Heat Ticket
What is a Heat Ticket?
A Heat Ticket is a work order for any technological assistance.
When do I send a Heat Ticket?
Send in a Heat Ticket if a computer, printer, mouse, monitor, phone, etc. is not
working properly. Also, send in a Heat Ticket if you forget a password or would like
training on any kind of software. Once you submit a Heat Ticket, the Help Desk will read
it, determine who fixes/addresses your problem, and they pass the Heat Ticket to the
appropriate person. It does not matter how large or how small the problem, always send
in a Heat Ticket.
What is the purpose of a Heat Ticket?
We have to submit Heat Tickets to show usage of our Help Desk and campus
assistance. Submitting a Heat Ticket is necessary, it’s not an option. As mentioned
before, the size of the problem does not matter. When in doubt, send in a Heat Ticket.
Where do I go to send a Heat Ticket?
There is a link to the Heat Ticket on your desktop: Click
Passwords
How many passwords do I have to remember?
For safety measures, we have passwords for many programs. You will have a
password to log in to the Novell Network. You will have a password to check GroupWise
E-mail. You will have a password/number to check your voice mail.
Which passwords need to be changed periodically and why change them?
For safety measures, the user will change the Novell Network password every 30
days. You will be prompted to change the password/number for voice mail periodically,
but you can reuse the same number. The GroupWise password will never change, unless
the user decides to change it.
What do I do if I forget a password?
See your Campus Technician immediately.
Network
What is a Novell Network account?
A Novell Network account is access to the folders on the DISD Network. Staff
members have rights to folders that students do not have.
How do I log in to the Network?
A red box appears when you boot up your computer. It asks for a username and a
password. Your username is your first initial, last name followed by .staff. For example:
sroyster is a legal username. Then you enter your password. You create this password
and it must be changed every 30 days. (It will prompt you to change it.) Remember that
you can only be logged in to one computer at a time!
How do students log in to the Network?
The students have a special username and password to log in.
The username is: borman
and the password is: password.
What are the differences in using the student log in and my own personal log in?
Double Click on My Computer and a window with your drives will open.
When you log in as yourself you have rights to the following drives:
G: which is the common drive for installs at Borman – do not use
O: which is the drive for all the staff of Denton ISD
S: which is the drive for the staff of Borman only
H: which is labeled with your name when you log in as yourself. It is a
private, personal drive that no one sees but you
When you log in as a student (username:borman - password:password) you have
rights to the following drives:
H: which is labeled “students” and the kids can save work to the H drive.
Why do we have so many drives? What are they for?
The drives are there for a variety of purposes. The main purpose is to share
information and files. Teachers across the district will share ideas and files on the O
drive. Teachers in our own building might want to share a great lesson by saving it to the
S drive. You may want to keep private things such as grades or parent letters on file by
saving it to your private H drive. If a student is logged in, they can save the work to the
Student H drive and so that they can work on projects at any networked computer in the
building. **Remember that the G drive is for install purposes only.
Operating Systems
What’s the difference between Mac and PC?
Macintosh (Mac) is an operating system. It does regular computer functions; it
just has a different way of accessing, opening, and saving files. PC, which stands for
Personal Computer, is a generic term for basically any computer that is not Mac. Our labs
have PCs, not Macs. Some classrooms have Macs, some have PCs, and some have both.
Some software is created just for Macs, some software is just for PCs and some software
is for both. It depends on the software company.
AUP
What does AUP stand for and what does that mean?
AUP stands for Acceptable Use Policy. It is the rules and guidelines for using
DISD technology. When you sign your contract with the district, you agree to abide by
the rules and guidelines set forth in the AUP. When the students’ parents sign the Code of
Student Conduct, they agree that the student will abide by the same rules.
Where do I find a copy of the AUP?
The AUP is available online at: http://help.dentonisd.org/newAUP.pdf
Printers/Cartridges
What do I do if my printer runs out of ink?
If your laser printer runs out of ink, contact your CT. If your color printer runs out
of ink, check with your CT because the purchase of color cartridges is a campus based
decision.
Where is my laser printer?
A group of classrooms (usually 4 or 5) share one laser printer. Ask your grade
level chairperson or your CT to find out in which classroom your laser documents will be
printed.
Software
Can I install some software I bought with my own money on my classroom
computers?
The district operates on a Novell Network. This network can be picky. Therefore,
all software MUST be tested by Technology before it can be installed. Give the software
to Lori Ellis and they will send it to the appropriate department for testing. Once
approved, the software can be installed by Lori. Please note that MANY pieces of
software have already been tested by the Technology Department. If you purchase a piece
of software that has already been tested, you can install immediately and not deal with
sending it to Technology. The list of already-tested software is available through your
CT.
Training
How can I be trained to use a new piece of software?
You currently have two options for software training.
1. Contact your TI on your campus.
2. Attend one of the Technology Departments after school workshops. Check
Eduphoria for any trainings available.
Back-up
What does it mean to have files “backed up?”
Saving your files to a floppy disk, burn to a CD, or save to a Pen Drive/Flash
Drive is a good idea. However, you many want to save it somewhere else. Floppy disks
are not the most reliable way of saving data and sometimes you do not have access to that
drive on the new computer equipment, burning to a CD is the best or a pen drive.. Make
sure that you save all your files in two places, floppy, CD, pen drive and to your private
H drive on the network. Backing up is just a way of insuring that you never lose valuable
files.
Phones
Why are there two phones in my room?
There is a white phone near the door of a classroom. The white phone is an
intercom. This phone will ring during class. If it should ring, it is most likely the office
calling – be sure to answer! If you would like to place an intercom call (call room to
room) just pick up the receiver and dial the code. The code is the classroom number with
a 1 in front.
There is another phone in your room. Most of them are black, but some
classrooms do have a putty colored phone. This is a regular phone line. If you want to
call someone in-district, just dial the last 4-digits of the extension. If you want to call offcampus, just dial a 9 and then the 7-digit extension. This phone should not interrupt
instructional time. The phone has been permanently set so that the ringer volume is at its
lowest setting. Ms. Akers has requested that you do not answer the phone nor make calls
during instructional times and do not adjust the settings on the phone for any reason.