KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
INSTALLATION or
DUTYHOLDER
Key Persons
interviewed
DATES(S)
Company
Summary of Inspection Traffic Lights
IMT and INSPECTOR(S)
Position
Red
6 5
Amber Green W
4 3 2 1 0
Section A: Ageing and Life Extension (ALE) Policy and Leadership
Section B: ALE - Organising
Section C: ALE - Planning and Implementing
Section D: ALE - Measuring Performance
Section E: ALE - Auditing and Reviewing
Performance
Summary of Inspection Findings:
HSE Action taken:
August 2012
Page 1 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section A: Ageing & Life Extension – Policy and Leadership
Principal Questions:
1. Describe the policies or strategy that senior management have put in place
for the management of human and organisational aspects of ageing and life
extension (ALE) issues.
2. How will compliance with the policies or strategy be monitored and senior
management kept informed?
3. Who is the champion for human and organisational aspects of ageing and
life extension (ALE)?
4. What human and organisational factors do the management team consider
to be key in relation to ALE; and how are they being assured?
5. How will human and organisational aspects of ALE issues be fed into the
Safety Case and the Thorough Review process?
6. How do you ensure that any uncertainty of field life does not adversely
impact upon management decisions, such as resourcing or refurbishment?
7. How have the combined or interacting effects of multiple changes or life
extensions been addressed?
August 2012
Page 2 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section A: Ageing & Life Extension – Policy and Leadership
Onshore Management:
Offshore Operations:
HSE Comments:
HSE Action taken:
Traffic Light Score
SERIOUS
NONCOMPLIANCE
Court
proceedings
recommended
6
August 2012
SIGNIFICANT
NONCOMPLIANCE
Enforcement
Notice Served
5
GENERAL
NONCOMPLIANCE
Letter & changes
made to
intervention
4
PARTIAL
COMPLIANCE
GENERAL
COMPLIANCE
GENERAL
COMPLIANCE
Letter
Verbal advice
No findings
3
2
1
NOT
INSPECTED
0
Page 3 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section B: Ageing & Life Extension – Organising
Principal Questions:
Competence assurance
1. Have staff with ALE-sensitive roles or competencies been identified?
2. Have you considered that there may be undocumented or informal tasks
and activities that are key to ALE issues?
3. Do job descriptions continue to reflect the full range of roles,
responsibilities and activities undertaken by staff?
4. How does your competence assurance system ensure that personnel keep
up with changes in technology, equipment and standards?
5. Have technicians been trained to identify ALE issues when maintaining,
inspecting and testing equipment?
6. What systems do you have for succession planning?
7. How do you extract knowledge (especially informal knowledge) from staff
as they leave?
8. Where you contract third parties to provide specific skills (e.g. structural
analysis) how do you demonstrate that you have ‘intelligent customer
capability’ in these areas (e.g. in order to both accurately specify work
requirements and to understand the results and their implications)?
9. What systems or processes do you have for ensuring the competence of
contractors (including supervision and monitoring of work)?
Managing organisational change
10. What systems or procedures do you have for the management of
organisational change?
11. How does this procedure consider changes to roles & responsibilities,
supervisory arrangements, staffing levels, workload, contractorisation, or
organisational structure?
12. How do you consider the interacting effects of different changes to the
organisation (e.g. the introduction of new technology and systems, at the
same time as replacing aging staff with less experienced personnel)?
Procedures and documentation
13. How do you know that operating and maintenance procedures reflect actual
working practices?
14. Is there a formal process for reviewing operating and maintenance
procedures for ALE issues (e.g. referring to redundant plant, or not updated
for new equipment or methods of working)?
15. How are modifications to operating and maintenance procedures (e.g.
following new equipment, or equipment taken out of service) communicated
to all personnel?
16. What process do you have for ensuring that changes to procedures,
instructions and manuals are reflected in process and instrumentation
diagrams or process flow diagrams etc., and vice-versa?
Communications
17. How is field-life information communicated to those operating, maintaining,
inspecting or testing equipment?
18. How do you ensure that relevant ALE issues are communicated to those
responsible for setting maintenance, inspection and testing frequencies?
19. How are relevant ALE issues communicated to those responsible for
designing modifications to plant and equipment?
20. Is obsolescence communicated to offshore staff so that they can make
informed decisions (for example before spares become unavailable)?
August 2012
Page 4 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
21. Where ALE leads to increased maintenance, inspection and testing
activities; how do you ensure effective communications between
departments and shifts?
Culture
22. How is a positive safety culture maintained on aging installations?
23. How do you ensure that the workforce are engaged in the management of
ALE?
24. How has the impact of field-life uncertainty upon morale been addressed?
25. How do you address the possibility of an detrimental ‘safety-production’
relationship towards the end of field life?
26. How do you ensure that ALE issues (e.g. increased maintenance and
inspection activities) do not place pressures on welfare issues (such as
increases to cabin occupancy, and other ‘increased POB’ issues such as an
impact on the galley and recreational facilities)?
August 2012
Page 5 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section B: Ageing & Life Extension – Organising
Onshore Management:
Offshore Operations:
HSE Comments:
HSE Action taken:
Traffic Light Score
SERIOUS
NONCOMPLIANCE
Court
proceedings
recommended
6
August 2012
SIGNIFICANT
NONCOMPLIANCE
Enforcement
Notice Served
5
GENERAL
NONCOMPLIANCE
Letter & changes
made to
intervention
4
PARTIAL
COMPLIANCE
GENERAL
COMPLIANCE
GENERAL
COMPLIANCE
Letter
Verbal advice
No findings
3
2
1
NOT
INSPECTED
0
Page 6 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section C: Ageing & Life Extension - Planning and Implementing
Principal Questions:
Workload
1. How have you assessed potential changes to the workload of control
room personnel where they take on additional duties, roles and
responsibilities (e.g. as new fields are tied into existing infrastructure, if a
mature platform becomes a hub for other installations, or where ALE
issues lead to high numbers of degraded SCEs)?
2. How have you assessed potential changes to the workload of
maintenance, inspection and testing personnel as equipment ages, or as
additional equipment is installed?
Staffing levels
3. Where staffing levels are reduced, how have the roles and responsibilities
of staff been considered in the assessment?
4. How does the determination of staff levels take into account potential
additional roles, responsibilities and activities that may be required as
plant and equipment ages?
5. Where ALE leads to increased maintenance, inspection and testing
activities, how do you ensure that these are adequately resourced with
suitably qualified and experienced personnel?
Safe systems of work
6. How have safe systems of work (including PTW systems) taken into
consideration significant changes resulting from ALE issues (e.g.
increase in POB or equipment; or where several other
fields/platforms/developments are tied into the installation)?
7. How do safe systems of work (including PTW systems and Risk
Assessment arrangements) identify new hazards arising from ALE issues,
such as degradation issues, plant modifications or outdated
documentation?
Human-machine interfaces
8. How have you ensured that displays, indicators and alarms to be
monitored by key personnel (such as Control Room Operators) do not
exceed their capabilities?
9. How have you determined that the number of display screens available to
present the required information to the operator is sufficient (e.g. as
control systems have changed or expanded)?
10. How have you ensured that replacement or additional control systems
(e.g. the installation of DCS) take into account the needs of the user?
11. Has an alarm management review been undertaken, e.g. in line with the
principles contained in EEMUA 191?
12. How have you ensured that aging equipment does not create spurious and
nuisance alarms, having a detrimental effect on CRO workload, and
possible distraction from other critical issues?
13. How have you addressed the possibility of technical support or
revisions/updates/fixes no longer being available for control systems?
Additional or replacement plant and equipment
14. When adding or replacing plant and equipment, do you undertake a risk
assessment (e.g. ‘human factors HAZOP’ ) to determine how, and to what
extent, human errors in the operation or maintenance of the new
equipment could constitute a hazard?
15. Can you provide examples to demonstrate that, when replacing plant and
August 2012
Page 7 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
equipment, you design-out the potential for human failure and design-in
the potential for recovery should human failure occur?
16. Have you considered that the use of different models, generations,
versions or types of equipment can lead to human errors in operations or
maintenance (e.g. confusion errors are most likely where the
models/generations/versions/types are almost identical)?
17. How do you ensure that the work area is not congested or that equipment
is not poorly located; both of which increase the likelihood of human
errors occurring during maintenance and operations activities?
18. Where new equipment removes manual control, have you considered the
‘ironies of automation’ (i.e. that automation may create new human
performance issues)?
19. How are new plant, equipment and systems integrated into competence
assurance systems, procedures, risk assessments, labelling/identification
systems, P&IDs etc. prior to going live?
20. Have you addressed how increased complexity of plant and equipment
may lead to errors in decisions (such as when performing isolations, or
when assessing the impact of degraded SCE)?
August 2012
Page 8 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section C: Ageing & Life Extension – Planning and Implementing
Onshore Management:
Offshore Operations:
HSE Comments:
HSE Action taken:
Traffic Light Score
SERIOUS
NONCOMPLIANCE
Court
proceedings
recommended
6
August 2012
SIGNIFICANT
NONCOMPLIANCE
Enforcement
Notice Served
5
GENERAL
NONCOMPLIANCE
Letter &
changes made
to intervention
4
PARTIAL
COMPLIANCE
GENERAL
COMPLIANCE
GENERAL
COMPLIANCE
Letter
Verbal advice
No findings
3
2
1
NOT INSPECTED
0
Page 9 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section D: Ageing & Life Extension – Measuring Performance
Principal Questions:
Investigations and reporting systems
1. Do your incident investigation arrangements have the capability to gather and
analyse underlying causes of incidents and near misses such that ALE issues
are captured and used to inform lessons learnt?
2. How are lessons from incidents, accidents and near-misses used to improve
integrity management?
3. Are defect reporting systems available and how are staff encouraged to
report problems or suggest improvements?
Key Performance Indicators
4. Do you have KPIs that are tailored to specifically understanding the issues of
aging plant and equipment?
5. Do you have KPIs that are appropriate for life extension or end of life
activities?
6. Do you have KPIs for ALE-related human and organisational issues, as well
as for technical and engineering issues?
Leadership site visits
7. Do senior managers and leaders have ALE issues within their site visit
checklists?
August 2012
Page 10 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section D: Ageing & Life Extension – Measuring Performance
Onshore Management:
Offshore Operations:
HSE Comments:
HSE Action taken:
Traffic Light Score
SERIOUS
NONCOMPLIANCE
Court
proceedings
recommended
6
August 2012
SIGNIFICANT
NONCOMPLIANCE
Enforcement
Notice Served
5
GENERAL
NONCOMPLIANCE
Letter &
changes made
to intervention
4
PARTIAL
COMPLIANCE
GENERAL
COMPLIANCE
GENERAL
COMPLIANCE
Letter
Verbal advice
No findings
3
2
1
NOT INSPECTED
0
Page 11 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section E: Ageing & Life Extension - Auditing and Reviewing Performance
Principal Questions:
1. Has the management strategy for human and organisational aspects of
ageing and life extension (ALE) issues been reviewed?
2. How is the impact of ALE-related organisational changes on major hazard
control reviewed (including the cumulative effects of simultaneous or
consecutive organisational changes)?
3. Has the competence assurance system been reviewed to ensure that it
continues to remain fit-for-purpose in the light of ALE issues?
4. How do your auditing arrangements address the specific issues of ALE?
5. Do your auditing arrangements ensure that lessons from ALE issues are
captured and used to inform lessons learnt?
August 2012
Page 12 of 13
KP4: Ageing and Life Extension – Inspection Template –
Human & Organisational Factors (HOF)
Section E: Ageing & Life Extension – Auditing and Reviewing Performance
Onshore Management:
Offshore Operations:
HSE Comments:
HSE Action taken:
Traffic Light Score
SERIOUS
NONCOMPLIANCE
Court
proceedings
recommended
6
August 2012
SIGNIFICANT
NONCOMPLIANCE
Enforcement
Notice Served
5
GENERAL
NONCOMPLIANCE
Letter &
changes made
to intervention
4
PARTIAL
COMPLIANCE
GENERAL
COMPLIANCE
GENERAL
COMPLIANCE
Letter
Verbal advice
No findings
3
2
1
NOT INSPECTED
0
Page 13 of 13