Linear Statistical Models 264a Marketing Research 1 Answering the questions you have asked. • Are these ratings really different? • What is the influence of a policy variable (price, advertising, and etc.) on a market outcome (market shares, sales, overall satisfaction)? • What is the part worth of a particular feature in a whole bundle that makes a product? 264a Marketing Research 2 Are these ratings really different? • Comparing one mean to a null hypothesis – One Sample t-test • Comparing two samples means to each other – Two Sample t-test • What about comparing six mean ratings – Why not 6*5/2 = 15 paired t-tests? 264a Marketing Research 3 Degrees of freedom • We are asking if a series of 6 mean ratings are really all the same (the variations around the mean are just noise). • We shouldn’t run 15 paired t-tests with only 5 independent pieces of information. A complex pattern of redundancy will make the results deceptive. 264a Marketing Research 4 Community Survey I. Goods and Services PLEASE RATE all of the following using the scale below. --------> --------> --------> --------> --------> Really Need 1 Need 2 Indifferent 3 Don’t Need 4 Really Don’t Need 5 1. What goods or services are MOST needed in your neighborhood? (Please circle one for each type) Fast Food Restaurants Sit-down Restaurants Clothing Stores Copying/Faxing Banking Postal Other (please specify)________________ 264a Marketing Research 1 1 1 1 1 1 1 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4 5 Need for Fast-Food Facilities Need for Sit-Down Restaurants 40 Frequency Frequency 15 10 5 30 20 10 0 0 1 2 3 Really Need = 1 4 5 1 Really Don't Need = 5 2 Really Need = 1 3 4 5 Really Don't Need = 5 Need for a Copy /Fax Store Need for a Clothing Store Frequency 20 15 10 5 1 2 3 Really Need = 1 4 5 0 1 Really Don't Need = 5 2 Really Need = 1 Need for Banking Facilities 3 4 5 Really Don't Need = 5 Need for a Postal Facility 25 30 20 Frequency Frequency Frequency 25 30 25 20 15 10 5 0 20 10 15 10 5 0 1 2 Really Need = 1 3 4 Really Don't Need = 5 264a Marketing Research 5 0 1 2 Really Need = 1 3 4 Really Don't Need = 5 5 6 What the Community Wants the Most Really Need = 1 Really Don't Need = 5 3.00 2.50 2.00 1.50 1.00 0.50 0.00 FastFood 264a Marketing Research Sit Dow n Clothing Store Copy Store Banking Postal 7 Testing Hypotheses about What Facilities are Most Needed • Null hypothesis: – The different facilities are all equally needed • Alternative hypothesis: – Some kind are rated as more needed than others • Test statistic – F =Variance Between Groups/Variance Within – = Signal / Noise • Decision Rule: Set Alpha at .05 264a Marketing Research 8 Anova: Single Factor SUMMARY Groups FastFood Sit Down Clothing Store Copy Store Banking Postal Count 62 69 65 62 67 63 ANOVA Source of Variation Between Groups Within Groups SS 41.04 645.67 Total 686.71 264a Marketing Research Sum Average Variance 180 2.90 2.22 131 1.90 1.50 133 2.05 1.42 127 2.05 1.19 149 2.22 1.93 149 2.37 1.88 df 5 382 MS 8.21 1.69 F 4.86 P-value 0.0003 F crit 2.24 387 9 Once you have found a significant difference overall • Post Hoc Comparisons – You can do as many paired t-tests as you want without worrying about redundancy. – You can use advanced test (Range Tests) to see which ratings stand out. 264a Marketing Research 10