paratransit
vehicles in IRC
2015 trips - 31,071
Customer Care Agents receive 135
calls/day
Trip Cost - Ambulatory - $17.96
Wheelchair - $30.79
Community Coach Numbers
2012
2013
2014
2015
CTD
CTD
CTD
CTD
Trips:
Trips:
Trips:
Trips:
17,938
11,951
16,574
17,999
CTD co-pay of $2 collected in that
time: $128,924
Indian River Transit Numbers
2012 ADA Trips: 2
2013 ADA Trips: 1,608
2014 ADA Trips: 3,382
2015 ADA Trips: 9,578
ADA co-pay collected in that time: $0
Cost burden carried by 5307 grant in that time: $290,817
ADA COPAY
“The
fare for a trip charged to a user
of the complementary paratransit
service shall not exceed twice the fare
that would be charged to an individual
paying full fare on the entity’s fixed
route system.”
Indian River Transit fixed route fare=
$0
2012 ADA Passengers added in database: 1
2013 ADA Passengers added in database : 156
2014 ADA Passengers added in database : 160
2015 ADA Passengers in database : 166
No ADA Rider trip denied
TD Population in Indian River County
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Category 1
64,254 (46.8% of total pop.)
Population above 60
59 and younger Disabled population,
Non-disabled Low Income
Category 2
6,810 (5.0% of total pop.)
Transportation Disabled Population + NonTransportation Disabled
Low-Income Without Auto or Transit Access
Community Coach
Survey and Profile
• Viewed as critical service
• 79% of users older than 65 years of age
• 89% of respondents are female
• 77% of respondents have annual
household income less than $29,000
• 70% use it for doctor’s appointments
• 85% rate the service as excellent or
good
The Transit Planning Process
 Heavy Reliance on Census Data
and Public Participation
 Community-Based Workshops
 Surveys
Local Support for
Transit
• Efficiency
• Sensitivity to
TD
Populations
• Good
Community
and Board
Relations
• Congestion
Relief
Old Shelter Program
New Shelter Program
 First Location: Parc24, Indian River
Boulevard
 Ribbon Cutting Ceremony: January 6, 2011
 4 Phases Complete, 40+ shelters
Future Transit Opportunities
 Prepare for a new transfer hub and associated
re-routing of system
 Ridership has increased exponentially
 Meet customer demand with limited resources
 Adding additional service hours
 Preparing door-to-door and fixed route needs
of an aging community
 Implementing and executing Mobility
Management Plan – awarded 5310 Mobility
Grant
Thank You
Community
Coach